Direct Vacuums

Do not order from this company. Item arrived late, when arrived switched vacuum on smoking and burning smell. Contacted no firm of communication, email on website to request refund and return still no reply. When you get a reply to your email 4days later saying its on its way after now being delivered, there's no way to email back there customer service company. Scammers avoid at all costs.

Never Again!
Ordered a new carpet washer and they sent a used one that still had dirty water in it all the labels were worn and it had scratches. Apologised and was promised I would be sent a new one now around 6 weeks later I still haven't received it. Emails take days to be answered, was told the item would be despatched after yet more apologies, only to be told today it would be sent to despatch today and would take 2 to 3 days to arrive so it was never sent to them even though I was told it had been. They offer next day delivery you'd think after 6 weeks they could do this on my item
Not the first time I've had issues i bought a vacuum which was faulty and returned to get it fixed only to wait to eventually be told they had received the item but then lost it.

I purchased a New Vax Platinum from here. I received a used scratched dirty machine. Seller and I both agreed a partial refund and I keep the item. Never received the refund, so I returned the item for a full refund. No refund was given and eBay had to intervein and issue a full refund. For a limited company with no support, none existent customer service who never answer the phone, I would certainly avoid the massive headache. After reading many other reviews I don't think they sell new products just used/refurbished items which they try to sell as new. My advice is to spend the extra cash and buy new and to avoid this company at all costs.

Reading reviews and from experience this company specialises in sending you a different model to the one you have ordered. Usually a cheaper model.
Then offering you a small refund if you keep it,