CookStore

Good range of products and when called where able to address my questions. Not sure of the negative reviews as I had the opposite experience. Ordered the product I needed, delivered promptly, happy with the end result.

Store View: CookStore.ca
Message: I ordered a pizza oven as a gift for my son. The oven met and exceeded both his and my expectations. My initial order was easily processed. Upon request for information on the oven's delivery status, a customer representative promptly addressed my query to my complete satisfaction. The delivery was handled very efficiently. Thank you for a great experience!
Dennis

Ordered a coffeemaker $299.00 reg and $50.00 off. After 5 weeks and never even out for delivery, I cancelled. Money which they took on ordering was refunded. Other than that I would have given a one star. Then found exact same coffeemaker on Amazon for $199.00. Bonus.

I ordered a product on August 30 2022. It has been over 4 months and a new year has passed. The product never arrived.
I have emailed customer service for a refund 5+ times. I have called them every day. No one answers your emails or picks up the phone. I do not believe this is a working phone line.
They refuse to offer a refund for a product they never sent. All the reviews on their site are fake. Look at all the downvotes on their reviews! This store is a scam.

Do not buy from this site, they charge your credit card even if the items are not in stock, keep telling you items are on the way, back ordered, out to shipping etc. They get your money and then not very interested in getting the items out. Customer serice is poor, cannot call to discuss orders will only deal with emails. Tried cancelling order several times and they just ignore you. Do yourself a favour and buy elsewhere even if more expensive as it will save you a lot of time and aggravation.

I have ordered many times from this company! I find them to be very service oriented. The orders are processed quickly and received in a timely manner. I love this company and will continue to shop there at all cost.

Message: Everything I have purchased from your store has been of the highest quality. I especially like that now, I have a source from which to buy North American products along with those from Europe! Thank you for everything! Larry

This company has quickly become my go to source for cookware. Their pricing is always competitive; the website is informative and easy to navigate. The ordering process is seamless and their communication is very good. And the added bonus is that I feel good supporting Canadian business!

Great prices and genuine products unlike amazon. My go to place. The only thing to remember is that they are not Amazon, so shipping is not instantaneous. But getting actual genuine products at good prices is definitely worth waiting for.

I ordered an item two weeks ago. Not only has it not shipped, but according to *******@cookstore.ca, the item I purchased is not even stock and they are waiting on their supplier to ship the item to them. There is no way I would have committed to a $200 online purchase for an un-stocked item, to be delivered who knows when. Disingenuous to allow customers to complete the Checkout process when an item is not currently available. Disappointed with the whole process.

Long shipping delays and unresponsive customer support. I don't mind waiting for the shipping but they do feed you lies when you ask for a tracking number, an update or refund (when you finally get tired of waiting). Wish I had read the reviews here before ordering. Finally gave up and had to dispute the purchase with my credit card company to get my refund.

Ordered a product in April, which was indicated on the website as being in stock. Later received an email that the order can't be fulfilled due to Covid & supplier issues. Which is strange, as I had this same problem in Aug 2019 without the virus. Went on to cancel the order & have now waited almost a month, with lots of back & forth on getting my money back. Won't be ordering from them again, as they take your money before they have even fulfilled/ shipped the order.

Placed an order after speaking directly to someone on the end of the phone. Since placing the order nothing received and no way of contacting in real time. Emails are not answered, phone is not answered /// Do not waste your time here

Agree with everyone else, Do not order from this company. I have been waiting for 10 DAYS!

They keep promising an update by end of day and NOTHING... I have kept chat transcripts and every day is a lie...

Just avoid this company...

We bought the small stainless steel French press and wanted to return it and buy a larger on.
After sending several emails to *******@cookstore.ca and several phone calls and waiting on line for an hour only to be disconnected, I finally gave up on this store and decided to write this review.
Don't buy from them!

This was the second time I purchased something from Cookstore.ca, and it likely won't be the last. I found exactly what I was looking for, and the price was right (compared to that well-known A-Z store anyway!). The item arrived quickly and was exactly as advertised!

Message: You all did a great job! While many online vendors seem to drag their heels fulfilling orders, I can ALWAYS expect my purchases with you to be handled timely, and shipping is soooo fast.
Thank you!
PS, Just loving all the Hestan pans. A dream...

Very pleased with the process of on-line ordering and delivery. There was a delay with delivery (as the product was not in stock) but I received early notice of this. Perfect. Will order again from Cookstore.

Spoke with customer representative who was friendly and knowledgeable, very helpful in helping me make the right purchase decision. Received follow-up on delivery status. Very pleased with my purchase and will continue to deal with Cookstore.ca!.

Ordered on November 27th. Charged my card the same day. Emailed over the last week, 3 messages, with zero replies back. All my emails have been professional and calm. Its been 3 weeks and no tracking or updates to my order. What kind of company does not reply to a customer after a week and 3 requests for updates? Stay away. Possible Fraud.

I used to buy a lot of equipment from them from 2020 to 2022 in spring. They always delivered and replaced broken items, if needed. My last order was Nov 22 and the stuff never arrived. In Jan 2023 I tried contacting them and found out, they went out of business. The credit card charge was easy to get back. I wonder what happened, they used to be my #1 store for hight quality kitchen items. Good prices also.

You will tell me Amazon is the best, I would say that if you compare price and collection and quality, Cooksotre.ca is much better than Amazon. There support is Excellent. The only thing you need to consider its not as fast as Amazon for products that require special order 2-4 weeks. Other than that this is truly the best online store in Canada cost to cost.

The Cook store was very helpful in my order for a new Bread Machine. They kept me informed on the back order. They sent out an email to me expressing that the article was shipped by Canada Post. I gave it 5 stars because they kept me updated.