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    Doordash

Doordash

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Overview

Doordash has a rating of 1.1 stars from 1,042 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Doordash most frequently mention customer service, credit card, and wrong address problems. Doordash ranks 179th among Food Delivery sites.

  • Service
    417
  • Value
    395
  • Shipping
    271
  • Returns
    302
  • Quality
    358
Positive reviews (last 12 months): 3%
Positive
2
Neutral
0
Negative
65
View ratings trends
267
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How would you rate Doordash?
Top Positive Review

“Best App/website to order food”

Ashish A.
5/23/22

Door-dash is the best ever food ordering platform. Compared to their competitors they have more restaurants listed and have better customer service. They give good offers too. I got my services fees reduced and got discount too (attached picture) Recommended

Date of experience: 5/22/22
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Top Critical Review

“DoorDash = Cold Food”

Tim M.
12/8/24

DoorDash = Cold Food The weather hasn't even gotten really cold yet. But since DoorDash drivers don't use thermal bags properly for most of the deliveries I have received, I get cold food. I've seen, on multiple occasions, the driver will take my pizza off the back seat of his car and put it in a thermal bag to bring it up to the door. Too often I get the pizza handed to me in the pizza box after having never been in a thermal bag. I've stopped ordering online for some restaurants because they use DoorDash. All this and you tip before delivery, so you are tipping for cold food.

Date of experience: 12/7/24
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Reviews (1,042)

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Reviews that mention popular keywords

door dash (262) customer service (298) credit card (54) delivery service (74) delivery fee (31)
Thumbnail of user kaleighiad
Indiana
1 review
1 helpful vote
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January 20th, 2022

I ordered 64.81 from McDonalds and My drinks were spilled all in the bags it ruined the food I spoke to numerous agents regarding this and then I finally receive an email saying that they wouldn't compensate me for my food being ruined. One agent and I have screenshots said I would receive the 64.81 back in credits I was lied to because they never showed up. My kids were starving and my car broke down so I couldn't go to the store so I ordered a lot of food to make sure they wouldn't go hungry. It's me my husband and our 2 small children. I am on the phone right now on hold I've been on hold for almost 20 minutes. Doordash is very unprofessional and I will never order using there service again There are other companys other than doordash.

Service
Value

Date of experience: January 20, 2022

Thumbnail of user nairaa1
New York
1 review
1 helpful vote
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June 16th, 2020

Horrible. Stay away. The app keeps sucking money off your credit card for the places that aren't open.
Their app isn't coordinated. Hard to get the money back for the undelivered food. The ratio of screw ups is about 2 out of 3.
It's not a properly set up company. If you have other options in your area- STAY AWAY.

Date of experience: June 16, 2020

Thumbnail of user crismc65
New Jersey
1 review
0 helpful votes
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October 20th, 2023

Beware of door dash. I have never used their service but was charged $9.99 a month for dash pass that I never signed up for. I contacted customer service 6 times in an attempt to correct the situation. After approximately 2 hours on the phone they could not find an account or the transaction. I was basically told that the charge that I had confirmed with my bank was not form door dash and they can't help me. When I requested to speak to a supervisor, I was told they do not have the ability to transfer the call and it would be 48 hours for a supervisor to return my call. I would not recommend this company.

Service
Value
Shipping
Returns
Quality

Date of experience: October 20, 2023

Thumbnail of user candises1
Tennessee
1 review
0 helpful votes
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November 3rd, 2019

My first time using DoorDash was last night. I purchased food for my son and I however after placing the order the time for pick up went from 20 minutes to 55 minutes. I checked the app which said my food was on the way however the driver name changed. The second driver called me from the restaurant and said they told him my order was picked up. I never received anything but at least the restaurant was going to remake my order since the orginal driver picked it up but didn't deliver. When I called Customer service they said all they could do was refund me my money. So an hour into not receiving our food and being hungry because everything I wanted was close I decided not to do this again. I only tried because my friend did early in the week with no problems including my son recommending this over another company. So it's safe to say I won't be usual again.

Date of experience: November 3, 2019

Thumbnail of user kylej102
Massachusetts
1 review
0 helpful votes
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March 8th, 2020

After waiting an hour and a half and seeing no progress on a pizza order, I called the establishment for them to tell me they aren't even on doordash. I'd like to know why this place was advertised on doordash and why it took so long to cancel my order. This order was for my wife's birthday party and we didn't end up eating till 10. Ten dollars isn't incentive enough for me to use this service and recommend it to others. I plan on being extremely vocal regarding this experience. I tried responding to the email they sent stating my order had been cancelled, because "Please let us know any questions by replying to this email." Guess who got an automated response saying this is a no reply email address.

Date of experience: March 8, 2020

Thumbnail of user amandad103
Kansas
2 reviews
1 helpful vote
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September 16th, 2020

Recently have had issues with door dash delivery. Things that are usually delivery (within 5 miles away) are now too far for delivery. I've had dashers who didn't want to wait and just cancel my order after waiting for an hour. May just try Uber eats and Postmates from now on as they have been more reliable for my friends.

