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DealsMachine

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Overview

DealsMachine has a rating of 3.3 stars from 368 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DealsMachine most frequently mention customer service, good quality, and mobile phone. DealsMachine ranks 304th among Wholesale Clothing sites.

  • Service
    128
  • Value
    119
  • Shipping
    123
  • Returns
    76
  • Quality
    114
26
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How would you rate DealsMachine?
Top Positive Review

“Very good products at low costs and very prompt and reliable customer support!”

Lukas S.
4/28/15

They have a great variety of products, really cheap prices and are very reliable with shipping! But the best is they offer DM-Points - which is a reward system! You get DM Points with every order, when you'll write a review to their products or you can even win them. They have special offers as well - up to 70%.

Top Critical Review

“No customer service. All automated bullshit messages. Part of a fraud network of companies.”

Ryan O.
12/18/15

I ordered a phone over a month ago that said in stock on their website and after sending a multitude of "tickets" i got all automated replies saying it would restock in 3-7 days or i could choose a different item. I even sent a few different items to replace it and still no reply. If they dont do something about this issue soon ill be taking legal action against them. Thankfully i ordered with paypal so i will be able to recover my money. Notice their reviews are either 5 or 1 star for the most part... read them and decide which group are real humans and which are computer generated score boosting reviews. But i would never recommend shopping here to anyone. I've also attached a screenshot of a RBL search on their domain name, results showing that they are a BLACKLISTED server so communication with this site is defiantly ill advised.

Reviews (368)

Rating

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Reviews that mention popular keywords

customer service (56)
Thumbnail of user aland43
Arkansas
10 reviews
48 helpful votes
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February 27th, 2015

Took my money and never shipped item after 3 weeks, found out only by inquiring that item was sold out. Waiting on a refund. Worst store ever.

Tip for consumers:
order at your own risk

Service
Value
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Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear,

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. I want to extend my sincere apologies for the problems you have experienced.

We apologize for not shipping out in time because of Chinese New Year Holiday.
We have refunded this customer Full at 2015-02-28 17:18:18 PST.

We are committed to assisting every customer at any time.

Best Regards,
Dealsmachine Customer Service

Thumbnail of user kostasn
Greece
1 review
1 helpful vote
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May 27th, 2015

After many deals and lot experience with their teams there is only one conclusion. If you are lucky you can get your item as you expect it.

Thumbnail of user salvadord6
Spain
1 review
0 helpful votes
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March 9th, 2015

Todo correcto. Rápido, buen producto y buen precio. Cuidado si miráis el precio en euros, por que el cambio no es actual, y ellos cobran en dolares (hay un margen de un 10 % aproximadamente).

All right. Fast, good product and good price. Carefully If you look the price euros, because the change is not current, and they charge in dollars (there is a margin of approximately 10%).

Service
Value
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Thumbnail of user desj1
South Africa
2 reviews
3 helpful votes
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April 20th, 2016

DealsMachine addresses both matter and now fully refunded for both articles, Thank you keep up the good work

Thumbnail of user juanc49
Peru
1 review
2 helpful votes
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February 23rd, 2016

This is my first time buying in Dealsmachine and I really hope not to get dissapointed at all. My order number is: D**************

I have contacted Customer Support to make sure they ship out my order on time and also, to remind them that I want a BLACK color phone, since it
Does not specify anywhere in the order details.
I have to mention that I have chosen the fastest delivery option for Expedited Shipping, which means the product should leave any time between today and the next couple of days.

I will keep you all inform. And i will update my review and Rating for this company, as the time goes by and depending on how it really goes. I will totally be as honest as possible and
If they deserve the five stars of Rating i will not have any problems to post it in all Internet websites available!

I really hope that DealsMachine show real support and compromise to my order.
Order ID: D**************
Order was placed on: 2016-02-23 09:38:32
Contacted Dealsmachine Support: T*******030

I really hope you do all things right. Let's see how it goes. Thanks and waiting for you to ship out my first product.

