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CookStore has a rating of 2.4 stars from 618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CookStore most frequently mention customer service, credit card, and business days problems. CookStore ranks 2nd among Cookware sites.
I've shopped at Cookstore.ca many times over the past 5 years. Their selection of high quality cookware is among the best I've seen in Canada. While delivery sometimes takes a little while, they keep me posted and always come through -- and I've found it's worth the wait for excellent products, some which can't be found anywhere else. Recently, they went above and beyond: I had ordered a high-end item that unfortunately had a defect that was revealed on use; when I went to the manufacturer, their customer service was surprisingly and disappointingly inadequate. I contacted Cookstore.ca and explained the situation, and without any further questions they made it right. Kudos to Cookstore.ca for being a responsive -- and responsible -- retailer!
This deserves 0 stars, but I'm forced to give it a star. I ordered my espresso machine in Oct 2022. It still has not arrived! Rip off! Do not buy anything from this store. No response from so called customer service after repeated emails to them. Initially they did and then disappeared with my money.
I ordered a Staub baking dish, and it arrived quickly and was packaged well/safely. Would definitely order from there again!
Products used:
cookware
: Great! Received my order today and everything was there and in good condition. Will definitely use your site again.
Order at your peril. You will NEVER receive and please don't believe their website reviews especially as Canadian-based. Slow delivery = NO delivery.
Tip for consumers:
Just don't
Products used:
None arrived...!!
I received the items really fast and tried them out a day later. Great Lodge quality and I am looking forward to many years of good use!
Rating
Item arrived far faster than expected and it was exactly what we ordered. Nice to have an option other than Amazon. We will be back for more.
Worst online shopping experience ever. Impossible to talk to someone. Bad customer service. You can't call them back. Insane.
Products used:
None
Great Service! Blender came in a good amount of time and the whole process of purchasing it went smoothly.
Do not deal with this store. $#*! just read other reviews... i should have. Horrible company filled with lies.
Had a great experience with this company. Love the new All-Clad 12 qt pot. Used it yesterday to make a large pot of borscht. Just perfect.
I am a very happy customer! Web site is Very clear and simple, email confirmation with details order and rapid delivery! No more stress for me!
You did very well. Navigating the website looking for what I wanted to buy was good and delivery was in a few business days. All good.
Liars. They told me CanPar couldn't find my address! Right. They didn't notify me of anything. Still waiting more than a month later. NEVER BUY FROM THIS COMPANY.
Great service. The Cuisinart spice/nut grinder I ordered was delivered very quickly and it's just what I wanted.
User friendly website, fast delivery (when promised), lots of communication on tracing delivery, product was great, good price.
Everything arrived as expected and hoped for. Will happily use CookStore again. Competitive prices and they are Canadian!
Do Not Buy From This Store
I ordered a salt and pepper mill as well as two OXO brand stainless steel toilet brushes. When I did not receive any shipping information after a couple of days, I searched and found the negative reviews, but decided to wait it out. After one month, I got an email saying that the products were out of stock and I could cancel my order if I wanted to (I should have).
After waiting another month (now 2 months in total), I emailed them saying I wanted to cancel my order, but got an email right back telling me that my order had gone to shipping. Sure enough a couple of days later, a package was delivered to my home. However, instead of shipping the two stainless steel toilet brushes I ordered, they supplied two lower cost white plastic brushes. I advised them of the error, but they wanted photographic proof of what I received. I sent photos and they then offered me a $15 discount if I just kept the items I received. The problem was that what I received was worth $30 less and not what I wanted, so I declined the offer. I added that I'd wait for the correct items and return the incorrect items if they provided a prepaid shipping label. They said that the items I had ordered would take another 2-4 weeks to come in and suggested I just get a refund. After receiving the shipping label, I packed up the incorrect items and took the package to the post office.
A week after the package was delivered back to them; I still had not received a credit on my Visa card, so I enquired. They then wanted the tracking number for the shipment which I provided. They then said there was an issue with the expiry date on my credit card so they could not process a refund, so I had to provide the need info. Two days later, I finally got a refund.
The whole process took 3 months!
Had a very positive experience ordering a De Buyer fry skillet. Competitive pricing. Prompt delivery. No fuss.
Website easily navigated, purchase was easy, received items in timely fashion, and in good order - quite happy!
Products used:
Frying pan , spatulas .
Great support, I did receive my order right after asking support for follow-up.
I'm very happy with my articles and would buy there again.
Ordered 2 items, the order was shipped and received in a very good state. Will order many more items from cookstore.ca, thankyou so much.
Pretty good job! I did get some news that I would receive my order in August but it finally got here on July 9th very happy
So far so good on the accessories ordered for my Ooni Pro. Now if I can only get the oven to actually use them it would be 5 stars!
I wanted to try out Cook Store since they had great selection and decent prices online. Buyer beware. I placed an order in June. At other retailers, if your product is not in stock or if there's a shipping delay, they communicate this to you. A few weeks went by and I heard nothing, which was not good. It's 2019! When placing orders online, I expect fast shipping AND at the very least, communication. I received neither.
Finally, after contacting them several times I was offered a different product to replace the original item that "still hadn't come in yet from the manufacturer". Ok great. I was just so happy to have finally gotten a reply/update from them! I expected the product to ship within 5-9 days. So when WEEKS literally went by, I became very frustrated. I agreed to the replacement product. They then shipped me the complete wrong item, in a different colour altogether. Hilarious! So I contacted them. I had to return that wrong item before they'd go any further. It took days to receive the return shipping label from them. It was such a hassle due to their lack of communication. Another few weeks went by...
I followed up weekly with them and now it is September and only now they telling me the item may never be in stock (I finally just got a reply today). I just ended up getting a refund since my product didn't come in, even after 3 months.
Poor communication.
Empty promises. (I was also promised a bonus item for my troubles, but never saw a thing)
I strongly do not recommend this company and would advise Ontario and Canadian consumers to steer clear. It's no wonder Amazon and other big companies are taking over. They understand customer service and communication.
Do not order from them. They take your money first and use to invest and later say out of stock and give you refund many months later scam company
Tip for consumers:
Do not shop here its scam
Products used:
Pot
Cook Store has surpassed my expectations. I have consistently experienced super fast response times from customer service in handling any questions/issues I've had (even on weekends). They give incentive offers on your first order, have a wide inventory selection of kitchen products at great price points and will additionally price match all competitor prices. When an item in my order was discontinued (the item I most wanted) they offered me a number of options to choose from (including a full refund of course). I ended up choosing the next closest product item to my first choice which was offered to me at the same price even though it was costlier. I also appreciate that even though I couldn't add an item to an existing order, I was offered a SHIP FREE on it. In my opinion, all these things add up to a business earnestly devoted to excellent customer service.
I have received one of my two orders and it was shipped out within the time specified. My second order hasn't shipped because Cook Store is waiting on receipt of two items. I don't fault them for this as I think most online stores operate the same. If I had ordered from any other online kitchen store, I likely
Would have had to wait on the same items. As well and of great importance to me, Cook Store has kept me apprised on the status of my order with email updates.
Also in terms of delays, we must remind ourselves we are living in the midst of a pandemic that creates great uncertainty on the timely delivery of goods when many manufacturers have slowed down production due to staff shortages and social distancing measures in place.
Thus far I am pleased with Cook Store. They have gained my trust in their business and until given a reason to think otherwise I will likely be placing more orders with them in the future.
Lili T, 'satisfied customer'
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