Decluttr

My items were shipped but sat in limbo via their courier for well over ten days. Never got an update and trying to get a refund is like pulling teeth. Please, if you can, use any other seller but this one. They are absolutely the worst company I've ever dealt with

Contacted them 7 days after the "expected delivery date" when a book did not arrive. (BTW: I received no notice that shipment had actually occurred.) Their reply was that I was contacting them beyond their "within 30 days of expected delivery date" and that "Due to the length of time that has passed, we do not have access to our records". Sounds like this "company" in not on the up-and-up. You may also note that in trying to contact this GA vendor, email goes to an address in the UK. Be aware before you deal with this group (or individual.)

My husband ordered phones from this company which were supposed to be unlocked, but only mine was. He ended up having to buy another new phone for twice the price from our wireless provider, and there is no obvious way to return the phone from Decluttr and get our money back. I'm pretty sure they purposely sent a faulty shipping label so that they would never receive the phone back and they would have an excuse to not refund our money. They are unreachable by phone. Email response is minimal. In fact, I'm also pretty sure they block email addresses so they can claim you never tried to reach out to them. We will never buy from Decluttr again and I urge anyone else who is considering buying anything from them to go elsewhere.

I bought iPhone that was advertised as a Verizon phone, but it was still locked by another carrier. I went through their chat and sent them a bunch of pictures of what I was seeing on the phone, they told me to return it and they would inspect it further. When I told them I was really unhappy about that (because I needed the phone immediately) they removed me from the chat and put me back in their queue. I eventually took a stab myself and went to AT&T to request an unlock — and I guessed correctly that it was AT&T previously. Within 5 minutes I unlocked the phone myself! The decluttr chat was completely useless! Their ad was misleading. The whole experience was terrible. Strongly discouraged to ever buy from decluttr again. We aware, they are VERY risky to purchase from.

I sell used items online and come across a lot of dvds and cds and started doing business with Declutter. The first 6 months went smooth. The following 6 months not so much. I have not been paid on 6 different packages I sent in. I have tried contacting them for 5 months now. They basically took my packages and that's that. The company is a complete SCAM. A bunch of losers ripping off the public. I really do not have much money so to rip someone off like myself you really have hit bottom. I sold 162 dvds in one package and was only getting paid $38 they took it. Any package that I have sent in over $20 they kept. Then you have a option to ask' when will you get paid'… if your having a similar problem such as myself when you try and utilize this option it takes you to a page that's says 'this page can not be found'
What a joke

I wish I had don't more research before doing any business with this unscrupulous company. They believe their terms of service gives them a license to steal. They will quote you a price and short you without any proof. We are just supposed to take their word that a sealed video game had damaged artwork. All I'm asking is proof. Otherwise you are stealing from the public and I hope the $20 was worth it. If you don't believe me - look at the low scores on this site and google. Dozens of examples of shadiness. BEWARE

Purchased a phone in Feb. Touchscreen stopped working in Aug. Returned for repair x2 and they voided warranty without fixing or replacing like warranty said. Worst customer service and business ever. Stay away.

I inquired about my order, then customer agent canceled order. Contacted again to find out option on order inquiry only to be told Decluttr is down and can't check order for a few hours and to check back. Horrible customer service.

I sent a package more than 2 weeks ago and was told the package was received last Tuesday. The company says they will notify the seller when your package is received the very same day, the items will be processed the next day, and the seller would be paid the day after.
None of that happened for me. I had to email Decluttr after UPS stated my package was delivered asking if they received the delivery. They told me my order was indeed received and that they would process my order the next day. A week has gone by and I only just received an email today telling me not all of my items were included in the box. That is a total lie. Now, they are telling me they cannot complete the process and cannot pay me the amount they offered.

This site is a total scam and I implore everyone never to use it.

While I like their Blu Ray/DVD selection, it takes them forever to send my order out! I'm a fairly new customer, and this is one of my pet peeves. I expect to get it within 14 days! These are movies, not a refrigerator! Is this company holding my money for as long as possible so they can draw interest from it?

They also say they will provide a tracking # when they send out orders. Um….no they don't. I want to submit another large order, but won't until they get my previous order filled. What's the bottle neck in your shipping Dept.? Why don't they give a monetary option for those who want expedited shipping? It's now 8 days with no contact, and no tracking number. However, they wanted instant payment at time of order, and didn't "hold" it until they shipped! All of my other online purchase companies I order from, don't take money out of my account until my order is shipped!

