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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
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The service was great
Even a phone shop couldn't open the phone to any sim and use done it
Would highly recommend 👌
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My name is Josh (aka.Tricknillogy) and I am one of googles top 10 reviewers on the Internet today, and I am here to say that direct unlocks does exactly what they say they will do.
I am highly impressed by the speed and accuracy of this internet based company, great job all who worked on getting my unlock codes.
Hi Josh, thank you so much for the amazing review! We're thrilled that you're impressed with how we handled your unlock and really appreciate you sharing your experience. Have a great day and enjoy your unlocked phone!
Servicio extremadamente 5 estrellas, ya he solicitado dos códigos de desbloqueo, para un Galaxy S22 Ultra y S24 Ultra y los he recibido con éxito y sin inconvenientes, esta pagina es 100% confiable.
Hola Alexis, ¡muchas gracias por tus amables palabras! Me alegra mucho saber que tuviste una experiencia sin problemas al desbloquear tu Galaxy S22 Ultra y tu S24 Ultra. Agradecemos mucho tu confianza en nuestros servicios y esperamos poder atenderte de nuevo en el futuro.
It was smooth and pleasant. I never had an easier time working with technology as I have had today!
Hi Matthew, I'm thrilled to hear you had a smooth and pleasant experience unlocking your iPhone 14 Pro. Thanks for sharing your feedback and enjoy your newly unlocked device!
It took some extra days and almost made me think I was scammed. Then I received a message with my code and it went through on the first try! THEY ARE NOT A SCAM!
Hi Jessica, thank you for your feedback! I'm really sorry about the delay, but I'm thrilled the code worked perfectly in the end. Your satisfaction means a lot to us, and we're glad you now feel reassured. Thanks for choosing Direct Unlocks!
Well after purchasing multiple unlocks from different companies and them just being not true, I was a little skeptical but I purchased it from them and they've been kept in contact and they explaining me the process and you know they came through they unlocked my phone. It was T-Mobile restricted and now it is unlocked to any carrier right now. I currently have it on Verizon. Thank you, direct unlocks...
Hi Nathanial, thank you so much for your kind words! We're delighted to hear that after your experiences with other companies, our process was clear and successful. It’s great to know that your iPhone 11 Pro Max transitioning from T-Mobile to Verizon has been smooth. Your trust means a lot to us—enjoy your unlocked phone, and feel free to reach out if you have any questions in the future!
I switched providers and AT&T gave me trouble unlocking my phone although it was paid for, but this direct unlocks helped take care of it. The only thing I didn't like is that I wasn't told that it would be over a week but eventually they took care of it.
Apologies for the delay Myriam. We had to request your code from Samsung as AT&T weren't forthcoming with timely codes. Manufacturer codes always takes a little longer! I'm glad your phone is now successfully unlocked.
At first i was unsure this was gonna work and after 4 days later i was really starting to wonder, but the next day i got the email with the unlock code and it worked flawlessly. 100% satisfied and absolutely worth the money, thank you
Hi Andrew, thank you so much for sharing your experience! I'm thrilled to hear the code worked flawlessly and that you're 100% satisfied with your unlock. It means a lot to us! If there's anything else we can help you with in the future, please don't hesitate to reach out. Enjoy your Galaxy S21+ 5G unlocked and have a great day!
It was good it worked wish i knew there were two seperate charges tho that was actually a unpleasant suprise unlock boot just charged me 35$ and unblocked my s24 ulktra remotely
Hi Jay, I'm glad to hear your phone is now unlocked! I understand that seeing two charges can be a bit of a surprise. We do require separate payments—one for the Eligibility Check and one for the Unlock Payment—and all costs are clearly outlined on the checkout page before purchase. One thing I'm a little confused about is your mention of an S24 Ultra, as our records show your Samsung Galaxy S20 5G was unlocked. Could you let me know if there's something else going on? I'm here to help!
I was a little nervous but I just held out and got an email in the middle of the night and bam, we in the game.
Hi Zion, thanks so much for sharing your experience. I'm really happy to hear that everything fell into place and that you received your email—even if it was in the middle of the night! We're here to make the process as smooth as possible, and it's great to know you’re now in the game. Enjoy your unlocked iPhone 13, and if you have any questions or need further assistance, just give us a shout. Have an awesome day!
