Decluttr

I sent in a gently used iPad Air 2 for sale. Decluttr was willing to pay $125 for it. After inspection they claimed the headphone port was non functioning and tried to counter offer with $12.50. I was immediately suspicious since I had never once used the headphone port on this iPad. I requested the item be returned to me. I have it back now and the headphone port works just fine.

Worth noting as well - Decluttr emphasizes that you pack and ship your items very well when you send to them to avoid any damage. When my iPad was returned to me it was squeezed into a standard yellow padded envelope with very little protection.

Overall this process took over two weeks. I could have sold my item on eBay in that time. I thought selling my iPad to Decluttr would be more convenient but did not count on their dishonest inspection process and attempt to defraud me. Seller beware.

I am not sure how I missed these reviews before making a purchase from this company, the
Customer service is the worst. Run run the other way pay full price do anything else but don't make a purchase with them.

If you have equipment issue even with items that state is refurbished pristine (crap) there is no one to speak to, you email and someone responds at 4am they are looking into it. There. Is no one to help resolve anything if there is an issue, take your money anywhere else you will regret it, then are not even worth 1/2 a star.

Got an email that my order was received on a Wednesday, and that technician will be checking my device. Got another email that Thursday stating the same thing. Is there one person working on the warehouse? My phone was fully charged when I sent it. How long does it take to turn on a damn phone and make sure it works? Are they using the force? Is a toddler checking the phone, or a monkey with downs? I don't get it. Use a local market app, you will sale your stuff much faster.

I had my IPad tested before sending it to decluttr and they fail it trying to offer me $200 less than originally offered. It's been 2 weeks and I still haven't gotten my IPad back and nobody answers my messages to them. Id be real careful sending them anything of value. They'll say they are going to pay you good money then say oh the LCD failed $20 is all it's worth. I'll be lucky to get the IPAD back. Rip Off

Yes they actually LIE and cherry pick the best CDs/DVDs from your package, then tell you these were "missing from your order." This while giving you nine cents for the others. TAKE PICTURES of your package, they are nothing but liars and thieves!

I sold them a very new Iphone 12 great condition and told me there was a red flag and wouldn't pay me what I was offered, which was $392. I asked for them to return my phone, said it would be returned to me in 2-4 business days. I was on vacation and when I got back still no phone. I followed up with them and they informed me that the sales tech sold my phone online, without my consent and offered to pay me less $302, I wanted the full amount since I didn't authorize the first request to sell my phone. I was livid at this point, as a single mom trying to get some extra cash. I followed up with them asking how they could do this because I never once gave approval to sell my phone. I got a reply stating that they are shipping my phone out and I should get it in 2-4 business days. I again followed up twice and still haven't received a payment or my phone. I will get an attorney involved because this is the worst experience I have ever had with customer service and for them to just sell my phone without my approval. Stay away and don't even try doing business with them!

I had a large dvd collection that I had been trying to sell off for a while and this site was a life saver. This site gave me the most money back for dvds and it gives a decent amount back for phones too. If they receive your item and they don't believe the quality is good enough they contact you and you can decide to take their offer or get the item returned. I personally have made over $400 selling my dvds and an old note 4 phone. I would recommend checking out other places to sell your stuff back to make sure decluttr is offering the highest price but over 80% of the items i have sold them have been the highest offer, usually by a significant amount.

Avoid at all costs. Total fraud. About 6 months ago I sold my Samsung Galaxy S7 to Decluttr for $91 (Gazelle, which I had always used in the past, offered a lot less). When they received the cell phone, they claimed the screen had burnout and lowered their offer to $8. I work in IT Engineering. The phone screen was NOT burned. I told them to ship it back. They never did. I spent MONTHS trying to resolve this. Every time they told me they would escalate this to a supervisor the conversation ended. I finally got an $8 check in the mail months later.

I work in IT. I have never ever had an experience like this selling IT hardware. I should have stayed with Gazelle. What a mistake.

Sent them my phone for the quoted price. Phone is in pristine condition. However, they claimed that the audio playback was inaudible, but I have recordings from the day before it was sent to them and the audio is just fine. No issues with that phone whatsoever. Initially offered my $771 and then tried to counter-offer me $120 for an unlocked, 256 iPhone 12 Pro.

Guys don't even try to have any business with them. I sent them phone in very good condition without scratches, like new. After, got email that button is not working and screen is cracked. They offer me $14 insted of &150. It is not big money, but could be worse. I can't reach tech support to find out why it is happen. Phone number isn't working. After all of it, I rejected my Oder. It already second week waiting for any respond or my working phone back. Don't even try guys, they getting your financial info too. Also, I assume they might remove working parts from the phone and send me broken. Any way please, be careful guys.

This is not a business it's a scam. The customer support phone number is fake and when you call it states all circuits are busy regardless of the time you call. They stole one of my devices after saying it had a bad ESN I contacted the cell phone provider and the ESN was clean. They do not pay the next day as they claim. Please avoid this place at all cost. I have an email stating that they would return my device and it's been weeks no device. Now I'm am forced to file multiple complaints against them. I also believe that they are doing this because of racial reasons. Avoid or risk being scammed.

They offered me $160 for my 2015 MacBook, which was in good condition. They contacted me after receiving it with a revised offer of $16 due to "pressure marks" and "battery needs service." I don't even know what they meant by "pressure marks" as I got my MacBook back from them in the same condition. Also holds a charge for 3-4 hours which is excellent for such an old model. Kudos for the quick turn-around time as they sent it back to me within a week, but I would never waste my time with Decluttr ever again. How many people just give up and accept their unconscionable offers?