Annella McKinley

I sent a practically new PS5 to them they quoted me $300. I packaged the game up perfectly. They sent me a message offering me $50 saying my casing was damaged. I sent them pictures I took before my game was shipped with time stamps they claim my game came this way and it wasn't from the shipper because the parcel box wasn't damaged. I asked them to send me pictures of the parcel, of course they can't. I am going the legal way.

They will use a vague reason to massively reduce their offer without presenting evidence of the issue. My Xbox was in full working order, they offered over $100. It arrived with them and I was told it had a "significant software or hardware issue" with no further details despite my requests.

Scam set up to sell on your hardware for a profit.

Update: I finally received my console back after 6 weeks of waiting. And surprise surprise, it's working fine. Currently updating itself as I factory reset before sending (as they request)

I sent them $40 worth of CDs. First, they claimed that one was missing. Then they kept saying that payment would be sent in 2-3 business days. It's been 2 weeks, and still no payment! Each time I contacted their Customer Service, I got a different person who sent me a very obvious "template response." Please send us a copy of your bank statement to verify that the funds have not been deposited" I got the same message three times!

Do NOT send this customer your items. You will likely not get paid or only be paid an amount you never agreed to!

I sold two iphone X to Decluttr, both of which were delivered to them on 11/19/2020. My Decluttr account only shows them receiving 1 of 2 phones, despite the proof of delivery from UPS showing "Kelsey" received each phone at Decluttr's loading dock. I emailed customer service on December 28, and received a reply yesterday, Jan. 4th, basically asking me to send the order number, which I had already done last week. So far, they have only paid for one of my two phones. Use Gazelle, much better customer service!

I sold my Surface Pro 6 and still waiting for my payment (which is more than a month now). I hear the same excuse from customer service saying "my bank declined to honor their ACH" and it's a bull. I will never recommend Decluttr to my friends or family members.

Absolutely horrible terrible customer service and they will not pay you! Do not trust their reviews on their website, they filter them so only the 3,4 and 5 stars appear. I was never paid for my iPhone X that was is excellent condition. They gave me the run around about my phone and now say it is out of their 28 day window. They do not have a phone number or address listed on their site—-SCAM

Got a quote and shipped my device. They received it and emailed me that my payment was on the way. All is going as planned. UNTIL. Money never arrives. Contact support, provide banking records (!) that show no deposit. Contact support (by chat because you can't talk to anyone) told my money will be there soon. Contact support again, told I will be emailed about it. Contact support 7 more times, same response. No money, no device, no email that they said they would send. They still have my device and haven't paid me. This company is unethical at best and mostly likely just a scam.

Sent in my iPhone 7 in perfect condition, I was offered $60 for it. They said when they received it, that the screen was broken and I could only get $12. I've ready from many other reviews that this is what they do. If you reject the offer, they will just send you your phone back broken. Total scam! Avoid!

I ordered a refurbished Ipad Pro from Decluttr, and even got a 10% discount.
That being said, I received it today. Now, they said it was in "good, refurbished" condition. They were wrong. It arrived in "like-new" condition. I am quite impressed. Included was a little lightening cable.
Seriously, I was skeptical at first given all the negative reviews, but, now I'm very pleased.
The only con was trying to check order status. It kept on coming up as in processing and yet I received it today. Not knowing when it was being shipped was a let down because I waited to make sure the accessories I needed (longer cable and a screen protector) would be appropriate for this model. But, as I said it appears to be brand new except for a few very light scratched on the rear of the device. Good job!

I sent a perfectly fine ipad to them. Looked brand new as it had lived it's life in a case. I get a response that the LCD is bad and the microphone is bad and the offer dropped from $106 to $19. I contact them via chat and say "it was totally fine so it has to either be an error on your end or it was damaged in shipping." They are willing to open a claim with UPS if I provide them my proof of sending it. It was THEIR prepaid label! And they acknowledged it was received. How could I even possibly fake this! They insist "anyone can bring a package to us, we have to prove you sent it". I even checked the tracking number - I cannot fake a package with their tracking number showing it went from my city to theirs. I called this out and they disconnected the chat. FRAUD