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DealsMachine

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Overview

DealsMachine has a rating of 3.3 stars from 368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealsMachine most frequently mention customer service, good quality, and mobile phone. DealsMachine ranks 304th among Wholesale Clothing sites.

  • Service
    128
  • Value
    119
  • Shipping
    123
  • Returns
    76
  • Quality
    114
26
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How would you rate DealsMachine?
Top Positive Review

“Very good products at low costs and very prompt and reliable customer support!”

Lukas S.
4/28/15

They have a great variety of products, really cheap prices and are very reliable with shipping! But the best is they offer DM-Points - which is a reward system! You get DM Points with every order, when you'll write a review to their products or you can even win them. They have special offers as well - up to 70%.

Top Critical Review

“No customer service. All automated bullshit messages. Part of a fraud network of companies.”

Ryan O.
12/18/15

I ordered a phone over a month ago that said in stock on their website and after sending a multitude of "tickets" i got all automated replies saying it would restock in 3-7 days or i could choose a different item. I even sent a few different items to replace it and still no reply. If they dont do something about this issue soon ill be taking legal action against them. Thankfully i ordered with paypal so i will be able to recover my money. Notice their reviews are either 5 or 1 star for the most part... read them and decide which group are real humans and which are computer generated score boosting reviews. But i would never recommend shopping here to anyone. I've also attached a screenshot of a RBL search on their domain name, results showing that they are a BLACKLISTED server so communication with this site is defiantly ill advised.

Reviews (368)

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Reviews that mention popular keywords

customer service (56)
Thumbnail of user ponniahe
India
1 review
0 helpful votes
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March 28th, 2016
Verified purchase

The product sent by the Dealsmachine is very standard and of high quality.If a product is not received in time, another product is sent free of cost for the same order. This is not expected from any other merchant

Thumbnail of user thomask43
Netherlands
1 review
0 helpful votes
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August 5th, 2015

Good prices and excellent customer service on dealsmachine.com. Shipping prices and time are also good! I recommend this store!

[EDIT] The customer service on dealsmachine.com is good when you have questions about processing time or cancelling and refunding paid orders. As soon as you talk about problems with a product and asking for a refund on defective items they do not respond AT ALL. Also the RMA application is bad. You apply and never hear from them again...

Tip for consumers:
Don't rely on the after sales service...

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Value
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Quality
Thumbnail of user jlancep
Georgia
1 review
0 helpful votes
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March 15th, 2015

I've been doing buisness with Deals Machine for years now. Product selection is always Grade A, pricing is competitive and many times below the retail margin. They've capitalized on their global shipping by producing a quick and accurate delivery standard, and Customer Service has proven time and time to again to be knowledgeable, professional and courteous. Deals Machine is an excellent buisness model for public commerce. I will continue to do buisness with Deals Machine in the future, and i will continue to refer my clients to Deals Machine for their consumer product needs.
Thank You Deals Machine.

Tip for consumers:
Go See dealsmachine.com - look around. Come back frequently for new inventory and price reduction. You'll be glad that you did.

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Thumbnail of user stevenk48
Australia
1 review
0 helpful votes
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April 16th, 2015

I was impressed by the efficiency of email response when I thought there was a postage holdup. There reply to me was within hours. Just long enough for me to realise I didn't calculate the shipping time properly. It end up being a day early! Also the cheapest on the net!

Tip for consumers:
If you are getting a cheerson cx-10, buy at least 2. So much fun, you will want to have an extra charged up while the other is plugged in!

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Value
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Quality
Thumbnail of user donh38
California
2 reviews
0 helpful votes
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May 19th, 2016
Verified purchase

I have bought much this site and love how they work with me and the prices they have. I've come back time and time again because you just can not beat the deals they offer. They truly are the Deals Machine.

Thumbnail of user apostolost2
Greece
2 reviews
2 helpful votes
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September 12th, 2016
Verified purchase

I recently bought a mobile phone from Dealsmachine. I am very satisfied with my product as also for the services and the support they provided me.
They answered me immediatelly all the questions i had and they covered me 100%. The product delivered to me really fast. The site is vey easy to use and they also accept paypal payments which is really good and secure. The only minus is that the package when arrived was not covered with bubbles.
It would be more safe if the package had a bubble cover. My phone is working great.
As i wrote before i am very satisfied and i will buy again from Dealsmachine it the near future. Totally recommended store.

Thumbnail of user paiger2
California
1 review
3 helpful votes
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December 15th, 2014

I ordered products from them 1 month ago. Still have not received the products. I was told 2 days after I ordered that the items have shipped. I still don't have them and they are Christmas gifts. All efforts to contact them are futile as I still have not heard back from them. I won't be ordering from them again.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Paige R.

