Jesse was attentive to my problem and didn't leave me hanging for a long time. Would recomend this site for anyone needing a great support staff.
I have joined at least 7 different penny auction sites in the last year. They all have their faults but the real sign of a good company is how they handle their customers and the service they provide. I joined DealDash several weeks ago at the urging of some friends. I watched the site and auctions for several days to learn the patterns of some of the bidders and the behavior of the site. I would recommend to all new penny auction participants to take the time to watch auctions carefully before you jump in. I have been successful with most of the sites using this strategy. You also need to set a bid limit and when it's reached back out to play another day. Shortly after joining DealDash I experienced a problem with purchased bids not showing up or disappearing during auctions. I emailed their customer service folks and together we were able to find and fix the problem. Another thing to keep in mind is that DealDash gives you the opportunity to buy the auction item if you don't win. If you exercise this option you get your spent bids back. I try to only bid on items I would purchase anyway. If I lose the auction I can still get what I wanted as well as bids to play another day. Most of the other sites do not offfer this option or will give you a 50% credit on certain items. They also have win limits on most of the large items which gives everyone a fair chance to win something nice. As with all other auctions you will find bidders that game the system. Deal Dash has assured me they are aware of this and working hard to get these individuals off their site. Since my issues in week one it has been a good experience and fun bidding on their site. Of all the sites I have tried Deal Dash has been the most responsive and honest, willing to admit when an issue is on their end and not trying to blame the problem on you or your computer and internet provider. This should be enjoyable and you should have fun. Good luck to all and I highly recommend DealDash.
Sometimes you win but not always. Gotta have a little luck. Lots of fun to watch and bid on nice things.
Hi Pamela! Thanks for sharing your feedback! We're glad you're having a fun time on our platform. We're always here 24/7 whenever you need assistance. Happy bidding!
Have great time when I play. Have won many nice things that I use daily would let friends know how much fun it is to win and the great deal I got.
Thank you for taking the time to leave a review Kevin and spreading your love of DealDash to your friends! I'm happy to hear of your great deals and wishing you many more!
The customer service staff specifically James and Zahara go above and beyond they are absolutely fantastic
I was very pleased with my experience with Deal Dash and woule highly recommend this site to others.
I'm still waiting for 13 out of 14 items to be delivered (number 14 has an expected delivery date to me of December 6). Some of the items were supposed to be received by me no later than November 19,2012. The rest by November 24,2012. Today is November 26,2012 and I have received nothing. My items are a combination of auctions won and "buy it now" items. They are all giftcards. I was planning on using them to do my black friday and cyber monday christmas shopping. I was not able to do any christmas shopping as planned. I have made several attempts to contact deal dash through the customer service email link provided on their website. I never heard back about any of my inquiries. I find it very strange and shady that there is no customer service telephone number available on their website. I also "liked" their facebook page, and had posted a comment asking why the dealdash website keeps crashing, and instead of replying to my question they deleted my comment and blocked any capability of me posting comments, liking comments and emailing them on their facebook page. I've notice quite often that people have posted comments on their facebook page i. E. the site crashed, I never received my items I paid for, etc. And whaddya know, within five minutes the person's comment is deleted! In one word: UNACCEPTABLE. This better not be a scam! I still want all of my items. Thank GOD I used paypal for all of my purchases and unfortunately had to submit each item that I paid for and have not received through their Resolution center. I sure hope that lights a fire under the customer service butts at deal dash, and I hope they overnight me everything I have paid for asap!
Had a question on one of my first wins, received answer on chat on line within 1 minute very impresed. Thank You. I'll keep bidding
I bid on A lot of the purses. I get comments that ladies like the recycle army and mail bag look. I have had great customer service.
I have tried the other penny auctions and find this one to be the best deal for your money. Your site is well done and always FUN.
For the first time I got a defective product from a purchase on Deal a Dash! Customer Support was wonderful in helping me get the issue resolved.
I just downloaded this app I look at the auction and every item counts down to the last second then increases the bid yeah that's totally obvious
I love Deal Dash. Although they have problems from time to time everyone on the deal dash staff works very hard to fix the problems in a timely manner. I have bid on many auction sites but deal dash is by far my favorite. They allow their customers to voice their opinions and concerns then they work very hard to remedy any issues. They have real limits which if you look at Beezid their power bidders are never really locked out of any auctions because they allow them to buy keys to unlock their limits. On Deal Dash as with any auction site the people with the most money win the most. They also end up paying alot more from time to time to be able to win items down the line with fewer bids. This is seen on all auction sites and is not exclusive to Deal Dash. I have won alot in the short time I have been on Deal Dash and the reason I chose to bid here after quitting the last place I bid was because I tried other sites in between Beezid included and the thing I loved most was the free shipping. So many places have over inflated shipping prices especially when they order from Amazon and we all know that Amazon ships for free if you have an account with them. When I have received items and had to ship them back, Deal Dash has come through with the new item. They were behind on shipping for a bit then it rained packages like Christmas at my house for over a week while they got caught up. I give them a 5 even though they have problem because they really do care about their customers and really try to do all they can to make it a place where all have a chance. I know alot of new people won't agree with me on that but the key to any auction is to do your homework. Know who you are bidding against and know how much you are willing to lose to get what you want. Also remember whatever you are bidding on today will be back another time so if bidding gets crazy today wait for next time.
