DoordashReviews 1,053

If there is a restaurant you want to order from on DoorDash, call the restaurant first. DoorDash price gouges, taking advantage of the restaurant and consumer. I hadn't ordered from anywhere since being quarantined, but decided to support a local business. Not only was the delivery fee astronomical, they charged me an extra fee bc I added a "special request". I called the restaurant thinking it was them and they had no idea what I was talking about. Call the establishment you want to order from. It's likely they are already delivering OR just go pickup. They get screwed with every DoorDash order.

I pay for the dash pass and I tip well. I use doordash a good 3-4 times a week during work. I have had nothing but issues for the past 4 orders. This is not counting the previous ones.
There are issues with the app., drivers and communications.

I have not been able to rate anything via the app for some time now. It just won't click.
Drivers are forgetting items ordered. Or just flat out not checking the receipt or notes.
Tipping prior is not a good idea. I tip well, and when I get my meal without my drink and or full meal, it is frustrating. I still tip well because it is unfair to punish others. I cannot seem to change a tip either. Tipping should be done after, like any other business.

The gps and messages are not in sync. I have tried to catch the dasher in time to bring it up, but they are always gone before I make it. (Covid time. No hand offs)

I appreciate this app for the convenience, but I pay too much to not be satisfied.

If I could give negative stars I would! After multiple bad experiences in a row they would not refund me for an order that I didn't receive some items and the latte that I ordered and didn't receive was spelled inside of the bag and left on the porch of my apartment building in the rain when I left specific instructions to please bring it upstairs to my door on the second floor and if there were any issues to please call or text! So since I had this kind of service the day before they would not refund me for items that I DID NOT RECEIVE! I'm disputing the charge. This is so unacceptable. The worst delivery service there is.

Please do not order from doordash. I was in a situation my family had to go hungry. My driver stated they was lost but still completed the order. I did not receive my food nor did I receive a refund. I chatted with not 1 but 3 doordash agents who was NO HELP. They sent me a email stating I COULD NOT get a refund because of account history. I spent my last 15$ to order food for my family. I even tip the driver before hand, everyone is struggling to make It due to Covid-19. I was left with the short end of the stick. Manly feeling sadden by the fact Doordash didn't consider my financial situation. The lack of insensitivity I received from Doordash I WILL NOT use they app to order food EVER AGAI. Everyone be safe and be bless

While a great concept, I've tried ordering from them twice, and both times after waiting over an hour, the order was mysteriously canceled with no record on my account. The first time I gave them the benefit of the doubt and chalked it up to a bug or a small service mistake, but after the exact same thing happening a second time I've decided to never give them my business again.

While I could understand if a driver simply wasn't available, or some other type of issue cropped up, the fact that there is no notification or record of the attempted order is evidence of the very poor design of their user interface in addition to their poor service.

I'm trying to calm down after a horrible experience to only with the food but your support chat... I received my food after a long wait, which I can let slide in these times. I received a burrito with rice from cafe rio which I do not eat rice! While scraping rice out of my burrito I found tape! I have pictures for you if you would like. I called cafe rio, they offered me credit! Umm no thank you I don't want to eat their food anymore. They told me to contact door dash and gave me the 800 number which is not Accepting calls and disconnects. So I start a chat with Jo-Ann which I screen shot as well. I was talking with her for 30+ min and while she went to "investigate" my order she left the chat and disconnected! I'm so upset that it's been a 2hour inconvenience of my life and I have got no where! Oh and I'm still hungry. You gave me 8.50 credit, I would like a refund not a credit. I spent $40 to only get chips and salsa and a quesadilla...

Very poor service by the customer service rep noe that i chatted with on door dash disrespectful and the supervisor who hung up on me very rude disrespectful and very robotic when i asked for his name and agent id number and when i asked for corporate number say they can not provided that to customers no one use this app or website at all had two issues with orders and rep and supervisor with poor understanding and service like talking to a wall and when i asked to to speak with a higher supervisor ignored because he could not assist me refused says no wait im saying isn't correct when i tell him that i had a credit of 2.52 from previous order because the were going to send to wrong address that was not even on my account and order later that night and tells me i got that credit with the same order aim getting a full refund om back to my bank account automatically even when the restaurant on the website says it was open at time of purchase no credit for inconvenience lie to about the credit on my account saying basically like im lie and the computer is right when clearly its and error i when i had the credit before the purchase of the order they just want get you off the phone and not assist very poor service and field a complaint with the BBB and contacting the San Francisco office in the morning the head quarters to file a corporate complaint

Food was never delivered, card was charged for the food. Customer service is not available according to their automated system. I called twice and the automated system said that they are not accepting calls. So no food, card charged and nobody to speak to about it. Also, I tried doing the online chat, no luck with that either. No one available to chat either apparently. After reading all of the negative reviews, I am guessing I will be yet another customer left without getting their money back. This company is clearly good at the stealing thing. I will call my bank to see if they will help to get my money back.

After waiting an hour and a half and seeing no progress on a pizza order, I called the establishment for them to tell me they aren't even on doordash. I'd like to know why this place was advertised on doordash and why it took so long to cancel my order. This order was for my wife's birthday party and we didn't end up eating till 10. Ten dollars isn't incentive enough for me to use this service and recommend it to others. I plan on being extremely vocal regarding this experience. I tried responding to the email they sent stating my order had been cancelled, because "Please let us know any questions by replying to this email." Guess who got an automated response saying this is a no reply email address.