CookStore

Weeks after my order, it still has not been shipped. The site says 3-6 days. No one to contact. Super disappointed.

Nice place to Order restaurant stuff. Great products and customer service as well. I will definitely do shopping again.
Thank you

36 lb, 3/4" end-cut maple Boos cutting board. Delivered as promised and in perfect condition. Thanks!

Items as described. Excellent products at fantastic prices. Will not hesitate ordering from them again.

Great selection. Competitive pricing. Excellent communication during process. Will buy again. Canadian site.

CookStore is great! Items were just as described and arrived in excellent shape! I will order from them again.

Highly recommended! Excellent customer service! Website is well organized and easy to use! They carry a variety of products!

Easy ordering, fast delivery, excellent product. I have had a nothing but positive experience dealing with The Cook Store.

Received my items extremely fast and package more than adequate. Customer Service Fabulous. Ordering again soon.

My wife could not have been happier with her order. We will be back for more cooking items in the very near future!

Shipment came in as expected within a reasonable amount of time. Enjoying the burgundy wine glasses during these very strange times!

Avoid like the plague: theft, fraudulent, scam, will take your money and hold without refund. Worst experience ever.

Zero stars. Do not purchase from this company. They are no longer answering my emails. Buyer beware!

All the items I ordered were marked as being ready to ship in "... 5 to 10 days*". Not sure what the * means, can't find the corresponding comments anywhere on the page. My credit card was immediately charged so I assumed the order was being processed and shipped. But 10 days after ordering, I received an email telling me one of my items has been delayed and my order will be shipped ASAP. I tried calling a week after that email, when my credit card bill arrived, but they are not answering the phone (citing the Covid "crisis"). The only way to contact them is via their website (email). They replied to my 2nd order status inquiry with the same song and dance (but now 2 items are delayed!) complete with more promises of shipment sometime in the future. I requested that the charge be removed from my credit card until the order ships, they refused. The email said: "... unfortunately we do process payments immediately after purchase! This is to help reduce fraud charges...". Say what now?!
There is a banner at the top of the website assuring visitors that they are fully functional and shipping during Covid. Based on my experience I tend to disagree. All the emails I've received so far from them point to Covid as being a factor in the delay. If that's the case tell me BEFORE I order so I can decide if I'm prepared to wait. Maybe items marked as in stock and ready to ship are actually sent out in a timely manner, but the 5-10 day ones certainly aren't! I am attempting now to cancel this order failing which I will work with the Fraud Dept. at my credit card company to have the charge reversed after 30 days from order date.

I did not receive my order. Now wil try to receive refund. It is reality not a good place for shoping

Website is misleading. Says in store and ready to ship but the product I ordered was not despite me making a call to ensure that this was the case. Only get back to you if you harangue them although they claim they'll be in touch. Admitted that they were waiting to receive product and kept telling me it would be a couple of days and it wasn't. Then shipped the wrong product and I had to take it to Canada Post to return after bugging them for a couple of days for the return postage sheet. Then someone told me that my product had arrived and would be shipped as soon as processed and then someone said it would be early the following week which it wasn't. Still hadn't even been received by the company by today (more than two weeks later) and they admitted they couldn't guarantee Christmas delivery. I had only ordered from them because I needed it quickly and they claimed it was in stock and would ship soon (usually ships in a couple of days if in stock). I hope I can trust them to refund this order. Usually refunds are automatic but they need to go through some long process of contacting shipping apparently as I guess their system is not updated or accessible? I feel sorry for staff because they have no idea when things will be received and customers have been misled into thinking the product is in stock. Don't be fooled by low prices. Will keep you posted on whether or not I get my refund as they claim they have to confirm that the order they sent me in error has been received by them. Canada Post says it has. I really question the positive reviews many of which are posted in clusters on the same day or two days. If I don't receive the refund, I will have to contact Visa and possibly the better business bureau about misleading advertising. Julie

Description of the items was grossly misrepresented. Said it was a ten tray proofer lucky if you could even get 3 trays into the. Proofer.

Almost 8 months since I paid for my order and they dont reply to emails. They advertise all as if in stock but this is not true, DO NOT FALL FOR THIS AND DONT BUY ANYTHYNG IN THIS WEB!

Good Price, Quick response, Product available in multi unit package, good delivery under current conditions

Received my order on time and exactly what I expected. I have been ordering from them quite a bit lately and I have never been dissapointed!

Good products, the rosle mandoline is excellent. I've gotten some excellent kitchen equipment from here.

Slight delay due to Covid problems, but not more than reasonable. Great service and very happy with my pots.

Received my Kitchenaid ice cream maker attachment quickly and have already used it 4x! Impressed with rapid delivery.