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CookStore has a rating of 2.4 stars from 618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CookStore most frequently mention customer service, credit card, and business days problems. CookStore ranks 2nd among Cookware sites.
I've shopped at Cookstore.ca many times over the past 5 years. Their selection of high quality cookware is among the best I've seen in Canada. While delivery sometimes takes a little while, they keep me posted and always come through -- and I've found it's worth the wait for excellent products, some which can't be found anywhere else. Recently, they went above and beyond: I had ordered a high-end item that unfortunately had a defect that was revealed on use; when I went to the manufacturer, their customer service was surprisingly and disappointingly inadequate. I contacted Cookstore.ca and explained the situation, and without any further questions they made it right. Kudos to Cookstore.ca for being a responsive -- and responsible -- retailer!
This deserves 0 stars, but I'm forced to give it a star. I ordered my espresso machine in Oct 2022. It still has not arrived! Rip off! Do not buy anything from this store. No response from so called customer service after repeated emails to them. Initially they did and then disappeared with my money.
I made an order 6 weeks ago. I've emailed customer service at least 6 x's. NOT ONE RESPONSE. The phone number to call constantly says MAILBOX FULL I will be contacting my bank to open a claim to get my money back. Stay away from this morally bankrupt fraudulent business!
It is amazing that such a company can still, be in business ( or so it seems) and have a semi legit web appearance.
I purchased a pressure cooker there in early nov and it was listed as "in stock". By mid Dec i tried to reach SOMEONE to know what was happening. Zero answer to my email and the phone line goes nowhere after literally hours of wait! DO NOT GET TRAPPED. Go shop somewhere else… and DONT DO WHAT I DID! Check the reviews BEFORE GIVING THEM YOUR $$
Recently purchased a bread cloche. A bit nervous as it's ceramic but it arrived really fast and in perfect condition. Their prices are excellent as well! Would highly recommend Cookstore.
Like many others here, my shopping experience with Cooks Store has been mostly negative. The length of time between order and delivery is excessively late, nine times out of ten. I usually choose not to leave a negative review, but this time was just just too much. After waiting for almost nine weeks, I contacted the store again and requested a refund. Another week went by without the refund, and my inquiry about it went unanswered, so, in the next email, I characterize the service as 'horrible' and demanded my refund, which elicited a confirmation email the next day, but neither acknowledged the gross inconvenience caused nor offered a token apology (even though I have spent several thousand dollars at this store). When a store has inconvenienced customers, wasting their time unreasonably and causing repeated disappointments, acknowledging the inconvenience and offering a token apology (however empty) makes a huge difference in lessening the negative impact of the shopping experience. I seriously doubt I will ever patronize this store again.
Tip for consumers:
Buyer beware!
Products used:
Demeyere Braiser
Excellent communication and follow through. Received product in tip top condition and exactly as advertised. Highly recommend your company.
Lynn Mason
Ordered kitchen aid mixer on May 02 - it is now August 07- no delivery just vague excuses - I have cancelled the order through my credit card company (first time ever I have had to do this)
Awful experience - do not use - this screams a company on the edge of going under - run away - do not buy you will throw your money away - go to the Bay or any high st place but not here
My order arrived sooner than expected and the price was better than other online retailer.
I definitely will tell my friends where to go for kitchen products.
Stefan E.
Products used:
Bamix Stick Blender -6 Piece Deluxe M150 Silver-Coated Set
I placed an order on March 31,2020 for a KitchenAid mixer. It's already April 21,2020, and I haven't received a tracking number or any update on my order. The support team always comes back with the same cookie-cutter answer saying they can't help. I asked for a refund and they keep ignoring me, they basically stole my money. DO NOT BUY ANYTHING FROM THESE GUYS, this store is a scam. I'd give 0 stars if I could.
I really wish I knew about all the bad reviews this store had before placing an order for a very expensive pan. There is no one to talk with as their answering machine doesn't take calls and they don't respond to emails. I ordered online for Black Friday and I am still waiting for the product. DO NOT ORDER FROM THEM!
Tip for consumers:
Please don't buy anything. This is a scam
Products used:
None
Good news -yes they did refund my credit card after a month+ after much time and effort on my part. One can only assume they follow such practices to cover their own money flow issues.
I ordered an item-over $600 value, decided to return item unopened directly back with shipper (as directed by cookstore). Item ordered beginning of Jan 2020, item received back to cookstore on Jan 13. I have called and emailed regarding refund and have not received anything. Everytime i am in contact with them there is a different story. I don't know if i will ever get my $600+ back. DO NOT order from cookstore- they do not act in good faith
Over two months of placing my order,
When I call (the very unprofessional customer service), they don't have any information on when the order will arrive at their store,
I was stupid to place another order, which also (Backorderd) and no ETS time as well,
Don't advise anyone to deal with this company
They does not meet their deadline.We can't talk to anyone. They say write and we will respond in 24 hours.no response. We have been waiting for our coffee maker for more than 4 weeks.
Given that I hate making the behemoth online supplier even richer at the expense of local companies, thought I'd try a Canadian company. I bought a brand of knives that I could not find in a local store - Victorinox - Blue 8" Fibrox Pro Straight Blade Chef Knife - (supporting local retail is always my first choice). Placed the order and It was confirmed, shipped and I had it a few days after I ordered it. Easy peasy!
