Doordash

I guess the Drivers just eat your food. Twice now we have had to go back to the original restaurant to get our food. FO... Never again...

Wrong food, wrong restaurant, no response from customer service, no refund, not even a credit. Horrible company, stay away.

No refund or compensation for missing items. Did not receive what i paid for. Customer service was no help.

The attached pic of the conversation says it all... Please note the 3rd operator finally took the bullet and still no resolution... Principle

30 days dollar delivery. It just didn't happen. First delivery what's a dollar then they hiked it up. Be careful with these guys

Horrid customer service all the time. Missed orders. Never help been hung up on chats ended. Rude communication

I have had two experiences with this company- both terrible. The first was when I ordered food through them, and received it over an hour late. I got a notification saying my order had been picked up and then it did not arrive until an hour later. I live 10 minutes from the restaurant, and I checked my GPS to make sure there wasn't any traffic, which there wasn't. I never got a call or message in the hour between when it was picked up and dropped off, and the only explanation I got from the driver was "technical difficulties". What does that even mean? My food was of course cold and ruined. When I emailed customer service they were not very apologetic at all, just told me they would credit me $3 for free delivery next time. I had just signed up so I got free delivery for 30 days. I immediately emailed back and said I thought that was hardly fair considering I had spent way more on my food and my entire dinner was ruined. I received an email in one minute that said the case had been closed "due to inactivity." It had literally been a minute since my reply to them, and only a few minutes since my initial complaint. I could not believe how uncaring and unprofessional they handled the situation. I vowed never to use them again. A few months later I ordered food online from a restaurant and chose delivery, unbeknownst to me they used DoorDash. My food never came. I called the restaurant 5 minutes before close and got a refund. It had been an hour and a half since I ordered. I only use UberEats now, and out of the probably 50 times I've used them, I had one small issue where part of my order was missing and they immediately sent the entire order again for free. Do yourself a favor and never use DoorDash.

So my boyfriend is blind and he uses doordash alot due to the fact that I am always at work so I can't drive him anywhere to get food. Today he decided to order from LaCrawfish (his usual). To make a long story short the dasher picked up his food from the restaurant and then cancelled the order, so the food never came. He called doordash customer service, the first rep that he spoke to was so nice he said that he would place the order for myfriend and refund the money back to his card. After waiting for a hour for the text msg that normally comes and didnt he called me. He told me the story and instanly got mad because I feel its wrong on so many levels. I chatted with two ladies named hazel and porchia they were very rude and didnt wanted help or anything also ended the chat in the middle of me typing. So the end result of this is we would have to basically pay twice in one day for the same meal. Imagine paying almost 60 dollars for a 25 dollar meal. Please read this review before ordering with them.

VERY BAD CUSTOMER EXPERIENCE:
This was very disappointing. They delivered me wrong item. I refused to take the delivery of this order; Doordash should have canceled my order or called me back to get my approval before delivering a different brand\Product to me. The delivery guys called customer service and suggested me that I should take the delivery of order and call doordash customer service. Also mentioned that they will tell me where to return the order and get my refunds.

Doordash refused to give me full refund; refused to take the item back; The response I received from them; I feel like I got scammed by doordash.

This company is giving me so much stress, hassle, frustration as I am spending so much time either writing emails or calling you to solve the matter instead of doing my work. This is unbelievable, Pathetic.

PLEASE DO NOT ORDER THINGS FROM DOORDASH; THEY WILL DELIVER YOU GARBAGE; YOU WILL END UP CHASING THEM TO FIX THINGS AND THEY WILL MAKE YOUR LIFE HELL. PLEASE PLEASE DO NOT FALL IN DOORDASH TRAP. I JUST BURNT MY HAND.

They take your money take your food and give you back credits to spend more in their app they are a scam

I ordered an item from a specific shop, but Doordash delivered a poorer quality product to make money. I won't buy from Doordash again.

I decided to give Doordash a chance and order from Viva Chicken. Why Viva Chicken does business with Doordash is beyond me! I will never order through DoorDash ever again!

I placed an order at 6:45/6:50 p.m. Based on Doordash, I was supposed to receive my order at 7:32pm. It's now 7:55 p.m. The status of my order is still stuck on "Order Received". I tried to call Doordash annd got a quick-busy signal. I tried chat and got a message that the chat couldn't connect, although I can navigate to Sitejabber just fine.

I had to call Viva Chicken to make sure they received my order. I spoke to the manager, and he confirmed that my order was waiting for Doordash to pick it up. I was livid. I paid for my food and delivery and this is the type of service I get from Doordash? They take my money. Never pick up my food. Leave no way to contact them, and their client, Viva Chicken, had to pick up their failed responsibility and deliver my order... WTF? I still have to pay delivery charges, and they did not deliver! I've NEVER had this issue with Ubereats!

Doordash SUCKS! AGAIN! DOORDASH "COMPLETELY SUCKS!" I'm going to find every review website and leave this seething review. SOB's!

I ordered food from them and when I did not get it get it I asked them for my money back and they told me no

Terrible app do not use. They do not care about you. They only care about your money. If they cancel, you will starve. They dont give a $#*!,.

I ordered from Subway. I Never received my order. DElivered to wrong address. DON'T USE! Big MISTAKE

Ordered hooters wings and fries. Order side of cheeses and ranch. Driver took 3/4 of fries and both cheese and ranch.

Extremely poor services. The customer service team has no professionalism will never recommend to anyone

False advertisement, theft, and fraudulent customer service. Denial of service advertisement and further theft of time resources

I made an order and couldn't change the order a sec after since they took forever to respond and locate my order. Will not use again!

Bad. Terrible. They're just unbelievably horrible. And they don't give a rat's $#*!. Use any other vendor besides Doordash.

After multiple phone calls to customer service and 3 hours, order cancelled. They could care less. No compensation offered.

Delivery people are awesome, the company not so much. Two orders and I am done! Customer Service is awful! Too bad, great idea.

We order dinner this evening from one of our favorite restaurants. Or so we had thought. We placed a pickup order through the DoorDash app at 4:05pm. We waited a good 15 minutes before we notice the order had not even been confirmed through the app, getting a text stating the restaurant was busy and it was taking a little longer to confirm than usual. Okay, I get it. 5 more minutes passes and nothing so I get into the app to report an issue. I report it hasn't been confirmed and within seconds after that, I get the notification stating it'll still be ready at the original pickup time. That's only 10 minutes away so that's perfect. I turn on my location services so the restaurant knows we will be there soon. We pull up, no cars, no lights. Nothing. The restaurant is CLOSED! So not only did DoorDash pull a fast one saying it was confirmed with the restaurant, they took the ONLY MONEY WE HAD FOR DINNER THAT NIGHT on an order from a restaurant that wasn't open.

Again, I opened the chat. This time I tell "Tarun R" the problem, they apologize for the inconvenience. Immediately after they say "I see that the order was ready, you can visit the store and pickup the order." I'm sorry but what? Did you not read where I said the restaurant was closed? They state they have fully documented the details so the feedback can be reviewed to better avoid an issue like this in the future. They then proceed to state they issued a refund for the order amount plus extra credits for the hassle. As soon as I questioned the representative of my refund would be immediate, because I had a family to feed and spent our dinner money on a restaurant that wasn't even open, he shut the chat down. Not even offering to maybe give us a free dinner because THEY screwed up and we're left eating peanut butter toast tonight. GREAT customer service there.

Forget this horrible service. Buy local and keep it within your community!