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CookStore has a rating of 2.4 stars from 618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CookStore most frequently mention customer service, credit card, and business days problems. CookStore ranks 2nd among Cookware sites.
I've shopped at Cookstore.ca many times over the past 5 years. Their selection of high quality cookware is among the best I've seen in Canada. While delivery sometimes takes a little while, they keep me posted and always come through -- and I've found it's worth the wait for excellent products, some which can't be found anywhere else. Recently, they went above and beyond: I had ordered a high-end item that unfortunately had a defect that was revealed on use; when I went to the manufacturer, their customer service was surprisingly and disappointingly inadequate. I contacted Cookstore.ca and explained the situation, and without any further questions they made it right. Kudos to Cookstore.ca for being a responsive -- and responsible -- retailer!
This deserves 0 stars, but I'm forced to give it a star. I ordered my espresso machine in Oct 2022. It still has not arrived! Rip off! Do not buy anything from this store. No response from so called customer service after repeated emails to them. Initially they did and then disappeared with my money.
They took money right away, after no answer, no phon calls, email does not working! This is a fraud side!
Did great Received our All Clad fry pan in perfect condition. Will do business again with Coockstore and will recommend.
The lantern is so pretty and came very well packaged. Fast shipping and overall a great store the buy from.
7 to 9 business days is not in stock ready to ship. Terrible customer service. Stick with Amazon. This company is a joke.
Awesome choice and prices. Decent delays for shipping. I strongly recommend. I have ordered 4 times, various kitchen wares and 2 great pans.
Products used:
Pots, pans, wine serving equipment
Easy ordering!. My packages arrived on time, well packed and right to my doorstep. Solid trusted product selections and exactly as shown. Thanks!
Got my order quickly and in perfect shape. The price was significantly better than elsewhere. The product was exactly as described. Very impressed!
Prompt order processing and shipping. Product seems to be in order though not had a chance to use our new stand mixer yet. Excited to try it out!
They're website says in stock and it takes 5-7 days I am waiting 16 workdays past no nothing yet don't buy from them please please please
It's good product. I can use for everything. Good service. I have before a processor that is not probably but it is working nicely
Products used:
Food processor
Great experience, easy transaction. Received package in 2 days from time it was shipped. Great service!
Delivery and service are questionable, this is my first and most likely last order through cookstore
Very pleased with the product and prompt delivery. Product arrived in good condition exactly as expected.
I found exactly what I was looking for and the product was delivered quickly, within 3 days of ordering!
The five star rating is because of the level of customer service I received. I was really unhappy with the product I received and they issued a whole refund.
But avoid buying the Weston - Pro 160L 24 Tray 1200 Dehydrator!
See original email below;
Hello,
Re: Weston - Pro 160L 24 Tray 1200 Dehydrator
I own a small beef jerky company from Montreal. This machine was bought as a backup in case our main dryers broke down and we had to keep producing until they could be services. We decided to give it a test yesterday.
Honestly I don't know where to begin. This product is beyond disappointing, I don't even know how it could be called a dehydrator. To be honest, it should be pulled from your shelves as I truly believe it is flawed by design and can cause serious health problems.
I've attached pictures to show what we've had to deal with. Please note, we did not overload the machine, in fact we reduced the batch amount to see how it would perform. The back 3 spaces as well as the front 4 spaces were left empty, as well as middle gap for the diffuser to maximize air flow. Only 20 or the 24 racks were used.
First off, the racks don't fit the machine properly, they should be flush with the rack holders, not extend past them. The rear part of the racks go right up to the back of the machine, blocking a portion of the air circulation.
The pictures show what we had after 10 hours of drying, half the batch was still raw. We had to rotate the racks 4 times, which completely defeats the point of having so many racks if it doesn't dry everything at once. I honestly don't even trust the digital thermometer built into the machine.
We had to throw out all 25 lbs of the meat because of concern that there may be bacteria accumulation due to the raw portions. Last thing we would want is for a customer to get sick!
I understand that this is not your fault, but a manufacturer issue.
I would like to return the dryer, I don't necessarily need a refund, a store credit would be fine as well.
Look forward to hearing back from you.
Cheers,
Alex
Cook Store delivered and kept me informed. Great system. I will use you again. I hope you look after your staff well. It is important to me.
Cookstore is incredible. I've told a lot of people that I know, about it. One of my favorite sites to go to.
Everything went smoothly and the item was received in reasonable time given the pandemic. Thanks for everything!
Damaged product was received, customer service doesn't take ownership for the problem. Ignorant customer service reps
Tip for consumers:
Stay away from this scam store
Products used:
Victorinox knife block set
Was great, ordered a knife and it came within a week. This is the second time I've ordered from Cook Store and will use them again.
Easy to order & arrived on time. I have ordered several times from CookStore and always been pleased with the results.
Shipped defective products and no way to get hold of them for a return or refund! I can't believe this is happening in Canada
The scamming Cook Store is at it again. Just under a different name. Now called chefsupplies.ca Same site different colour. Buyers beware
Very fast shipping and article bought was exactly as shown and at a resonnable price, I recommand this site to everyone.
Love, love, love my new pots and pans! We've never had such beautiful cookware before. Will definitely shop at cookstore again!
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