Payed for the $25 to run the imei and came back clear. So payed the $106 for the unlock codes... Took 3 days for the unlock code a day later than the 48 hours but they stayed in contact everytime I messaged them they would message back... Site is legit and sim unlock code was simple and they also gave directions with the email on how to do it... Definitely recommended and cut out the middle man at any cell phone place who would just pay these companies and uncharged you..
Hi Robert, thank you so much for your kind words! I'm really glad to hear that our communication and detailed instructions made the process smooth for you, and it’s great to know that you found our service a solid alternative to the middleman. Enjoy your unlocked Samsung S23+—if you need any further assistance, we're here to help!
It's quick and delivered as promised, unlike other service provider.
Hi Kyung, thanks so much for your kind words! I'm really glad our process was quick and delivered as promised. Enjoy your unlocked iPhone 16 Pro Max, and if you ever need assistance or have any questions in the future, we're here to help. Have a fantastic day!
Great Service, in 24 house my iPhone WAN unlocked and working perfectly.
Excelent quality for price and very user friendly.
I deep recommend.
Hi Miguel Jorge, thank you so much for the kind words! We're thrilled to hear your iPhone 15 is fully unlocked and working perfectly. Your recommendation really brightens our day, and we're always here if you need any further assistance. Enjoy your device!
I really appreciate they take only few hours and u no need to do anything they will mail you back when done thanks for this team really appreciate
Hi Tarnjeet, thanks so much for your kind words! We're delighted you had a speedy experience and that everything went smoothly with your unlock. It means a lot to our team, and we're here if you need any further assistance. Enjoy your iPhone 13!
The process took a bit but it definitely was worth the wait. Got my phone up and going now!
Hi Rebecca, thanks so much for your kind words! It's great to hear your Samsung S21 FE 5G is up and running again. We really appreciate your patience through the process. If you ever need anything else, we're here to help!
Me habían regalado un IPhone 13 Mexicano que estaba bloqueado y no podía usarlo con Movistar en España. Lo llevé a varios sitios y nadie me daba solución, hasta que un amigo me habló de DirectInlocks, al principio no le creí, pero después me metí en su web y el proceso fue súper sencillo y en menos de 12 horas ya tenía mi Iphone desbloqueado, estoy encantado con el servicio.
Hola Jorge Navarro, ¡muchas gracias por compartir tu experiencia! Me alegra mucho saber que pudiste desbloquear tu iPhone 13 en menos de 12 horas y que todo salió bien. Tu confianza en nuestro servicio significa mucho para nosotros. Disfruta de tu teléfono con Movistar en España y, si alguna vez necesitas asistencia en el futuro, háznoslo saber. ¡Que tengas un buen día!
Wanted to unlock phone and this service was great And made it easy to do. I put my information in and in 3 days they sent me a code.
Needed to unlock a phone for one of my grandparents, Direct unlocks contacted EE whom couldn't unlock the phone so then proceeded to contact the Huawei directly, I was estimated 10 days to receive a code but received within 2!, Fantastic service would recommend 100%
Foi muito rápido e muito eficiente este site e sumper bom já é o segunde telefone que consigo lhe desbloquear de rede espero que continuem com o vossos serviços e sempre estarei a prestar os vosssos serviços obrigado
In spite of Telus taking their time and stalling the unlock… they persevered and went to Apple directly and sim was unlocked the next day! Very happy with the service.
Hi Margo, I'm really happy to hear your phone was unlocked and that you're pleased with the outcome—even with that extra delay from Telus. Thanks for sharing your experience, and enjoy your unlocked iPhone 7 Plus!
Answer: We have 15,000 reviews on our website, 15,000 reviews on Trustpilot, 9000 reviews on SafeSite, and 14,000 reviews here. Our rating is consistently over 4.5 stars :)
Answer: Depends on whether your phone is an iPhone or Android. IPhones unlocks are delivered over the air, and android unlocks require you to enter a code.
Answer: Hi - you can use your tracking page which will give you an estimated date of unlocking.
Answer: £23.99 is approx $28.99 - but the exchange rate does fluctuate
Answer: Sadly not, that is an illegal practice and unethical.
Answer: USe the form on our website and remember to choose the network your phone is locked to. If you don't know you can purchase a network check.
Hi Tanya, thanks so much for your awesome feedback! We're thrilled our service could help where even the phone shop couldn't. Enjoy your now unlocked iPhone 11 and please let us know if you need anything else. Have a great day!