CookStore

Ordered an in-stock item almost a month ago. Did not receive any item and their customer service is terrible. The phone number on the website is no longer in service and they will not respond to my emails

Order arrived a bit late but made it just in time for the holiday gift. Unfortunately the package was not handled properly in shipping and was not packaging was not well done. The surprise for the gift receiver was the fact the ceramic was broken. I emailed next day with pictures and details but they keep making excuses the pictures cannot be seen. Last email was 2 weeks ago and no response. Not sure what is going. Am I being scammed?

I placed an order for Fondue equipment in September and told it would be 2-3 weeks. I can not speak to anyone except for Sales - and they know nothing about accounts. My business is currently on hold until I get this equipment. I would not order from this company.

I received my Emile Henry Chicken Roaster and I love it! It arrived well packaged as the Cook Store always takes care of shipping fragile items. My new beautiful all in-one roaster does my vegetables and roasted chicken perfectly every time. The crew at the Cook Store are fantastic. I love their 5-star service! Keep up the great work! Henry

Ordering was straightforward, they had the item I wanted in stock and liked that they disclosed it was in stock and would be shipped out ASAP. Other sites were going to take my order and probably delay the shipping. I also got an update of the shipment and eta.

I ordered an item and was promised a follow up email with a shipping date and tracking number. I waited a week and no email. I contacted customer service and did not receive a satisfactory answer. I requested a refund to my credit card and they did not reply. Something very, very wrong with the Cookstore! Making matters worse is you cannot contact them by telephone.

Once the order was placed, I quickly received an email confirmation of purchase. Then an email saying it was shipped and an estimated date of arrival. It arrived at my doorstep the day it was estimated. The packaging was very thorough, and protective of my fragile clay bread baker. It arrived perfectly! AND it was on sale! Here's to many beautiful loaves of bread! Thank you!

We first ordered back in March knowing our item was b/o. Due to the Covid and delays, we were later offered another system for the same price. They were in touch constantly and we never once felt like we were in the dark not knowing when we would receive the system. We purchased the Cuisinart Brew and Grind 10 cup coffeemaker and within a week it was delivered once the exchange re back order was made. I highly recommend not only the coffeemaker as it is an awesome purchase but also the company. So happy to be able to buy Canadian we well!

If you want don't want to get ripped off, never see your order or get your money back i suggest you never order anything from this store.

I can't even get a straight answer with customer service they keep sending me the same message back like it'd automated.

I spent over a 1000. 00 and never got my order and I've been spending months trying to get a refund and they won't refund me or even look into the situation.

I have never been so frustrated in my life. I have been trying since May and they either don't respond to my email or keep sending me the same one over and over that they are "looking" into it

: omg thank you for this amazing pizza oven... the pizza is amazing... I think it's the best pizza I've ever had! I am very pleased with my pizza oven and have suggested to others that it is well worth the money and now they will be looking to purchase one.

Terrible. Awful service and they don't stock items they say are in stock. Take your money elsewhere. Notice all of their fake reviews all posted on January 28th. Here's an idea you geniuses, try spreading out your fake reviews so at least they are slightly believable. Unreal. STAY AWAY

After reading all the bad reviews I had low hopes of receiving my items quickly so after a couple days I wrote to the help desk to see what's the hold up and they told me they were waiting for only one of my item before they could send my shipment.
They asked me if I want to have the item removed from my order and have the shipment sent right away and I accepted.
I received the package about 2 days later.
Overall I'm pleased with the customer service and how they dealt with the situation. I think they should contact the customer if they have any delays though or update their site so the items doesn't show ''In stock & Ready to Ship'' so it removes any confusion.

I purchased my Victorinox knives from the CookStore because they have the best price for the products I was looking for. My items always arrive on time and in new condition. I am completely satisfied with all my purchases from the CookStore. Plus, their customer service is always exceptional.
Thank you CookStore :)

Do not shop here. They do not answer the phone, they do not respond to email (well, they respond, but do not actually answering the question asked), they do not ship but claim they will... disaster. Ordered 3 items over a month ago, all of which appeared to be available, none of which have shipped, and when I ask them to either ship or refund they will do neither. BOO!

I don t have the product for long but it was a really great experience so far. Fast delivery, and the robot is very well made. Also very proud to buy such a good product from Canada, and the price is so competitive.

I ordered a KitchenAid professional blender as a house warming gift from their website saying in stock and ready to ship then no news from them like a month and when I contacted them they said the item is being delayed to the next month! If so you should have let me know or correct the information on your website not to trick your customers into buying in the Frist place! Which is still saying in stock on the website site! That's so cheap and lame. I am very disappointed and won't never buy from them and I will encourage my people to do so.

My Kitchen Grips and Rosle Colander came today, I love them. They arrived on time, and well packaged. Both items are very nice quality. I have been very happy with my purchases from the Cook Store. I purchased my Kitchen Grips in a small. I have small hands and they fit perfect. I cook a lot and they add more control over hot items. I can fit my hand into my Instant Pot to remove hot items. The Cookstore had them on for a great price over Mothers Day. Watch for a sale they are awesome.

Fake reviews on here galore, and strangely almost equal amounts of 1 and 5 stars - the only difference is that all of the 5 start reviews are posted on the same day (by the same slimey person operating the cookstore site lol). If you're dumb enough to buy from these scammers, you deserve to be separated from your money.

Now I am being given the run around about my refund. Waited close to a month to get the package and now have to wait 21 days to have charge credited.

Always the same person answering. Already filed a complaint with PayPal. Next the BBB. There is something very wrong here.

Fraud! I ordered a gift nov 27, it's Jan 11th and I have not received anything without ability to call, with their messaging service full? You've got to be kidding me!

It's crap. No way to contact them either so I'm going to contact my bank and do a fraud claim!

Order process was clear and there was good communication about everything from start to finish. There was a supplier delay for one of the items I ordered and that was communicated quickly, with options etc. All very well done, and the items were all great.

We ordered a warmer screen in 23 of July, paid full amount, and they told us we will receive it in 3 to 5 business days, we received it in September 10, they lied and we got loss because of delay.
Don't work with them and don't waste your times and money...

I bought the kitchen knives as a gift and am happy they arrived in time for the birthday. Yes, they took awhile to arrive, but I understand with COVID. The knife box looks in perfect condition. Can't ask for more than that. So, with the price of the gift itself and free delivery I would say, "great". Thank you!
Follow-up: My nephew opened his gift - everything was in order. Perfect condition. For me, terrific value... I saw the same knife set elsewhere for over $65 more than what I paid. No picture... but I really bought the Cuisinart and my nephew really is slicing and dicing!