I think I will go to Google Flights and reserve through the airline. It's about the same price
I think I will go to Google Flights and reserve through the airline. It's about the same price
So far so good. The site is easy to navigate and gave lots of offers to choose from.
I love that the site is easy to access and so was the process from start to finish.
Everything is fine but I need to change pickup and drop-off times/dates and am unable to do so.
Very good and very organized. The prices are keep it until the end, so leave trust in buy.
Very easy to use the service is good. I have used before and was satisfied with the service
Always a good deal, in 15 years I have not had a problem. I would recommend them anytime.
BEST OF ALL WEBSITES. MY CONGRATS TO The team there and the founder of thos great business platform.
Fun easy to use, I liked the step by step and how you offer to choose your seats.
Thank you for your assistance. I glad to got ticket and very professional job, one time thank you
Great price and i will use your guys again. Payment was easy and I used affirm! Thank you
It was easy to book good but I want to pay for bags n it won't let me
I like how fast it is. I was able to find the best rate quickly which is important.
My go to travel agency. I used CheapOair for the 10 year I was in the middle east.
Every time i fly i do my reservations thru cheapoair, is so simple and fast, i love it.
It was quick and easy. I would like to have a link for a better explanation for baggage.
Very smooth and customer friendly! Got a great flight at a great rate! Can not wait to travel!
Overview
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members