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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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My experience with this company has been very wonderful, cancellation is easy, refund is fast, I can count on this company anytime any day.
Very happy with attention, great customer attention overall and super attention over the phone, its our favourite airline because of value and direct flight
Great prices and booking my flights was incredibly easy! Thanks, CheapOair!
Very fast and nice prices and times, Very easy checking out.
Just liked online service totally easy, except do not enjoy paying for seats extra!
Booked the flight online, the site was easy, and the times were what I wanted!
I booked three tickets for a flight from Louisville, Ky to LAX. My husbands name is missing a letter. His name is Marc NOT Mac. I have been on hold for over an hour trying to get this changed. I am pretty frustrated over something so simple.
Quick and simple processing. Trusted site... used it before. Thanks...
Thanks for the hook up good deals. Great full thanks very much.
The fare price shown on booking one way to Karachi with additional charges Rm 1300 then one bag check inn charges the total is shown Rm 4000 plus like to see the payment details hope i have been charged fairly.
Great! It was so easy to do on line and very, very friendly to use since I'm not used to using technology!
Great/but do i need reserved seats on connecting airbus?
One of the worst costumer setvice and policies.
It is 2 years I try to have or à flight or my money of the flight that airline canceled itself, just today it is more than 4hours now I call them I talked with almost 21 persons, somes lined disconnected! Some i stay like one hour on hold when one transfer to another!
Was great, this is the second time I will be using your website for international travel.
Quick and easy; and I love that they offer monthly payments through Affirm
Always helping as used your company many times before
The travel agent changed dates or our trip by one day--he recommended CheapOAir---took days and days to get an agent and then the agent I did get had very hard time understanding me. Cost to change tickets was over double what the tickets cost--American Airlines told me it was your up charge--NOT theirs--that was so outrageous. If you can help me get some money back please get back with me.
If I cancelled the tickets I lost all the money.
Everything went very well including booking a flight and renting a car. However, the baggage fee is WAY TOOOOO HIGH!
So pleased with your service as always, just surprised at the cost of a one way fare! I usually fly round trip!
The airlines canceled weather or what ever was the reason. We called the airlines they said we did refund the cheapoair ending in 1313 I've been calling them for a month the keep telling me 2 cycles. I just spoke to a god knows what they keep lien. He said sir we keep calling the American Airlines and they will refund. I told him I called the Americans it's you who's holding my damn money. Omg the worst company ever. And they took 400$ for nothing my tickets were 1,500 they will refund 1,100 and keep 400 WTH.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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The refunds came in two transactions one will be from Frontier airlines which they refunded you on Jan 5, and we processed the portion for AA on Jan 19 it will take 1-2 billing cyles for the refunds to hit your charge card.