Doordash

2/20/2021 I ordered pizza from Mod pizza at 645pm. I don't know how long it takes to make the food but this place has everything already cooked ahead of time as you order the pizza they are building it for you I believe it takes 2 min and another 5 minutes to let pizza cook in the oven pizza is small so there for it only must take 10 min tops to have the meal ready. At 717 pm door dash delivery driver picks up the food. On there map it shows the driver stoped at another location and they spend 20 minutes at the location and now my food has been sitting for 52 minutes in this guys car! I start to think the worst about the driver doing something to my food! Driver arrived at my house at 7 57 pm now it's been 1 hr and 7 min my food had been sitting in the car. I take food and it's cold and sticker that keeps food close looks like it's been tampered with. I don't eat the food. I speak with a representative from door dash I explain the situation and I decided to redeliver the food just to give them another chance. After explaining the situation and my concern about the driver doing something to my food door dash representative redeliver my food through the same driver I don't feel comfortable with him delivering. I contacted door dash to cancel my order and some lady who is rude says I can't get my money refunded because I chose to have a new food delivery. I'm mad because they send the same driver whom I wast comfortable with to begin with. Representative on the phone would not let me talk to a supervisor about this situation door dash isn't a good company and I don't recommend them. I hope people don't use it and it's better to cook at home or drive yourself to the restaurant. I am a local business owner who cares about the people this corporate company is like every other corporate company

I placed an order for Dunkin Donuts total was 24.00 with tip and taxes/fees I AUTHORIZED for this amount only. I received an alert saying they took 29.00 off my card but wait this is just the beginning I received my order only to find not only the donuts purchased for my kids were not there but also one of my coffees I purchased and was over charged for was not there. I then noticed my drink had been SPIT in. It was floating at the top. During NO TIME IS THIS OKAY Especially during Covid time. I took pics and threw it down the drain I then called to explain what happened abd was told they would speak with the driver but there was nothing they could do for me because yesterday using the same service I received a 50.00 for a pizza order never received due to driver canceling at pick up because food was not packaged and ready to go for him. Im completely disgusted with this company and how they treat their customers I will never use this company and suggest everyone not to that sees this. I will attact photos on everything I love I CAN NOT MAKE THIS UP. SAVE YOUR MONEY AND HEALTH BY NOT USING THIS UNTRUSTWORTHY COMPANY. They take more than authorized this isnt the first for that also the DRIVERS ARE STEALING AND TAPPING WITH FOOD. How disgusting. Remind you no whip added this is disgusting.

.Don't even mess with this company. They're crooks. We got off at work at 8:00 in the morning and ordered dinner before bed. Part of that dinner was two small ice creams. We're both allergic to cherries. We specifically stated not to place cherries into the food. I took screenshots of that request. They put cherries in the food anyway. I was tired after having worked a double shift at the hospital and wanted to go to bed. I decided that I would deal with Doordash when I woke up. I contacted them and I told them I specifically asked them not to put cherries on them. They put cherries on the ice cream anyway. Doordash refused to refund our money. We had to pay $10 for ice cream that we could not eat despite having specifically told them not to put allergens on our food. When speaking to Doordash they wanted proof that we requested no cherries. I said you're not able to access our order where it says no cherries? She said she wasn't. So I showed her a screenshot. Then they wanted pictures of the ice cream. Pictures of ice cream. Pictures of ice cream we ordered at 8 in the morning and at the time I was speaking to this person it was roughly 1:15 in the afternoon. They would not give us a refund because we didn't have pictures of ice cream that we ordered five and a half hours earlier. They refuse to give us our money back. We told him if you don't give us our money back we're going to do a charge back on our credit card. They finally did give us the money back for food we were never able to eat and specifically requested that they not place allergens. Doordash banned our account and we're not allowed to use them anymore all because we were insistent they not steal money from us for services they did not render. The services was delivered food without allergens in it. They did not do that they expected to not have to refund us for food that we couldn't eat.
Either you allow DoorDash to steal your money or you can't use their service. These people are disgusting. They are. Crooks

