website thubmnail of Doordash
How would you rate Doordash?
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Colorado
1 review
1 helpful vote
Follow Brent C.
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False advertising, horrid service, atrocious accuracy, rude drivers and customer "service", unethical, criminal and just trash! They can steal your money in less than a second but somehow it takes a week to refund your money. I have zero respect for anyone associated with this dump.

Date of experience: October 11, 2023
California
1 review
1 helpful vote
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Unreliable
December 6, 2019

We keep giving them another chance, not sure why. Multiple consecutive orders have been wrong, late, or confirmed and never delivered. They also do not empower customer service to employ real resolution, and have an extremely poor escalation process.

Date of experience: December 6, 2019
Iowa
2 reviews
0 helpful votes
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I placed an order then went outside and waited till around twenty minutes after app said they right around the corner. They never showed up but driver reported that it was delivered. So refund can take up to seven days

Date of experience: August 24, 2019
New York
1 review
19 helpful votes
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Food too cold to eat
October 12, 2020

Shake Shack is 5 minutes by bike from my apt. The Shake Shake receipt showed order filled at 747. It was delivered at 820 cold fries, burgers, melted shakes. I called Door Dash and was offered $10 coupon. I said I wanted $41 for the meal. Got nowhere. Asked to speak to supervisor and told one could call me in 24 hours. Useless outfit. Have had trouble in the past as well. Do not recommend them.

Date of experience: October 12, 2020
Connecticut
1 review
0 helpful votes
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Thieves
May 23, 2023

The only good thing about DoorDash is their new feature to pick up packages and deliver them but otherwise it's a total scam. I tried ordering chipotle- shift it's and almost nothing extra. Just two burrito bowls came out to almost $59. How the f does that work? To top it off I've had my orders stolen twice and these guys give me $#*! for it because it happens 'too often". Don't waste your time or money. I also ordered $100 worth of food only to receive a plate full and when I tried talking to DoorDash about it they refused to help me so I had to go through apple support to get help. These guys are just robbing people. It started out great but became a $#*!ty site real fast

Date of experience: May 23, 2023
Colorado
1 review
1 helpful vote
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DoorDash made a delivery today to my 75-year-old immunocompromised husband and me. There were two people in a very small car, neither one of them had a mask on. When I said "I wish you guys would wear a mask," the young woman laughed at me.

Won't use them again.

Date of experience: May 2, 2020
New York
1 review
0 helpful votes
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I ordered dinner from Applebees...There was an honest error when the delivery guy showed up to deliver...He knew that doordash only accepts card payment online yet a mistake was made by us and he was paid $55.00 cash for our Applebee's order of $52.00...He said he did not have cash on him to give back change for $70.00 so he got $50 plus $5 in quarters and he left with the money...He knew it was not a tip because I told him to keep the change...I made a complaint to Doordash who said they will investigate but had no option to refund me my cash...Wicked and dishonest workers...I tell you, if i do not get back my money, that guy will lose 10 times more that i lost tonight for dishonesty.I call it Karma... Will never order doordash again...MD

Date of experience: September 15, 2023
Rhode Island
3 reviews
5 helpful votes
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Avoid Them!
February 14, 2023

Ordered was delivered at the wrong address - somewhere else, not even near! Drivers are non-English speaking people - your order most likely will grace someone else's table. Next to impossible to talk to anyone and get the refund - horrible company!

Date of experience: February 14, 2023
Tennessee
2 reviews
35 helpful votes
Follow Jasmine D.
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If I could give a negative 100, I would. Doordash tried to blame a local restaurant for something that is clearly an issue with their drivers and refused to refund a meal I had to toss out due to it being 2 hours late. When I requested to deactivate my account, I got hung up on. Then I got transferred to 3 different departments before they sent me to the correct one and was finally able to delete my account an additional hour later. I'm furious. Just use Uber Eats, y'all. Much better, seamless service and it's honestly a better developed and more efficient app.

Date of experience: November 17, 2021
New York
1 review
6 helpful votes
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I'd give a -10 stars if I could. We've never gotten a delivery out of the dozen orders we've placed without having to chase the driver around the apartment complex because they have no idea where they're going 100% of the time. Do your drivers know how to freaking use GPS?! And today we got nothing at all! Seriously, don't use it.

Date of experience: August 16, 2020
Colorado
1 review
0 helpful votes
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Placed a total of 5 orders through DoorDash over a few months and everything is always wrong, cold, and missing items. To have to pay a delivery fee, service fee, tip on top of the food prices already being more expensive is absolutely ridiculous and not worth the money. 4 out of 5 orders have been messed up and missing items. I'm talking a complete meal missing that I paid $10-$15 for. DoorDash has given me a credit each time, but after today, truthfully I don't want a credit. I'd prefer a refund on my card so I can delete their app and be done with them. I feel like bags should be at least checked to ensure all food items that are paid for are in the bag! It's not that difficult.

