Catherine's

I've been a Catherine's customer for years but now never again. I ordered shorts and it took 1 month to get them. When I did receive them 1 pair came with no tags like it was a return. Tried to contact them and nothing. Customer service doesn't care. I will never shop there again.

I ordered $395 worth of cloths, the catalog said delivery in 7-14 days. After 30 days no order delivered even after customer service said it would be delivered in two days at day18. Calls and emails to customer service are no help. The supervisor said the 7-14 day delivery was after they ship but the catalog does not state that. When asked the supervisor could not define how long "processing" is.
Previous experience with the original Catherine's were good, the new company is very bad. If they could give me a date I could understand what to do. You can't cancel and they can't tell you when they will ship.

Not a viable online seller. Problems at ever step. Took 16 days for order to arrive. They gave it to USPS who held it for 5 days then gave it to FedEx ground who claimed to have unexpected weather delay of 3 days except tracking showed it was on a truck driving from Portland to Seattle, a 5 hour drive at a time it was clear and sunny. Ordered 4 items all way oversized and 1 item wasn't even what I ordered. Return hell was next. Wouldn't put it back on same card it was paid with, wouldn't ship the correct item, was told instant gift card credit if I took the item to one of their return stations. Credit never appeared so called and that was another lie now they say even though they have the item it will take a week for the credit. Meanwhile other items shrunk in length by 3 inches and are 4 inches bigger around than chart indicated. Now returning everything and never ordering from them or any of their group again.

Be careful ordering from this vendor. They claim FedEx left a package at my address on a day I was home all day. No package was delivered. Now they will not refund my money without a police report. I feel they should have to track down the package, not penalize me.

I ordered 3 tops and a pair of capris. I received 1 top size medium and nothing else. No items ordered were received. Customer service is terrible and did not resolve the issue. They have my money but I don't have my order or a refund.

I fully paid for this item and still cannot get the product. H E L P!
They supplied a tracking number. All that was done was a label was made. They
Did not ship the product or give to USPS. They seem to be a scam?

Quality has gone down, and i have received the wrong items on my passed 4 orders, and can't reorder cause they just happen to be out of my item. Now I just notice I'm going to have a hole in my jeans and I can't return them cause I've worn them for 3 hrs now. Now I can't say I wouldn't order from them again but they are the last place I look for something