Lyft drivers never have this problem because their job requires them to actually do their job. With DoorDash, I don't know if it's stupidity, laziness, or malicious intent, but 50% of the time the drivers are lost, and I think some of them are genuinely pretending. I live in a small, gated community, so 1), there's a huge sign in the front and the address I give leads directly to the building, which is why no lyft driver has ever had a problem finding it. However, some of these DoorDash drivers take it upon themselves to be as frustrating as possible, driving halfway into the small community and refusing to go further, claiming they are lost though there's a road still in front of them that would lead them to the building then begging me to come outside to get the delivery, blatantly ignoring my phone instructions to just go a certain direction, towards a certain street. This specific scenario has happened several times. Today I ordered breakfast from about 7:30 am and the estimated time was 21 min yet I didn't get the food until 9 am. She circled around the outside of community several times and after I clarified where the building was, I saw that she was there and she refused to go any further until I told her I would not come to pick it up. And on top of that, I was in contact with customer service, and then I called the dasher and it wasn't even a whole two minutes since the last time I had replied to the agent and she closed the chat. What the actual hell? I am never usually this upset over DoorDash, I usually brush it off but this is a pattern and it honestly HAS to be done on purpose. Some may use language barrier as an excuse, but most lift drivers in my area seem to be Hispanic or Haitian immigrants and they've NEVER had an issue finding wherever I was. I'm black and an immigrant myself so it's not racism. DoorDash drivers are blatantly lazy and malicious and they shouldn't make us tip BEFORE service just to constantly have this kind of behavior from the dashers. However I'll give it 2 stars instead of one for the 50% of drivers that actually do their job.

Sadly, there's no 0 star rating. I've had 3 orders with DoorDash just never show up, one of which was due to an $#*! driver named Daniel O. Who threw my food away because I asked if he was at the restaurant.

During my latest transaction with DoorDash, I had an $#*! driver named Daniel O. Throw my meal away because he got mad when I asked him if he was still at the restaurant I'd ordered from after I'd been waiting for over an hour and a half. For reference, the restaurant I ordered from is about a 7 minute drive from where I live, so curiosity as to the timing was reasonable.

Here is a transcript of our interaction:

Me: "Are you still at the restaurant?"
Daniel O.: "Whose this"

Now I'm thinking, "Oh maybe I somehow got the wrong number, as I don't think a DoorDash driver would respond this way", so rather than giving out personal information, I simply said that I was a doordash customer.

Me: "A doordash customer"
Daniel O.: "Uhh ok? U got a name?"

Now I'm thinking, "Wow, what an $#*!. All I wanted to know is if the driver was at the restaurant or not."

Me: "Uhh it's Chris. You got a name, wise $#*!?"
Daniel O.: "Ur the one being a smart $#*! and can't say ur name"
Daniel O.: "Say good by to ur jack in the crack"

Sounds like Danny Boy was having a rough day. And it was my fault, apparently. Or maybe the fact that I asked if he was at the restaurant was insane. That's for sure the last time I order with DoorDash.

When I emailed them and explained what happened during this order, here's what their reply said:

"Thank you for taking the time to share your feedback about the terrible experience you got from the dasher. We truly believe on customer love and we know this didn't happend on this delivery."

Which translates to: "We know you got $#*!ty service and we don't give a $#*!"

No apology, no incentive to return as a customer via coupon or comped meal, just a blaring disregard for customer satisfaction and common decency.

Thanks for nothing, DoorDash.

You should definitely order with DoorDash if you hate yourself and like paying for things that don't show up.

If I could, I would give doordash a negative star review.

Both times now that we've tried to refund our order, we were told we are acting suspicious and then ended the chat 2x.

Let me say this, Rahul, we spent over $2,000 this year with doordash as we had major company events and parties.
I have refunded my own personal order ONE time in the last year and that was because they actually delivered an entirely different order. Just like this time.

We have spent spent thousands with this company and then are told we are being suspicious and to wait 3-5 days for a call.

Well I waited, nobody contacted me.
I then reach out to support and instead of them trying to help, they kept instantly shutting the chat down.

I would re-open the chat and then as soon as a new person came in, they took the chat down again.

I finally talked with someone and they started to help us, once we told them it was for wingstop, they instantly shut the chat down with no explanation on why I'm being "suspicious" or why they can't refund me?

I had photos of the wrong order, proof that they dropped off the wrong order with my RING camera and yet they still want to tell me I'm lying and being suspicious?

Not only that, I've spent THOUSANDS of dollars this year for their services and refunded all but one damn order and this is how I get treated?

An absolutely horrible company with no care for their customers.

Even though UBER is more expensive, I will NEVER USE DOORDASH AGAIN and have told everyone of my 122,000 followers on YouTube as well.

You guys $#*!ed up.

Imagine, all for $37 and you can't refund a loyal customer that's spent thousands.