Thumbnail of user raymondn4
Iowa
2 reviews
2 helpful votes
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March 17th, 2015

I have been ordering alot of stuff from them lately and LOVE there fast shipping and very helpful customer service! Def would recommend to everyone!

Thumbnail of user antonovao
Turkey
1 review
0 helpful votes
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March 31st, 2015

Love to buy items in the store. Buy watches, smartphones and tablets. Great quality at small prices!
Would recommend.

Service
Value
Shipping
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Quality
Thumbnail of user michaelb263
South Carolina
3 reviews
7 helpful votes
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November 5th, 2015

Can not get my refund! Do not buy from this company!
Urgent notification of refund for order DD************** from Dealsmachine.com!
Message:
Ticket Status: Processing
Full Name: Beachpricing Inc.
Beachpricing Inc. At: 11/09/2015 01:10:55 UTC
Please refund immeadiately.
Dealsmachine Customer Support At: 11/10/2015 03:50:50 UTC
Dear Beachpricing,

Thank you for contacting dealsmachine.

We will process your refund soon.

Please note:

For paypal refund, it may take up to 3-7 business days depending how the item was paid for(e.g. Paypal balance, credit/debit or checking account). Please contact Paypal for any queries regading the refund. You can view the status of your refund from your Account History. Log in to your PayPal account. Click History.

Thanks for your understanding and assistance.
Please feel free to contact us anytime.

Best Regards

Cameron
Dealsmachine Customer Service
http://www.dealsmachine.com/

Beachpricing Inc. At: 11/10/2015 01:46:47 UTC
I expect my refund immediately.
Dealsmachine Customer Support At: 11/13/2015 01:31:03 UTC
Dear Beachpricing,

Thank you for your message. Our financial department is working on it.

Please wait for a little longer.

Once again we apologize for any inconvenience caused.
Thanks for your understanding and assistance.

Best Regards

Cameron
Dealsmachine Customer Service
http://www.dealsmachine.com/

Beachpricing Inc. At: 11/17/2015 02:37:52 UTC
You have not refunded my account.It is well past time. I will expect my refund by tomorrow morning.

Tip for consumers:
Don't use them!!

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Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Michael,

We regret any inconvenience or frustration that your experience has caused you.
After I checked your order, we have received your package and we are handling it now.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.

Best regards,
Customer Service

Thumbnail of user donaisjahc
Ohio
1 review
8 helpful votes
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September 2nd, 2014

This is the WORST website EVER made. I order the htm s300 5.6 inch phablet, I thought it would be a good website because prices were very low. But now I see why the prices of the the phone was low because the quality of the phone is extremely low. I can't talk on my phone unless it's on speaker because the speaker on the phone doesn't work, it makes my service go extremely slow, I can barely use my data connection, the headphones that came with the phone broke in 2 days, The charger doesn't work, both battery die extremely quick, my message come in slow other people receive my messages slow, my calls aren't coming in, then when the call does come through people can't hear me from there end over all this is the absolute worse website I ever use. It's the biggest mistake I ever made in my life. NEVER AGAIN WILL I EVER MAKE THIS SAME MISTAKE AGAIN!

Tip for consumers:
DO NOT DO NOT DO NOT MAKE4 THE SAME MISTAKE I DID. IT'S A WASTE OF TIME AND MONEY. WORSE DECISION YOU WILL EVER MAKE IN YOUR LIFE!

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Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Donaisjah C.

We are sorry to hear that you are so dissatisfied with Dealsmachine.

We are sorry that you are so dissatisfied with the phablet bought from our company.

Would you mind telling us why you do not return this problem- phablet to us, while still keep it?

Could you please offer me your order number so that we can check which phablet you have bought so that we can confirm with our supplier in case more customers bothered?

We take feedback very seriously, and clearly it did not meet your expectations. We want to extend our sincere apologies for the problems you have experienced.

