Doordash

Didn't order thr food but driver blocked the street thrn decided to swear an threaten me. Reported to customer service an they didnt care at all! Worst business ever!

We work in a doctor's office and had lunch scheduled to be delivered, in between clinics. Our suite number had been included in our order. Tracking the order, it showed the driver was at our location, but he never came up to our office. I then went downstairs and was told by the security guard, the driver walked in, didn't know where to go and went outside to make a phone call 3 minutes prior. I walked outside and he was no where in sight. He tried calling my home phone, which was on the order, but obviously did not let it ring enough for someone to answer and did not leave a message. I was able to contact DoorDash and found the driver had told them he couldn't find us, had a problem getting hold of someone and donated our lunch to a homeless person. To say that I was livid, was an understatement. At that point the options were a full refund, which would take 7-10 business days or resend the order, which would take another 45-60 minutes. There was no choice but to have the order redone, even though it was going to probably be delivered during clinic time. I saw who the driver was and did state he is never to deliver for us again. None of us were happy how this ended up and none of us ever want him to deliver to any of us in the future. Of course, we're all wondering if we should ever use DoorDash, again.

First of all the Non American Incompetent Representatives You get when You call are nothing but liars and just give You the runaround if god forbid You come across any issues with an order etc, I recently got tried out the supposedly Free Trial thing for Dash Pass and cancelled it right away to find out the thieves charged Me $9.99 and I was told it would be refunded within 5-7 days etc by a handful of Incompetent Reps and then when I had to call for the 13th time in a 4 day period I found out that I was actually not going to get refunded for the $9.99 I was wrongfully charged for a free trial that was cancelled right away, I ended up having to open a Credit Card Dispute with My Bank and file Complaints with BBB, CRA, FTC, etc and now having to leave Negative Reviews all over the Internet, unless You want to be lied to and stolen from I wouldn't suggest using Doordash to have anything Delivered.

After waiting for my food for 3 hours after my scheduled delivery time, the Dasher picked up the food and then cancelled my order. I am left to assume they enjoyed my $140 worth of bar-b-que and were never to be heard from again. Customer support at DoorDash was totally worthless. They offered no solutions and no restitution. I WOULD AVOID DOORDASH AT ALL COSTS.

DoorDash is by far the worst of all the delivery apps. Were you hoping not to receive an item you ordered? Or to receive *at least* one incorrect item? Or to have to wait 20+ minutes for the delivery person after they've already left the restaurant that was only five minutes from your house? All while paying not only $9.99 for DashPass (which is a rip-off, by the way, because there is still a delivery fee for most restaurants) and ordering twice a week, but also having to pay the additional DoorDash fees with each order and tipping well, but then getting attitude from your slow delivery person and ending up with cold food every time. If DoorDash support was actually helpful and/or would re-imburse me, that would be one thing, but I can't even change the tip amount (where I'm tipping 18% for a person to go to a restaurant that's five minutes away from me and then call and expect me to come downstairs and outside to their car to meet them to get the food. What am I tipping you for? Because it's certainly not exceptional service). I've cancelled my DoorDash subscription and deleted the app. If I want delivery, I'll be using SkipTheDishes and UberEats from now on.

I got an incomplete order from Nando's. When I contacted the driver he said he couldn't go back there so I had to eat without the drink I paid for.
Bad service!

Worst customer service experience in YEARS! I asked for a simple callback and their escalations team was incapable of having someone call me back. Seriously you fraudulently charged my card twice AFTER I removed my billing details and then you can't be bothered to follow through with a callback... Seriously I would not EVER recommend this company. I will be sending social media and written inquiries to the companies that trust them in ERROR to delivier their food. WORST COMPANY EVER! AND YES I am saying that as a working single woman! WORST COMPANY EVER! I have chat transcripts if you would like to have copies... worst service

THEY DON'T DESEREVE EVEN ONE STAR. DONT TIP THESE PEOPLE. THEY STEAL FOOD OUT OF YOUR BAGS. THEY CANCEL AND STEAL THE WHOLE ORDER. DRIVERS ARE A BUNCH OF CRIMINALS. DO YOU REALLY WANT ONE TO COME TO YOUR HOME?

