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CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CNDirect most frequently mention customer service, happy monkey, and credit card problems. CNDirect ranks 314th among Wholesale Clothing sites.
Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily. Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.
Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.
So I Google cheap clothing websites. Long and behold cndirect pops up. I'm amped that they're prices are stupid cheap. So guess what I did? That's right order a bunch of items. Smh shouldn't have did that. This order was placed on Feb 19,2015. My delivery address was to be delivered to DC. My freaking order ended up in Philadelphia, PA. Like where they do that at? Apparently CNDirect huh!? Not to mention to add misery I placed a order before that on the 18th of Feb. That's still in China. It said that it will reach me by the 3rd of March. So we will see! Smh. Thank God for PayPal and their loyalty. At lease someone has it. I'm reporting them to Fox 5 news
To start, I'd like to say that my only issue with the website is that it looks disorganized and there are a bit too many ads on the website for my taste. In terms of products I've had no issues after about three or four separate purchases on the site. The most recent product I bought through CNDirect was the "Green New Men Casual O-Neck Long Sleeve Solid Front Double Zip Pullover T-Shirt Top" What sets this site apart from other clothing websites is the huge number of pictures the site offers to you so you know EXACTLY what you're getting from every angle, unlike other sites that only include 1 or 2 pictures of the product with only a front and back angle. There is also about ten or so reviews for every product I've seen on the site so you have a pretty good impression of what others thought of the product before you go to buy it. The shipping came in as expected not super fast but that's not hugely important to me either.
I did my payment with PayPal wich was the safest option anyway, I got an e-mail rightaway saying it would take about 17 days. I received the product within these 17 days I think it took 10 or so, the product was even better quality than I thought it would be, I'm making a second order very soon!
Dresslink owns cndirect and new dress its all the same company. Facebook and Google are trying to shut down there ads so we don't fall for there tricks
Dear, i am really sorry for the problem and beg your forgiveness. Could you please kindly provide your email to me? I will check the problem and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
ATTENTION: If you want to lose your money - you can making a purchase from CNDirect! My Order: CNN54X7C4_CN Order date of December, 2 2016. Total $ - $ 344. When I got this items, it was terribly. It was box of GARBAGE! Items was absolutely unfinished, untreated edge, sticking thread out around the edge, all of made from cheap synthetic fabrics. CNDirect's items - strongly do not match the description and absolutely different between how these items looks on the photos of their website. They are tricked me! It is FRAUD! They not agree to refund my money. I feel absolutely disgusting! You can see pictures of items ( garbage).
Now, I and more than ten others defrauded customers in US, we are preparing an appeal to the COURT. We will seek to get compensation and to BAN CnDirect of any activity in the United States. PLEASE, STAY AWAY FROM CNDirect! THEY ARE SCAMMERS!
Tip for consumers:
Order No. : CNN54X7C4_CN
Order date : 2016, December, 02 17:51
Total US $ 344.09 I received order - Dec. 9 2016
When the order was placed it was described: 100% Brand New Material: Cotton Blend 4 Colors for your choice: Black, Gray, Pink, White Collar: Unique style, make you more beautiful, fashion, sexy and elegant. You should as soon as possible to return my money - US$344.09 You need to take of all the costs of sending your items from the US to China! USA -CHINA -$274.90 or GA - CA $ 91.70
Dear Andriy, this is Bree from cndirect.com. Thanks a lot for your massage and sorry to hear that. Could you please send me your order number? Is it convenient for you to take some photos about the problem? The photos should including the items you have received and the bag, the white paper on the bag, so that I can check your problem as soon as possible. Sorry for the inconveniences and I beg your forgiveness. I will give you a solution later and Await your reply. Have a nice day.
I bought a classic leather wallet for my husband as a birthday gift and he loved the quality very much. I was sceptical about the delivery initially but they delivered on time.
Very Disappointing! This site pulls you in with very low prices on the listed items. I ordered a few items off of this website and have yet to receive them over a month later. I went back to cndirect.com to find their customer service number for the U.S. *******060 which of course was not a valid number. I emailed *******@cndirect.com over a week ago and once again NO RESPONSE.
DO NOT USE THIS WEBSITE YOU WILL BE SCAMMED.
Dear, i am really sorry for the problem and beg your forgiveness. Dear, did you receive your order in the end? If you still not receive your order, could you please kindly contact orders@cndirect.com? normally we can reply you within 24 hours except the weekend or holidays.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
Shop with CNDIRECT.
I believe you will find buying from this company is a wonderful total shopping experience.
My comment is based on my experience of more than 5 years online shopping with various online shopping websites.
CNDIRECT is outstanding.
I order some ankle boots on this website a week ago today and reviewed them yesterday, absolutely over the moon. After purchasing these boots I red the revieW's and wasn't to keen, I realised I didn't get a tracking number and a lot of other people in the past havn't had one so I emailed the company, they kindly emailed me back saying I had the wrong email address and sent me a email address to the right department. I then emailed them and the next day they emailed me back with a tracling number and I got them yesterday, great customer service and will be ordering here again
Dear Customer, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Almost 3 months and I have no items. I have
Asked for a refund numerous times, but no Fiona keeps ignoring my request and sending me useless tracking info! DO NOT ORDER FROM HERE! Horrible customer service and super slow!
