I bought a few items on their website thinking it will come in time for my trip. Cupshe advertises 6-8 business days on the website. The time passed and I didn't get the mail. After I reached out, they said there would be a delay because of some shipping problems they are experiencing. They didn't even have the courteasy to let me know, until after I reached out. Who knows when my stuff will arrive. Poor customer service... despite their items on the website looking so cute, I would not recommend this place.
I'd been looking at their Instagram ads and website for ages but couldn't believe that a $20-$30 bathing suit could be decent quality. I saw a suit I couldn't resist and decided to take the plunge. I just received my suit with CupShe and I'm really pleasantly surprised! Not only does the suit fit well, but the quality is actually very nice. I would compare it to buying a suit at Target. Happy Customer who will buy again!
Dear Customer,
Thanks so much for your love for Cupshe bikinis!
I always bought super expensive swimsuits from Nordstrom, Everything but Water, etc. but now I don't know if I will even need to because I found Cupshe. I was just on vacation and brought 3 suits from the site and every time I wore one I got multiple compliments. They seem like great quality and fit normal. I typically wear an L and I bought all L one piece swim suits and they fit perfect.
Hi Karli,
Thanks so much for your awesome review on the site.
Your reviews go a long way in helping more awesome people discover the brand and save money on quality swimwear.
When you get some time, share where you are headed (vacation, awesome pool party, etc). Tag us on social media. We’d love to see how the look turned out.
Hope to see you again at Cupshe
Cupshe
I bought 5 bikinis with different tops and some of the tops did not fit, they were smaller than my regular size, it probably depend on the style. Material and colors were very good. I call customer service which gave me the option of replace them for free and keep the smaller ones. If I choose to return them I had to pay for the mail fees. So, I kept the smaller ones, and received the new ones without any cost. I was impressed. Will buy again for sure!
Very happy with the quality of the 2 bathing suits I bought. Unfortunately one was a little too small but they made the whole return process easy and stress free. Fast delivery and fast responses too.
Dear Adriana, your recognition for our swimsuits and customer service are greatly appreciated. To meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Gladly to know that works. And we promise that every request from our customers will be responded within 24 hours. Meanwhile, shipping carriers does perform out of our expectation sometimes, in a good or bad way.So lucky for you. We’re also working hard to ensure every customer get packages within promised time limitation. Wish for your constant support.
Please read an honest review. I ordered on April 1st with 5-7 business day shipping. It's now April 19th and I have not received anything. The shipping says label created but still awaiting the item from April 1st. They claimed it was lost in transit and another package shipped out and and wait another 5-7 business days. If you want a full refund on products you never received, forget it. They will offer you a 100% off coupon to a future order though or only 50% refund on products you never received. What a joke. I would never recommend this company. What terrible customer service.
Hi Megan, sincerely sorry for logistics delay. We’re informed by the shipping carrier the original order you made is lost during transit. To make compensation for that, we’ve reshipped your order immediately. Checked the resent package is in transit now, the shipping update also is attached via the email. Meanwhile, we have processed 50% refund to you. If you are not satisfied with the suits when the resent package arrives, we'd love to refund you the rest 50%, as well as the shipping fee you paid for return. Please kindly check the email for details. We’ll keep working hard to make improvement and wish for your kind understanding.
I purchased two beautiful swim suits but the one colour was not flattering on my skin tone, and when I inquire about exchanging it the agent told me to keep it and gave me a credit for a future purchase. I will be buying again and I've told my friends about it too.
Thanks for being so great!
Hi, Marissa! Thank you for your review and feedback! The data helps us review and make our products better. Hope you can find more flattering suits next time. We will work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
I had to send 5 emails to customer service until I got a reply. I specifically stated that I wanted to return my order because of quality issues, and they offered me an in-store credit! I never want to order from this company again so told them I wanted a full refund. Still waiting to hear back... This place is a scam, DO NOT ORDER. They make you tell them specifically why you want to return, with individual pictures of everything. I have never had another company do this.
Order #: *******
After I posted this review I was contacted by a customer service rep, a different lady than who I had been in contact with, from Cupshe and offered store credit for the amount of the bikini I purchased. They have lots of cute bikinis to choose from.
Hi Lisa,
Thank you. We are very sorry for the previous hassle. Cupshe will continue to improve our service and products in 2018.
Wish you have a nice new year.
Cupshe has terrible customer service. I ordered 2 bikinis both the same size from them. One of the bikinis was way smaller than the other and when I contacted them to return or exchange it I was told since I got it on sale, which was $3 off of full price, I could not return or exchange it. I tried to explain to them that I ordered my size and would never have ordered it knowing it was a size too small. According to the description and sizing chart I ordered a bikini that would fit me. I was told since I got it on sale $3 off of full price I cant return or exchange it. Sorry I hope you understand is that I was told. I do understand not buying from this company ever again. Save your $ and dont buy from this company. Their sizing chart and descriptions are not accurate.
I ordered 2 suits from this site, and 1 did now work out for me. So I wanted to return. I am getting no response from this company, after sending 3 emails with all my information for the return, and still no response. I was going to order another suit to replace the one I am not happy with, but now I will not be giving this company any of my business. I would like my money back CupShe!
So sorry for the delayed response.
Could you please tell me your order number?
We will fix your problems.
Overview
Cupshe has a rating of 3.9 stars from 1,129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality. Cupshe ranks 44th among Women's Clothing sites.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aliya, please accept our sincere apology for bringing you an unpleasant shopping experience. Due to an international holiday, most logistics were delayed for several days, as we've clarified on website. Sincerely sorry for the inconvenience. Meanwhile, we are sorry to know your are unsatisfied with our customer service and will keep working hard to make improvements. Our agent has sent the detailed shipping information and compensations to you by email. We will also keep update the order status with you. Hope we can do our best to check this issue and resolve it to your satisfaction. Thanks for your business and understanding.