I have used this app for years. Last night at 7:12pm i placed an order for $16.75 and 1 millisecond after hitting the "confirm order" button, the app had NOT even confirmed the order, it was still processing, i immediately hit the cancel button that was available at the bottom. It was still $7.12pm. Cancellation still didn't go through and it showed "waiting for restaurant to confirm order". I immediately went to Help and canceled again (clearly they make cancellation very hard) and it was STILL $7:12pm. I got an email instantly confirming it was cancelled which also was timed "7:12pm". I had requested refund to cc, not as credit. They did not send email about the amount of refund, then i checked again and saw they kept $10. When i called, i got a rep who said my order was only canceled at 7:39pm when their own email showed it was canceled 7:12pm. She claimed couldn't process any refunds (which they did do in the past), and that some financial team would get back to me and i would get a call from a supervisor. That was yet another way to make you forget about your money. None of the above happened. I had to call yet again. I was told they "couldn't process additional refund" without any explanation. I told them they are already in trouble with the authorities because of thousands of reports showing their app automatically charges higher fees if you have an iPhone (google it). Looks like this is not enough for them. I am disputing this with my CC as FRAUD and submitting a formal report to the CA dept of Consumer Affairs and let them handle it. Wouldn't hurt to consult with an attorney either for blatant theft.

DoorDash is horrible after waiting 45 mins my order was never Delivered
I really don't need 36 characters to leave in very bad review

I have canceled my account with DoorDash. THEY ARE A WOTHLESS COMPANY. For the past 5 deliveries I have provided specific instruction on "NOT GOING TO THE FRONT DOOR, DO NOT RING THE FOOR BELL, LEAVEIT IN FRONTOF THE GARAGE, I HAVE DGOS THEY WILL BARK" Not a single one listened, when I called DoorDash and spoke with Ingrid and EMs (both customer services specialist) they both told me basically "Tuff $#*!" they did not have a manger to speak with (both provided different excuses) as to why a manager was not available). And both were very rude in the process. I asked for their employee ID (since they obviously lie about the name) and they both said they were not allowed to tell me. HOORIBLE CUSTOMER SERVICE AND $#*!TY PEOPLE WORKIGN FOR DOORDASH. DO NOT USE! POSTMATES, GRUBHUB, FROGGER anything is better then this joke of a service

Exccelent food choices. Healthy delious food. Great antique look to the place. Fresh food used. Fries almost always perfect. Great music

Don t usee door dash they are gonna steel your food and never refund you.Worst custermer service i ever experienced.

WHY WOULD ANYONE USE DOORDASH? I received another order that I did not request today. Horrible service!

Driver arrived with partial order
I asked about the missing item
Driver shrugs shoulders
Tells me to call the restaurant
And leaves

They are now in Canada and I recently received a flyer in the mail with an add for DoorDash and saw some commercials on TV so I thought I give them a try. I installed the app on my phone and it took some getting used to as I was used to another food app that is much more user friendly. The first time I tried to order was a bust. I was ready to place the order and it didn't go through as the restaurant was closed but the app had not warned me. The second order was also a bust because I had ordered something that was not available at the particular restaurant where the "dasher" was headed so I was forced to cancel the order because there is no way to communicate with them or to modify orders and it said that the store manager would substitute with the "best fit". The restaurants do not give you an option to make comments on the app like "no ice in drink" like I always do. The second order arrived COLD and was gross. It took me some time to sort out how to get to actually "chat" with customer service about this and had to wait a looooong time to talk to someone. I got a ridiculous small refund for 2 whole meals plus some extras that were all spoiled. Who likes to eat cold sweet potato fries, onion rings, burgers, etc.? I WAS ANGRY but because I had a credit I ordered again. And again,... we received cold, gross food and again,... I only got a partial refund for a ridiculous small amount after spending a LOT of time and effort. I am still emailing with them and get the most ridiculously stupid auto generated emails from them saying that because of my ACCOUNT HISTORY THEY CAN'T GIVE ME A CREDIT. Because I had a credit on my account I ordered again last night and low and behold..., we had a gross meal... - the burgers were under cooked (raw) and we had to throw them out. They were the kind of burgers that you buy in grocery store anyway. What reputable restaurant serves that kind of burgers? I rated the order BAD but don't expect anything from this DoorDash and have learned that I am wasting my time complaining.

