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DealsMachine

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Overview

DealsMachine has a rating of 3.3 stars from 368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealsMachine most frequently mention customer service, good quality, and mobile phone. DealsMachine ranks 304th among Wholesale Clothing sites.

  • Service
    128
  • Value
    119
  • Shipping
    123
  • Returns
    76
  • Quality
    114
26
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How would you rate DealsMachine?
Top Positive Review

“Very good products at low costs and very prompt and reliable customer support!”

Lukas S.
4/28/15

They have a great variety of products, really cheap prices and are very reliable with shipping! But the best is they offer DM-Points - which is a reward system! You get DM Points with every order, when you'll write a review to their products or you can even win them. They have special offers as well - up to 70%.

Top Critical Review

“No customer service. All automated bullshit messages. Part of a fraud network of companies.”

Ryan O.
12/18/15

I ordered a phone over a month ago that said in stock on their website and after sending a multitude of "tickets" i got all automated replies saying it would restock in 3-7 days or i could choose a different item. I even sent a few different items to replace it and still no reply. If they dont do something about this issue soon ill be taking legal action against them. Thankfully i ordered with paypal so i will be able to recover my money. Notice their reviews are either 5 or 1 star for the most part... read them and decide which group are real humans and which are computer generated score boosting reviews. But i would never recommend shopping here to anyone. I've also attached a screenshot of a RBL search on their domain name, results showing that they are a BLACKLISTED server so communication with this site is defiantly ill advised.

Reviews (368)

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Reviews that mention popular keywords

customer service (56)
Thumbnail of user kazimierzc
Canada
1 review
2 helpful votes
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February 4th, 2016

It is my second order from dealsmachine.com. I bought smartwatch phone. I choose standard shipping and received it quickly. Product is great, works excellent. I synchronize with smart phone thru bluetooth. I can make, receive calls. Also it has sim card slot. Next times I travel abroad I will buy sim card and use it as regular phone. Smartwatch does everything I expected. I am very satisfied. Customer service is excellent. I highly recommend to order from dealsmachine.com

Service
Value
Shipping
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Quality
Thumbnail of user shashikantc
Australia
1 review
5 helpful votes
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December 10th, 2015

Weird! But annoying, I placed an online order for a tablet. I was expecting the order status to be 'Processing' or 'Dispatched'. But, was shocked to see, the order status as 'Refunded'. I never Cancelled the order. Also, I paid for expedited shipping. I guess, it was a waste of money. Just realized, after going through the reviews from other customers like me..

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Shashikant,
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your collaboration.
Best Regards
Dealsmachine Customer Service

Thumbnail of user richardb263
Thailand
6 reviews
8 helpful votes
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October 26th, 2016

Q: deals machine have deliberately avoided helping me and all for the cost of a 5.5 inch mlais m52 red note android phone, some might say forget it, its only a small amount of money but it would be even less to a big company like deals machine and yet they still fight on. The solution is simple, send me my phone, regain customer satisfaction and attract new customers through positive genuine reviews, but NO say deals machine, that sounds fair and reasonable and that is not us, NO..

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear richard b.,

We are really sorry that our service did not meet your expectation.
Could you please contact us with your order number and your email address with the title of”question from sitejabber. Com”in this link: http://support.dealsmachine.com/?lang=en.
Please rest assured we will try our best to help you after we have checked the detail information.
Thank you for your support and kind understanding.
Best Regards
Dealsmachine Customer Service

Thumbnail of user louisc40
Canada
1 review
1 helpful vote
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January 25th, 2016

"I order my MXIII M82 android TV boxes and I could not believe how fast they were shipped and arrived. After a easy verification as a security measure to prevent me from fraud they were packed up and shipped promptly. The boxes were as advertised and perform well. I was so happy that I ordered more without hesitation 6 days ago and thru DHL tracking expect them by tomorrow on the next day.
Very happy customer.:-)"

Thumbnail of user terryh75
Arizona
2 reviews
1 helpful vote
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September 17th, 2015

Better customer service returned phone as instructed and that was on June 19 2015 and have not herd a word sent several emails no help still no responce so no money and no phone. In response to original review I am getting my refund so I upgraded them to 3 stars they are getting better still very slow response time but they are trying

Thumbnail of user dejanm
Serbia
1 review
0 helpful votes
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June 25th, 2015

What to say to someone who has met your expectations? Of course, all the best... Ordered phone that corresponds to the characteristics, excellent quality, and fast delivery of accurate, detailed supporting documentation and that helped me to proper customs product... I wish them all the best and recommendations for you to avail of them and ordering. You will not regret it... Hello to you all!

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Thumbnail of user shontellep
Florida
2 reviews
7 helpful votes
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January 18th, 2015

I wrote a review on this site and a lady sent me a message telling me she is sorry she would send me another not knowing when i receive it i would get a smaller size no charged of battery and tablet thatk the power button is not working. Dont waste your time these people are cons

Tip for consumers:
try ali express

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Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear shontelle p.,

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. I want to extend my sincere apologies for the problems you have experienced.

We're extremely grateful for your constructive feedback.We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.