Thank you very much for your kind feedback.

We apologize for your shopping experience which was clearly not up not up to your expectations.

Could you please kindly offer us your order number so that we could check for you?

We take feedback very seriously, and clearly it did not meet your expectations. We want to extend our sincere apologies for the problems you have experienced.

Best Regards,
Dealsmachine

Thumbnail of user josed42
Spain
1 review
0 helpful votes
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May 18th, 2016
Verified purchase

I have placed multiple orders on this site have all come within that they guarantee and correctly envalados the delivery address. I am happy with this shopping service. The items are as described on their website. I keep buying in Dealmachine smoothly.

Thumbnail of user flaviot4
Chile
1 review
1 helpful vote
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January 24th, 2015

Great website, you can find good products with a good price. Really good costumer service. You need to be a little patience about shipping could be faster. However, I like this page and buy products from them.

Thumbnail of user edwardl27
Canada
1 review
1 helpful vote
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March 23rd, 2015

I had bought more tha 10 items from Dealsmachine.com, so far all the deliveries were shipped quite fast except for the watch which I ordered recently, it was shipped much slower. It took them about 3 weeks to ship the product after it was released. However, I found a problem with watch that was shipped to me, the original advertisement indicated that the watch comes with a 1.3MP camera but the watch that was shipped to me only have a 0.3MP camera. I wrote to the Support Centre to inform them the problem and ask them to check with their store to confirm whether the watch only has 0.3MP camera. That will indicate the their advertisement was misleading or erroneous, thus they should compensate me for not getting the item I ordered. Unfortunately, the Support Centre failed to respond after many days. The Support Centre of Dealsmachine needs lots of improvements. Because of this I think they now only deserve 3, stars instead of 5 stars which I originally gave them.

Thumbnail of user eddys13
Bulgaria
1 review
1 helpful vote
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April 10th, 2015

I bought 2 pairs earphones and one battery 8000mAh from this site and im very satisfied with the delivery and the goods, they are just 100% that i wanted! The delivery was fast and the quality of the products is just the best! I will continue to use this website for my future purchases

Thumbnail of user chrish181
Canada
2 reviews
1 helpful vote
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December 12th, 2015

Have made many purchases most recently 5.0 inch M8 Android 4.4 3G Smartphone with SC7731 Quad Core 1.3GHz WiFi GPS. The lack of branding enabled me to introduce it to friends who in the past questioned the unknown names (in North America). After trying the device for a couple and learning it was "one my deals" they became converts and have placed orders of their own. Very happy customer.

Thumbnail of user fugamalef
RU
1 review
0 helpful votes
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March 31st, 2015

Bought a magnificent flashlight Solarstorm R60T. Very happy with the quality of the product. The website quickly sent the flashlight to me. The parcel was three weeks. Thanked the site administrators for a good product. This flashlight searched in many sites selling. Always very expensive. This site was the cheapest. Thank you! I've bought a lot of goods - no problems arose.

Tip for consumers:
We strongly recommend to buy on this site!!!

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Quality
Thumbnail of user steves161
Canada
1 review
0 helpful votes
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June 24th, 2015

I have dealt with Dealmachine twice now and both times I was extremely satisfied with the products and service. My order was processed promptly and shipped. The shipping costs were reasonable and all tracking information provided. They have a huge selection of products in all categories and will be my first choice for all my needs in the future.

Thumbnail of user yvesg3
Canada
1 review
0 helpful votes
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March 11th, 2016

I made many orders from dealsmachine.com
D************** and more...
Dealsmachine offers, very good product, accurate description and wonderful online shopping experience. The support team is speedy and excellent. Highly recommended.
Very good prices and deals, Very satisfied shopping, thanks

Thumbnail of user daniellem24
Texas
1 review
2 helpful votes
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February 20th, 2015

I ordered from this site and they said my order would ship in 24hrs but that didn't happen so I sent a ticket and they said one of the items wasn't in stock and dat was the last and only thing I heard from them I call and sent 5 or 6 tickets and no response my order just say processing plus they charged me a extra fee that I new nothing about.Do don't buy from this company!

Tip for consumers:
Don't buy from this company it is a fake.

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Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Danielle M.,

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. I want to extend my sincere apologies for the problems you have experienced.

We apologize for the late reply because of Chinese New Year Holiday.

We have shipped your order out by 2 parcels.
Tracking number: RS291373447GB, shipping date: February 26,2015 14:26:14 PM PST, estimated time: 10-25 business days

Reference number: NL14251057773192, shipping method: Netherlands Post surface mail, shipping date: February 28,2015 20:23:50 PM PST, estimated time: 15-25 business days

We are going to reach out to this customer to apologize personally and to see if we can make an accomodation he will find acceptable. Many thanks.

