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CookStore has a rating of 2.4 stars from 618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CookStore most frequently mention customer service, credit card, and business days problems. CookStore ranks 2nd among Cookware sites.
I've shopped at Cookstore.ca many times over the past 5 years. Their selection of high quality cookware is among the best I've seen in Canada. While delivery sometimes takes a little while, they keep me posted and always come through -- and I've found it's worth the wait for excellent products, some which can't be found anywhere else. Recently, they went above and beyond: I had ordered a high-end item that unfortunately had a defect that was revealed on use; when I went to the manufacturer, their customer service was surprisingly and disappointingly inadequate. I contacted Cookstore.ca and explained the situation, and without any further questions they made it right. Kudos to Cookstore.ca for being a responsive -- and responsible -- retailer!
This deserves 0 stars, but I'm forced to give it a star. I ordered my espresso machine in Oct 2022. It still has not arrived! Rip off! Do not buy anything from this store. No response from so called customer service after repeated emails to them. Initially they did and then disappeared with my money.
Very satisfied with the products. Delivery was a little long but that was because of delays in the delivery service. Overaal a good experience. We'll be buying more from the Cook store in the future.
See a couple months ago for my original ONE STAR review of this SCAM company, but now everyone take note of how magically on Dec 14, all these 5 star reviews appear! Everything else before Dec 14 was one star. Things that make you go HMMMMMMMM... SCAM SCAM SCAM all day. They rip people off and then give themselves a bunch of fake 5 star reviews to boost their ratings. The fact that they put them all on the same day is actually pretty funny and telling of the brain capacity behind this SCAM operation. ZERO STARS would be a more accurate rating for Cookstore.ca. SCAM SCAM SCAM LIES LIES LIES FAKE FAKE FAKE
They are fast to take your money - not so fast to fulfill the order
Looks like they take the order and try to source it afterwards
Attractive prices lure unsuspicious buyers
Strange and dishonest business model - BEWARE
It took quite a while to come, but I am assuming it's because of the Covid 19.
The knife is okay, I expected it to hold an edge better than it does.
Ken Fehr
Complete scam. Shipping estimates are down right lies, working with customer service certainly didnt resolve the issue. Stay away from these people and their horrible business practices.
I ordered a Swisstool here and it never came. Paid for and just an email to contact. No wonder they are out of business!
Dependable and fast service - much appreciated in these trying times! Items were well packaged and exactly as described. Will definitely order again!
Products used:
Kitchen torch, creme brulee dishes, garlic press, petit four liners.
The customer service is great, they always respond fast to any inquires. The products are as described, very happy with my purchase.
Same as everyone else, told they would ship my order (with delays "due to covid") and it's been over a month now and still nothing, but my card was charged anyways. Horrible business, STAY AWAY!
I bought a Staub rice cooker in mid May and would like to give a negative rating for my first experience at Cook Store. My credit card was charged on May 21 for delivery between 3-6 days, but the parcel was not even shipped out until Jun 11, and I finally received it on Jun 29. There was absolutely no explanation on where my order was, other than COVID 19 being used as the single excuse in their responses to my follow-up inquiries. I've purchased multiple items from OTHER online stores, including similar Staub products, and I've received all my orders within a couple of days except for this one. This made me wonder why Cook Store seemed to be the ONLY business that was impacted by the pandemic?! In their last response to my request to cancel the order and issue a refund, I was told I have to ship the product back at my own cost and no refund will be issued until seven days after they confirm receipt of the return. I would like to warn other potential customers to think twice before you place order, and that your credit card should only be charged upon shipment (which was 3 weeks after my card was charged in this case). It is definitely the worst online shopping experience I've ever had at anywhere. I will never ever buy anything from Cook Store again.
Cookstore had the product I wanted at a good price and shipped it promptly. No problems. No complaints!
My order arrived promptly and at a great price. Cook Store will definitely be one of my first choices to shop at in the future.
Tip for consumers:
Check pricing on other sites and you will know that this is a good deal.
Products used:
Knives, Sheath.
Very smooth, no issues and great product. They had the best price, it's a local business and it was a seamless transaction with fast shipping.
Tip for consumers:
Easy to purchase
Products used:
Knife
I was informed about every steps, delays and got answers to my questions quickly. On top of that: we love the products we bought!
Order something 2 weeks ago and haven't heard anything since. When you try to call the number is disconnected. Pretty sure this is a scam.
This store is a scam company that has little existence in Canada. Bought something from them and they don't deliver.
I AM reporting them to the CRA.
Good communication, good price, product arrived as expected and surpassed expectations
Not certain why sitejabber wants me to say more but it does
Order was taken and delivered. Price was better than other sites. Would definitely use them again. This needs to be 100 characters.
: Received my cuisinart waffle iron last week. Made waffles on the weekend. Love it. Makes awesome waffles. Easy clean up too.
Swiss Army knives are the best. The Cook Store sent them promptly at a good price. We'll be back! Bob and Anna
Charged $35 return fee to ship a $100 item. Terrible. Why would I buy from you again... oh right... I won't.
The timing of our Jura S8 was just as advertised. Picked it up today and already enjoying coffee from it.
Very quick shipping, courteous on the phone and helpful. Offer customer discounts regularly. Have ordered 5 times and will continue.
No order sent. Money taken. PayPal dispute, omitted taxes charged on refund. Totally not honest! Do not buy from here.
Tip for consumers:
Don’t
Products used:
None sent
Excellent! Delivered much faster then I expected and boxes were not damaged. Happy with their service and would order again.
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