This website seems to be closed. Find similar businesses
  • CNDirect

CNDirect

Write a Review

Overview

CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CNDirect most frequently mention customer service, happy monkey, and credit card problems. CNDirect ranks 314th among Wholesale Clothing sites.

  • Service
    14
  • Value
    12
  • Shipping
    14
  • Returns
    9
  • Quality
    12
9
See all photos
How would you rate CNDirect?
Top Positive Review

“Just an amazing experience”

Jasmine J.
3/8/17

Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily. Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.

Top Critical Review

“Terrible customer service”

jo l.
5/27/20

Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.

Reviews (217)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user vitaliym4
4 reviews
3 helpful votes
  • Send Message
December 14th, 2017

No doubt CNDirect.com is a nice choice to purchase clothing materials. I ordered some clothing for my use and those are quite amazing in quality and very unique in style. Their delivery service is very fast and smooth. Best of luck CNDirect.com!

Thumbnail of user dorothyc42
2 reviews
2 helpful votes
  • Send Message
November 2nd, 2017

I bought a sweater from CNDirect. I love this sweater. It is a perfect weight, great classic style with the crew neck and versatile color black. It can be hand washed or dry cleaned. I love this sweater so much I was sad to take it off. Although the item arrived a bit late I was amazed at the quality of the products I received. I wore this sweater all day at work in a cool warehouse, I felt comfortable all day. Highly recommend

Thumbnail of user jazzlyna
2 reviews
1 helpful vote
  • Send Message
January 13th, 2017

I purchased two items from cndirect, and love the shopping from there. It was my amazing experience of online shopping as their service is best and products are of top-quality. I got my shopping items on time, and also within a very acceptable shipping time.
I have just received my items from cndirect, and when I open my pack, I love the purchased items. That was fit in size, as the size chart told. I tried it, and the dress fitted perfectly to me. I am so glad about my shopping and thankful for such an excellent delivery and good-quality. Will shop again!

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Jazzlyn, this is Bree from cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user alexz49
2 reviews
1 helpful vote
  • Send Message
June 24th, 2017

They have a good collection. I got my order delivered on time and I will buy some more things soon. The site 's design is really cool and with nice features. Customer support is decent. Overall, I really like shopping here and got the delivery within time.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Alex, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user nelsonj6
1 review
0 helpful votes
  • Send Message
January 23rd, 2017

I am very excited by shopping at Cndiret
Whether you are male or female, Cndirect has a package to suit your needs.
CNDirect is something of an all-purpose store. A wide range of clothing, jewelry, toys, home decor, consumer electronics, and more is on offer at Cndirect. Cndirect has everything you need to ensure the smooth running of your home system. Highly Recommended.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Nelson, this is Bree from cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user rafiah1
2 reviews
0 helpful votes
  • Send Message
March 8th, 2017

I did not trust on online shopping, but my experience with CNDirect changed my view. Now I can trust on online shopping, but only with CNDirect. We can buy products like electronics, games, women coats, smart watches and many more.
Reviews from other customers urged me to shop, and seriously, it was a great experience. I got the same product as shown on the site

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Rafia, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user jackiek46
1 review
1 helpful vote
  • Send Message
April 26th, 2018

I ordered 2 pairs of Birkenstock shoes and never received them. I emailed them to find out where they were and they could not find the order. Luckily I paid with Paypal and opened a claim. I receive an email from them that they miraculously found my order and if I closed the claim they would ship it to me. Well sorry Im not that dumb and alerted Paypal of the scam, they stated they have had many claims and will refund my money in a few days. BUYER BEWARE, yes if it is too good a price there is a reason. If buying use Paypal or secured funds that you can get back.