I made an order online through Walmart for delivery and they use Door Dash. The order that was just delivered was not delivered by the dasher assigned to my order but by some guy she knows who is "helping" her deliver orders. I tried to call her several times and the first time she picked up would not say anything. The other 7 times I tried to call it went straight to voicemail and the automated system said her voicemail is full. I was trying to make sure she found my place because it's literally behind 2 other houses and several delivery people have problems finding my place. Why is this dasher having this guy deliver orders for her instead doing it herself? He's not getting paid for it. It's a good thing I went outside and dude actually found my place. As you can see by the photo, they don't like to take pics of where they actually leave orders. Just the general vacinity.If I could actually call Door Dash and them look up my Walmart order I would report this dasher. As it is, I gave this dasher 1 star and no tip cause she never actually showed up herself. This is the most unprofessional thing I've ever seen, concerning delivery drivers. Smh.

I placed an order for 5 items for my coworkers and I through Door Dash. I selected "if sold out, go with merchant recommendation" for each item, since we were hungry. I tipped based on the original total for 5 items. I placed the order, and a couple of minutes later I got 4 separate emails saying "this item is sold out, you are being refunded." The thing is, none of the items they emailed me about were items I ordered. When I got the delivery, I only got 1/5 of the items I ordered. If 4/5 of the items are sold out, and 4/4 of the replacements are sold out, give me a call at that point and tell me what my options are. I called them and no one answered and the message said to "call back." I wasn't given a chance to adjust the tip based on the new total. The next day, I talked to a customer service rep from Door Dash and the only thing they offered me was to give me back my tip, out of the drivers pocket. I was appalled. I will never use Door Dash or go to Einstein Bros Bagels ever again.

Beware of door dash if you're hungry! My wife and I placed an order through door dash. I provided the driver with the specific location (building number and room number). The tracking showed that the driver drove past the hotel, and that the order was delivered, but it wasn't. I walked to the front gate of the hotel, and the security guard stated that nobody came from door dash. He stated that any delivery persons that enter the gate, must let the guard know where they are delivering to. The driver followed the route for door dash to make it appear that they came, just for tracking purposes, but drove past the hotel. I called the number that came up for the driver, which end up taking me back to door dash. I asked to file a complaint and was told by the person on the phone from door dash that she could not hear me, so she would have to disconnect the call. I called back and it was a long wait before someone answered the phone. When I finally got through, I explained to the next rep that I did not receive my order. The rep gave me an option to receive a door dash credit or have the monies refunded back to my account. I asked to have the monies credited back to my credit card, and they gave me a $17.00 door dash credit. The door dash rep was very apologetic, but it still did not help with our hu ger.

Placed an order with them today the driver has specific instructions to call me when arriving and hand me my food well he didn't do either he left my bag on the concrete where ants attacked my food alot of them the driver didn't even ring the bell they can clearly see I am disabled I have a ramp they need to walk to get to my door DoorDash basically told me they can't refund my money or give me a redelivery I'm on 8 different medication had arranged for food because I knew my helper wasn't coming until the evening.Now let me tell you of another incident before today driver was caught on camera taking my food out my bag putting down a dirty foreman mills bag he had that was empty put the restaurant receipt on the empty dirty bag and left You stole my food & left this nasty empty bag why even come.And your company steals people money they said can you send pictures I had to touch tbe infested bag inside open so they can clearly see not edible while showing them proof ants crawling on my arms disgusting and you won't give me my money or redeliver Shut them Down Company & Drivers some drivers are thieves and incompetent