Date of experience: September 16, 2020

Thumbnail of user lorik421
North Carolina
1 review
0 helpful votes
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March 5th, 2021

Have used Door Dash about a dozen times, and never once has the order been up to the standard it should be. Sometimes the order is wrong, sometimes items are missing, and the food is always (100% of the time) COLD. Which I find peculiar, because when I go to pick it up myself, I can always manage to get it back home while it is still hot. Worse yet, is that it is virtually impossible to get any response at all from Door Dash. I have completed their survey EVERY time, complaining that the food was cold, but I never get a comment, email, or phone call back. Complaints must go into a black hole somewhere. Door Dash is great at confirming your order and taking your money, but could care less about customer satisfaction or making it right.

Tip for consumers:
Don’t expect a delivery of fresh, hot food!

Products used:
Ordered food through Door Dash

Date of experience: March 5, 2021

Thumbnail of user lexia9
South Carolina
1 review
2 helpful votes
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March 21st, 2020

Food was never delivered, card was charged for the food. Customer service is not available according to their automated system. I called twice and the automated system said that they are not accepting calls. So no food, card charged and nobody to speak to about it. Also, I tried doing the online chat, no luck with that either. No one available to chat either apparently. After reading all of the negative reviews, I am guessing I will be yet another customer left without getting their money back. This company is clearly good at the stealing thing. I will call my bank to see if they will help to get my money back.

Service
Value
Shipping
Returns
Quality

Date of experience: March 21, 2020

Thumbnail of user jeffg1317
California
1 review
5 helpful votes
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July 11th, 2022

Extremely poor customer service. Many times food arrived cold. Sometimes I'd get partial credits or refund. Last night entire meal was stone cold and couldn't eat it. $18.77 out the window. They read from a script and it's obvious it's a call center in a foreign country. I don't mind I've just had poor experiences in the chat and sometimes food arriving cold or lukewarm.

Service
Value
Quality

Date of experience: July 11, 2022

Thumbnail of user ad611
Tennessee
1 review
1 helpful vote
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February 11th, 2024

The door dasher delivered my food to the wrong address. They took a picture of my food with the wrong door and address but refused to give me a refund.

Service
Value
Shipping
Returns
Quality

Date of experience: February 11, 2024

Thumbnail of user lorim1417
New Mexico
5 reviews
0 helpful votes
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June 19th, 2023

Twice their drivers have stolen our food orders and said they delivered them! Both times we complained and they refunded our money, but they would not deliver our food! We will never use them again. If you do, good luck with maybe getting your stuff.

Service
Value
Shipping
Returns
Quality

Date of experience: June 19, 2023

Thumbnail of user jamies749
Montana
2 reviews
14 helpful votes
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June 15th, 2023

From watching my dasher get lost and go the wrong way several times ending in cold food. 9 times out of 10 there will be no straws for drinks. Watched a dasher drive miles out of the way with my food (to deliver another order "nearby")before back tracking those miles to drop off my food, frozen drinks were melted and hot food was almost cold.
Customer service was not helpful. Just repeated that the dasher was delivering another order. *Miles out of the way with my food in tow. They sat waiting for my food for quite a while so I assume the other order was cold. Refunds are a joke. If you don't use the doordash credit right away, it disappears. You must wait about a week if you want the refund back on your card.
Do not recommend and it's not worth Dashpass. Do not buy.

Tip for consumers:
Odds are 50/50 you get drinks and warm food.
98% chance of no straws for drinks.
Good chance the dasher will get lost or leave your food somewhere else.

Products used:
Ate the cold tacos and drank the melted frozen drinks anyway, we were hungry & thirsty.

Service
Value
Returns
Quality

Date of experience: June 15, 2023

Thumbnail of user dennish862
Canada
1 review
1 helpful vote
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May 27th, 2022
Verified purchase

Ordered groceries a day in advance from Walmart with delivery between 8 and 9am. Order was processed and waiting for pick up at 8:03am. It is now after 9am and the order has not been pick up by door dash. I have had to cancel my grocery order and reorder for another day because of appointments this morning. I hope Walmart can get a reliable delivery service even if it is a dollar or two more. DOOR DASH will never get a chance to ruin my day again.

