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CNDirect

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Overview

CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CNDirect most frequently mention customer service, happy monkey, and credit card problems. CNDirect ranks 314th among Wholesale Clothing sites.

  • Service
    14
  • Value
    12
  • Shipping
    14
  • Returns
    9
  • Quality
    12
9
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How would you rate CNDirect?
Top Positive Review

“Just an amazing experience”

Jasmine J.
3/8/17

Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily. Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.

Top Critical Review

“Terrible customer service”

jo l.
5/27/20

Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.

Reviews (217)

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customer service (38)
Thumbnail of user beckyh37
1 review
2 helpful votes
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December 6th, 2017

Took over a month to receive a "Happy Monkey" not the fingerling that was mentioned in the item description. Shipped from China in an envelope, the box was crushed to badly to give as a gift. Customer service can't write proper English in their response emails & they aren't helpful at all. There is no US phone number to call and complain to. Do Not Trust this company to buy from.

Thumbnail of user ellenm71
1 review
1 helpful vote
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October 25th, 2017

I orders a silver iPhone 7. Cndirect did Free shipping for me. I have a very outstanding experience with them because the last time I ordered from other online stores I was frustrated. But when I tried cndirect, the transaction was smooth and fast. All the features listed for the phone was all it got. And indeed I will recommend them any day any time.

Thumbnail of user yanl22
1 review
0 helpful votes
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November 2nd, 2017

CNDirect provide me really great service. I bought a headphone from this store. I got very nice headphone with very nice model and sound system with nice bit. I am 100% happy with their all staff because they are very active and also very friendly. I got it very Fair Price! Highly Recommended for this Store.

Thumbnail of user crystelled
1 review
3 helpful votes
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June 5th, 2017

I paid extra for 6-12 day shipping it's been 18 days and I haven't recieved my package. Tried asking for support, they couldn't do anything about it but tell me "it's in transit". Well it's in LATE transit! Very disappointing, I just wasted my money on faster shipping for nothing. I don't recommend you buy here.

Service
Shipping
Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Crystelle, this is Bree from cndirect.com. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user jol135
1 review
0 helpful votes
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May 27th, 2020

Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.

Thumbnail of user vivians43
2 reviews
0 helpful votes
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November 23rd, 2017

I love every second wearing my beautiful dress. It was everything I wanted and more! I've had so many comments about what a beautiful dress it was and how it was made to such a high standard, your praises have been sung!

Thumbnail of user dianam129
1 review
2 helpful votes
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November 30th, 2017

I ordered Fingerlings. I have pictures of the site that say Fingerlings and my receipt states Fingerlings. Yet I got crushed boxes of Happy Monkey. Covered in DIRT! Took weeks instead of days that I paid expedited shipping for. They are crooks.

Don't buy from them! They are scam artists. They send you off brands, admit they lied, and WILL NOT refund your money. You pay for 6-12 day expire shipping and your packages are crushed when they arrive 6-8 weeks later. I have emails from Bree Zhang in customer service that state they posted deceitful information and they still refuse to take ownership and credit my account.

Thumbnail of user aikens
4 reviews
3 helpful votes
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December 7th, 2017

My personal experience with CNDirect.com is quite amazing. Their clothing materials are quite trendy and of good quality. I will always recommend this store for any kind of clothing materials. Their service is very good and their team is very humble and responsive. My best wishes are always with your team. Thank you!

Thumbnail of user markj196
1 review
0 helpful votes
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March 23rd, 2017

I was so shocked when i got into www.cndirect.com, where there were many low priced products and i was so happy. Therefore I ordered 2 T-shirt to my boyfriend and it took me 28 $. After 2 weeks, I received my order and they were so fit. My boyfriend was very satisfied. So it is a wonderful experience.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Mark, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user williamh223
1 review
0 helpful votes
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March 23rd, 2017

I love shopping online, and I always have a splendid experience shopping at CNDirect. The are diverse products in the store, and the prices are very competitive. The payment procedure is very easy. I have recommended this fantastic online shopping site to my family and friends, and they have gotten products of their choice very easily.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear William, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user livw
1 review
10 helpful votes
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November 14th, 2014

Please do not use this site. I placed an order about a month ago then canceled it apon hearing about it's fraudulent nature. After about 2 weeks of pestering "customer service" via the online chatting feature, I have not been refunded the money and have accepted that I never will. I urge you to please stay away from the site.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear, i am really sorry for the problem, and beg your forgiveness. Did you received your refund? If not, could you please kindly contact orders@cndirect.com and provide your order number? We will check the problem again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Cici

Thumbnail of user chelseas50
1 review
1 helpful vote
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December 11th, 2017

I wish I would have looked into this company's reviews before I ordered, because it looks like several others have had the same experience. I ordered three Fingerling Monkeys, and only received two... which doesn't matter anyway, because they mailed the fake "Happy Monkeys" in a bubble envelope, which has resulted in terrible damage to both! What a total and COMPLETE rip-off! They are scam artists, and I am angry beyond belief!

