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CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CNDirect most frequently mention customer service, happy monkey, and credit card problems. CNDirect ranks 314th among Wholesale Clothing sites.
Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily. Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.
Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.
This company is a scam. They advertise the original Fingerling and send you a cheap know off called a Happy Monkey. There is no such thing as customer service. DO NOT BUY FROM THIS SITE.
Those people are f****k scammers it's been 3 months since i ordered from theme
But till now i got nothing
And stupid reply from theme
All the 5 star reviews are fake. I ordered fingerlings and they were fake, poorly packaged. I will get a refund. These arent even worth returning.
I ordered a watch that's came in a reasonable amount of time so I ordered another February 22 2014 and havent received it over a year later
Dear customer, at first, we are legal company, we have warehouses in USA and Germany now, could you please provide the order number to orders@cndirect.com?
Charles will check for you, it maybe delayed by the Christmas holiday. Please don't worry.
I was looking for summer dress and until I found CNDirect where I had found awesome designs, I bought 3 suits and the quality was amazing, CNdirect is always my first choice while buying online.
Dear Hubaiba, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I ordered from CN Direct over a week ago and i still have not gotten anything. I try to contact them and I get no response
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Fabulous value for money and great quality love the items that I bought from yours will be back more and more and will recommend to anyone
Great site for shopping, I was introduced to the site by a friend. The dress I brought from cndirect is of a good quality. Highly recommended.
Ordered a few items from this website. Hasn't failed to impress me yet! Love it :) Thank you so much!
Dear Aaliyah, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
CNDirect a great service with awesome products and reasonable prices. The shipping is not very fast, but you could say it deserves.
I placed an order on 5th november and i'm still not getting any shipment message. How long does that take?
Dear Ghost, I am Bree from cndirect.com.
Thanks for your trust to choose us, and so sorry about the problem make you unsatisfied.
I think we can solve it by good communication by email orders@cndirect.com. We will confirm and solve it until get your satisfaction.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
The dress I bought from CNDirect was a perfect choice for my sister. She was overwhelmed. Thanks CNDirect!
I bought a Zeagoo hood from them, comparing the price with what was Amazon, I was suprised I got a good deal it was relatively cheaper than what my friend got on Amazon from a hood of same quality.
Order from them July 27th and its September, no package or items still. Customer service is terrible, won't help you at all. Thieves!
Dear,
Sorry to bother you, i am Cici from CNdirect and in charge of the after-sale service. And i have noticed your review. Could you please tell us what's wrong? Could you please kindly contact orders@cndirect.com? provide your order number.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
CNDirect is something of an all-purpose store. A wide range of clothing, jewelry, toys, home decor, consumer electronics, and more is on offer at CNDirect. I was initially impressed with CNDirect's prices, and I needed a new pair of cheap airplane earbuds so I bit. I ordered a pair of earbuds and a T-Shirt cause it seemed cheap enough. The total price for everything was about $10.
Americans have multiple choices of delivery service, including ChinaPost, UPS, FedEx, and DHL. None of the choices are usually free and, depending on the product, not every option will always be available. ChinaPost and UPS seem to be the cheapest for US deliveries on average.
I selected ChinaPost shipping cause it was the cheapest. Shipping was $3.50, so everything together before the coupon was about $13. I had a 20% off coupon from Pandacheck, so I ended up only paying like $10. I liked how they gave so many shipping options. I almost sprung for UPS because it was only $2.50 more, but I'm cheap so I went with the cheaper ChinaPost option.
My order didn't arrive for almost 6 weeks. I emailed customer service after about 5 weeks and they told me I had to wait at least 8 weeks before I could complain. I thought that was a little rude, but my order arrived a few days later so whatever.
The earbuds work fine. They're about the same quality as the generic earbuds from Target, but they were cheaper here so I'm happy. The shirt is a little small (I think they use Asian sizes). I was going to return it, but they told me I would need to pay for the shipping costs myself. I wasn't about to spend $30 to return a $5 shirt so my girlfriend has started wearing it as a night shirt and she likes it, so its not a total loss.
Overall experience: There are better shops, but CNDirect is cheap enough to make it worth a look for little things.
Tip for consumers:
If you're ordering clothes, watch out for the sizes. I'm pretty sure CNDirect uses asian sizes, so their clothes are always smaller than Americans may expect.
Dear, i am really sorry for the long delivery, and could you please kindly provide your order number to orders@dresslink.com? and i will try my best to apply a 5% coupon code for you as compensation.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
I am tired of dealing with these Chinese online stores. They take your money and if you have problems - they build obstacles till you go away.
