CookStore

This organization does not respect its agreements. Beware of buying on this website. You might not receive what your ordered and their customer service doesn't care about your satisfaction. I do not recommend this company.

I ordered two sets of vacuum seal bags from this company in January. I have had to call over 5 times to inquire about the status of the order, and have still not received anything. The company has never sent me an update about the pending order and never informed me one of my items was back ordered at the time of purchase or sent me an email after the purchase advising me of the back order. I've had to reach out and do all the leg work myself. Since it's been two months and I haven't received anything or proactive updates about the order I ask that the delivery fee be waived. They have refused and I've asked for a supervisor to follow up several times and been promised a call back, but still haven't heard a word. I strongly suggest finding another company to place your order with.

The website is extremely easy to navigate, Which made the purchasing of the product that much easier.And to my amazement it had arrived on my doorstep within four days. Great job guys thanks so much. I'll be sure to order from you again.

You order items which they say are in stock. Then when it comes time to ship (which also takes forever and a day), there are items which you ordered that are no longer available. The absolutely worst online service i have ever witnessed.

While it did take a few weeks for my order to be fulfilled due to some challenges with one of the items in that order, Cookstore's customer service was excellent throughout the process. In fact, they rose above and beyond in compensating me for an irregularity concerning that item. In the end, I was very pleased with everything.

Shipping was slow but understandable given time of year and pandemic. Otherwise the site has nice products and I appreciated the very responsive support staff who kept me updated of order status and I like to support canadian.

I ordered from them, weeks have gone by and nothing had been shipped. When I contact them I get a mix of either the items are out of stock but coming soon, or they have been discontinued and encouraging me to buy other items. I keep saying no, to just refund me and they don't. I'm now in contact with Fraud department with my credit card to get my money back as they charged me but never sent any merchandise.

Bad bad bad experience!

I ordered 2 items, sent an email to customer service after 3 weeks without an update. Been told my order was delayed. Then I've been contacted by the customer service because one of my items was not available anymore. I've been asked to replace it with another one. The one I wanted (supposedly in stock because it was ONLINE) but OH NO! Finally out of stock as well...

And when I asked about my other item, I had to wait again 2 to 4 weeks (!) until THEY receive it, so maybe it would take again more than a month for me to receive it! So I asked for a full refund.

WOW! I don't know how they're still in business when I read all similar bad reviews! I should have read them first and I really don't recommend buying on this website.

I ordered twice on the cook store's website.
The first time was normal a five star experience.
The last order never arrives. I e-mail 3 times and call 3 times.
Only the 1st time someone replied to me that there will be a 3-6 b-days delay.
It has been 3 months now.

Ordered TWO pans during black friday sale. None of them were listed as out of stock or backordered. I got notified within a week or so that there was a delay with one of the items but they would ship soon. One month later I emailed to complain. They responded by identifying which item was not available (yet) to ship. I asked that they ship the available one in the meantime (at their cost) or refund the whole order. No answer. Another two weeks go by and I get a generic email saying it has been a long time and if I prefer I can get a refund. I respond to say yes, give me a refund (or as I previously stated, send me the one pan that's available). It has been two weeks and no response. Two months after my order was placed and nothing has shipped, and no refund. What a joke.

I ordered some things in mid-November. The website indicated that they would ship in 1-2 weeks. I still have not received anything and they will not answer my calls or emails. Have had to put in a charge back request through my credit card. Do not order from them.

I ordered a frying pan from them and received confirmation of my purchase right away. A week and a half gone by and no update on when I will get my pan. I tried messaging them through email and website and no response. They also blocked me from seeing their website all together after I messaged them. Now I have no way to reach them. Please believe all the negative reviews on cookstore. They are a scam

Do not buy from this company! Service is appalling. I passed an order over a month ago. Received almost no information about delivery dates. Today, after more than 30 days of waiting, I just received an email saying that my order was cancelled and that i would be refunded. I ordered over 2000 dollars and had many items ordered.
How can such a poor service company still be in business? Please do not order anything from this company without delivery dates.

I placed an order Nov 30 2021 expecting to receive it before Christmas. Due to the large number of order this was delayed so fare acceptable. Dec 28 I received the information that it would be delayed for another 3 weeks witch I accept. Jan 24 I am informed that one of the item will not be available and ask me to look at an other Color which I accept. I told them my choice and they told me that I would have to pay an extra 38.00$ To get that one. Note that this is the same item in a different Color…they did not accept to give me the price advertised on my original order. I have been waiting for this Christmas gift for. 2 months and that's all they have to offer. Very disappointed and unhappy with this customer experience.

I have purchased many items and until recently, been very satisfied. Latest two orders were very late, and incomplete. I tried to correspond with them, and after being on hold for half hour, line was disconnected at their end. Today I received a very late shipment that included a pot that they were advertising at a much lower price, so I contacted them online and asked for a price match. The only way, I was told, to get it would be to return my shipment and reorder - they cannot do price match after shipping. Lousy way to treat customers.

Do not do business with this scam operation. I ordered a D3 brushed all clad pan set and it showed up missing the 1.5 qt pan. The lid was in the box, but not the pan. I emailed them every day for a week and still haven't heard back. Buyer beware! Find another site.

I had to wait months for one of my orders that was for thanksgiving (got it by Valentines). The second time I ordered they sent me the wrong colour of product - when I returned it I had to follow up with them applying the credit back. Really bad experiences both times- I will never be purchasing from them again.

The Cookstore is not a place to do business with currently. They have poor customer service and do not answer the phone nor do they respond in 4 hours of submitting a ticket as they say. Because of this poor customer service i must now re order my order to make it correct. This could of all been avoided if they actually practiced what other online cooking stores practice and that is customer service. Shop elsewhere!

Ordered two items and after chasing for 18 days I tried to cancel. Magically, my order was in shipping and not able to cancel anymore. Magic. Sorry to the other customer that probably had their product re-directed to my order to prevent the cancellation. Or, it isn't really going to ship and I'll have to chase that. Back to Amazon. Tried to support a Canadian company, but this is not worth it.

Unfortunately, my mussel pots arrived very late. No mention of back order until the order had been placed. Didn't meet the 2nd Delivery date either. However, your staff were amazing at handling the situation I have them now, love them, and will definitely deal with you again.

I ordered a Emile Henry stewpot Jan 2022. The site did say that there would be a two week delay. It's been 11 months now and I'm still waiting. They never proactively provide me with updates; I have to chase them each time. I've complained so much that they have thrown in an All Clad whisk. I managed to buy the product from another provider but am hanging out for this one as I want to give it as a gift. Not sure what year I'll receive it. They've got the money, I've got nothing.

You were wonderful when my original ordered product was not available due to COVID related logistics issues & you graciously offered a better but similar product at no additional charge & both these items have arrived safely well ahead of their date with Christmas! Thank you very much! Well done! Thanks for your excellent service and responsiveness.

Won't refund a delayed order. Keep pretending items are 2–4 weeks away and nothing ever ships. Happy to take my money though. Highway burglars! Stay away from the scammers. Chargeback coming you way clowns!