Best Regards,
Dealsmachine

Thumbnail of user paulp58
New York
1 review
2 helpful votes
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October 28th, 2014

At first they were out of stock and it was their holiday, after constant communication between both of us, the items were shipped out. I am happy.

Thumbnail of user raynam1
California
1 review
5 helpful votes
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October 27th, 2015

I ordered on Saturday I used my Dm points and half my order was free shipping. I should have had a discount my order should have been at 298 you charged me 319. I asked you to fix this with no reply back. I noticed you also put this on my husbands account and took my DM points but Never took the 7 dollars off. My shipping I put as EXPEDITED you charged me 29.95 for the shipping plus 4.95 for a signature. You also charged me for two 3d glasses in which I ordered one! I bought 2 phones from you last year that took 3 months to send and they both need repair I contacted you about this as well and STILL NO REPLY you can take my money as soon as I press the button yet I still have not heard back from anyone. As I stated before I am now at a loss of over 500$ with nothing but 2 broken phones to show for this. It I cannot receive my order correctly and in Expedited as I PAID FOR Then I would like my complete Refund. Please

I finally had someone email who said I must pay AGAIN ARE YOU KIDDING ME YOU TOOK 319 SATURDAY GOT MY ORDER WRONG AND YOU WANT MORE MONEY... NO WAY NO THEY TELL ME UNLESS I GIVE THEM MY PERSONAL INFORMATION MY ORDER IS ON HOLD THEY WANTED DRIVER LIN PHOTOS ID SS EMAIL AND THE CARD I USED NO NO NOOO THIS IS NOT RIGHT IVE TRIED FOR 6 HRS TO GET A HOLD ON SOMEONE AT A NON STOP 6 HRS AND THEY HANG UP ON ME AND DONT EMAIL ME BACK I WANT MY MONEY~

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear rayna,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Can you please provide the order number and we will send the shipping status to your e-mail?
Any questions please feel free to contact us in this link:
http://www.dealsmachine.com/gp/contact-us-20/

Best regards,
Customer Service

Thumbnail of user frederikp1
Denmark
1 review
1 helpful vote
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September 6th, 2015

I am very satisfied with dealsmachine, i have bought a lot of stuff there, and it came always very fast. GOOD product quality, and cheap prices!

Thumbnail of user liac3
Australia
1 review
7 helpful votes
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June 29th, 2015

Firstly, I was over charged $2.56 for NO reason. They should have charged me $41.44 but ended up charging $44.00. Numbers are quite similar, so I guess lots of people wouldn't notice. Seems very suspicious. To top it off, even though I submitted TWO separate tickets enquiring about that, they are both still "processing" since 16th June 2015.
Secondly, the tracking number provided never helped me track my item which was very INCONVENIENT. In fact, on the email they sent me with the tracking code, they provided a link to track the item and link was called "Australia Post Registered", so I naturally supposed it was to Aust Post website but in fact it was chinese website that my computer picked up straight away as containing malware and would not let me open. What is that about?!
My item finally arrived after 10 business, even though I was promised 3-7 business days with expedited shipping. It was a MacBook charger with 5 pins. On the first day 1 of the pins broke, even though I was using properly. On the second day the second pin broke and the the charger connector got really hot and it stopped working all togehter. It's dead, totally useless after 2 days.
As a result I had to buy another charger, now an originial one of course. Lesson learned the hard way. Dealsmachine NEVER EVER AGAIN, it's just disgraceful to say the least. Not to mention your non-exisiting customer service! What a joke! I want my money back right now.

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Lia,

We want to say thank you for providing us with important information about your situation.We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.

