ClockCanvas has a rating of 4 stars from 248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ClockCanvas most frequently mention and customer service. ClockCanvas ranks 1st among Clock sites.
As I expressed to Jessica not sending confirmation # to the ordering individual is very problematic! In other words you need to rethink only sending it to the Email associated with the PayPal account. My entire family uses the same PayPal account!
Placed order over a month ago and I just arrived a few weeks ago.
Two recommendations:
Put support dots on the bottom corner of all pictures
Adjust your site to make searching all items, regardless of subject, on one link.
Lovely offerings, not sure how the 30 days to get the rewards
Packaging was pieces of cardboard placed in jigsaw-like pattern to make cover the product.
It was NOT all covered. There were gaping holes in packaging.
So far so good but I would like to return the painting. Seems like it has taken a long time for them to contact us. We also left 2 voicemails.
Bought as a gift! My son loved it! Made his living room come alive! Packing was very good! Definitely would buy more! There canvas looks better in person.
When order arrived, it was obviously too small for the space. Ordered the larger size and am very happy with product.
It took a while to make a final decision because your website offers so many quality pieces of art. Choosing the correct size for my wall was easily facilitated by your well-defined ordering process!
Order came with delay. The picture I chose exceeds my expectations. I will trust this company in the future
Buying artwork online can be a gamble, but the piece that I received was beautiful and well done. It was exactly what my room needed to tie it together.
Love the picture, but the canvas is loose, and flimsy. I've bought another large canvas from another company and it's more solid and it is framed as well. O well.lesson learned.
Hi Vijay, can you please send us an email with photos of the issue? The canvas should not be loose and we are happy to send a replacement!
The canvas is everything that I expected. I love the colors, the movement in the painting, and the soothing feeling that comes with it. It was also incredibly affordable given the large size (I got the largest canvas possible).
I placed my order a few day and It arrived rolled in a sturdy container
I was a bit skeptical at first because I'd had never heard of clockcanvas. But boy was I blown away! Got my canvas right on time with the estimated date and looks perfect. Couldn't be more happier!
Thanks this is unnecessary as I already said my picture was beautiful and arrived perfectly no need to have someone make a long comment.
I received the best customer service from Clock Canvas. They are very professional and very accommodating. If you have questions, they have fast response time. In addition, the quality of the art work, and the quality of the canvas materiel are top tier. I would definitely order from them again.
I ordered several canvas paint from them. The quality is always there. Also, quick and helpful customer service. Decent delivery. Overall, very happy experience with ClockCanvas. Looking forward to ordering more from them.
I can't stop ordering thing from them. The quality of the paint is excellent just like their customer service. Decent delivery. Overall, very satisfied shopping experience with ClockCanvas. Looking forward to ordering more from them.
You can't go wrong looks like very expensive art sleek and contemporary style
Answer: Hi Rochelle, I am sorry to hear you are not having the experience you expected. Customer service is our top priority! We do not delete FB comments and reply to all messages on the platform where we received your initial message! I have checked and I do not see any emails from you in our customer service.
Answer: They respond but only by email and did not respond when I wanted to cancel because item was not delivered when they said it would be delivered. I was charged before the item was delivered. When item was delivered too late they refused to give me a return shipping label and lied about when it was delivered. I am still involved in a dispute with my credit card company about this. I'm furious about the way this was handled. An apology about sorry we messed up your delivery would have gone a lot further!
Answer: The answer of whether it is legit is questionable. A legit company provides a working phone number for Customer Service issues. This company has a phone number that directs you to their website and/or to send them an email. When emails don't resolve the issue, then there is lots of frustration!
Hi Carole, we are sorry to hear you want to return your order. To start the return process, please email contactus@clockcanvas.com!