I usually buy from another store - then noticed that items were marked as CNDIRECT - at first I thought it was just saying from China store. But it really means the other store is drop shipping and CNDirect are the people sending out the item.
I made two orders. The first is OK no issues. The second one item in four is defective,
It was a CC3D Flight Controller 32 Bits Processor With Case Side Pin For RC Quadcopter New$12.46 USD. Its marked as being a genuine OpenPilot item - which I thought was great because most coming from China are clones! Its dead it will not connect to PC or iMac. I was asked for a video - they will not accept the video on youTube... so it was emailed - all time wasting tactics - They say they will refund item and shipping. So I replied. Why not replace item instead. Then nothing happens. I opened a PAYPAL DISPUTE. Then they email they will refund when PP dispute is closed. Now they just ignore me. Be advised if you open a PP dispute never close it... let PP deal with it and it also can cause the store problems PP can withdraw their services.
They may offer discount prices... but if you get defective items or they never send out... paying money and getting nothing is only good business for the store!
Now, I am another Pi**ed off customer who will tell this story on many forums and never deal with them again.
UPDATE: CN DIrect responded to my review asking me to contact them.
I did - I related my problems - which lead to this review and their response.
Its now 8 weeks later - never heard anything from them.
I use Banggood - things can go wrong but they always sort out any refunds within 48 hours or re-send lost items.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I did an order and I don't received everything, I try to contact the store but they don't answer me so I lost my product and my money
Dear Fabiola, this is Bree from Cndirect.com. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!
YOU HAVE BEEN WARNED: CNDirect is horrible! STAY AWAY! They are scam artists, frauds and you will regret ever doing business with them. They are incompetent, unreliable, unprofessional and the customer service is pathetic. Not only does their broken English make communication unbearable, don't ever expect to get a refund back unless you go through the process of filing a complaint through PayPal. I paid for an item to be shipped via UPS to a PO Box in Guam, but was told they could not ship using that method. They asked me for additional shipping money to ship the item via DHL instead. Shortly after I paid them the extra money, they came back and said they couldn't ship via DHL either. Ultimately, they ended up shipping the item a week later via ChinaPost (which was much less expensive than what I paid). So where's my refund for the difference? To this date, I've had to email them everyday to try to get them to give me my money back for the extra shipping. I've been dealing with two fake-American named individuals by the name of "Charles" and "Lee"... both IDIOTS, if not the same person. They will stall and give you the run around for days! I eventually had to file a complaint with PayPal last week, just to ensure I get my money back. They claim they cannot issue my refund until I "close the PayPal case", but don't believe it for a second. They just don't want PayPal to deactivate their account due to numerous complaints. If anyone ever has trouble getting a refund... I urge you to file a complaint with PayPal, as they are the only ones that can work to get your money back from these crooks! I caution anyone, especially store owners using them for drop shipping... STAY AWAY FROM CNDIRECT! They are an awful company and their bad business practices will leave you upset, disappointed and regretting giving your money to them!
Dear customer, at first, i am extremly sorry for this inconvenience and beg your forgiveness of this mistake we made, we already sent out your order to you and promised that we will give you full refund fo the extra shipping fee you paid. But you opened a case even we promised that give you full refund, as my colleague Charles explained many times, only when you close the case so that we can apply refund to you, but you didn't agree. Could you kindly close the case at first and then we will apply full refund to you of the extra shipping fee you paid for? We want you to be one of regular customers, we want to provide the best solution to you, but you didn't agree, it is not the first time you brought from our site, each time we trying best to provide the better soltution.we extremly sorry this mistake we course and could you give us another chance and we will keep improving our service ok?
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
I have a probleme in payment page!
When i click to pay The order! THE page will be returned to payement page!
La page a été Actualize et rafraîchi
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
For me, they worked properly, I have nothing bad to complain, recommend it to everyone.
I ordered a packet from you three weeks ago, when will I get it in my mailbox in Sweden?
Dear,
Sorry to bother you, i am Cici from CNdirect and in charge of the after-sale service. And i have noticed your review. Could you please tell us what's wrong? Could you please kindly contact orders@cndirect.com? provide your order number.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Gain trust and grow your business with customer reviews.
CNDirect is dedicated to enabling all customers to enjoy online shopping. We offer high quality products including clothing, electronic gadgets, toys, sport goods, home products at the lowest price.
Dear,
Sorry to bother you, i am Cici from CNdirect and in charge of the after-sale service. And i have noticed your review about the order which you haven’t received. Could you please tell us what's wrong? Could you please kindly contact orders@cndirect.com? provide your order number.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department