Hard to say whether DoorDash or Ubereats has the worst customer service. Food often goes to wrong address. DoorDash entices you to order by giving you a short delivery window with a total delivery time of about an 1.5 hours at the tail. After giving an initial delivery window and assigning a Dasher, they will update that the Dasher has other deliveries first, reassign your order when delivery is expected or show a Dasher at the store waiting when the Dasher is someplace else entirely. NO customer service available until 1.5 hour window expires. Then it's a hunt for the customer service number. If food is cold, no refund. If food is melted, no refund. Missing items, sometimes a refund, sometimes a partial refund. Poor packaging, leaks, bad food - no refund.The partial refunds are a fraction of what you paid. You have to claw back your tip when your service is bad. Often Dashers leave order outside the door and never tell you it's there (even when your app says "hand it to me." If ordering groceries/sun dries, check bag before Dasher leaves and know that your order will rarely contain your exact choices and substitutions often make no sense. DD knows their only competitors are Ubereats and the services they own, and Ubereats, has arguably, even worse customer service. Choose a service that lets you tip AFTER you get your order - and tip!

"I only gave a 1 because it wouldn't allow me to give less. I would most definitely give them a -3 if I could. That's only because the dashers are the only good experience with this company. Otherwise, Door Dash is legitimately that bad.
I have only ever used Door dash delivery about 5 times and with out fail they screw something up EVERY TIME. The delivery people are great but unfortunately they work for a worthless company.
I call customer service every time I've ordered and either didn't receive something or received the wrong thing and they claim they'll "credit your next order". Of course they don't. The only time I was going to be adequately compensated it was "on your next order" so I did exactly what the customer service manager told me to do and of course I didn't get my discount. I chatted with a customer service representative for over an hour and they were worthless. To top things off they debited the wrong card and claimed they would debit the correct card. Of course that never happened. I WILL NEVER USE THIS WORTHLESS SERVICE AGAIN. I recommend every one to use any service other than Door Dash. Save yourself time and aggravation. Go elsewhere. You will never get what is promised and you'll have incorrect, cold food.

Unless you are very desperate, dont use this app. You will end up paying exorbitant service fees. Your food will still arrive an hour late or more. Cold, soggy and maybe even with spillage or oil seeping out of the bag. Had so many bad experiences. I kept giving them chances till today I have decided it's enough. Ordered my food at 6.30pm and I got it at 8pm, cold and soggy. I was charged $7.75 for service fee and $3.99 for delivery. I even tipped the driver as soon as the app said he is heading to me…he ended moving in the opposite direction! This isn't the first time this has happened. Even when I order from a fast food restaurant that is less than 2km away it takes more than an hour. If you raise the issue before the order is delivered, they ask you to contact them once the order is delivered for full refund. So after waiting for more than hour for food that I can't eat cause it's cold and soggy, I still can't eat the rest of the food cause now I have to be on chat with an agent to claim for the food that couldn't be eaten…this company is an epic failure and I'm quite sure is working it's way into liquidation.

Placed an order, driver calls at to tell me they dont have a specific roll, so I need to substitute & to call them back and let them know. Call them back, all of a sudden my order has been cancelled. I call the restaurant, they tell me they can't cancel orders, Doordash must of cancelled it. I call the driver, driver tells me the restaurant cancelled it. I call Doordash, they tell me the order is still active and I should be receiving it on time. TIme goes by, no order. I call back, another run around, it is now an hour later. Doordash confirms their driver misunderstood the process and cancelled our order. Their only suggestions? Cancel and replace the order, which will take another 45mins, or get a full refund. No discount on the order for time wasted and hassle of chasing an order, no offer of the meal on the house, nope. The kicker? The restaurant has been trying to communicate with Doordash to remove their restaurant from their service, and Doordash will not return their correspondence. Will never use their service again nevermind recommend it.

One star is one star too many for DoorDash. I just wasted $18.20 on lunch for missing items and what was delivered was inedible. DoorDash refused to refund my money so I canceled my subscription.

Cancelled my order and didn't even
Cancelled my order and didn't even inform me yet kept my money and I had to request a refund once I found out. Now I have to wait 5-7 days for my money back.

Was my First and LAST time using this shotty, unprofessional service.

SKIPTHEDISHES is way better.