Thumbnail of user rawnakz
1 review
0 helpful votes
  • Send Message
April 3rd, 2017

I bought two dresses from this site which were as like as on the site. When they reached me I was thrilled. I wore them very soon and felt the ease and comfort of their smoothness. They were rich in color, design, pattern and texture. I shall buy again later on.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Rawnak, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user kanaksinhj
1 review
0 helpful votes
  • Send Message
July 5th, 2017

Every product in this site are well divided into proper departments. I am one of the happy users of this site I would prefer everyone to buy from this sites because this site gives the best products and has faster delivery than other shopping sites. Personally I have very good experience in buying different products from this website. I have purchased products from more than one categories and each time they knew how to make customers happy and satisfied with the product quality and faster delivery.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Kanaksinh, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user malcolmd15
2 reviews
2 helpful votes
  • Send Message
October 17th, 2017

I got to know about this site on the social media a week ago and I gave it a try, behold I had an amazing quick delivery and also I got the exact T. Shirt I ordered for. They've got great customer service too... I totally recommend them

Tip for consumers:
You not regret using this site

Service
Value
Shipping
Quality
Thumbnail of user helenag8
1 review
0 helpful votes
  • Send Message
November 8th, 2017

I bought a wonderful dress from this company, i was impressed and the dress came to be exactly what i ordered, a great design, a dress of high standard and affordable prices, i and my Family are so happy with what i got thou the shipping was a little bit late but the stuffs were super natural, i must say thanks so much

Service
Value
Shipping
Returns
Quality
Thumbnail of user mahfuzab
1 review
0 helpful votes
  • Send Message
March 29th, 2017

I bought some products from this online marketplace. The quality of the products were absolutely superb. Those were very nice to look at and of a very high quality. I think none can deny the design and aesthetic outlook of the products. Anybody will fall in love with them at the very first sight. They also ensure fastest possible delivery.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Mahfuza, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user cheric5
1 review
2 helpful votes
  • Send Message
June 21st, 2015

I am very happy with this company! I have contacted customer service several times and I have always received a response within 24 hours. Great customer service! They have great prices and my order has arrived in 11 days! I will be placing orders again!

Thumbnail of user angelam245
1 review
1 helpful vote
  • Send Message
December 2nd, 2017

If there was a zero option, I'd choose it. Ordered two fingerlings - they said fingerlings on the website and order - in October. Paid for faster shipping. Got one very damaged Happy Monkey this week. Complete ripoff and no response on a refund. Lesson learned. Stay far away from this "company."

Thumbnail of user iriss25
1 review
0 helpful votes
  • Send Message
December 7th, 2017

I ordered 2 so called Fingerlings but were really Happy Monkeys... what a rip off. I have request a refund and will also submit on my credit card as dissatisfied. If only I
Had seen these reviews. They will not respond back.
Stay away from this company. I will also make BBB is aware to warn people. These are scam artists!

Thumbnail of user desmondg6
4 reviews
4 helpful votes
  • Send Message
October 30th, 2017

This site is very easy to use and the prices are great also. This is the second time I've ordered from them and I'm just as happy as the first. The dress is everything I wanted and much more. Excellent fabric, very comfortable, the service was awesome as well and the delivery was fast. I would definitely recommend this site to others.

Thumbnail of user maurizioc2
1 review
4 helpful votes
  • Send Message
September 16th, 2015

Terribile e experience. I buy two 3.6 mt fiber carbon rod and arrived two 3.0 mt not carbon rod (more short). I write a customer support but not refund me... after my contestation my account are cancelled so i can't view my order information. Good system for resolve the problem, are you sure?

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear customer, thanks for your letter and i am extremely sorry for this inconvenience.
I checked for you, dear, it is out mistake that we didn't change the title to 3 M. But dear, you ask for 10 usd refund is too much for us, we also promise that refund 1\3 refund. But you can't agree.
How about you return to us and then we apply full refund to you ok?
Extremely sorry for this inconvenience and wait for your kindly reply.
Yours sincerely,
Charles.
Customers service department

Thumbnail of user emmyn1
1 review
9 helpful votes
  • Send Message
July 10th, 2014

I made two orders about a week ago, adding up to about $60 or $70. Under the status is still says "payment pending" and no money has been taken from my account. I've never had a website take this long to actually pay for the items? I've emailed them and attempted to call costumer service, but the US number is invalid. I've seen so many good reviews for them by youtubers and such, so I was really surprised. I just want my clothes ugh!