Thumbnail of user rosej38
1 review
1 helpful vote
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November 27th, 2017

Starting from when I contacted the customer service, they responded promptly with good directives.
As I worn the cloth, it was like i was wearing happiness, nice compliment from friends. They delivered as I ordered and before the event planned wearing it to.

Thumbnail of user magp2
1 review
0 helpful votes
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April 5th, 2017

I visited this online market last month. I found a lot of products of my of choice. But I was in a fix as there was a lot of things which made me spellbound. Finally I made my mind to buy a beautiful dress for my wife. I ordered for it and got it. My wife became very excited to get the nice and stylish gift on hand.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Mag, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user aah10
1 review
0 helpful votes
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December 21st, 2017

If you want to fall in trap then order with CNdirect.com. They shipped from chiana with fake items. When you asked to return, they will give you china address to return. They know that it is not viable for the customer and this way they are cheating overseas customer.

Thumbnail of user jennym72
1 review
1 helpful vote
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January 20th, 2017

Outstanding experience of customer service, the product was good and were exact as displayed on the site. The delivery service was superb because it beyond what i can imagine. I recommend the site for good quality materials and outstanding delivery service.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Jenny, this is Bree from cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user hendersons14
1 review
0 helpful votes
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March 23rd, 2017

An exceptional experience of customer service from CNDirect. The products were good and were exactly as displayed on the site. The delivery service was cool. I recommend CNDirect.com for quality products, pocket-friendly products and outstanding delivery service.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Henderson, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user hazelm29
2 reviews
1 helpful vote
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June 24th, 2017

The ease of use of the website, the awesome prices, the quality of all the clothes I've gotten and the quick delivery is why I will keep shopping from CNDirect. They deserve the 5 stars. 10 out of 10 times would recommend.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Hazel, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user michaelg314
1 review
1 helpful vote
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April 5th, 2017

No one deny the fact that the products available here are very cute and lovely. The clothing are very elegant in design and pattern. The electronics are very original and stylish. The marketplace is very adorable to me. I love to shop from here.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Michael, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user amyb225
1 review
0 helpful votes
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December 18th, 2017

Terrible company. Sent counterfeit items that did not match the description of the item. Items took 30days to receive in multiple shipments and still did not receive full quantity ordered. Contacting via emails took days for response. Would not offer a full refund for their counterfeit items. Filed a bank dispute since their customer service is terrible.

Thumbnail of user hayleys21
1 review
0 helpful votes
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November 30th, 2017

I ordered a "fingerling" as indicated by the website, and recieved in very very damaged packaging, a "Happy monkey". Email has been sent to cndirect.com requesting a refund, however no response as of yet...

Thumbnail of user sitaa
1 review
9 helpful votes
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November 18th, 2014

CNDirect.com is a scam. I ordered stuff from them and it did not arrive until now. It has been 3 months!
I emailed the customer service asking to resolve this problem, but they told me to wait and wait and wait.
They promised a refund and it has been weeks, and I haven't receive it.
They are smart asking me to wait because now it's too late to dispute this transaction on PayPal!
I DO NOT recommend anyone to shop on this website at all. THEY ARE SCAMMERS!

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear, i am really sorry for the delivery problem, and beg your forgiveness. But dear, shipping time depends on shipping method you choose, if you choose china post, it always needs a long time. Hope you can kindly understand. And have you received your order now? If still have not receive it, could you please kindly contact orders@cndirect.com? and provide your order number. We will check the information again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Cici

Thumbnail of user robf45
1 review
2 helpful votes
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August 30th, 2017

I bought a wheel spinner that arrived on time. However the spinner arrived in poor condition. After sending images explaining the defect CN direct kept continue raising questions and buying time without offering a solution. It looks like there is robot automically raising questions.In the end I gave up. I don't want to spend many hours for just a product of EUR 8. Therefore be cautious in case of ordering as complaint handling is weak and not speak about replacement guarantee. I would not recommend this webshop.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Rob, this is Bree from Cndirect.com. Thanks a lot for your order in our site and I am very desire to help you about your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? If you have any more request, you can contact me in live chat or email address: orders@cndirect.com, I will try my best to help you as soon as I can. Have a nice day!

Thumbnail of user sofiar12
1 review
6 helpful votes
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November 21st, 2015

I ordered from CnDirect about two weeks ago and I got an email saying that when my order was shipped I would be sent all the information and the tracking number. Its been two weeks and my order still says "processing"... Like wtf I needed that dress for like next week..

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user helenap6
1 review
0 helpful votes
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June 29th, 2017

I have used CNDirect for the second time now. I have no regret using them. I get exactly what I ask for as quick as possible. I wish I have known them for long because I have always experienced delay and hitches where I shop before but with CNDirect, I have peace of mind. They are always on point. I recommend the site if you want a great experience in shopping. As for CNDirect, Thanks for the experience, I will come over and over again.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Helena, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

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CNDirect is dedicated to enabling all customers to enjoy online shopping. We offer high quality products including clothing, electronic gadgets, toys, sport goods, home products at the lowest price.

Company Representative

Thumbnail of user cndirects
CNDirect C.

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