Best Regards,
Dealsmachine Customer Service

Thumbnail of user peterl78
Australia
6 reviews
35 helpful votes
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January 23rd, 2015

I give dealsmachine.com a five thumbs ups. I came across them a few months ago, wasn't sure what to think. Seemed a little bit to good to be true. So i thought give them a sample try and see from there. Made a reasonably small order. Got all stuff for my phone. Accessories. I love this stuff. My order arrived after 16 days. Everything i got was good quality and top prices. I put another 2 order with a bit more verity, all good. NiZhi TT026 Mini Bluetooth Speaker, i bought and its was $20 nfc way louder than anything i got for 3 times the price. Worth it guys. The range with them is great, i just ordered car stuff too. :)

Thumbnail of user adrielm1
Romania
1 review
0 helpful votes
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May 27th, 2016

This is a good site because it have a lot of items that at a very low price. The items are durable and they ar not very expensive. Per total i like this site, but it have a very big problem: postage is very expensive, and you pay 3/4 from the command on postage. Put this is not the most important problem. The transport is maked very slow, but the transport has a good part: the items are taken at your own house at door. This is a very crazy service because a lot of stores take your items at the postal office.

Thumbnail of user jordanm67
California
1 review
6 helpful votes
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December 27th, 2015

Listen to these other reviews and don't buy from them. My order is still processing and they have not responded to my ticket to cancel it and refund me. They are terrible and you shouldn't even risk it.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Jordan,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dealsmachine account and answer to us?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dealsmachine Customer Service

Thumbnail of user marcn17
Netherlands
1 review
0 helpful votes
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September 30th, 2015

I am a customer for a long time at Dealsmachine and I am very satisfied for their support and service and for the items(mobile phone, veggie cutter and more) I ordered. They are still in use and I am happy with the quality and price of those items. I will most definately shop again when I need more!

Tip for consumers:
There are items that ship for free!

Service
Value
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Thumbnail of user francescod5
Italy
1 review
7 helpful votes
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December 4th, 2015

Hi, I bought Ulefone November 27, the smartphone was in stock on the website and the expedition was planned in 24h. From November 30 DHL does not start shipping. I discover this morning that only DHL tracking number but the smartphone because Dealsmachine has never delivered while I had sent the email to the product shipped. Site not reliable! Stay away!

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Francesco,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dealsmachine Customer Service

Thumbnail of user kapilg
California
1 review
4 helpful votes
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October 21st, 2015

Don't ever trust Dealsmachine when its written that a certain Product Ships in 24 Hrs.
It means
Ships in 24 hrs = Will never be Shipped in 24 Hrs.

I ordered a cell phone, cover, tempered glass because they were to be shipped in 24 Hrs, but even after 5 days i am still waiting for my order.

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Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Kapil,

Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.

We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your dealsmachine account and answer to us?

Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.

Best Regards
Dealsmachine Customer Service

Thumbnail of user rons67
Florida
1 review
7 helpful votes
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November 4th, 2015

Earlier in the year I ordered $1000's worth in merchandise from Dealsmachine several times for my small business. I had endless problems with my shipment. They have one of the worst customer service. They made the same excuses over and over again. I don't think they understand english or they just don't read the messages in the tickets. So I stop order from dealsmachine for awhile, but silly me decided to give them a another try. It was one of the worst business transaction I have ever made. On their wedsite shows that the items will ship in 24 hrs, I also paid for expidite shipping (3-7 days). I received the items after one month. They give me excuses and a tracking number but never ship my items almost one month later.
That was my exprience with DEALSMACHINE. I will never do business with them ever again. And I don't think you should ether unless you wants to have your own experience.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Ron,

First, I want to offer my sincerest apologies to you for the issue.
Can you please provide the order number and we will track this package for you?
Please contact us in this link and we will always pleased to help:
http://www.dealsmachine.com/gp/contact-us-20/

Best regards,
Customer Service

Thumbnail of user dealsmachineshoppera
Canada
1 review
1 helpful vote
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March 22nd, 2016
Verified purchase

"I had a problem where I couldn't track my order, and I started a ticket with Dealsmachine. Within 24 hours, they replied and fixed the problem.

The service is prompt, and they fix the problem very fast. The website is great and prices are very good.

Thank you Dealsmachine!"

Thumbnail of user karimm7
France
2 reviews
1 helpful vote
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January 28th, 2015

Dealsmachine is the best site! Quality products choosing impeccable service. I come once again to purchase on their site and I am once again more than satisfied. I bought a p6000 elephone delivered within 5 days. For me dealsmachine really is the best site! Dealsmachine simply the best!

Tip for consumers:
register the newsletter to you and you will get discount coupons!

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Dealsmachine S.

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