We ordered a small pepperoni pizza, a brownie and a 2 liter root beer. The driver got here and informed us that he did not have a soda listed on his order and therefore he would not give us a soda. I then pulled up the order on my phone to prove to him that we ordered and was charged for a two liter root beer. He said that he could not do anything about that and he needed to collect $17.19 for the order. He said that we would have to talk to door dash to refund the order. (That in itself was suspicious because we were paying with cash) I then told him that we ordered through Papa John's. ( Which in honesty I had no idea Papa John's had enlisted Door Dash's service) But once I told him that he again said he had nothing to do with it and I would have to call Murphy for a refund. (I had no idea who Murphy was and again we're paying cash). The driver then rudely states that he is cold and doesn't have time to deal with us and suggests that we give him $15 for the order. Okay so, the 2 liter was $2.99 and the total was $17.19. We never received the freaking 2 liter and we ended up paying towards an item we never received. Due to his rudeness, lack of customer service and not showing the least bit of understanding of the situation, I eventually had to walk off from the conversation and my 17 yo daughter went to get the adjusted amount when she returned to give the adjusted amount she had to almost chase the driver for the change from a $20 (as she puts it she had to pay the $15 because he was walking off). I understand it was cold and snowing but all I wanted to do was find where the error was and rectify the situation but he was extremely out of line. I don't know who dropped the ball on this one but I will be posting this review across any platform that I see fit. I use doordash and papa John's frequently and this experience has definitely left a sour taste. Not to mention it's not the first lackluster experience I've had with doordash. I'm starting to think this is the norm and doordash will hire anyone that's willing to drive for them. If I could give zero stars I would.

UNBELIEVABLY EXPENSIVE! THEY CHARGE APPROX. 50% MORE THAN THE RESTAURANT, THEN ALL THEIR FEES, AND A TIP! IT IS SUCH A RIP OFF! DONT DO IT

This company has been rude and misleading! Within the last 24 hours I have had 5 representatives disconnect my online chat without even a word to say they were disconnecting. This is the equivalent of having someone hang up the phone on you while your filing a complaint.

The issue is the dash pass. Let me start by saying that the last time I ordered through doordash, I added a second card for payment of THAT order. The app auto-selected that I wanted this card for my dash pass. I intentionally changed that, indicating that I did NOT want to use this card for dash pass. I didn't get much use out of doordash and wasn't sure if I wanted to continue. On the 23rd, the original card on file was processed and declined. Two days after my original card on file was declined, doordash used the second card to process it. Even after I indicated that I did NOT want it used for dash pass. Why give me the choice if you're going to process it anyway?!

It is implied that I have a choice in the matter when I was given the option to indicate that I didn't want it used for dash pass. However, they gave me no choice when they ran the second card. If I hadn't big given the choice in the first place, which made me believe it wouldn't be used, I would have removed the second card immediately. Why not email stating the card was declined and you'll be running the second card? Then I would remember that I forgot to cancel the account and either cancel or update the card! They want to trap you into their service! I now have a $34 nsf fee for the $9.99 dash pass charge. Why would I want to pay a total of $43.99 for one month of doordash?!

AWFUL SERVICE & HORRIBLE COMPANY! Every representative has been rude, even the supervisor I called in and spoke with today. She said she couldn't do anything to help, so I asked her to escalate it to her supervisor- she said she would. When I asked when I'd get a call, she said, "To be honest, I can't escalate this issue so you won't get a call back." I was shocked and disgusted! She just said she'd escalate it! That means she lied by saying that to me and was just trying to get me off the phone. If I'm not getting a call because you can't escalate it, how are you escalating it?! DISGUSTING!

Door Dash ONLY POSTING POSITIVE REVIEWS. ANYTHING NEGATIVE IS BLOCKED

All reviews should be transparent

DoorDash is a SCAM! I've used DoorDash several times and the past two times have been HORRIBLE. One time the food was late by about 10 minutes, which was frustrating, but I get that things happen. My order yesterday was the final straw! I ordered from ChopHouse, which is very close to my office. The estimated time when I was ordering showed 16-18 minutes estimated delivery time. So I went ahead and placed my order... including the tip ahead of time because that's how they are set up, which is RIDICULOUS. When I paid and my order was confirmed, now my order wasn't going to be delivered for 45 minutes (2:27pm). Again, frustrating, but I had an appointment I had to leave for at 2:45 and didn't have time to deal with it. 2:27pm comes and goes. At 2:37pm I texted the driver asking for an update. No response. I go in and try to cancel the order, but I can't because it's out for delivery. I leave at my scheduled 2:45pm time and get a text finally from the driver at 2:49pm that he left it at the front door. I call my co-worker that was still there and asked her if someone delivered anything or rang the doorbell that we have a HUGE sign that says to ring and she said no. She goes on a scavenger hunt and finds it finally. The food (turkey burger and fries) were ice cold. And I had ordered a milkshake, which is now just a warm glass of milk. Obviously since it had all been out driving around with the driver for over 30 minutes and sitting outside for however long. I contact DoorDash and they say that they will only refund me for 50% of the transaction. WHAT?!?! I didn't get my food at all and it was WAY past the delivery time without any communication. They are sticking to their guns of only refunding me 50% of what I paid - that included a tip and fee on top of the food ($26). That is A LOT of money to be thrown away, literally. Plus that stupid driver still gets his tip! And my refund won't come for 5-10 business days. DoorDash is a scam! DO NOT USE THEM! Unless you want to go on a starvation diet and throw money away.

