DoordashReviews 1,053

Over the course of a yr several times different door dashers have left my food at the wrong place after taking pics of the wrong house they delivered to. Called c.s. Who English is not their first language and I told them I have proof I didn't receive it. No refund. An attorney needs to do a class action lawsuit bc how can you charge for a service and you don't provide that service. Called Stealing

My sisters gave me a $50 gift card for my birthday two weeks ago. I placed an order that night, waited a very long time, and never received my order. The door in the photograph was not even my door. I called Doordash and complained, They said I would receive a refund in 24 hours or less. I did not receive it, I called again and they finally sent a code. I tried to use it, even though it was NOT for the $50. I attempted several times to place an order with the code, and it would never go through. So I called again last Thursday. They told me that they would send a refund to this email address. I have never received it. Tonight I called again, was told someone would review my complaint and contact me via email, I have waited here at my desk for almost two hours, and have received NOTHING. I'm going to bed now because I am not waiting any more.

I can't even give them a star. I ordered an Arby's meal with a total of $57.27. My bank account was charged $80.44. Not to mention the dasher forgot some of the food that was ordered so I had to go to Arby's myself and pick up what was missed. The dasher offered to pick up what was missing and then said never mind. I complained to door dash about my service and driver. I was offered a $13 credit and a $10 credit. Not a single person can explain to me why my total was $57 but I was charged $80. I asked for a full refund and was hung up on. I have called back several times and even had a conversation through the app and not a single person will explain the over charge. I am being told my account is going to be credited $23 which equals the total of the meal in the first place. I am furious and will NEVER order from this place again. This is FRAUD even after I show pictures of what my total is $57.27 on door dash and then what I was charged I was ignored and pretty much told oh the promotion didn't work too bad. I asked for a refund several times and the corporate number and was told there is no number. I am disgusted and will be going on every sight I can with this review. Try Grubhub or someone who will not try and steal your money. I Will NEVER use this company again.

Door dash delivery guy stole my plantains and door dash customer service doesn't care. Absolutely pitiful customer service!

We tried DoorDash for the first time when we were really hungry and too tired to pick up the food ourselves. Unfortunately, they canceled our order last minute, leaving us disappointed. Later, we discovered that ordering directly through their website is more cost-effective. I won't use their service again and wouldn't recommend it—feels like a waste of both money and time.

Doordash refuses to update their maps and because of it yet again we're going without an order. We leave instructions for the dashers, call the dashers (they don't pick up) and they still leave our food at the wrong building a 1/4 mile down the road. Doordash customer service refuses to rectify the situation.

Price was better for the SAME exact meal at SkipTheDishes. I tried to cancel right away after seeing that but it was too late even though only minutes after placing the order. I called support and the supervisor said I would be called back and I never was.

First time I used them and the last time. I am livid. I ordered sub sandwiches from Cousins. Sandwiches were made and picked up by DoorDash. Nitwit driver said he had arrived but when I went to pick it up there was nothing there. It showed a picture of the drop off which was not my house. I tried to call driver twice -no answer. I messaged him four times - no response. Complained to DoorDash -no refund. So someone is enjoying my dinner and I am out 41.00 besides not having any dinner. This is outrageous! Beware that if this happens to you you will have no recourse. I am so pissed. This is beyond a horrible experience.

WHY Should...I be on hold for 20 mins after my assigned dasher James *******932 just came to my home kicking on my front door and screaming outside? Which was caught on camera... Dash speaks upon safety and all that nonsense but, after tonight...i don't believe them. I will add the blink recording, try to disprove us.

Whatever you do I wouldn't recommend door dash they're a horrible company to work for the customer service they provide are just there in my opinion to give pre-scripted answers without actually solving anything they're untrustworthy and look out for their own selfish interests instead of the individuals under their employ

Customer service is useless and rude. Chats ended while customer is still typing.No resolution to issues.

