DoordashReviews 1,053

TERRIBLE AND NEVER USE AGAIN. If I have a way to give zero or negative review, I would because they over charged me without notice and that happened after I ate the food.
I ordered with the app but in customized or modified items due to allergy. They didn't call or notified me until I got an email saying the restaurant charged me another $20 because of the customized item. I called them about a missing item as soon as I received the order but no one ever mention about the extra charges at that time. I contacted them again and they said the restaurant charged me not them. I didn't order thru the restaurant. I ordered thru doordash. If I order it from them, of course I go after them but not the case. They refused to help and I refused to use any more.

Ordered my food and they charged my card 50.00 it said the dasher was at the restaurant picking up the order and left the place but the car was in a neighborhood far away from the restaurant and way mark from my house, the dasher stayed there for about 30 minutes when I received a notification that my order was on the was and waiting 30 minutes for the driver to move their car! Tried contacting customer service through chat and the first agent ended the chat after I explained the situation! Got on the chat with a different person that took over 90 minutes to "find a resolution for the order" they said they would issue me a refund but it will take 57 business day, so now it's the waiting game. Please don't use this company ever! During this time people that really don't have the money or are not able to get out and pick it up the company is abusing their customer and are nasty to me I wasn't able to eat last night and since I won't be ordering again who knows the next time that will be possible? For me to get out And also now waiting on my refund as money is limited for me.
I guess they are just making so much money they don't care clearly they are ok with all these bad reviews as well
Also the driver came to my house and damage some of they things at my front door I watched them through the peep on my door. I just let them take their frustrations out I don't have the energy to be bother with this company anymore
I cleaned up their mess this morning.

Ordered food on restaurant website received confirmation of order from restaurant, pf changs, and delivery estimation from doordash. Doordash picked up food MUCH later than estimated delivery time food according to restaurant. Got doordash cancellation email, food undeliverable. PF changes says door dash has it. Food NEVER delivered, card charged for food and good tip. No good phone number for doordash. What a $#*! show both of of changs and door dash.

Spent 3 hrs trying to place an order online, but they've enhanced security, so you either need to give them 2 cards, or verify your existing card. However I also don't have the app (phone wont download anything anymore) and apparently you can only verify your card through the app. 1st customer service rep said he'd email me the directions to trouble shoot, and never did. 2nd rep emailed me info on how to verify the card

"The DoorDash app will ask you to verify the credit card details. If you have the card that is saved in your account on you, you can choose to either Scan Payment Card or go to More Options.

The scan option will enter your card details automatically. Check to make sure that the credit card number, expiration date, and security code were entered correctly. Any mismatch could cause the order to fail. After checking the details, click Verify and Place Order."

However The online ordering plat form only gives you the option to add another card. When I tried to tell the 3rd rep this, they gave me the same info about the app, when I tried to explain that those options weren't available online they ended the help session without a word.

Do your self a favor, avoid Doordash like a confirmed COVID-19 patient with Leprosy spewing blood from every orifice, because they only want to gouge you for money, with no care for service or customer care

I had read reviews after ordering my first time and suddenly was worried if I would have the same experience. My experience was nothing like the reviews. My dasher was nice, fast and helpful. I was able to track my order. I was given free delivery because it was our first order. I was given contact info for our dasher. They text me when the restaurant we used was out of part of our order and I was able to select something else. The fee was cheaper than other delivery services. We received our order on time. It was a little warm, not as hot as I'd like, but we live far from the restaurant we used. Overall we were very happy. Thanks door dash.

Stole $80 said the food was on its way and it never was. Called the restaurant and the order was never made and would be 3 hrs late due to 500 tickets taken. I canceled with the reasturant since the order would be another 2 hrs and was not made and let the know I'll cancel with doordash after I hang up. I cancelled with doordash immediately. When I noticed no credit being returned I contact support who say it's ineligible for refund. I explained that's ridiculous to no result. They are stealing and have terrible business practices.

I've ordered many times and my last order $54.00 was taken out of my bank account and the doordash person gets there to pick up the food they never received my order doordash are theives this is the 4th occurrence were money is taken and no food brought I am thankful that my doordasher called me to inform me and put me on the phone with them to be able to get my food Doordash will take your money and not deliver!