Date of experience: September 27, 2020
New York
2 reviews
9 helpful votes
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I have used door dash twice in the past two weeks. The first time the delivery was wrong. They delivered the wrong order and I am still waiting for them to contact me. No apologies no response to my complaint. The second time today. The rudest driver who wouldn't listen to instructions for delivery even telling me I would know when he is there by the gps and leave him alone. What happened? Five minutes later he is calling me lost like it is my fault screaming in his broken English. I almost didn't want the food because who wants something from someone with an attitude. Please god don't let door dash ever deliver something else for me. Never. I will starve first.

Date of experience: December 19, 2020
California
1 review
6 helpful votes
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Keeps getting worse
February 14, 2023

If you don't mind not receiving your money back for items that are never delivered then this company might be for you- otherwise just avoid at all costs. I've had multiple orders recently either completely missing items or just wrong orders and doordash refuses to refund me because they've refunded me before for their trash service. If I complain about my missing items and wrong orders, instead of punishing me by stealing my money, perhaps they should contact these businesses/drivers and see what's going on. There's a reason they have such negative reviews and are not BBB accredited.

Date of experience: February 14, 2023
Texas
1 review
6 helpful votes
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HORRIBLE!
June 22, 2020

DoorDash is the worst, their drivers are lazy and they are liars. Use another service like Grub Hub if u need food delivered. I didn't get my food twice now in the same week. I was told by the very limited English speaking rep that they would submit an incident report on the driver but a lot of good that does me. No food and yet to see a refund.

Date of experience: June 22, 2020
Illinois
1 review
1 helpful vote
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HORRIBLE CUSTOMER SERVICE
December 29, 2022

I have been having problems with my credit card being processed by DoorDash for almost two months. It's the only vendor/store that will not process my card. And DD either doesn't know why or refuses to tell me. My credit card issuer tells me the issue is on DoorDash's end. I've spent countless hours on the phone with and emailing people at DD who speak English very poorly and just keep placating me that they will help me fix my problem...which is total BS. They haven't helped at all. They keep telling me they're escalating the issue, then I don't hear back from them for a week and my case has "ended". What a joke. This company is garbage through and through.

Date of experience: December 29, 2022
Iowa
1 review
0 helpful votes
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$#*! doordash.
September 1, 2019

Said it would be half an hour before we would get our food. 10 mins late and they didn't even have a driver. I just lost out on 25 dollars that I wont get back till next week. Do not waste your time and your money on this God awful service.

Date of experience: September 1, 2019
Texas
1 review
0 helpful votes
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Ex Driver
July 8, 2024

DoorDash is a joke. It pays drivers bare minimum to put thousands of miles on their personal vehicle. I put almost 60,000 in one and a half years. Do not recommend anybody use this platform to deliver or purchase. These Asians are making a killing off of the lazy American people. And if I'm being quite honest for every single disrespectful customer there was I remembered their address and you better believe I spit in their drink or farted feces on their food. Hope they enjoyed that. Sorry not sorry That's why you don't mess with people that know where you live. You want to treat a stranger stupid karma's a MF

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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Hungry kids. No food.
August 21, 2019

Our family waited hours for food delivery. Turns out our driver was far away after having picked up our food from a nearby restaurant. Door dash rerouted their driver so you can never depend on getting your food... if ever. Very disappointing and inconsiderate to hungry families.

Date of experience: August 21, 2019
1 review
1 helpful vote
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Horror show
May 24, 2023

Somehow Doordash started auto-populating my delivery address with addresses of recently viewed restaurants. Which caused two orders to be lost. The first one was refunded. The second one - denied. $144... They literally delivered the second order to another restaurant! Then, when they called and I gave them correct address (less than 2 miles away) they said it's "too far" and just left it there... Unbelievable! Now, back the cause of the problem. Who in their sane mind would have thought it was a good idea for the delivery address in my profile to be so easily changed?! Why auto-populate it with addresses of the restaurants?! Who really even came up with that option?!

Date of experience: May 24, 2023
Canada
1 review
2 helpful votes
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I placed an order that was missing two items when it arrived. I contacted DoorDash via the site, since there's no way for you to actually talk to a person. They said they'd give me a $3.00 credit on future orders. SERIOUSLY? That won't even cover the TAX that I paid on the missing items, let alone the items themselves. I will never, ever order anything with them again, because they are heartless thieves who don't care one whit for their customers.

Date of experience: April 11, 2024

Overview

Doordash has a rating of 1.8 stars from 1,053 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Doordash most frequently mention customer service, credit card and wrong address. Doordash ranks 6th among Food Delivery sites.

service
434
value
410
shipping
281
returns
314
quality
372
+267