Catherine's

My wife placed her first order for 2 swim suits that didn't fit, so she and returned them. The credit was $36.65 less than the purchase price. She then placed a second order for a larger size and they didn't fit either. Upon returning the second order, a credit was received, and this time, the credit was $48.34 less than the cost of the merchandise. Bottom line, it costs her a total of $84.99 and she has nothing to show for it. Upon calling in for a detailed explanation on the large credit shortages, it was explained that the shipping cost is determined by dollar amount of the merchandise, plus handling and sales tax. Taxes are taxes, but the shipping costs are outrageous! Customer service said there was nothing they could do other than post my/her recorded phone call on our account. LESSON LEARNED AND NEVER AGAIN!

I have ordered from Catherine's for years, so I thought nothing of it when I placed my order on May 2. It is May 24 and not only do I still not have my order, but they cannot even give mean estimated ship date. I have emailed and called and I get a canned response. The automated phone system just hangs up. I ordered these clothes to wear for my daughters graduation and also for our vacation. She graduates in a week and I don't have the clothes. They had no issue taking my $375, but they can't ship my order. Now I am out $375 and still need to buy clothes. They are horrible.

I had an online coupon that would have allowed me to get 50% off a non sale item when I used my Catherine's credit card. The customer service representative tried to tell me that I'd have to spend my credit card first, then I could use my coupon. What? That's like going to the store, buying your item, then being able to use your coupon after the fact. The rep couldn't explain it to me how the coupon works. Then she tried to tell me that I couldn't use the coupon period because I didn't have enough credit. However, I had enough credit once the coupon code was applied. Then we were back to our circular argument. She would not let me speak to her supervisor. Bad customer service and false advertising with non functional coupons that overwhelm your email account. AVOID THEM!

I've been a Catherine's customer for years but now never again. I ordered shorts and it took 1 month to get them. When I did receive them 1 pair came with no tags like it was a return. Tried to contact them and nothing. Customer service doesn't care. I will never shop there again.

I ordered $395 worth of cloths, the catalog said delivery in 7-14 days. After 30 days no order delivered even after customer service said it would be delivered in two days at day18. Calls and emails to customer service are no help. The supervisor said the 7-14 day delivery was after they ship but the catalog does not state that. When asked the supervisor could not define how long "processing" is.
Previous experience with the original Catherine's were good, the new company is very bad. If they could give me a date I could understand what to do. You can't cancel and they can't tell you when they will ship.

Not a viable online seller. Problems at ever step. Took 16 days for order to arrive. They gave it to USPS who held it for 5 days then gave it to FedEx ground who claimed to have unexpected weather delay of 3 days except tracking showed it was on a truck driving from Portland to Seattle, a 5 hour drive at a time it was clear and sunny. Ordered 4 items all way oversized and 1 item wasn't even what I ordered. Return hell was next. Wouldn't put it back on same card it was paid with, wouldn't ship the correct item, was told instant gift card credit if I took the item to one of their return stations. Credit never appeared so called and that was another lie now they say even though they have the item it will take a week for the credit. Meanwhile other items shrunk in length by 3 inches and are 4 inches bigger around than chart indicated. Now returning everything and never ordering from them or any of their group again.

Be careful ordering from this vendor. They claim FedEx left a package at my address on a day I was home all day. No package was delivered. Now they will not refund my money without a police report. I feel they should have to track down the package, not penalize me.

I ordered 3 tops and a pair of capris. I received 1 top size medium and nothing else. No items ordered were received. Customer service is terrible and did not resolve the issue. They have my money but I don't have my order or a refund.