Doordash

If I could give them a -star rating I would do it! I have had nothing but problems with overcharges, deliveries not on time or delivery times changed without consent. DoorDash is the worst business I have ever experienced. I have used them very few times and it was a terrible experience each time.

Ill start off by saying that in my opinion i feel like doorDash is better than uberEats, the price is way better, the updates i get are faster nd reliable. I like how they give you door dash credits of you pick up the orders you make.The door dash Membership comes thru mostly orders you make are over $12 and with that membership you get free delivery wich saves you money. It also costs less to be a member compared to other Food delivery services. It doesnt hurt to try them out. And they are always hiring new drivers wich you Use your Bicycle, Car, scooter(i think) and also walk... Check them out. Could save you money nd time.

I cancelled my subscription a year ago but this company continued to charge me. When I report this to their customer service, the agent advised me there were nothing they could do about it and they won't refund me the the monies they took from me. Only advice was to contact my bank. Absolutely appalling! Don't join their subscription, they are money grabbers and thieves.

Door dash lies about payment they sitting on restaurant payment over 2month not paying asking same exquisitely lied I'm about to go with lower getting fixed they're very bad at payment and it strips pay door dash so strips is the one lied

If I could I give this a negative 0. Doordash is nothing but thieves and unprofessional customer service representatives, they laugh in your face when your food taken say they don't have managers and that they don't refunds. We have had our food stealing and have been fighting with doordash to give our money back cause we never got our food and to check their drivers and what is so sad that we spook to so many people who says that this has happen to them to.

Ordered food from outback steakhouse in Pineville nc. I was told it would be delivered by Doordash. I waited about 45 mins and decided to call to see how much longer before my food would be delivered. The manager at outback stated the dasher came in seen the tip was only 5 dollars and said yea I am not delivering it. Now I am 1.2 miles from the restaurant, and all they are doing is picking up the food and driving 1.2 miles to collect 5 dollars, which if you break down the distance in mins it would have took them 3 mins, at that rate 1.66 dollars a min possibly 99.6 dollars an hour. Very fair. Not sure why any business would allow doordash to deliver there food, makes the business look very bad. Manager stated they do this all night long if tip is big enuff they just leave. Where is the accountability.

So a dasher came to my house hit my mailbox when I called customer support they offered me 5$ compensation then when I asked to speak to a supervisor the supervisor offered me a discount off my next order. This place is awful. It is known for being horrible as far as correcting issues and now I'm on the internet slandering their name and I don't ever do this. This might be the first review I've ever wrote on anything, but door dash; you've earned it.

1st try, they delivered, but not everything I paid for. Never got a refund after complaining to both SubWay and DoorDash. SECOND order... We ordered a few things one night. An hour later, when they meals were "Suppose" to arrive I get a text saying "Hi Bill, your delivery from 1041- Gardner has been modified or canceled. Please reach out to them directly for more information. WHAT?!?! We ordered from a few places. SO I had to call ALL the places and figure out what the heck DoorDash Meant. It ended up being Papa Gino's and at least THEY got order and delivered. NO WAY will DoorDash get a third try from me!

First off, I'm a driver. And while some of us have no business even picking our nose, many of us do a pretty good job. This, despite some restaurants not having the orders ready and us having to wait a half hour just for the food. Or, some of them not filling or packing the orders correctly. Guess what happens when they put a cup of soup in a loose container then put that cup in a paper bag? Or, when the customer doesn't even know where they live or the driver has to go onto a military that requires an hour-long wait to get a pass to make their deliveries, all the while the food gets cold? It's not always easy delivering so some screwups happen that aren't the drivers' fault. Still, to me the job is usually fun and if you have more than a couple of brain cells to rub together you can make a few bucks and create happy customers.

I don't recommend anyone to use doordash. They do not help their customers. They can choose not to help you with a solution to your incorrect order. There is nothing more to say then to just choose a different delivery provider please.

I ordered a $150 DoorDash gift card to be delivered via text message on 7/24/2020. It is 7/27 and the recipient has not received the gift card. I called the customer service and was told they could not give me an update on my gift card. I was told to send an email. Have not received a response. Gift card still not delivered, but my credit card was charged!

I ordered food to be delivered to my home from the Website for Cactus Restaurant in Kirkland, WA. I selected delivery from DoorDash, which automatically opened the DoorDash app which I have an account with and have used before without issue. I paid for the food and never received it.

Since then, I discovered that DoorDash had updated my address to different 'NON' existent address without a house number and a street that is miles long. So, when the driver picked it up - there was no where to deliver the food. However, the driver just texted me and said he was on the street and then never replied to my requests... he basically kept my food.