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear, i am really sorry for the problem, and beg your forgiveness. If you paid via western union, normally we need 4-5 business days to pick up payment, since we need your right and full payment information to check whether it is available to pick up or not. And sometimes, we even need to go to our local bank to pick up payment. And if you paid via paypal e-check, then it needs 6-7 business days to receive the payment. Hope you can kindly understand.

We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Customer Service Department

Thumbnail of user mahfuza5
1 review
0 helpful votes
  • Send Message
April 3rd, 2017

When I visited the marketplace I found a huge collection of manifold products of standard quality. Among st them I chose a pair of shoes which I thought at the very first sight that were made only for me. So I ordered for it instantly. When it reached me I was astonished at it's design. I just love it.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Mahfuz, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user cristinam37
1 review
0 helpful votes
  • Send Message
November 23rd, 2017

I believe the product was repackaged into a no-name package and was not labeled in the same way as it appeared on the order.

The shipping was inappropriate. I paid approx. $10, a fairly standard airmail international rate for the size and weight. The product was not boxed or padded with bagged air. Instead it was in a small plastic bag. It was an electronic, so when the box was crushed and torn, it may have affected the products functioning. The fidelity of the electronic functions are a worry for me considering the tampering.

The box may have been torn by the company before shipping in an effort to conceal the fraud. The product inside did not appear in new condition with discoloured plastic, and a smell like urine or metal.

Thumbnail of user adamm107
2 reviews
9 helpful votes
  • Send Message
January 31st, 2016

Thieves, too many emails and lame excuses received! Ordered early November 2015 now late Jan and nothing received, tracking has said in country of destination since 4th Jan but still nothing and no refund. Please avoid, spend your money at AliExpress. Ive not had any issues there that haven't been resolved quickly.

Its now March and more excuses from CND and still no products and NO SIGN OF A REFUND! All you get is contact your local post office. Surprisingly I have done a number of times and told... You guessed no nothing here for you... CNDirect, you lie and cheat and its the worst online experience I have since year dot! As promised on all those return emails to you I will BLOG how bad you really are!

Tip for consumers:
Please stay away, I ordered early in November 2015, its now May 2016, written over a dozen emails and still no refund. I have given CN Direct 7 days to refund or I will post all correspondence online for everyone to see what I have had to go through.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user shannonc95
1 review
12 helpful votes
  • Send Message
November 4th, 2017

I have purchased fingerlings on this site. I paid for the expedited shipping 3-7 days. After 5 days i contacted the company for shipping information and was told the item had been out of stock but just restocked and my item would be shipped in 8-12 business days. Not at all what i paid for, i never got back ordered information. They are crooks!

Thumbnail of user sethc34
3 reviews
4 helpful votes
  • Send Message
November 1st, 2017

CNDirect is simply a perfect place for clothes shopping. I ordered for two clothes for my daughters birthday party two weeks before the time. Honestly, just in 7 days, the item arrived at my doorstep. I was amazed at their efficiency. The materials were just as perfect as seen on the website. I highly recommend CNDirect!

Thumbnail of user esthert11
1 review
0 helpful votes
  • Send Message
November 7th, 2017

Purchased a dress from this company recently and all my family and friends love it and they also purchased theirs from the same people. The great thing I like about this company is their stuff, though the shipping process is slow, yet their dresses are superb. I'll recommend CNDirect to my family and friends.

Thumbnail of user hkm1
1 review
0 helpful votes
  • Send Message
November 2nd, 2017

I bought a headphone from CNDirect. It is very nice design and also very good sound system. It makes very bit. I am 100% satisfied with their service. It price is fair price. Highly recommended for this store.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

CNDirect is dedicated to enabling all customers to enjoy online shopping. We offer high quality products including clothing, electronic gadgets, toys, sport goods, home products at the lowest price.

Company Representative

Thumbnail of user cndirects
CNDirect C.

How do I know I can trust these reviews about CNDirect?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CNDirect?