CookStore

My order took more than a month to get, it arrived broken. I wrote them numerous emails and they answered with nonsense. I will never deal with them again and suggest you do the same. I believe the order I got was a return from another customer as the packaging was not factory.

Inefficient company from initial order (2 months to arrive), to customer service support (slow and sometimes lack of response) to shipping/distribution (poor packing of brakable items), to replacement product due to broken parts (twice), to finally giving up and asking for a refund (good luck, they want to keep your money!)

Bought an Omcan, single zone, 192 Bottle Wine Fridge - For Fine Wines. Received my $2500 Wine Fridge and set up in my basement. Tested temperature without any bottles in (just in case) and the digital reader on fridge was off by anywhere from 4 degrees on the bottom to 7 degrees on the top. Tried contacting them and they said they could not take to unit back. I contacted Omcan who agreed to send a technician to the house to test and found the same results in temperature variation but said I would have to go back to Cookstore for refund!. Contacted Cookstore and they have given me the runaround and would charge me 35% restocking fee if I returned it. The unit is faulty and does not operate as advertised nor as a single zone wine fridge should work. Filing a court claim this week. Read all the reviews on this company - buyer definitely beware!

Day after order was placed I was advised that one item was no longer available by a customer service representative who facilitated my replacement item, very polite and professional. Order arrived within days. I am pleased with my purchase.

Doing business with CookStore makes one forget about Amazon real quick.
Not only was CookStore's price for the Wolf countertop oven more than 200 dollars less
Expensive than Amazon's, delivery beat Amazon Prime's usually late arrivals.
The package was at my door in less than 48 hours, in original manufacturer's packaging
And arrived in pristine condition. From the get go CookStore's service and expediency
Is first rate. As far as the Wolf countertop convection oven is concerned it is worth every
Cent of the price. First class materials and construction (at 50 pounds), solid as a tank,
Incredibly fast and even cooking at all settings, simple operation and beautiful to look at.
This product is the standard of excellence. CookStore and Wolf get Five Stars.
Neither one can be beaten in today's market place.
A sincere Thank You from one happy customer.

I ordered a device for $ 3100 on May 1st, it is the date that they do not solve anything for me, I think my money has been stolen!

I do not recommend this company at all, it affected an entire family! Ucking experience!

We are thoroughly pleased with the ordering of our All Clad Gourmet Plus slow cooker. The process was easy and the tracking made simple. We actually received the item a day ahead of time and it only took five days. It was my original intent to purchase the All Clad Gourmet slow cooker for S289.95 at Williams Sonoma in Calgary. I then saw your website with the Gourmet Plus model and realized the marvelous extra features for $324. Williams Sonoma had that same item for $425. What a bargain purchasing from the Cook Store! We purchased this Item because a friend of ours has had the All Clad Gourmet slow cooker for nearly 4-years and is very pleased with it. Our last Crock Pot slow cooker died last week so we borrowed theirs to cook an out of this world corned beef. We seem to purchase the box store slow cookers about every two years. Here is hoping that the All Clad will give us many years of service.

Do not order from this company. They charge your credit card but don't ship anything, they don't answer your emails, when you call, they put you on hold then hang up on you so you have to call again only to be put on hold and then be hung up on again. Nobody ever answers the phone. I will have to report the issue to my bank for a refund.

Ordered a SMEG kettle - website said it was in stock. After a few weeks I emailed them to ask them the status of my order. They said it would be 2-3 weeks before they could ship it. I asked them to cancel the order and I haven't heard from them since. They won't answer my many emails, you can only get an automated message that tells you to email them when you try and call them. They have my 250 dollars and I have nothing. I am basically being ghosted. Merry Xmas. Don't trust this unethical company.

Not happy I placed my order & given an order # and on its way 7 days later received an email stating your refund has been placed back to your cc. Phoned the rep & was told the warehouse that they fill their orders were out of stock. They should have known that before they told me the order was on its way.