I initially was going to give doordash a bad review and then customer support turned everything around for me I ordered a frappee from McDonald's and it was not enough money to receive the doordash unless I ordered something with it decided to order to double cheeseburgers to make my order $10 I received a call from the doordash driver explaining that the machine to make my frrappee was shut down and did I want the hamburger still my reply was no I do not little to my surprise 5 minutes later my dog's barking there's a tap on the door I opened it and there's 2 hamburgers on my porch I figured this was there way of sneaky Still being paid and receiving the tip so I fully expected the frappe to be returned to my card in the full amount within a few hours to my The automatic instead of the 5 to 7 day wait so I told them I will not use those I'm not using you anymore why would I use you I feel like I've been ripped off $18 for shake I never got into burgers I didn't wanthey came they they took a moment came back to me and said you know what we're going to refund you all your money I was shot for ivy's lift ivy's Uber Abbey's Uber eats lots of services and they never refund you all your money and they're always very rude to you and you all saw I knew I was talking to a human they understood where I was coming from and had compassion and did the right thing and I definitely will use doordash again

I wish I could assign zero stars. I ordered from a WingStop in the Copperfield area of Houston, and for the first time, I wanted delivery, not pick up. I won't be doing that again for any restaurant that uses DoorDash.
First, the food was excellent (although crushed). The reason it was crushed is that the DoorDash delivery driver placed my food bag directly in front of my storm door that opens OUT. In doing so, I was not able to get my food without pushing the door open, which in turn crushed my bag of food.
I contacted the restaurant, and spoke with someone there, and they said it was a DoorDash issue, because they delivered the food. I thought, yeah that does make sense. So I contacted DoorDash through their online customer service chat. After giving my information, they told me that since I ordered through the WingStop app, and not through DoorDash, it was not their problem. They told me to contact WingStop. You know, the company that got my food order 100% correct. I asked for a supervisor, and was told they couldn't do that. I got off the chat and called the corporate customer service. Got a message saying that because of the COVID-19 virus issue, they weren't taking calls from customers.
So I went with attempt #3, and decided to email them. I even told them that I wasn't looking for a refund for my meal. I just wanted them to know that they had someone working for them that was this careless. Guess what they told me in their response? Not their issue. Yep, same thing.
I am going to tell my friends and family to help spread the word about DoorDash, and a couple of my friends own or manage restaurants. I'll send them the contact info for GrubHub and Uber Eats.
Don't do business with a company that doesn't care about you, and doesn't care what their employees do.

I placed an order from a restaurant that's about 10 minutes away from me at 9:14 a.m. My app told me it would arrive in 41 minutes. At the 35 minute mark, the app's timer all of a sudden went up to 159 minutes. I immediately reached out to DoorDash to figure out if they could contact the dasher to see if this was just an error in the app. The support person just kept giving me scripted text that wasn't relevant to what I had written. When I called him out on it, he finally stopped. He confirmed that there weren't enough driver's in my area to support the orders they were getting so even though my driver had already picked up my food, he was being sent to other restaurants to pick up orders and because of the location of my house to the last restaurant, my food would be last to be delivered. The delivery eta was now 12:18pm. Remember that I ordered breakfast at 9:14 a.m. I advised that as I had ordered breakfast and I would not be here at lunch time to meet the driver because the app did not advise it would take 3 hours. At this time, the support rep (Haggai) advised that to provide the best service I've ever had, he'd be giving me a $5 credit. I of course advised if the food wasn't coming until after I've left he'd need to refund the full order because I wouldn't be here and I'd be paying for him to not deliver food. He eventually agreed to refund the full order but said he'd make sure my food would get to me before I left. About 10 minutes later I had a credit of $10.99 (Not my full order price) and the dasher completed my order without actually delivering it. When I wrote back AGAIN, I chatted with Erika who advised that the dasher could not complete my order as they had refunded me. So in short, it's now 11 am. I have no food. At least I haven't been charged for the food. But... I spent 2 hours dealing with absolute nonsense and talking to useless support staff who kept insisting they were giving me the best door dash experience they've given anyone ever. And hey! If I'm ever feeling masochistic enough to try door dash again, I'd have a $10.99 credit waiting for me! Woo-hoo (Not.) All done. Back to Uber Eats I go.

Diver had my order from Taco Bell in his car and the. Wanted to deliver it cancelled but no refund.