Overview
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Scam take your money then ask for more then they ask for profe of id bank photos. They scam me good but I hope this helps someone else
My iphone was refurbished from the insurance claim and locked to EMEA - which nor the network provider, the insurance company or the iphone were willing to assist.
The sitejabber did this remotely for me over night whilst I was asleep. Thank you for this!
Negatives - Initially the price is promoted as 24 pounds. Then I was asked to pay another 33 pounds to actually unlock my phone - this is very misleading and I would have preferred up front cost from the beginning.
Thank you for your kind support
Hello Y Suzuki,
Thank you for your review and for sharing your experience! I'm glad to hear that your unlock was completed successfully. I completely understand your feelings about the payment structure. We do provide an Eligibility Check for £23.99, followed by the unlocking fee of £33, which is all laid out on the checkout page before purchase. This process ensures that each phone is assessed properly for compatibility.
Your feedback is valuable to us, and I’ll make sure it's passed along. If you have any more questions or if there’s anything else I can assist you with, feel free to reach out!
Best wishes,
Charlotte
I was very surprised that you could just do this and it would actually work. My phone was unlocked instantly. I would definitely recommend this to more people.
Hi Daquan!
Thank you so much for your amazing feedback! We're thrilled to hear that your iPhone 12 Pro Max was unlocked instantly. Your recommendation means a lot to us, and we're here to help anyone else looking to unlock their devices. If you have any further questions or need assistance in the future, don’t hesitate to reach out.
Best regards!
For anybody that's feeling skeptical I was too but then I got the codes and the first time I tried it it worked. The service really works! I'm very happy with the service I paid for
Hi Jennifer,
Thank you for your feedback! I'm so glad to hear that the unlocking process for your Galaxy S24 Ultra went smoothly and that the codes worked for you on the first try. That's fantastic to hear!
If you have any further questions or need assistance with anything else, feel free to reach out. We're always here to help!
Best regards,
Charlotte
Foi muito rápido e muito eficiente este site e sumper bom já é o segunde telefone que consigo lhe desbloquear de rede espero que continuem com o vossos serviços e sempre estarei a prestar os vosssos serviços obrigado
Exellent service! Deblocage satisfait fonctionel, avec un cell des annés 2009 fournis par telleus au canada.
Quick, easy and simple. Everything worked and took less than a day to complete
Me habían regalado un IPhone 13 Mexicano que estaba bloqueado y no podía usarlo con Movistar en España. Lo llevé a varios sitios y nadie me daba solución, hasta que un amigo me habló de DirectInlocks, al principio no le creí, pero después me metí en su web y el proceso fue súper sencillo y en menos de 12 horas ya tenía mi Iphone desbloqueado, estoy encantado con el servicio.
Hola Jorge Navarro, ¡muchas gracias por compartir tu experiencia! Me alegra mucho saber que pudiste desbloquear tu iPhone 13 en menos de 12 horas y que todo salió bien. Tu confianza en nuestro servicio significa mucho para nosotros. Disfruta de tu teléfono con Movistar en España y, si alguna vez necesitas asistencia en el futuro, háznoslo saber. ¡Que tengas un buen día!
Hit or miss, but sometimes worth it. I have had a 30% success ratio with this service.
Tentei o desbloqueio do meu S24 com outras operadoras e não consegui, com a
Direct Unlocks foi fiel do inicio ao fim comigo, nos horários e datas, valeu muita a pena cada centavo gasto mesmo sabendo q o valor foi muito justo para o desbloqueio. Obrigado.
Bought a second hand Samsung S20 as a Xmas present for my father in law but released it was locked to Tesco. To be able to put his Sky sim in it, I contacted you to get the device unlocked. Within 24 hours it was all done with ease.
Hi Simon Harry,
Thank you for taking the time to leave a review! I'm delighted to hear that your unlocking process for the Samsung Galaxy S20 FE 5G went smoothly and was completed within 24 hours. It's great that you chose us based on our reviews, and I hope the device makes a wonderful Christmas gift for your father-in-law!