I've ordered through door dash multiple times and only had one or two mistakes but today took the cake. I ordered and the dasher got a flat tire so I was called by door dash support and given the option to cancel that order and have them send another order to the restaurant with a new dasher to pick it up. When the dasher arrived he personally messaged me and apologized because door dash support never actually sent a new order request. He manually gave the restaurant my order and waited while they made it. In the end it took 2 hours to receive my food, which took up my entire lunch break at work. I contacted support through my app and was told by two different outsourced team members that they would only offer a partial credit to my door dash account for their mistake. I have received a full refund from door dash for a smaller mistake, each team member told me a full refund isn't possible. When I called their 1-800 number and spoke with someone they told me that I had already been issued a credit to my account which I told them to take back because I never authorized it, I wanted a full refund and asked to speak with the supervisor. She argued with me over the issue and kept refusing to transfer me to a supervisor, finally she put me on hold to speak with a supervisor. I was on hold for 10 minutes before they hung up on me without even speaking to me.
Kudos to the dashers who work for this company but my experience with support has put a bad taste in my mouth and I can't imagine handling a customer the way they did me today.

Worst company ever! Horrible business practices!

We have used this company as well as many others for food delivery. Every time we use this company, both the restaurant and the dasher leave items off of our orders that we are charged for. We report this because it is not only disappointing but costs us money for orders that are without fail, always missing at least two to five items on each order. While the first few times we reported this, Doordash provided small refunds that did not take into account tax nor tip, they have refused to acknowledge it the last three times we have reported it. It is not actually our fault that your dashers do not check orders or ther restaurant preparing it is leaving items off. Maybe if you do not want to have to do refunds, then you should have your dashers check. We order from Bite Squad, Grubhub, Ubereats, and Postmates but the only time we are missing food is with your company. Sub par service here. Might even be your dashers are stealing food. The only reason we kept trying to use you is because you offer more in our area. But we will not continue to pay for food we are not receiving. Your customer service really is a sad excuse and reflects poorly on your company. We will never use DoorDash again. We are not paying for incompetence and possible theft.

Food was late late cold and was swapped from one driver to the next, driver couldn't speak English and his attitude was terrible drop my food at door and didn't even tell me.

7:31pm, Tuesday, 2/1, I placed a order. At about 8:20pm, I got a call from a dasher, that my order had been given to someone else and they were re-making it. I explained to the Dasherr if my order tracked like it was supposed to it should have been delivered within minutes of this call. It was going to take them another hour to re-make & deliver the 2nd order. Dasher's response…Oh that's not bad! This Dasher could have cared less. You could hear it in his voice that he did not care. I was trying to talk to him. He hung up on me. So 3 Dashers later, I never received my order which was for my whole family. Then I received a text that my order was canceled. Then a call that my order was canceled that they sorry & did I want a credit or refund. Really? Seriously? This is the 2nd time this has happened. This is not good customer service. They have a major problem internally.

My name is Julio Wright and I need file a complaint toward doordash driver named () for committing larceny 6th in further stating that my order was delivered when it was never received.

My door dash account e-mail is *******@mailfence.com and my telephone number associated with my account is: 860-4##-4#$#.

This on regards Order Number: *******389 which was placed for McDonald's (*******-CROMWELL II), on 2/27/2021 around 8:41 pm. (see attachment

The order consisted of 1 20 McNuggets & 2 Medium Fries $6.01 1 Coke® $2.59 3 Hamburger $3.57 Subtotal $12.17 Tax $1.07 Delivery $0.99 Service fee $1.46 Dasher tip $0.00 which resulted in the total amount of $15.69. (see attachment)

While the order was on the way to be delivered. I was assigned to had () as my delivery driver. The driver I noticed was going in the wrong direction off the Door dash GPS tracker so I had decided to had left several text messages to this driver so that they would be able to locate me. The driver was hostile in their responses and stated that they know how to get here but still was proceeding in wrong direction off the GPS tracker.

I later then decided to had called the driver upon whom had acted hostile and stated to me that they were on their way to my residence and then decided to had hang up the phone on me.

As of 2/27/2021 I had never received my order. I believe the driver was motivated to had stolen my food and marked it as delivered as a result of them being unable to locate my residence.

I need an angency's help ensure that I receive a refund from Doordash on this order since I had never received my order.

Julio Wright