We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards,
Dealsmachine Customer Service

Thumbnail of user michaelw271
Australia
1 review
0 helpful votes
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July 21st, 2016

Ordered a mobile phone from this site which has not been sent having to claim back through Paypal to get my money back as they ignore my requests for refund Do not purchase from this site very untrustworthy

* DealsMachine attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Michael W,

Let us start by extending our appreciation for informing us of this issue.
We sincerely regret that you did not receive your order.
We have followed this issue and offered you the solution, could you kindly check your email?
We very much regret that the inconvenience has occurred.

Yours sincerely
Dealsmachine Customer Service

Thumbnail of user georgep85
Australia
1 review
1 helpful vote
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May 14th, 2016

First time I bought 2 phones from dealsmachine, one for my wide and one for myself. One phone was faulty, it would not turn on, I notified deals machine and they answered very quickly saying the would look into it and resolve my problem. Following a lot of contacts by me their reply was that they are looking into it. Three months later after getting PayPal involved the refunded me but a cost to me, I lost $65 on the deal due to money exchange and return postage. I still had not learned my lesson as subsequently, two months later I re-ordered a new phone. I again having the same problem getting satisfaction from dealsmachine, so NEVER AGAIN.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear George,
We want to say thank you for providing us your issue.
We apologize for this inconvenience.
Please provide us your order number so that we could check for you, the number you provided is invalid.
We looking forward to hearing from you.
Best Regards
Dealsmachine Customer Service

Thumbnail of user sarans2
Texas
1 review
7 helpful votes
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October 5th, 2015

Dealsmachine is collecting all personal information. I have received a mail asking for Passport copy, ID copy and credit card copies and they have put my order on HOLD until i provide these. Why? They use Paypal!.
They can use it for Identity theft. Please do not use this site and DO NOT provide these details to them or Anyone!

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Saran,

Thank you for your recent comment, we apologize for the shopping experience that you have described.

We can not figure out this issue and would you mind to provide us the order number so that we could check for you?
We did business for years and there are privacy policy for customer, we need your help to find out this issue.

Hope to receive from you soon.

Best Regards
Dealsmachine Customer Service

Thumbnail of user traceyt8
Ireland
1 review
7 helpful votes
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June 18th, 2015

I ordered a phone and cover over 3 weeks ago was promised by customer service it would be shipped in 2 to 3 days and still has not been shipped they have taken my money and any ticket i have sent complaining about thisover the past week has gone unanswered i am extremelly unhappy with this website i would advise anyone ordering to be aware

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Tracey,

Thank you for taking your time to write your review. We really appreciate the feedback.
We're very sorry for your concerns and the issues you have raised.

The delay shipping for your order is because the quality test and we apologize for not updated in time.
We have canceled the order as you have requested, if you have any further concern, please feel free to contact us at http://support.dealsmachine.com/?lang=en

We are willing to assisting customer for the best service.

Best Regards,
Dealsmachine Customer Service

Thumbnail of user weimingl1
Texas
1 review
5 helpful votes
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October 30th, 2015

Bought a cell phone from them and returned it since it did not work. After almost 3 months they still keep saying they never receive it and would not process the refund. Their communication platform is sooo bad that they have no idea what the communication has been and keep asking the same question.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Wei-Ming,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind tell the return tracking number and we will check this issue for you?
Or please tell the order number to us.

Best regards,
Customer Service

Thumbnail of user brendab36
Pennsylvania
2 reviews
0 helpful votes
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August 11th, 2015

"I just love the smart multimedia player quad core androdod 4.4 tv box. Its like having a computer on the tv that does so many wonderful things and go so many wonderful places. Movies, surf the internet for anything. Play a game. Talk to someone from another state and see them. I already ordered the key board to go with it and soon some game controllers. It is so awesome that I am always on it learn new things I can do or go with it. Download pictures off my phone. Put an external hard drive on it to have gigabits of space. OMG I just can't tell you how wonderful this product is and how fast it came. I just love it. I was exited to find it at an awesome web site that sell it. It is a must have in any home and don't forget to get the accessory."

Thumbnail of user waheds
Australia
1 review
0 helpful votes
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October 27th, 2014

Hi, after sending in an incorrect order, the guys at dealsmachine quickly rectified their error and sent me the correct item with express delivery and I received it in 2 working days. I am glad that I got it and hope that it works as it is suppose to be.
Good Keep it up the work@ Dealsmachine
Happy to do business with you again
Cheers
Wahed

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear wahed s.

Thank you very much for your kind feedback.

We apologize for sending the wrong item to you mistakenly.

We have applied for the resend of the right item to you.

We take feedback very seriously, and clearly it did not meet your expectations. We want to extend our sincere apologies for the problems you have experienced.

Best Regards,
Dealsmachine

Thumbnail of user alexo28
Nigeria
1 review
1 helpful vote
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March 22nd, 2016
Verified purchase

"Dealsmachine is a very great and good company to do business with. They have a very affordable products with good quality, the customer service and the shipping services was very efficient and timely. Dealsmachine is very reliable and a trusted e-commerce site which i would to recommend to everyone around the world to do business with. Great company "

Service
Value
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Thumbnail of user johnk304
New York
1 review
0 helpful votes
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July 14th, 2016
Verified purchase

http://www.Dealsmachine.com/ is where I get the kind of techno stuff I need. I like the layout of the website. There is something for everyone. If I have a problem or question, I write to them and I get back a reply. This is why I trust this company. I will buy again and again because of their good and reliable service. I am a happy customer.