If you have any further questions or need assistance, feel free to reach out. Enjoy your day!
Best regards,
Charlotte
I needed to unlock my phone and had a fantastic and efficient services the unlock was refused by ee but they applied to samsung and it was unlocked withing 12 hours so all in all im very happy with the service
Hi Chris,
Thank you so much for your positive feedback! We're thrilled to hear that your unlock request was processed efficiently and that the team was able to assist you promptly. It's great to know you are happy with our service. If you have any more questions or need assistance in the future, don’t hesitate to reach out!
Best,
Charlotte
Took 10 days but it worked! Paid the first fee, then a second, then they negotiated the payoff and I paid the reduced price and viola!
Hi Christopher,
Thank you for sharing your experience! I'm glad to hear the unlocking process was successful for your iPhone 16. I understand the multiple payments can seem a bit confusing, but all costs, including the eligibility check and the unlocking fee, are outlined on our checkout page before you purchase.
If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Best regards,
Charlotte
Very responsive customer service every situations is unique I learned and can vary in time
But they will eventually get your phone
Unlocked
Hi Brandon,
Thank you for taking the time to leave your review! We're thrilled to hear that you appreciated our responsive customer service. Every unlocking situation is unique, and we do our best to ensure a smooth experience for you.
Since your order status is marked as "Unlock Complete," it sounds like we're on the right track! If you have any further questions or need assistance with the unlock process, feel free to reach out, and we'll be happy to help.
Thanks again for your feedback, and we hope you enjoy your unlocked iPhone 13 Pro Max!
Best,
Charlotte
It is a very good application it does its job well I am very satisfied
Hi Nichita, thanks so much for the kind words! I'm delighted to hear that you're happy with our service and that your Galaxy A55 5g unlock met your expectations. Enjoy your unlocked phone and don't hesitate to reach out if you need any further assistance!
Did not know the phone needed to be unlocked searched and found direct unlock easy and fast.
Hi Aaronestes Smith,
Thank you for your review! I'm glad to hear that you found Direct Unlocks easy and fast. We strive to provide a smooth unlocking experience. If you have any questions or need assistance with your iPhone 8 Plus, feel free to reach out. We're here to help!
Best,
Charlotte
I was extremely skeptical but then I checked the reviews and moved forward with the unlock process, I am so happy that you unlocked my phone. Greatly Spreciated
Hello Tom Kehn,
Thank you so much for your kind words! We're thrilled to hear that you decided to move forward with the unlock process and that you're happy with the results. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy your unlocked iPhone 13 Pro Max!
Best,
Charlotte
Take a little longer and the prices it's not what I thought but work
Hi Jose, thanks for sharing your feedback. I’m sorry the process took a bit longer than you’d hoped and that the pricing wasn’t what you expected. The fee of $54 covers the unlocking after the eligibility check, and all costs are clearly outlined during checkout. I’m glad your iPhone 13 Pro Max is now unlocked and working well with AT&T. Let me know if there’s anything else I can help you with. Have a great day!
Excelente servicio me desbloquearon mi celular iPhone 14 Pro Max en el tiempo en el cual me indicaron y no tuve ningún problema
What a fantastic service to get my phone unlocked. Such speed and everything explained really well. So easy to do. Would recommend to everyone. Thank you
Hi Scott Henstock,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service fast and easy to navigate. Your recommendation means a lot to us! If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Charlotte
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jorden,
I'm really sorry to hear you're feeling this way. I understand that the process can be frustrating, but I want to reassure you that all charges are outlined clearly during the checkout. You've already made two payments: $28.99 for the Eligibility Check and $50 for the Standard Unlock.
Since your order status is "Unlock Complete," it seems your unlock codes are ready to use. You can unlock your Samsung Galaxy S24 Ultra with the code provided: "4228002635124067". If you need any help with the unlocking process, just let me know—I’m here to help!
We appreciate your feedback and hope you give us another chance to provide a better experience.
Best,
Charlotte