They dont tell you but they charge you $72 monthly. No way to get items cheap as they claim. I disputed both payments and got them back
I'm happy to hear you received your refunds in a prompt manner! Kindly note, DealDash operates on a pay to bid model and we do not have any recurring subscription fees: https://www.dealdash.com/help/how-it-works
I've been on Deal Dash on and off for 10 years, and always go back for more. Super fun and you can get amazing deals.
Hi Mary, thank you so much for being a part of our DealDash community for all these years. We truly appreciate it and I'm happy to hear of your great deals, happy bidding!
I have been having great winning experience on deal dash, and completed all my Christmas shopping while having fun and saving money
Fun but not fair. I spend more on buying bids then what I do win is worth. Better experience on other sites
This is by far the best online auction site I have used. I no longer use any others -- DealDash all the way!
Answer: Thats a hard question to answer, because it depends on the article, and its value. I will say I have won some great Articles, and lost many, maby more. The more valuable the article the harder to win. Personally, I gave up on Deal Dash due to the BID STOMPING and Jumpers and the gready nature of some bidders, who stockpile bids. Also, even though Deal Dash supposedly has means to catch Buddy Bidding, I myself have caught at least 4 people doing buddy bidding, reported it, and nothing was ever done about it. Finally I no longer play on Deal Dash, for the reasons I mentioned, but thats my choice. Its up to you, on what you want to do. Hope this helps.
Answer: Hi Beatriz, I want to start this conversation by inviting you to read our Audit Conducted by Ernst & Young: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdf Fair & Honest is a symbolic capture of DealDash's core values, and these certainly start and end with our commitment to being humanistic. I would love to show this to you, how can we help? Please let me know. Adrian Community Manager
Answer: Hi William. If you do not win an auction you will not automatically get the bids back to your account. You have the option to use the Buy it Now button. By using the Buy it Now option you will get the item for retail price and all bids back to your account that you used in the auction. Users who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids. If you do not want to use Buy it Now you will unfortunately lose the bids. We recommend our users to bid on items they really want, so that if they lose the auction, they can still get the item and their bids back. Let me know if you have more questions!
Answer: Hi Julie, I hope you are having a wonderful day I'd be happy to explain how the Buy-It-Now option works. Each bid you place takes away one of your bids from your balance and increases the price of the auction by 1 penny, then resetting the clock to 10 seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. If no new bids are placed and you are the final bidder in the auction, you win the auction at the final sales price. If you do not win the auction, you will see the Buy It Now button. By using the Buy it now option, you will get the item for retail price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids. Please let us know if you have any other questions and be sure to read more about us here: http://www.dealdash.com/how-does-it-work Thanks so much for your great question, please feel free to reach back out and let us know if there's anything else you need. We are always happy to help! Phone: 855-455-3325 Email: support@dealdash.com Live chat available using the contact support button on the webpage
Answer: Hi Emogene! Great to hear you had a good experience and won a few items. Orders are usually delivered in 7-10 business days. I hope you enjoy your items. If you need anything else, please don't hesitate to contact me!
Answer: Hi Kathy - All items are brand new. We work with top suppliers such as Walmart and Sears, who ship the items directly to your door! If you are unhappy with any item you receive, simply contact our support team and they will help you out. If you need anything else, please don't hesitate to contact me!
Answer: Hi Elizaabeth, Thank you for getting in touch. We offer all of our customers a full money back guarantee for the first bid pack purchase. Our payments team can get in touch with you and issue a refund. Please send me a number we can call. My email is adrian@dealdash.com
Answer: Hi Patricia, Thank you for getting in touch. I am sure this has been a misunderstanding. DealDash is audited by Ernst & Young, confirming that all bids are placed by real customers and all items are delivered. DealDash members and their acquaintances are strictly banned from taking part in the auctions. My guess is that another user may have chosen a user name similar to DealDash. If so, we'll need to change it to avoid confusion. Please send me an email with your user name, so I can find the auctions and spot the user. My email is adrian@dealdash.com I look forward to hearing from you. Best, Adrian Community Manager
Answer: Hi Jan, For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work DealDash has a 100% money back guarantee on your first bid pack purchase and a winning guarantee. If you decide to give DealDash a try and don't win an auction with your first bid pack we'll return the bids back to your account free for a second chance. If you're still not satisfied with your DealDash shopping experience we'll be happy to refund your first bid pack purchase no questions asked. You can even keep any bids in your account or items you have won. Giving DealDash a try is risk free!
Answer: Hi Jasmine. All items on the site are brand new, factory sealed and come with standard manufacturer’s warranties. Vanessa, I am very sorry to hear you have felt that way. Could you please let me know your user name and I'll pull up your account? I'll be happy to assist with any concerns!
DealDash has a rating of 4.5 stars from 4,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealDash most frequently mention customer service, gift cards and penny auction. DealDash ranks 1st among Auction sites.
Hi Rhonda,
Thanks so much for the star love!
We're delighted to hear that you're enjoying DealDash, thank you for your support. Here's to many more years!
Our Customer Support Team is available 24/7 to help out via phone, chat or email.
Phone: 855-455-3325
Email: support@dealdash.com
Live chat available using the contact support button on the webpage
Facebook Messenger
Happy bidding!