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DealsMachine

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Overview

DealsMachine has a rating of 3.3 stars from 368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealsMachine most frequently mention customer service, good quality, and mobile phone. DealsMachine ranks 304th among Wholesale Clothing sites.

  • Service
    128
  • Value
    119
  • Shipping
    123
  • Returns
    76
  • Quality
    114
26
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How would you rate DealsMachine?
Top Positive Review

“Very good products at low costs and very prompt and reliable customer support!”

Lukas S.
4/28/15

They have a great variety of products, really cheap prices and are very reliable with shipping! But the best is they offer DM-Points - which is a reward system! You get DM Points with every order, when you'll write a review to their products or you can even win them. They have special offers as well - up to 70%.

Top Critical Review

“No customer service. All automated bullshit messages. Part of a fraud network of companies.”

Ryan O.
12/18/15

I ordered a phone over a month ago that said in stock on their website and after sending a multitude of "tickets" i got all automated replies saying it would restock in 3-7 days or i could choose a different item. I even sent a few different items to replace it and still no reply. If they dont do something about this issue soon ill be taking legal action against them. Thankfully i ordered with paypal so i will be able to recover my money. Notice their reviews are either 5 or 1 star for the most part... read them and decide which group are real humans and which are computer generated score boosting reviews. But i would never recommend shopping here to anyone. I've also attached a screenshot of a RBL search on their domain name, results showing that they are a BLACKLISTED server so communication with this site is defiantly ill advised.

Reviews (368)

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Reviews that mention popular keywords

customer service (56)
Thumbnail of user kaseyb6
Georgia
1 review
1 helpful vote
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May 22nd, 2016

I've bought from deals machine a couple of time and it was a good and honest transaction, it may take a while to receive your product since it ships from another country, but they do offer tracking and insurance so you will definitely get your item. Plus the DM points is a definite bonus. In less than 3 months ive spent about $70 bucks with DealsMachine and am planning to spend more because they have the Best Prices and just about every item you could look for, for sure,, Deal Machine is the Best! (Kasey)

Tip for consumers:
Great site

Service
Value
Shipping
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Quality
Thumbnail of user troyn8
Canada
1 review
0 helpful votes
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March 22nd, 2015

So many items to choose from. I purchased a 10" tablet last year. I love the tablet, it works wonderful. It came through mail service very quickly. I had a few questions before i ordered and was promptly given the replies i was looking for. Will buy again from them.

Thumbnail of user arshada2
Australia
1 review
7 helpful votes
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October 31st, 2015

The put the items on website which they don't have in stock and when you order it will show processing for ages. When contact them they will tell you choose another item. Thus they will try to sell you something else. I cancelled my order to get a refund. Never ever buy from them you will not get it or get it late. They have very poor customer service. Online chat never works and no phone number to contact them. STAY AWAY FROM THEM.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear arshad,

Thank you so much for informing us about your shopping experience.
Would you mind tell the return order number and we will check this issue for you?
You are a valued customer, and we are committed to providing you with the best service possible.

Best regards,
Customer Service

Thumbnail of user andrewc97
Canada
2 reviews
8 helpful votes
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July 7th, 2015

I brought a smart phone from Dealsmachine and found defects on the phone. I tried to contact with the company for over 10 days and filed complaints, but no one give me any response. Is it a company should do?

I recommend stay away from this company.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear andrew,

Let me start by apologizing personally for your experience. The delay reply due to system updating and we are trying to fix this issue.

We have replied you for this issue and have contacted our colleague to check this issue, and please work with us for the best solution.

We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.

Best Regards
Dealsmachine Customer Service

Thumbnail of user furkans6
Turkey
1 review
1 helpful vote
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February 12th, 2016

I made two orders from dealsmachine.com and they shipped in 3-5 days and my orders arrived as described. Original products, original package. They also giving points and making very good deals. Thank you dealsmachine :)

Thumbnail of user audreyl6
Canada
1 review
1 helpful vote
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May 4th, 2015

I love this site, I have ordered 4 times with no issues, great delivery and the product comes well shipped and in good condition, best of all I get a free give and DM points that I use to reduce the cost of my next order. Because i was so happy with this site I told my cooworkers about it and they have ordered and spread the word to family and friends. Also if you have a question they are quick to reply and very friendly.

Thumbnail of user leop316
Portugal
1 review
0 helpful votes
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November 1st, 2014

DealsMachine is one of the best online store that I ever purchased merchandise from, better yet, the best Chinese online store.
My business relationship with them has a few year now, never had a problem with them, for your info. I have purchased dozens of products from them; watches, smartphones, tablets, etc, etc, and I will continue buying their nicely priced products, excellent customer service, trustworthy people, and of course, free products that we get from them in every purchased...
Thank you ''DealsMachine''... "

Thumbnail of user carolenerr
Virginia
8 reviews
37 helpful votes
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November 16th, 2014

Dealsmachine is great! Projector works really well for watching movies focuses pretty well and has a bright screen, doesnt have the best sound quality but i used my speaker and it works great with that!

