Doordash

I ordered my food only to
Have it dropped off at the wrong place. When I tried to contact the person who dropped it off, they told me there was nothing they could do. So I called doordash and the person didn't speak English so that I could understand it. They then in broken English told me
They would resend my meal and reassured me that it would be at the right place this time. Well, after waiting 30 minutes they once again delivered to the wrong address. So once again I called and they tried to deliver it a third time but I just opted for a refund. I then decided to give them a second chance a few days later… my dasher called me twice and when I picked up
I could barely understand ANYTHING. I could make out barely that he was asking me
If I had any questions. I did not, because he was the one who called me! Well, when he got to the place he texted me the following-
"There is something wrong whit your Oder."
-"why?"
"They are out of bread."
-"ok, give me a second and I will find something else to replace it with."
"Probably you need cancel this order or call soport doordash. Ok, bye."

I then called support, whom I
Couldn't understand. So I asked for their boss. After being on hold for about 10 minutes, I still couldn't understand them. So I asked to
Him transfer me to his boss
Well, then a woman picked up
Who sounded very annoyed that I interrupted her Netflix show.
From there, I told her my complaints and kindly as I could and she told me that
" she can't help
It if the restaurant is out of bread."
I told her that, that wasn't what was bothering me but the lack of professionalism displayed.
She then told me
"That she wasn't sure what part wasn't professional, because she can see the text he sent and it was professional to her.
‍‍‍.
So I
Told her to have a nice day because she clearly wasn't going to help me…
I then ordered grubhub and got my
Meal with in the small amount of
Time that I wrote this review and had no problems….
CHOOSE GRUBHUB IF YOU WANT QUALITY

I order nearly daily. No more. Never got food. Got no satisfaction. They don't care about loyalty.

I would give these people zero stars, were that an option.

My order was supposed to cost $70.20. After I authorized the order, that number inexplicably increased to $71.12. When it arrived, it was missing one entree. I returned to their website to seek remedy. What I wanted was for someone to deliver the missing portion of the order immediately. They did not make this option available. I settled for the "give a credit for the missing portion" option, since it was literally the only option they made available. (They did have a link for "ask for a different remedy" - but when I clicked it, it simply spun forever without opening, while my family's lunch grew cold.)

In clicking this link, I believed I was requesting that they credit my *credit card*. However, after I clicked the link (and *only* after I clicked the link), the page indicated that it was giving me $14.34 of credit on future Door Dash orders. I feel this is a deeply unfair business practice: I should not have to spend more money at Door Dash to be refunded for an order that their organization screwed up.

I then received an electronic receipt indicating that they had only refunded me $12.22; not $14.34. Furthermore, the receipt indicated that they had credited that to my card. A quick check with my bank revealed I have been charged the full $71.12, with no refund. I wonder if even the incorrect $12.22 credit actually exists for future orders? I very strongly doubt it, given that the receipt falsely claims to have already paid it to my card.

My dissatisfaction with this company only increased as I attempted to file my complaint. The two contact phone numbers for Door Dash (one of which I could only find on WikiHow) offered only a recording indicating that they would not speak with customers by phone, and that I should use the chat feature on the website or the app. There is no chat feature on the website, nor the app.

So, I searched and searched on the website until I found a buried customer service form. I filled out that form, checked the "captcha" box -- and discovered that what looked like a "submit" button at the bottom of the form was actually just a *picture* of a button, and could not be clicked. The form was a sham.

So, I returned to WikiHow to find an email address. I attempted to contact them by this method. When I sent the email, I received an automated reply -- telling me to use the same customer service form with the fake "submit" button.

It should not be this difficult (indeed, literally impossible) to contact a company, particularly given the massive surcharges they append to orders -- surcharges should which fund, in part, a system to handle the inevitable order screw-ups that will happen with a delivery service. No one expects them to get the orders right every time. But their customers should be able to reasonably expect better access to a solution when things go wrong.

DOORDASH IS A SCAM. They put up real Restaurant Name on site, but use ghost kitchen for cook the meals.

Si no quieren sentirse mal no usen esta app es la más informal y mucho más le doy una estrella porque no tengo una opción peor porque ni una estrella merecen

Me a robado dos veces y no me regresan mi dinero. Jamás ordenarme más por dordash
Nunca regresan el dinero.

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