They take your money upfront
Don't have your good in stock
Keep telling lies about it should ship shortly
Then you ask for a refund and you need to check again if refund has been done
Worst ever
It happen to me twice
I bought the Global boning knife for my daughter who is about to compete in the Skills Ontario Culinary Arts competition and the knife is perfect, very sharp and size options where great. This has been my second purchase and I will continue to use this store for all of my daughters culinary needs Thank you
Tip for consumers:
Use the search engine on their website to find specific items, they have a great selection
Products used:
Global Boning Knife
THIS "BUSINESS" IS NOT FULFILLING ORDERS. THEY ARE JUST TAKING MONEY FROM PEOPLE AND NOT DELIVERING ANYTHING. THEIR CUSTOMER SERVICE IS NON-EXISTENT AND THEIR PHONE NUMBER JUST LEADS TO AN AUTOMATED MESSAGE THAT IMMEDIATELY SAYS THEY'RE EXPERIENCING A HIGH VOLUME OF CALLS AND TO TRY AGAIN LATER. THIS FEELS BORDERLINE CRIMINAL. CONSIDER YOURSELF WARNED.
Tip for consumers:
AVOID IT LIKE THE PLAGUE
I placed my order and srarted worrying when I saw some negative reviews on internet. But my experience of this purchase turned out great. Parcel arrived two days later and package was good.
I placed an order on Nov. 12th & realised it was incorrect. I then had an on-line chat with Sara. She helped me exchange my item & told me a partial refund would be put thru. Nov. 29th shows no activity so I followed up. I am now told that it is backordered 2-4 weeks. I asked them why the delay from the 12th to the 29th just so I can exchange this and get a partial refund when it was verbally confirmed on-line. Hanna, Sara and Now Hanna again. They are not responding to their emails, & when you go-on line for chat, they just kick you off and state NO LONGER accepting current orders, you must go thru EMAIL. These guys will only HELP you if you give them $, otherwise they drop you like yesterdays garbage. I am still waiting for a full refund & a response. Who knows how long THAT will take? So much for their VM stating "They're #1 in Customer Service" (insert choice words) sooooo NOT TRUE.
We found that they have a variety of kitchen items which impressed us. Our local off-web stores don't provide i. E. finding 2 knives to match our collection for the 4 Star brand from Henckel (Zwilling -Henckel) was just not available - 4" paring along with 5.5" vegetable prep knives. I also asked for a matching handguard for our Mandoline veggie slicer that was misplaced. This part was also impossible to find locally or in WA state. CookStore was able to find that Handguard for us. A tip of the hat to them
Website said Braun coffee maker was made in Germany. I suspected not and when it arrived, sure enough it is made in China. Otherwise a convenient place to shop for kitchen stuff.
This is scam. After you place order, then you will not get your product. I already started credit card dispute process. Does anyone know how to report this website to fraud department.
Tip for consumers:
This is fraud , don’t buy from this website
Products used:
Never received
CookStore.ca Had cheapest price for what I was looking for, fast shipping and top-notch service. Would definitely look to them for further purchases in the future!
I've never had such a bad shopping experience before. They charge quickly, but they don't deliver the goods. I've been waiting for more than three months...
I ordered an ice cream maker from cookstore.ca in the last week of August and spent the next 3 months chasing delivery. They don't answer the phone when you call but there is a recorded message asking you to send an email which I did and, to their credit, they responded very promptly every time saying they'd send it as soon as it was in stock. I noticed they continued to advertise the particular ice cream maker I ordered even though they didn't have it to deliver.
They even sent me a request to give them feedback which I did - never heard from them.
I finally received the ice cream maker just before Christmas and guess what? It was faulty! So I emailed them about it and they responded saying I needed to take it up with the manufacturer. Great!
I original bought the ice cream maker from cookstore.ca coz they had the best price. Now I notice it's $40 less at Amazon... and I know if Amazon ever sent me a useless faulty product they would just replace it straight away.
I also ordered an electric knife sharpener from cookstore.ca in September. It never came. Despite numerous queries. I cancelled the order last week and cookstore.ca processed a refund.
My whole experience with cookstore.ca has a been a terrible waste of my time.
Tip for consumers:
Don't. Try Amazon or anywhere else.
Products used:
Ice cream making but it was faulty. Electric knife sharpener but it never came.
Ordered several high end items about a month ago. Heard nothing from them for about a week and had to contact them to ask if the items had shipped. They were not. Eventually, they did ship it. Finally received it today and was immensely disappointed in the way the items were packaged and shipped. It was as if they have no respect for the products they sell. The boxes of products were taped together with packing tape, then everything was shrink wrapped and sent. By the time they were delivered to me, the shrink wrap had busted open ( almost falling off from the boxes), exposing everything. One of the boxes had been crushed. To separate the boxes from each other, I had to rip off the packing tape, damaging both boxes in the process. If these were meant as presents for someone else, I would have been extremely embarrassed about the condition of the packages. Thankfully, the frypan does not appear to be damaged - but I have not had the chance to test the Coffee Grinder yet. Because there was no cushioning whatsoever to protect the electronics of the Coffee Grinder, I am a little concerned. If it is damaged, I certainly don't look forward to returning it for exchange and having to go through this entire ordeal again. A little consideration for their customers by notifying them of shipping, packing all products properly and respectfully would have been nice. Never again! I had given Cook Store a try, thinking that I would support a Canadian business - but it appears they really don't care.
Tip for consumers:
Don’t.
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