Thumbnail of user baldern
Greece
1 review
0 helpful votes
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May 8th, 2016

I want to introduce you to the best website ever. (Dealsmachine.com), I may say that the technology is here.
1.The best price for every kind of product.
2. A lot of products do not exist to other sites.
3. Shipping time is very short.
4. The product is exactly as described.
5. Payment, too easy.
6.The service unbelievable, the best.
7. Help center for the client is so good so freindly and sooo helpful,,,, That is like a friend that never says no to me, When we are talking about the problem, to solve them I mean. I have to say that my rate for this site is 10/10. I will never change this site. It make the difference from all the site I have ever seen and use to buy.
If u are looking for something special, U Can find it now in here, don't loose the chance to make the best deals ever...
Amazon.com GOOD
Ebay.com BETTER

Thumbnail of user pablor10
Spain
1 review
0 helpful votes
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May 21st, 2015

I have placed orders with several Chinese websites, but this is the only one that has met all my expectations. When clarifying doubts have been the fastest and I have always shown several ways to solve problems. Serious and committed to the client. In summary: EXCELLENT

Tip for consumers:
Notice the items with free shipping and ship in 24h... it´s a good service

Service
Value
Shipping
Quality
Thumbnail of user andrewb156
Australia
1 review
1 helpful vote
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May 31st, 2016

I bought a TV box from DealsMachine that needed to be returned for a refund (unfit for purpose). The refund kept on being delayed with various excuses.
First, DM claimed the item had not been delivered back to them. When I pointed out that the tracking data showed it had, DM said they would have to check if the item was back in their warehouse. They then claimed it wasn't there, and I should check with my post-office in case it had been returned to sender. At this point, and armed with info from SiteJabber, I said that if I didn't receive a refund in 24 hours I would raise a dispute with PayPal and report adversely on SiteJabber. The refund was then instantaneous.
These people are untrustworthy. If you do buy from then, make sure you have PayPal protection (PayPal will also refund cost of return postage).

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Andrew,
We always welcome feedback from our valued customers.
I would like to start off by telling you that we are so sorry about this issue.
This issue had been reviewed by us and we already arranged refund for you on 2016-05-31.
If you have any further concern, please keep communication with us at your support ticket.
Thank you very much for your support.
Best Regards
Dealsmachine Customer Service

Thumbnail of user michaelr222
Connecticut
1 review
0 helpful votes
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April 12th, 2016
Verified purchase

I have been a customer with dealsmachine.com for over a year now and I plan on continuing. They have very competitive pricing reasonable shipping time and great products to select from. One of my purchases was a 700tvl fpv camera, I paid a very small price for a great product. They shipped it right way and I received it in about two weeks. There customer service is always on top of any problems I have ever had and resolved them in a reasonable time. I recommend them 100%

Thumbnail of user ednal13
Louisiana
1 review
1 helpful vote
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October 28th, 2014

I love the tablets but on a average I had to mark it down some because it took us a very long time to get the tablets to us. Overall though the tablets are very good I am trying to get another one for the last family member of the household.

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Thumbnail of user alesjah
GB
1 review
0 helpful votes
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March 30th, 2015

Very good prices and free delivery almost on all items. You get points for buying and reviewing order items. Then you can convert points to get money off on next purchase. Very very good. I happy to buy there.

Thumbnail of user mohameda37
Tunisia
1 review
0 helpful votes
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August 6th, 2015

The best thing I like about Dealsmachine.com is that the prices are low but the quality is always great! Customer service is responsive, I didn't have a problem before, but if I do I'm sure they'll be very helpful.
Highly recommanded

Service
Value
Shipping
Quality
Thumbnail of user alexp116
Greece
1 review
1 helpful vote
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March 22nd, 2016
Verified purchase

The tablet I ordered(as well as some other items) was unfortunately out of stock and I, unfortunately, found out after the order was shipped.

I contacted Dealsmachine support and was asked whether I wanted another tablet or if I wanted for the first tablet to re-stock.

I chose the former and paid the difference.

Overall, a somewhat good experience with the website, kudos to the support team which was quick and helpful.

Thumbnail of user sharonw49
Connecticut
1 review
2 helpful votes
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September 6th, 2015

My experience with Deal Machine is horrible. I purchased two cell Phones and they are no use to me. The phones cannot access the internet. I have been asking for my refund and I have not gotten anywhere with that. This purchase is nothing but a BIG DISAPPOINTMENT.
So far all i am receiving is the run around.
I would not recommend anyone to purchase anything from this company

Tip for consumers:
Be careful

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear sharon,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We need to confirm the information before we figure out the solution, would you please keep communication at your support ticket for the better solution?

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Dealsmachine Customer Service

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Company Representative

Thumbnail of user dealsmachines
Dealsmachine S.

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