Direct Vacuums

Great microwave at a fraction of the price, reliable and professional. 2nd purchase and more to follow. Would highly recommend

I ordered a Vax and by god I wish I hadn't the Vax was damagedand it wasn't the one I ordered I emailed 6 times before I got a label to return the bloody thing Pap pal rembust me don't buy they are crooks.

If you want a vacuum cleaner that breaks down after a few weeks and is impossible to repair or refund, then Vacuums Direct is the place to go.

At first they sent me a wrong hoover that I had to send back. Then I got replies from a different advisor every single time I messaged and they kept asking for tracking details they already received, then kept saying they cannot send a replacement until wrong item arrives, even though it was with them for a few days already. They sent a replacement eventually that was, as people say, good for skip and that's an understatement, really. Yet another trip to DPD drop off point, yet another bunch of messages asking for tracking they already had plus insisting they need to wait for a replacement to arrive so they did not even bother checking tracking details they have asked for like five times.

Hoover broke within less than a year, I was glad they offered 12-month warranty, but it turned out it's just a 'smokescreen' to cover the fact they simply lie. I had to return an item at my own expense, which I understand, but I expected a refund once it was inspected and a fault was found to be not caused by me. They said they would not refund me since it was more than 30 days. Then why do they offer 12 month warranty? Seller insisted I need to send everything that came with a hoover, even though it was just a body that was faulty. They have kept hoover for nearly three weeks with no contact to update me at all, I had to chase them. I am pretty sure they have kept it for so long to make sure warranty period ends in the meantime and I would have no right to further repairs if something went wrong while in their possession. Once again asked for a refund of postage costs and once again refused. Item arrived and, not surprisingly at all, they either broke a nozzle that used to have LED lights and rotating brush before I sent it for a 'repair' or they swapped it and they did not even test a hoover before sending it back. I messaged as soon as I noticed an issue (within 10 minutes of opening a parcel) and had no reply. I asked ebay to step in, but I was told it was out of their 'jurisdiction' cause it's been more than thirty days. I told them to at least contact a seller cause seems like they weren't going to reply and reconsider their 'trusted seller' title as it makes a false impression that ebay was not trustworthy either. I've been advised to contact trading standards (which I did as soon as I was told so) and all of the sudden seller messaged me apologising and offering to send a replacement nozzle and asking to post back a faulty one which shouldn't have been sent out in the first place. I told them that now I am gonna wait for TS to reply and will check with them if I can request a full refund since I am tired of their attitude towards me and others as well.

Unless you are a masochist, avoid that company. There should be an option for a negative rating for sellers like this, and I mean it literally, they deserve a rating below zero.

GM!

This is absolutely a ridiculous customer support and I feel I have been cheated. I wish I had gone through google reviews before I made my purchase.

I made my purchase on 14th November. On 24th November I expressed my disappointment and requested for RMA. I didn't receive any reply from them. On 28th November, and sent a reminder again for RMA. I was asked by the customer support on 29th November to provide serial number. It was shared the same day.

I received my RMA on 4th December and the vacuum was returned to them on the same day for refund.

And now I received message that directvacums is getting it delivered back to me. This is nonsense and unfair. It's clearly mentioned in their policies (https://www.directvacuums.co.uk/returns) that it can be returned without any quibbles in first 14 days. Now how can they expect me to return without RMA?

I would not buy from this service again. I was hoping to recommend this service to my colleagues in the hospital. Now, I would definitely not recommend this for sure.

Sent by Dr Khan