I was using doordash consistently for over 2 yrs. About 4 yrs all together. Having problems last 2 months. Missing drinks, someone's order, missing food. Yesterday I was missing a salad, the driver told me to call CS and he would let them know. I was told from 1st CS rep(Ms I forgot I was on Mute)that it was MY issue and they will not bring the salad. No credit or refund since I having issues. NO it's your company that is having issues. Drivers can look at the ticket taped to the bag and can tell if it states drinks then they need to have a drink in their hand or a separate bag like McDonald. If it's 7 or 10 item and you hand me a bag that can fit in a clutch purse. So it is not MY issue when I'm paying MY money you the company to do THEIR job. I didnt want a refund or credits...I just wanted my salad. I canceled my door pass and deactivated my account so no 875 to 1500 per year Door Dash and no referral to friends and family on my end. I will tell all 7 of them that we broke up...over a salad. FYI if Door Dash is reading this, I keep receipts that were on the bags, take pictures and video myself breaking the seals and opening the bag. Just in case they want da smoke.

This company is judgemental and cruel. I am a single mom struggling to make ends meet, so I wanted to pick up a side hustle to provide for my son. I applied here and other apps(insta cart and Uber eats). They did a background check and denied me a job due to a DUI over three years ago. I explained to them about my background with dignity and honesty. I've struggled with the disease of addiction on and off through my life, but by the grace of God I have almost 3 years clean. I am a productive member of society today, wonderful, smart, resourceful, kind hearted, just all around good person with a lot to give. I am worthy of a job just like anyone else. My past does not define who I am today because I am not my disease. I beat the hardest odds there are to beat. Companies, like Door dash, make it almost impossible for recovering alcoholic/addicts make it in this world today. Many give up since they can't live a normal life due to societies judgment, discrimination, lack of faith, lack of empathy, and lack of heart. I'm ashamed of companies like this that won't give someone a job that has a charge from over 3 years ago! A job delivering food at that! If we can't get jobs even delivering food then they wonder why an addict will give up and just go back to their old ways. The world needs to give them new ways! Some of us just need that little chance from someone to believe in us. I promise you alcoholics/addicts are the most resourceful, smart, hard working, resilient, determined, can make something out of nothing, most charismatic, genuine, real people I have ever met. Thanks Door Dash for being such heartless human beings. You know GOD forgives and I don't need your approval to know my worth. I've gotten jobs at doctor offices, I owned half a business, managed a smoothie king, went to college, was trusted in residents homes to clean, substitute taught daycare, and even Uber eats and insta cart accepted me. You should feel ashamed of yourself for being so judgemental and quick to turn down a valuable worker. It's wrong to treat people with a disease like you are. Just wait until your child or someone you love gets this disease a disease that wants us dead. This is the kinda $#*! thats wrong with the world...being so judgemental and not willing to give a decent human being a chance. God sees ugly and your sober making this choice, denying someone a way to put food on the table. Mark my words, you'll remember this conversation one day when it becomes relevant in your life and maybe then you may have a little more sympathy/ love in your heart to give someone like me a chance. I am a mother, a daughter, a friend, a wonderful employee, a great woman with a lot of strength. It's your loss, have a beautiful day. I'll pray for you

Ordered 9 items from 5 guys, only 7 showed up. Called Doordash customer service. This should be renamed customer no service. She could only bump my request for a refund to another department and the only way I would know if I would get a refund is that I would receive an email. No timeframe mentioned -- still waiting...

The fact that your employees openly post that they tamper with customers food or cancel the order after picking it up bc they are not tipped is disgusting. We pay a service fee for delivery, tips are based off of service.

Unbelievable, order couldn't be delivered and it was returned to store, yet apparently there is a "restocking fee" of like $25.00 for one item and to walk it back to the shell. Will never order from them again. Canceled subscription.

Horrible no refund. No food.awful customer service scammers. U won't trick me again. No sir. I'm not a happy camper

Not real image of the article, creating dubious information.
And no refund of the money paid for the item

They charge the most atrocious fees and they won't give you a full refund if there's a problem with your order. Speaking to a customer service agent is pointless, they're extremely RUDE and unhelpful. I won't be using DoorDash ever again. If you order from DoorDash, you either won't receive your food at all (the dasher will steal it), the order will be tampered with (the dasher will take a bite out of your food), or your entire order will be incorrect. Don't waste your money with this company! They're nothing but frauds and scammers.