Direct Vacuums

Bought an item via ebay and they keep me in limbo for a month and cancelled my order without informing. They had a made up story about it saying scanned at one site but not in other site means it is lost in transit. Never buy from them.

Broken Hoover - replies seem to be computer generated as make no sense
Hoover broke within warranty, sent to be fixed - delivery at my cost. Returned without word. Postage not refunded as per their contract. Hoover was not fixed. I have now spent la year trying to get them to respond with anything worthwhile. Each reply is more or less this: We are sorry to hear this, once we have these details...
They never reply when I ask which details but they have EVERY piece of information they could ever need.
The hoover has been broken for a year now.

Ordered a nespresso coffee machine from their ebay site promising next day delivery. Emailed apparently they were looking into it but no reply since. Please avoid as it looks like the coffee machine never existed in the first place, but they are still offering the coffee machine currently on ebay on the same listing I bought it off. Can't phone them as they have a recorded message saying they are not offering a telephone service. They are probably tired of coming up with lies to tell people.

Placed order and next day received email saying Microwave is shipped. But clue where or what is the delivery tracking no etc. Tried to phone back but no luck. Waited 32 minutes same voice message is repeating from beginning. Extremely frustrated. Emailed them with the invoice details but no chat room or way to reach them. Testing my luck or need to complain to consumer court etc..

I ordered a Dolce gusto coffee machine with next day yodel delivery, 2 weeks later, I'm still waiting! Problem with address but when checked address was perfect, tried calling but on hold for 1 hour each time over 4 days, have now cancelled order and awaiting refund! Please don't use this company

Warning! Appears to be a fraudulent company took…
Appears to be a fraudulent company took my money back in April 2022 for next day delivery but received no Hoover, received a couple of replies apologising for late delivery however still no Hoover or resolution and they are not replying to emails or answering the phone, beware of this company order at own risk, if something looks to good to be true it usually is

Purchased kenwood toaster and matching kettle. Kettle arrived what I buy toaster arrived completely different and scratched all over! Customer service is the worse ever! They actually didn't have my toaster so thought they would just put any similar looking rubbish they had, that I wouldn't even want for free, they would then offer further discount, even though product was cheaper and worth nothing as scratched in the front, I hope I would accept!
When I refused and asked for money back they stopped replying to my messages!
Avoid this company at all cost! Savings are not worth the hassle! Will be opening PayPal dispute to get my money back.

The original Item sent to me broke (leaking coffee machine) within a month. It was replaced quickly and without any issues. HOWEVER second replaced had lose and worn screw which wasn't fitted properly and the second item broke again within 1.5mth. Because it is the second replacement I refuse to have it fixed again as it is too much inconvenience and it seems like the items they sell are not properly refurbished.The company refuses to refund even though in line with Consumer Act if first replacement fails then I have a right to a full refund. CAB confirms I'm right so if this cannot be resolved then will be reporting this business to an ombudsman.

Absolute disaster dealing with these people. Ordered a carpet shampoo machine, which arrived late and smashed. A replacement was promised which never arrived. Then a refund was promised but only if I transport the machine to the "Returns Centre" in my local town. This involves a 2 mile bus ride, and a 1/2 mile walk with a heavy carpet machine (I am 69 years old with mobility problems and a heart condition).

Ordered a reconditioned Miele with 12 month warranty.
Never worked. Impossible to speak to anyone.
Endless emails promising a replacement battery then saying it's out of stock then saying it's on it's way ad infinitum.
Asked for a refund and got zero response.
DO NOT USE THIS COMPANY!

Sold me a so called refurbished air fryer, which is in a filty state, while making it as hard as possible to see on the website it was, apperantly, grade C. I bought it thinking it was new and didn't open it until a few weeks later because it was going to be a Christmas present to someone. Contacted the company, first I was offered a better refurbished replacement and I refused it requesting a refund. Now instead of showing a good will and offering a refund they refused it basically saying no help and lump it.
So 80 quid waisted.
Just stay away from this lot.
Because you really need a magnifying glass to see that the item you are looking at is a refurbished one
Not very honest.

Never received and Direct Vaccums Will Not Respond. Bought an item from Direct Vacuums through Ebay. They say they despatched it with Yodel (red flag immediately) Yodel say they delivered but have no tracking information, no photographs, no nothing. They even investigated and spoke to the driver and came back and said to go back to Direct Vacuums but they are ignoring all of my communications. Ebay refused to help because the tracking said delivered, They say have to have something Yodel on headed paper to say where it was delivered, but as yodel have no idea where it was delivered they cannot help, also they say that they cannot help me as I am not their customer Direct Vaccums is and they can only deal with them. My next course of action is county court.

A friend and I decided to by a Vax from Direct Vacuums, my friend bought a New one which was actually secondhand, and by their reaction one could conclude it was normal. Mine never arrived and after sending many email with no reply's, I received a screen shot showing it was delivered to an address that does not exist. Told them is and we are now back to ignoring me, here's hoping Trading Standards can prosecute. Would recommend you purchase elsewhere.

Ordered a microwave off them which was supposed to be delivered next day but it did not come. Tried numerous times to contact them via their so-called official support e-mail and phone number, even tried chasing them on their Twitter and Facebook but received no response at all. In the end I tried to ask for a refund but of course no response. So no microwave and 40+ quid out of pocket and no way to heat my food, can't afford to buy another one. I reported them to trading standards they should NOT be in business.

I received a much inferior item than the one I bought. Poor packed up, several emails sent nothing resolved. Wanna have peace of mind after purchase? Buy from somewhere else or you are signing up for a gamble which is likely for you to lose. Btw, they cut off the model of the item on the box thinking we are fools, what a attitude!

Ordered what was advertised as a new vacuum cleaner. The one I received had clearly been well used, with considerable signs of wear. Additionally, it came without a handle, so, obviously, incomplete.
Contacted their 'support' team two days ago but no response.

Worst company I have ever dealt with. My vacuum stopped working after one use. Customer service take weeks to reply, they lie about refunds being issued. Finally received refund after waiting over two months. Shop elsewhere.

Bought a vacuum with a description that clearly stated 'brand new'.
Item delivered was not brand new - no packaging, no instruction booklet/docs, all but one tool attachment was missing, physical damage to the cleaner (extensive scrapes/gouging around the brush head housing). And, most of all, the item doesn't work (doesn't even switch on)
Direct vacuums aren't taking calls, so I emailed them requesting a full refund within 7 days.
When they eventually responded (day 5), they only offered a partial refund or exchange. I have rejected this and requested a full refund. Still awaiting on their response a further 5 days on.
Appalling customer service.
I've had to put it in the hands of PayPal to hopefully get a resolution, and will be contacting their local Trading Standards Office to lodge a complaint..

Bought a Vax vacuum(as new) battery lasted just over a month! Awful,,, cowboys, when i told them about battery they said the wanted full vacuum back,,, at my cost! £13! Went out and had to buy another Battery £79.99... tried for a little compensation = NO CHANCE... pity i cant leave NO STARS

All products come with a one year warranty. Which is worth little for piece of mind. When the customer services number has been transferred to remote. Which is ideal so no one responds to your complaint.

Picture the scene you buy a a vacuum on receipt it does not work! Yes that is what happened to us. A Goblin stick vacuum, delivered within 24 hours - not working. Then all communication unanswered. This sceptic in me thinks this is not an isolated case. You have a well oiled scam happening. So, if you do not heed this & run the gauntlet use PayPal. So Direct Vacuums standby to receive your 24 hour dispatched non working vacuum back. A total sham