I ordered my product a month and a half ago and have yet to recieve it. I sent many e-mails asking about my order status with no reply. You may look up your order status online. My status has been on printing label for two 1/2 weeks. Must be an empressive label. Expected time is one to two business days. Its frustrating I wouldn't recommend buying anything form the goto websites.
The item I won was fine, however in the 10 years I have been with dealdash, in general, the items up for auction have become over valued, over priced, pretty much useless. Make up, gift cards to places, only city people have access to, clothing in petite sizes, cars? Boats? And buying bids to bid on bids?. Seldom do I find an item worth bidding on. Most of the time the "valued" price is inflated substantially, I can buy it much cheaper through the company or store. The excitement of the bidding ran out. I am just finding the whole experience less satisfying than it was even three years ago.
For the second time in a week, my bought bids are not reflected on a timely basis. It is now 5 hours later after I bought 900 bids through Paypal, their "preferred" vendor, and still a no show on my bid count. I have subsequently lost 104 bids on an auction item that I wanted to continue bidding on, but could not. It has ended. The initial email response from support was to apologize as they have been so inundated by increased auctions and business, but it does not help my bottom line!
I accidentally purchased $70 worth of bids. I thought my charge card was going to be "on record" if I wanted to purchase. I have never done this before, so I don't know how it is supposed to work. I asked for a refund and it was promptly returned with a very polite email giving me $X amount of bids to try the system to see how it works! I haven't had time yet, but I am looking forward to bidding. I think I might like it and save $. I will most likely join then. Thank you for your generosity.
For me personally deal dash has been a fun way to pass the time even though I don't win as often as when I first created my account. Also, any time I ran into any kind of issue the customer service was always very pleasant to deal with. However, if I could change one thing about Deal Dash, it would be the availability and frequency of when and how many free bids one could obtain - and all issues pertaining that area. Other than that, it is a nice site, as long as you are okay with losing majority of the time, but hey, that just makes each win that much sweeter!
Hi Cynthia,
Thanks so much for taking the time to leave a review!
We're delighted to hear that you're enjoying DealDash and that you've always had a top-notch experience with our Support Team — we aim to please!
The daily challenges we run from time to time, as well as our Daily Returning Bidder and Time as Highest Bidder Rewards are equally available to all customers. We hope that you enjoy participating in these challenges to have a chance to earn rewards.
Please don't hesitate to get in touch if you have any additional questions or concerns, we're always happy to help!
Our Customer Support Team is available 24/7 to help out via phone, chat or email.
Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
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Have the best day!
I am writing this to anyone who enjoys penny auctions there are a lot of scam auctions out there DealDash is not one of them. They have so many auctions going that I was able to scoop items up for only a penny my first day. Also after an auction reaches 5.00 no new bidders can bid so no one can jump in at the last minute and steal an item you have been bidding on for an hour or more.
A. T.
Cancelled my account without warning and never refunded money for purchased bids. Spent over $60 opening the accounts by buying bids. No additional support was offered. When I attempted to call to resolve the issue the representative used profane language and hung up on me.
Hi Aron,
Thanks for getting in touch. Please note that your two accounts were closed since there was a direct violation of our terms of use. You participated in the same auction with your two related accounts, which is strictly prohibited. Quoting our terms of use:
"Any kind of collusion or team play is strictly forbidden on DealDash. By definition, this includes, but is not limited to, two or more members working together as a team, or creating the impression that there are more people involved and competing to win an auction than there actually are, or placing bids until Buy it Now offers are earned and then switching over to another account to continue to earn further Buy it Now offers on the same deal.
DealDash does not allow two members that know each other to participate in the same auction. Two members participating in the auction are by definition engaging in team play, and automatically lose their right to purchase the Deal or receive any of their spent bids back.
We reserve the right to disqualify, in our absolute discretion, any users we suspect to be working in a team by voiding all their wins and freezing their accounts. No funds or bids will be returned or transferred into other accounts. If a user is found to have violated the Terms of use, any free bids provided to them and used, including those provided in the past must immediately be paid for by user at their current selling price."
You can access the full terms of use here: https://www.dealdash.com/terms-of-use
I´m afraid there are no refundable bids in your account, since all purchased bids have already been used in the auctions.
As far as the phone call where "profane language" was used, we record every single one of our calls, and haven't been able to locate the phone call you mention.
Our Customer Support team treats all of our users respectfully and kindly, this is our number one core value. However, if you could provide me more details about the phone call (phone number you called from, name of the representative, or any other relevant information), I'll be happy to double check.
I hope this explanation is helpful, and if you have any questions or concerns we'll be happy to assist.
Best,
Adrian
DealDash Community Manager
I love Deal Dash! When they make mistakes they inform their customers and apologize. I was very impressed with that. The only thing I wish Deal Dash would do is offer more quality products (other than electronics) for auction, ie, bread pan, canned air, and desk fan to name a few. But, I am sure they make some people happy.
Everybody loves auctions. It's fun to bid on items you want and try to figure your best plan to win them. Deal Dash offers you a wide choice of item types, prices and plenty of tips and training blogs to get started. Whatever your interests and whatever schedule suits you'll find a match.
Further, if you have a question or a problem, their customer service will amaze you! They respond as if they were waiting just for your contact and the sincerity and openness of their response displays a level of effort that is all too rare, nowadays.
I've been using Deal Dash for about 7 months now & just love the site!. A couple days ago I won a totally tricked out electric scooter worth well over $500 for about $160. I was so excited when I won it, that I put my wrong address down! Not a problem for DD, with a little help from Customer Service, Bam, they had it corrected before it shipped out. I am one happy bidder:-).
DealDash is really an entity of its own. I think they are behind all the products on the site but they do seem to be well designed and thought out.
Who's to say what is a brand and what is not? Prices to buy bids go up and down so try and buy at 12 cents (at time of writing, that's the best deal). It is a game and like all games, it has rules. Do your homework and don't just jump in and start bidding. Make sure you keep count of your bids. Price goes up by a penny but that bid costs you money and it adds up fast.
All that said, while there was stressful moments, I certainly had a lot of fun and Dealdash customer service was great and made the experience better. GL!
Overview
DealDash has a rating of 4.5 stars from 4,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
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- Maple Grove, MN, United States
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Business History
After one such letdown experience, spending $50 on a pay-to-participate auction site with nothing to show for it, our founder decided to create a fair and honest alternative to bidding fee auctions, where losing bidders don’t have to lose the money they spent bidding. That is how Deal Dash was born in 2009. Today, over 1,000 brand named products are discovered and won by customers every day!
Bid in our online auctions to catch a deal and if you don't win the auction, you can buy it now and keep on bidding!
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Hi Darcia, thank you for taking the time to leave a review for us. DealDash wants to bring a wide range of exciting and new items to auction, and to do so we work with major retailers like Walmart and Amazon, as well as multiple brands and distributors from Aava to Wilson & Miller. It is the Manufacturer’s Standard Retail Price (MSRP) that is the base for our Buy It Now price. Of course, we are hoping you can take part in the auctions and win many of these items at a great discount. If there are any items you would like to see on DealDash, please let us know and we will be more than happy to pass it onto our auctions team!