We have updated the rate of our website regularly and 44usd is the right price.
We can get the parcel situation with tracking number, please check if you have chosen the right website.
For the quality issue, please work with us in your support ticket, we will figure out the best solution for you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Dealsmachine Customer Service

Thumbnail of user khalilt4
New Jersey
4 reviews
1 helpful vote
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June 23rd, 2016
Verified purchase

I'm here to share my great experience and my 100% satisfaction with the best website shopping ever, the Dealsmachine, com
I've tried other online shopping website (chineese website shop) but the best of them is dealsmachine, until now i've bought more than 800usd, ( and it's just the begining) and never i was disappointed with them service, them quality and them fast responding customer online service.
The best thing, that they give to you special gifts when you make order more than 30usd. They are the only website store who do that.
This is the advantages on the dealsmachine.com:
- The quality service are top
- The shippment process is fast
- The shippment service is fast too
- The customer service online are great, (always solves issues verry hurry)
- Some great gifts given for free after making order more than 30usd.
- The product price are always very low than the other online shopping website.
- They give you by email, great discount, and lot of DM points to convert it to dollars.
- Great promotions are on Dealsmachine.
What about Cons:
Simply nothing to say, i've never live a problem or issue with them.
Dealsmachine;
You are the top.
Thank you so much for your great service.

Service
Value
Shipping
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Thumbnail of user charmainef
6 reviews
25 helpful votes
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January 17th, 2015

The cheapest site in the world. It would be great if you get a warehouse in the eu. 5 stars for me. Recommend Dealsmachine!

Thumbnail of user stephanec
Canada
1 review
0 helpful votes
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March 16th, 2015

This is my prefered website for all electronic orders. Shipping is so fast and price unbeatable.

Thanks Dealmachine

Thumbnail of user pavelh3
Czechia
1 review
0 helpful votes
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November 4th, 2016
Verified purchase

I have repeatedly bought and I'm very satisfied with the price, quality and communications. I definitely recommend

Thumbnail of user sebastiano6
Chile
1 review
5 helpful votes
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November 25th, 2015

I bought a product on 8 November and is still in state: processing. I wrote a ticket and I have no answers!. Apparently this site is a rip

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Sebastian,
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dealsmachine Customer Service

Thumbnail of user brights1
Norfolk Island
1 review
0 helpful votes
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June 23rd, 2016
Verified purchase

I love Dealsmachine, affordable goods, quality goods, fast shipping, nice services... Dealsmachine is just great.

Tip for consumers:
Its a good site... No scam!!!

Service
Value
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Thumbnail of user andreasa6
Cyprus
1 review
2 helpful votes
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March 2nd, 2015

They took the money ans they never ship the item! They even not answer to the emails or the 'live chat'!

Tip for consumers:
STAY AWAY!!!!

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Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear Andreas a.,

Thank you for recent comments.

Please tell us your order number so we can check for you.

We are committed to assisting every customer at any time.

Best Regards,
Dealsmachine Customer Service

Thumbnail of user wlew
Kansas
1 review
2 helpful votes
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November 23rd, 2015

I made an order but i can; t pay for it!
Paypal is the only way they let you pay
Paypal claims some error though my card is valid
Wtf?

Thumbnail of user dealsmachines
Dealsmachine S. – DealsMachine Rep

Dear wle,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
Here is the payment method: http://www.dealsmachine.com/gp/payment-methods-103/
Please contact us for apecific information at http://support.dealsmachine.com/?lang=en
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dealsmachine Customer Service

Thumbnail of user annar45
6 reviews
15 helpful votes
  • Send Message
January 18th, 2015

This phone is awesome. Great product for the low price. I most definitely will be doing more business with you!

Thumbnail of user amelae
Florida
1 review
0 helpful votes
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June 15th, 2019

Only One Star because my understanding is they have ceased trading. Website has been 'down' for 80 days.

Thumbnail of user rokk11
Slovenia
1 review
1 helpful vote
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December 30th, 2014

Some great deals, good customer service, reliable purchase. Purchased 15 orders so far and no problems.

Thumbnail of user kyliec3
Australia
1 review
0 helpful votes
  • Send Message
December 28th, 2014

Great products at affordable prices. Shipped within time frames. Been using them for 5 years now. Friendly and approachable staff.

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Dealsmachine S.

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