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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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Maryland
1 review
0 helpful votes
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Keep a good job.
January 30, 2022

My experience with this company has been very wonderful, cancellation is easy, refund is fast, I can count on this company anytime any day.

Date of experience: January 30, 2022
Australia
1 review
0 helpful votes
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Very happy with attention, great customer attention overall and super attention over the phone, its our favourite airline because of value and direct flight

Date of experience: January 30, 2022
Illinois
1 review
0 helpful votes
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Our Birthday Flight Plans
January 29, 2022
Updated review

Great prices and booking my flights was incredibly easy! Thanks, CheapOair!

Date of experience: January 29, 2022

Very fast and nice prices and times, Very easy checking...
January 29, 2022
Previous review

Very fast and nice prices and times, Very easy checking out.

Date of experience: January 29, 2022
Indiana
1 review
0 helpful votes
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Great online service
January 29, 2022

Just liked online service totally easy, except do not enjoy paying for seats extra!

Date of experience: January 29, 2022
New York
1 review
0 helpful votes
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Booking my reservation was easy!
January 29, 2022

Booked the flight online, the site was easy, and the times were what I wanted!

Date of experience: January 29, 2022
Kentucky
1 review
0 helpful votes
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Name error on my ticket
February 28, 2022

I booked three tickets for a flight from Louisville, Ky to LAX. My husbands name is missing a letter. His name is Marc NOT Mac. I have been on hold for over an hour trying to get this changed. I am pretty frustrated over something so simple.

Date of experience: January 29, 2022
New York
1 review
0 helpful votes
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Quick and simple processing. Trusted site... used it before. Thanks...

Date of experience: January 29, 2022
Israel
1 review
0 helpful votes
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All love
January 28, 2022
Updated review

Thanks for the hook up good deals. Great full thanks very much.

Date of experience: January 28, 2022

Its not bad at all
January 28, 2022
Previous review

Its not bad at all.

Date of experience: January 28, 2022
Malaysia
1 review
0 helpful votes
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The fare price shown on booking one way to Karachi with additional charges Rm 1300 then one bag check inn charges the total is shown Rm 4000 plus like to see the payment details hope i have been charged fairly.

Date of experience: January 28, 2022
Indiana
1 review
0 helpful votes
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Love my flight price!
January 28, 2022

Great! It was so easy to do on line and very, very friendly to use since I'm not used to using technology!

Date of experience: January 28, 2022
Oklahoma
2 reviews
0 helpful votes
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Great/but do i need reserved seats on connecting airbus?

Date of experience: January 27, 2022
Canada
1 review
0 helpful votes
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One of the worst
February 26, 2022

One of the worst costumer setvice and policies.
It is 2 years I try to have or à flight or my money of the flight that airline canceled itself, just today it is more than 4hours now I call them I talked with almost 21 persons, somes lined disconnected! Some i stay like one hour on hold when one transfer to another!

Date of experience: January 27, 2022
Nebraska
1 review
0 helpful votes
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Great service
January 27, 2022

Was great, this is the second time I will be using your website for international travel.

Date of experience: January 27, 2022
Colorado
1 review
0 helpful votes
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Quick & Easy
January 27, 2022

Quick and easy; and I love that they offer monthly payments through Affirm

Date of experience: January 27, 2022
Pennsylvania
1 review
0 helpful votes
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Always helping as used your company many times before

Date of experience: January 27, 2022
Canada
1 review
0 helpful votes
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Good
January 26, 2022

Good and quick I needed a low price. Payment was easy

Date of experience: January 26, 2022
Alabama
1 review
0 helpful votes
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Horrible customer experience.
February 25, 2022

The travel agent changed dates or our trip by one day--he recommended CheapOAir---took days and days to get an agent and then the agent I did get had very hard time understanding me. Cost to change tickets was over double what the tickets cost--American Airlines told me it was your up charge--NOT theirs--that was so outrageous. If you can help me get some money back please get back with me.

If I cancelled the tickets I lost all the money.

Date of experience: January 26, 2022
Georgia
1 review
0 helpful votes
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Springbreak Trip
January 26, 2022

Everything went very well including booking a flight and renting a car. However, the baggage fee is WAY TOOOOO HIGH!

Date of experience: January 26, 2022
Illinois
1 review
0 helpful votes
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Satisfied Customer
January 26, 2022
Updated review

So pleased with your service as always, just surprised at the cost of a one way fare! I usually fly round trip!

Date of experience: January 26, 2022

So pleased with everything!
January 26, 2022
Previous review

So pleased with everything!

Date of experience: January 26, 2022
North Dakota
1 review
0 helpful votes
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Can't get my refund
February 25, 2022

The airlines canceled weather or what ever was the reason. We called the airlines they said we did refund the cheapoair ending in 1313 I've been calling them for a month the keep telling me 2 cycles. I just spoke to a god knows what they keep lien. He said sir we keep calling the American Airlines and they will refund. I told him I called the Americans it's you who's holding my damn money. Omg the worst company ever. And they took 400$ for nothing my tickets were 1,500 they will refund 1,100 and keep 400 WTH.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 26, 2022
CustomerService C. CheapOair Rep
over a year old

The refunds came in two transactions one will be from Frontier airlines which they refunded you on Jan 5, and we processed the portion for AA on Jan 19 it will take 1-2 billing cyles for the refunds to hit your charge card.

From the business

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cheapoair.com
Founded in 2006
New York, NY
+209