When talking to DoorDash, they said it was my fault.

Doordash is the worst, most unethical company I have ever seen. They lie and steal from dashers. There is so much fraud that takes place on the customer's end, by saying they did not receive their order. DD does nothing to investigate. They refund the customer and blame the dasher without even investigating and speaking with the dasher. This has to stop! Completely unethical! They need to be held accountable for their unethical and illegal behavior.

Ordered Pizzas. They did not arrive but where marked as arrived in the app. Contacted service. They arranged a re-delivery. This delivery also never arrived. Asked for a refund - which has been promised. After a few days I asked for the refund. They said: no refund as you already had a re-delivery (the one I never had either!). Scam!

While a great concept, I've tried ordering from them twice, and both times after waiting over an hour, the order was mysteriously canceled with no record on my account. The first time I gave them the benefit of the doubt and chalked it up to a bug or a small service mistake, but after the exact same thing happening a second time I've decided to never give them my business again.

While I could understand if a driver simply wasn't available, or some other type of issue cropped up, the fact that there is no notification or record of the attempted order is evidence of the very poor design of their user interface in addition to their poor service.

I was at a friends house they insisted we use door dash and door dash - forgot to leave a bag and said they were too busy to drop off the 2nd bag. They are truly the bottom of the barrel when it comes to food delivery. By switched to grub hub last year and have never had a problem. We actually had do call the restaurant we order and pick it up ourselves.

DoorDash is a trash company! I will not be using their app or giving them business ever again. I always run into issues with my orders when I don't have issues with Postmates or Uber Eats. I ordered some crab rangoons from Bo-Lings here in Kansas City and was charged $21.95! My actual entree didn't even cost that much. For SIX crab rangoons. The restaurant charges $7.95. I emailed them and they sent me some BS excuse about how the restaurant sets prices differently and basically would not give me a refund. Now, I go back on the app to check and of course, the price is now $7.95. I just sent another email and I better receive a refund. This is honestly ridiculous that they didn't take the time to research this and just dismissed me. I'm not the type to constantly leave long ranting reviews but this pissed me off.

We will never use this service again. And any restaurant that uses them is out as well. They forgot our soup twice and they were told twice by Panera to bring it. Door Dash refuses to come back with our soup. Never ever use this service. Ever. Never.

I placed an order on 1/30/21 on Wing Stop website for delivery. The service they use is Door Dash. That experience was horrible! I tried calling the dasher to make sure they could get into my complex. I called and she said she didn't speak English and she couldn't understand me and hung up. I waited another 15 minutes, no food. Someone from Door Dash called me. She stated that the dasher could find my building. I advised her that I called the dasher and she does not speak English. The caller told me yeah but she can't find my address. She hung up. All and all the door Dash customer service person called me twice. I walked outside and this lady was getting out of her car and gave me the bag with my food in it. She didn't know I was the customer she just gave it to me and said no building number and got back in her car. I have been calling Door Dash ever since and they are not trying to help. If you can please do not use this service.

Do Not Order if you are hungry, not unless you don't mind paying for food that never comes. Today was my first experience with Doordash and my last. I ordered my food and after an hour checked the status to see it was delivered. I was shocked since NO food came to my door. I called the restaurant and was informed the food was not there and they are not affiliated with Doordash and any issues/refunds must be done through Doordash. I searched for their customer services number and found none. The only was to contact them is via chat or email. I was then told no one came to the door so the driver left the food on the doorstep. I live in a small apt with a yappy dog and no one came to my door, nor was their food on the outside (which who would eat food lying on the ground in the heat). Doordash offered to compensate me but it will take 7 to 10 days for my refund. Seriously! They take your money right away but to give it back it takes as long as it does for their delivery. Terrible service

I've had the worst experience over the course of two days trying to order via door dash. They delivered my food cold. It took one hour to deliver although the place I ordered from is less than 4 mins from my house. The driver took another food order and successfully delivered the order before dropping my food off. My food was ice cold by the time it arrived. Customer was was extremely unhelpful and rude!

Horrible experience. I scheduled a delivery at 2 in the afternoon for 645 at night. At 7, I was told it would be there at 8pm. At 730 we decided to pick up from somewhere else because we couldn't wait any longer. When the food arrived it was cold. The restaurant said it had been sitting there since 5:57. When I contacted the company, I was told 5.00 credit was all they could give me. I've had much better experience with Grubhub and Caviar.

On May 10 2022 I ordered from Doordash not only did they not deliver my order when asked for a refund they blocked me from the website the driver Juan was the absolute worst wouldn't bother to give them a star if you want your money took and food eaten by the driver choose Doordash. I wouldn't recommend it.