I ordered 2 frying pans on October 9th. I immediately wrote to customer service to ask for the $10 discount I forgot to apply to my order and they gave it to me. I wrote again a few weeks later because I had not received any notification of delivery. They told me that it would be done within two weeks. 1 month later, I still haven't heard from them so I wrote again but this time no answer. I have been trying to reach them for a month without success. I haven't figured out how to request a refund either.

I bought the Onni Koda 16 and I believe it has to be the best portable Pizza oven on the planet. Heats up very quickly using the propane but gets results similar to traditional wood-fired ovens. Cook Store also sells all of the accessories like covers and the - soon to be released- natural gas conversion kit.

Never get my order, contacted them through email numerous times, everytime they responded in 2 weeks time and now has been more than 8 months...the last email I asked for refund and never ever get a reply on that..., called theiir phone number, no one time it ever get through...

Fantastic! Great price and a gift! Also, I was able to change the gift for something else! (same point price!) delivery on time!

Customer service on point. Always giving quickly reply.

I have been using them for a while now. I think I used like 5 times, and all times all good. I buy All-Clad products with them and it is always good. And no, I'm not a robot!

Ordering was easy and service is profesional and prompt. They carry lines that I have had difficulty finding in canada. I have ordered quite a bit over the past few months and continue to do so. Your site is the first one I go to now. Susan G

Rating: 5

I've shopped at the Cook Store a few times over the years and I'm always able to find exactly what I'm looking for at a great price.
My order took 9 business days to arrive (the site suggests 5-10 days) which in this day of 2 day shipping seemed a little slow but I wasn't in a hurry to get the items.
I'm always happy to support a Canadian company and will be back again.

This store is a scam. I bought a coffee maker for over 800.00 over a month ago. Didnt say when they took my money that it was on back order. Then I got an email saying it would be 2-9 days and then for boxing day I see they still have it listed on their site as in stock! I have been emailing for three days for a refund and no one is answering. DO NOT BUY!

I placed an order on September 13th 2022 and I am still waiting for it to arrive. They took the money out from my account already and they are now not even returning my requests for a refund. They are very shady - do not buy from them!

The prices at The Cookstore are very competitive (I always check). Communications are good if there is going to be any delay in the order. And I particularly like your website: it is really attractive and easy to navigate. Best of all it's fast and doesn't cease up even if I've looked at upteen items. I never resent finding one of your emails in my inbox!

I placed a substantial online order on April 1 2020. I received a shipping notice that the goods would be deluded on April 16. When this did not happen I tried to track the shipment, but there was no tracking available. I reached out to Cook Store several times to no avail and they don't answer their phone. Ifinallt managed to email the shipper. They confirmed my goods had been damaged in transit. I asked Cook Store for a refund. They never committed and said they would get back to me. Two mo this later and I have no goods and no refund. I finally handed this over to Visa. I have yet to receive any money back, but hoping Visa will come through for me. I would advise that you never deal with these awful people.

I bought actually trying to buy Fissler Cookware set and Pressure Cooker from this site and paid $860.00 Saw their rating was 3.33 but still didn't care and said to myself Canadian company went for it. November 26,2020 items were in stock minutes after I bought was out of stock few weeks later they said items will be delivered around Xmas or beginning of January. In January they changed dates and I called no answer emailed them got an answer if I wanted refund or substitute with another items. I emailed again for refund got an answer it's backordered, shipping now bla bla bla. I called credit card company to dispute and got my money back in 2 weeks. Items I wanted is in stock now. Maybe they take people's money and use it in Stock Market who knows.

Service second to none. I followed up on my order and before I knew it, it was on my front porch. Customer support is outstanding and they're not afraid to talk with you, one on one. That's almost unheard of these days. Thanks, CookStore.

Great deal, much better sale than Walmart or amazon offering. Love my new mixer by bodum. Compared online through a few sites and found cookstore.ca had much better sales than the usual big online stores.