I have been sold from this excellent site many times
And received every thing i order better than i expected
Very high quality and i have them on time
Also i can knew my goods place by using tracking number they give me
I love you CNDirect thank you
Dear Rose, this is Bree from cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I ordered 2 xxl hoodies that were supposed to be fleece material they arrived after 3 weeks and they fit my size 6 grand daughter they are made of cheep nylon rubbish
Dear Erica, this is Bree from cndirect.com. About your size question, firstly I would like to explain some tips about the size.
As we're online store in China, and all of the dresses based on Asian size. We mention it on each item page to remind our customer. There are different countries size chart for reference. Please according to your country standard to choose the suit one.
And all of the item page with size measurement which also can be compared.
If you had compared with, but the size measurement is wrong showed on our site, please kindly provide us some photos about the wrong size measurement. We will confirm and solve it until get your satisfaction.
I have yet to be impressed by them. I purchased clothes and nail supplies from their website. I did receive each package I have ordered. The quality is very low. You really do get what you pay for. Or even less. I would say Forever21 has better quality, which means something.
A huge turnoff for me is how unreliable the reviews are on the website. I wrote reviews on the items I purchased. The reviews were supposed to be verified before posted public. Only the good reviews went through while they prevent any bad reviews on any product to be posted. This was just shady and poor business practice. You can't see the product in person so I usually like to look at other customers' reviews. Hence, there's barely any reviews on any products and if there is, they're usually short and brief. Definitely not helpful. I wouldn't recommend this site to anyone unless you're looking for some really cheap (in terms of quality) stuff you want to try. I personally don't think it's worth the time since shipping is very slow.
ABSOLUTELY DISGUSTING!
Save your money - shop elsewhere!
I want my money back!
Things take forever to arrive. And arrive in dribs and drabs.
Watch was broken.
Trench coat looked NOTHING like the picture.
Overcoat ripped the first time I tried it on.
Fabrics are flimsy, thin, see through and just NASTY.
Sent 2 of the exact same item.
A TOTAL WASTE OF MONEY!
And shame on me I ordered twice from them.
Where's my $200 REFUND CNDirect?
Order numbers:
CN*******
CN*******
Sorry to bother you, i am Echo from Cndirect and in charge of the after-sale service. I'm so sorry to happen like that, can you pls provide us your order number and order issues to us by aftersale solving email box via orders@cndirect.com, we will confirm the problem you meet and make a better solution for you, and pls note the title as about the reviews from Sitejabber, so that i can find your email earlier and solve for you asap, wish you give us one more chance again, thanks for understanding.
We are truly sorry that your experience with Cndirect did not meet your expectations
But we really want to solve the problems in good condition and meet your sanctification.
Yours sincerely,
Echo
Customer Service Department
I order five items from them. They emailed me that one item was out of stock. When I received my package about three weeks later, one item was missing. I thought there would be another shipment. When it didn't arrive, I contacted customer service. The rep told me that all items were mailed in the same package. I explained that one was missing. She told me that "maybe the customs check the parcel, but forgot to put all items back in, dear, in order to protect your profit". (Exact words). I angrily told her that there was no evidence of the package being open, besides if customs open a package they would put a note indicating that it was inspected. I asked for a replacement which was refused with her again insisting that the item was shipped. She said that that they would refund my money. Two weeks passed there was no refund and no more emails from them. I have again contacted their rep and is demanding my money.
Don't buy from them unless you want to be fighting to get items you purchased or trying to get your money back!
Tip for consumers:
The items are cheap and cheaply made. Not worth buying. You get better items at the dollar stores.
Dear customer, this is Cici bother you again, i checked for you and extremly sorry for the mistake we made, we already noticed that and apply full refund to you of the item you didn't receive.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Best style and great quality products, I have purchased various products from here for my entire family and all of them are much thankfull to me for such a nice brand.
Dear Amy, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I got the second order delivered, I am impressed, very! The product was packaged well with an amazing product. My neice will be ordering too, they all love it at home.
Dear Anderson, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
M
DO NOT ORDER FROM
THIS COMPANY! I placed an order and paid for expedited shipping. Never received the items and never got any kind of update. They have no customer service number and when I emailed and finally got a response they said they couldn't find my order and then said they didn't have it in stock and the shipping time starts whenever they feel like sending the product! Lol I had to dispute with my credit card. STAY FAR AWAY!
I found out that CNDirect.com provides good quality at the cheapest price in the market online. Thanks CNDirect.com for the experience and my sound system :)
I got what I deserved, read reviews and still hoping on getting the fingerlings my card was charged and no fingerlings biggest Scam!
Can even rate with one star.
Fast shipping, great quality, and amazing service. I've ordered several things from this website and was always pleased with my order. Will order from again!
Dear Jakayla, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Fingerling bait and switch, ordered fingerlings received happy monkeys and every box was damaged. Their link to contact us does not work their phone number is bogus.
Hello, I contacted you a few days ago regarding a jumper I ordered from you that hadn't arrived and had no email of a tracking number but only now have I received your reply - I'm afraid I have no information about an order/tracking number but the money has been moved from my account - sorry that I've only just replied
Dear Georgia, this is Bree from cndirect.com, Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!
How long does it take them to ship off items? Because I ordered from them a week and a couple of days ago and I haven't received my items yet not even a email
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Gain trust and grow your business with customer reviews.
CNDirect is dedicated to enabling all customers to enjoy online shopping. We offer high quality products including clothing, electronic gadgets, toys, sport goods, home products at the lowest price.
Dear, i am really sorry for the problem and beg your forgiveness. Do you mean that you have not received your order? If so, could you please kindly provide your order number to service@cndirect.com? and we will check the problem and give you a solution. Please do not worry.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Cici