BEWARE OF THIS COMPANY

And at that this company is not BB accredited which is a little concerning

Never had a problem with them before. So here's what happened. I put in my instructions on how to find my apartment. Noone has had a problem. I get food all the time from them. I get a call from a man when my dasher's name was Alena. S girl
I dont know if he was drunk or what but he told me I was stupid and gave the wrong directions and I'm trying to be nice and explain to him that I'm the only building that is beside the leasing office. I get a notice saying my delivery has been made and I dont have anything so I call the number back and it's the man again telling me I was stupid and didn't know directions from a hole in the ground and I see this woman walking up with my food and I told the guy he didn't need to be rude. The woman comes up and I asked her who the man on the phone was and she said it's her husband. I told her that was extremely unprofessional and made me feel very unsafe and uncomfortable and he revs up his truck and she apologizes and runs to the truck as he's yelling profanities at me with my daughter standing beside me who is 6 years old. I tried to call door dash and it said due to covid that I would have to do support chat and all it is is a rating. Reported to law enforcement. This is extremely unsafe. You need to do better.

Ordered food, waited over an hour and then app showed delivered; however, food was never delivered. Contacted customer service and learned the driver delivered my order to the incorrect address. Although, customer service apologized and tried to offer me a credit, there should be company guidelines in place that would prevent this from happening. The "dasher" should not be allowed to work for the company any longer.

****** My first review was given over 9 months ago. This is a recent update. If I could give them a negative 5 I would. I tried to give this company another chance and I regret it. This time I placed my order and was sent an email confirmation stating my order was received. Order was to arrive an hour later. About 30 minutes later, I noticed I had not received an update and the app wasn't showing an updated status. After an hour, I tried calling and received a message stating to use the chat feature. I tried chatting and was immediately told it would be a 1 minute wait. After 7 minutes an agent (Theresa) types something like, we are experiencing a high volume... blah... blah... and them immediately the chat ended. How does one get hung up on a chat? Tried again and waited 5 minutes before agent Pamela showed up. She asked me for my email address attached to the account so I provided it. She comes back and asks me if my order was with Blue Sake. I immediately explain NO, it was with another restaurant. She finally finds the order and tells me due to the volume they had to find a dasher for my order and I could wait and they would give me a $15 credit. At this point, it has been almost two hours from the time I placed my order and I still don't have food and don't know when I will receive it. Needless to say, I asked for my order to be cancelled. My issue isn't the high volume or them needing to find a dasher. My issue is they could have provided me with that information or updated me when they realized my order didn't have a dasher assigned earlier. Customer service is important and providing customers with updates can go along way. All this to say, two strikes and I'm done. I don't have to swing for a third when there are other food delivery companies out there who understand simple business practices.

I tried Doordash for the 1st time today because I've been hesitant to spend money to have someone deliver fast food. But I thought I'd try it. Not only did my order NEVER arrive, their "chat" person stated their "dasher" indicated they delivered it and refused a refund for me, basically calling me a liar! I was home the entire time and even checked my stoop to see if they just left it. They did not! And when I told the "chat" person their "dasher" is lying, I was cut off on the chat and they ended it by stating all future communications would be in emails! I should have read all the reviews before trying Doordash. Never again! And I will tell everyone I know to never use them. How does a company survive with such poor service in every regard?

I had an employee from door dash by the name of Darcy k come into the store that I work at being extremely rude to everyone of my employees because her Order was not finished I understand it should of been made but are ticket machine was not printing tickets and I tried multiple times to fix it and it just wasn't printing. I polietly told her about are machine not printing tickets she was not The only driver waiting for someone's food. I asked her what was all on the order because "She cleared it off her phone " so it clears off my tablet too therefore I couldn't see what was needed for her order. She was mad that I didn't make the drinks for her and I told her I'm sorry it's not our policy when delivery drivers come in they grab the drinks and whatever sides the customer had. She just kept going off on me and the other employees at the establishment I was very upset.

Honestly I am not sure how DoorDash is s in business after reading all these bad reviews. I order food for my family over 2 hours ago because the wife had to work by then. My order was accepted and they took my money. I get notified the order was picked up. I live 10 mins away from said restaurant so when 20 minutes passes I check and my order was canceled. We call the restaurant and they confirmed the order was picked up and that they'd remake it. I contacted DoorDash and they said the driver had an emergency and they'd issue a refund in 7-10 business days... we will never use this service again. I'll also be spreading the word on all media's available.

Ordered 4/21/20 and waited one hour before getting a text from doordash saying my order could not be fulfilled. No explanation nor apology. I then call the restaurant where the food was from and they informed me that the driver had already picked up my food and that something must have happened on the way to my house. They told me to resolve the issues w Cx support door dash. I then chatted w a rep who then told me it had to be solved w the restaurant not with doordash. They couldn't even apologize about the driver never delivering my food! I'm so disappointed and I will never be using door dash again. It was a major inconvenience and it just added more stress to my life instead of making it a little bit easier. I rather pick up the food myself then depend on this awful unprofessional company.