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Value
Shipping
Quality
Thumbnail of user joshuaj24
Illinois
1 review
6 helpful votes
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October 27th, 2015

I ordered an NO. 1 S6i and I still haven't received it yet It took about a week to ship instead of 24 hrs. I've been tracking through DHL and its just taking way to long for me to have payed for the fastest shipping possible. I still don; t have the phone and at this point I should feel a little worried.

Tip for consumers:
Even though it may cost more buy from somewhere more reliable

Service
Shipping
Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Joshua,

First, I want to offer my sincerest apologies to you for the issue.
Can you please provide the order number and we will send the shipping status to your e-mail?
Any questions please feel free to contact us in this link:
http://www.dealsmachine.com/gp/contact-us-20/

Best regards,
Customer Service

Thumbnail of user graem32
Canada
1 review
0 helpful votes
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May 7th, 2015

I am very pleased with my purchases from Dealsmachine. They have great prices, reasonable shipping costs and the items I am looking for. My last order had a small error and the company was very responsive to my emails. Shipping time to Canada is a bit slow(4-5 weeks) but I will certainly order again.
I highly recommend Dealsmachine

Thumbnail of user aanchalj
GB
1 review
2 helpful votes
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October 7th, 2015

I ordered a phone from them and paid extra for Expedited shipping. I haven't received the phone yet. The status has been showing as processing. Can someone please let me know if I'm getting the phone or give me a refund!

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Aanchal,

Thank you so much for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.

The parcel has been delayed due to supplier's issue and we have contacted you for this, please keep communication at there.
If you have any further concern, please feel free to contact us at http://support.dealsmachine.com/?lang=en

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Dealsmachine Customer Service

Thumbnail of user mymaho
Ireland
2 reviews
9 helpful votes
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October 6th, 2015

If you buy from these, you should hope that you have zero issues. They will take days to reply, Live chat is fake. They lie about "Backorders" and they will tell you that they are "interpolating (intercepting) your order in case you want to cancel". Another delay tactic.
Also no tracking number on paid fast shipping.
Basically, these are buying from factory on the basis of your order. So they have to wait to receive your order, then order it from factory, receive it and package with their packaging before the ship out. Which also means that they are untested.
There are plenty of other Chinese sites to go to. Stay clear of these, or you'll regret it when you have any issues.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Mymah,

Thank you for take your time to write this review, we apologize for the issue that you have raised.

We will provide customer for tracking number if customer paid for it, and we apologize for the delay reply due to weekend.
The item will take the quality checking before shipping, therefore, sometimes it will be delayed.
And we have noticed that the order number you have provided to us is not right, would you mind to confirm it?
If you have any further concern, please contact us at http://support.dealsmachine.com/?lang=en

Best Regards
Dealsmachine Customer Service

Thumbnail of user luist10
Mexico
1 review
0 helpful votes
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April 12th, 2016

The purchase you make on this site was very satisfactory, the customer support is quick and attentive, prices are very competitive, and the products are of high quality. I'm happy to have bought Dealsmachine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dimak7
Israel
1 review
0 helpful votes
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June 30th, 2016
Verified purchase

Dealsmachine is one of my favourite sellers, through the years (4 or 5 i think) i buy mostly electronic devices (2 mobile phones, mp3 car player etc)
It is usually slightly cheaper than the competitors, the support is very good and friendly, when i had some problems with my purchases they always responded and refunded ASAP
Overall it is very pleasant experience. Thanks

Thumbnail of user jesusc29
California
1 review
3 helpful votes
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March 2nd, 2016

The whole process was slow. I ended up canceling my order because i was being asked for information even after i sent it twice. Ebay and light in the box are never this complicated. And delivery is quick.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Jesus,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
The first time you place an order on Dealsmachine.com, we might need to obtain some faxed or emailed details from you to confirm that the payment for your order is authorized. You can find more details here: http://www.dealsmachine.com/m-article-id-49-pid-.html
Your order has been cancelled and refund.If you have any further concern, please feel free to contact us at http://support.dealsmachine.com/?lang=en
Thank you for your understanding.
Kind regards,
Dealsmachine Customer Service

Thumbnail of user stefanm23
Slovakia
2 reviews
1 helpful vote
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May 30th, 2016
Verified purchase

I've ordered some items from this site in some orders: yoyo, bluetooth smart speaker, lava inspired watch, magic cubes, transparent dice.
Latest was a very nice watch which is currently on it's way.
The communication was always good. The support is ready to help you.
The price of the items are cheap, but the build quality of the items was always high quality.
I could recommend the site to everyone..

Thumbnail of user corinnem4
Australia
1 review
5 helpful votes
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October 22nd, 2015

Order # D************** & Ticket # T*******755. Why are you ignoring my requests for a refund? You took my money 10 days ago and have sent NOTHING. You did not tell the items were out of stock (even though they were in stock when ordered) and now you won't respond to my emails. This company is so unprofessional. No phone number & no live chat. I will be lodging a PayPal dispute this afternoon. I am over being ignored. Do not buy from them.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Corinne,

Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?

Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.

Best Regards
Dealsmachine Customer Service

Thumbnail of user zackf12
Canada
1 review
1 helpful vote
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March 22nd, 2016
Verified purchase

I decided to order the MJX X101 drone from dealsmachine! Not only did they hook me up with a great price relative to everyone else (in fact it was much cheaper than other companies), they also we're very helpful in getting the package shipped to me quickly, and had quick response time as regards to customer service! Product came in perfect condition as shown on the website!

Highly Recommended for good deals and good products!

Service
Value
Shipping
Quality
Thumbnail of user stevef77
GB
1 review
5 helpful votes
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February 4th, 2016

This company took my order on the 5th January for express delivery on an in stock item. Yesterday 3rd February, the item still hadn't been despatched, let alone delivered.

A complete waste of time, now having to reorder the item elsewhere, that I wanted to have for a special occasion.

Ignore it, when they reply here and say the offer or offered a solution, they don't. They simply offer you a completely different product and excuses.

I really do hope these scam artist go out of business.

Tip for consumers:
Avoid this scam website and use a retailer who actually delivers.

Service
Shipping
Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Steve,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.
After you make your payment, we normally need 1-4 business days for handling, please note that the time stated online is just estimated.
I have followed up your case and your order has been refunded. Can you please check our email and reply us?
Thank you very much for your cooperation.
Kind regards,
Dealsmachine Customer Service

Thumbnail of user jasonb185
Jamaica
1 review
1 helpful vote
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January 8th, 2016

Three times i made purchases on dealmachine.com and experience was one to savor. Customer care is very friendly and they are all too wiling to help with questions you may have. I highly recommend this site.

Thumbnail of user katf7
Australia
1 review
0 helpful votes
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September 20th, 2015

I have ordered so many items from here, including a Phablet, leather stand case, watches, etc, and they all arrived approx. 4 weeks. When my orders were sent out, I received an email to advise me, because it's from overseas, of course I gave it a bit of time, after all, it's been sent from the other side of the world, and they all arrived.

Tip for consumers:
Just be patient. Might pay to register with Australia Post in order for the Tracking number to work properly (as I found out the hard way). Once you're in, it shows you your shipment progress.

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Thumbnail of user lewism32
Canada
1 review
1 helpful vote
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October 17th, 2015

A friend talked to me about Dealsmachine, I've told myself that there must be suppliers offering their products without taking a huge percentage like well known internet suppliers. First I made a small order to test... then a second... and so on...

I must say that the follow up (communication) is pretty good. In China they have new year and holidays different than in America. So sometimes, their might be delays but: THEY DELIVER! If you are scared, the transactions goes trought Paypal: if there something going wrong they will back you up... but you will never use that option. So, before buying everywhere else: I START WITH THEM! They are the reference and reliable, post your reviews and you will have DM points that will make your purchase cheaper! Can I ask more?

Thumbnail of user jordang25
GB
1 review
2 helpful votes
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September 28th, 2015

Ordered some headphones in july, estimated arrival between the 10th and 25th of august, yet it's now over a month since then, no sign of the headphones. Customer support replies with the same monotonous "It may be affected by factors that delay it slightly" etc etc. I can understand a few days or maybe a week late, but a whole month?

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Jordan,

Thank you for taking your time to write this review, we feel sorry that you haven't received the parcel.

We have contacted you for the solution, it has been lost on the way for delivery, and we are willing to refund you although we also haven't received it.
After you have closed the case, we will provide refund for you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Dealsmachine Customer Service

Thumbnail of user jenniferp102
Philippines
1 review
0 helpful votes
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May 17th, 2016

I bought Onda V919 air shipped via flat rate... It takes really a long time to receive it.
So I send ticket to their customer service, and served me well. Somehow item arrived.

I've been buying items from Dealsmachine for a year now. From a small item like screen protector to a projector or a gadget like Onda 919 air...

When buying from this site, you are assured items will arrive... though it takes so long when shipped flat rate... about (15-30) business days PHILIPPINES Postal...

So when buying gadget have it shipped via EMS (15 business days) and pay extra or or DHL (7 days) not include processing time... whichever convenient in your country.

If problems arise, send a ticket to their customer service and they are readily help you within 24 hours. Have PATIENCE. Just open communication will help resolve any problems. Like refunds, returns and resend items.

Thank you Dealsmachine for the resolved issues.
And great customer service.

Tip for consumers:
HAVE PATIENCE.. Item will surely arrive.
Open ticket when problems arise.

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Thumbnail of user shanw5
Jamaica
1 review
0 helpful votes
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March 16th, 2015

I have made 2 orders from dealsmachine n the service was great also they shipped my product in the time they said delivery time is my only problem but goods came in excellent condition i would recommend the site

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Dealsmachine S.

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