Date of experience: May 27, 2022

Thumbnail of user dperseghin
Maryland
1 review
0 helpful votes
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October 11th, 2023

My husband and I have COVID so we have been using DoorDash to get groceries from Weis market. The receipt that comes with the groceries always as much lower than what doordash says they charge us. Many items are on sale. But they charge what is on the doordash website. This time it was $12 more and then what they were charged by the market. We won't be buying groceries from them anymore like this

Products used:
Groceries

Service
Value
Quality

Date of experience: October 11, 2023

Thumbnail of user fdoordashl
Massachusetts
1 review
0 helpful votes
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May 31st, 2023

I ordered 8 items and they all had substitutes yet door dash said all of the substitutes where out of stock which would mean that out of the 12 substitute items i choose all of them were out of stock which is an obvious lie i just paid 17$ for a soda Gatorade and candy bar this has happened one to many times and door dash doesn't care. They legit lie or ignore you and dodge your questions. The costumer service chat replied to my complaint and said your feed back will help us improve in the future do you have any other questions. Are you for real they are a scam

Tip for consumers:
do not buy from door dash they are trash use uber eats

Products used:
food

Service
Value
Shipping
Returns
Quality

Date of experience: May 31, 2023

Thumbnail of user shawnw431
New York
0 reviews
1 helpful vote
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January 21st, 2022

1 Time I never received my food and they refused to refund me. My food has been tampered with in the middle of cov no refund. My soda from a kids meal gets stolen by half of the drives. And half of the time my food is cold cause the drivers keep refusing to accept orders that are low doordash should change this and should make all the drivers accept all the orders no matter how much they are.

Tip for consumers:
Only order if you are sick of the local places doordash doesn't care about customers

Products used:
Food delivery

Service
Value
Shipping
Quality

Date of experience: January 21, 2022

Thumbnail of user dmitryt18
New York
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

I got in the mail an offer to try DoorDash for $10 off with free delivery on my first order. My offer code could not be applied. I contacted the customer service via chat. I took a photo of the promotional coupon & uploaded it. The guy told me to set up a new account and try again. It didn't work. Another rep told me to place the order and once it is delivered, contact customer service again (after I uploaded the coupon photo again). I did (it was the next day). Still no luck. Will never use DoorDash again.

Service

Date of experience: May 8, 2022

Thumbnail of user pashenb
Oklahoma
2 reviews
2 helpful votes
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October 21st, 2020

If I could give no stars I would! I ordered food they delivered it to the wrong address not the one I have saved on my account. Wouldn't credit me so I could re-order the food nor give me a refund. Customer service was terrible just a bunch of excuses and blaming me for their mistakes! I will never use them again just awful! Waste of $30 damn dollars!

Date of experience: October 21, 2020

Thumbnail of user erikas133
Pennsylvania
2 reviews
4 helpful votes
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April 15th, 2020

If there is a restaurant you want to order from on DoorDash, call the restaurant first. DoorDash price gouges, taking advantage of the restaurant and consumer. I hadn't ordered from anywhere since being quarantined, but decided to support a local business. Not only was the delivery fee astronomical, they charged me an extra fee bc I added a "special request". I called the restaurant thinking it was them and they had no idea what I was talking about. Call the establishment you want to order from. It's likely they are already delivering OR just go pickup. They get screwed with every DoorDash order.

Date of experience: April 15, 2020

Thumbnail of user daniels3750
Michigan
1 review
1 helpful vote
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January 12th, 2023
Verified purchase

Driver Deonta said order was dropped off. Tried to text and call they would not answer. Called DD and they wanted to only issue a credit. Argued with them and threatened them I was reporting to the Attorney General's office before they agreed to a refund. I gave the $#*! a $10 tip on a $26 order and she still ripped me off. No more.

Date of experience: January 12, 2023

Thumbnail of user sb1041
Illinois
1 review
6 helpful votes
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August 14th, 2023
Verified purchase

I watched on their site as the doordasher picked up my food. Then got the ping on my phone that it had been picked up. Watched as the doordasher made a wrong turn and then another ping that the food had been delivered. No photo. No food. I'm out my money for 5 to 7 days and was without food last night. Some people count on food being delivered because the can not get out. This is it. I am done with them.

Date of experience: August 14, 2023

Thumbnail of user bobd518
Colorado
1 review
0 helpful votes
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November 18th, 2020

They are hit and miss on delivery times, usually late. They will shift the delivery times to the right frequently. Watch out at lunchtime... 25 - 30 minute deliveries often turn into 55 to 60-minute deliveries. After dealing with the delivery debacles there are cold food deliveries which happen about 60% of the time. It seems when I give more tips than the recommended amount the delivery time is at the max or late, most often late. Then dealing with the customer service $#*! clowns is a joke and a complete waste of time and air.

Date of experience: November 18, 2020

Thumbnail of user shellio
California
1 review
3 helpful votes
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September 17th, 2016

Food never arrived. I received a text, a call (both to inform me the restaurant was running late), and then a second text that the food was picked up. Website said the food was delivered. Funny, it didn't make it the 0.3 mi to my house. No customer service rep to answer my chat on Friday night. Next day... customer service chat was a joke, just excuses and lies.

Date of experience: September 17, 2016

Thumbnail of user madatchu1988
Michigan
1 review
1 helpful vote
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August 30th, 2023

I'm a driver and they seem to $#*! you over as much as possible. They will breach a contract and say that you were the one who violated it when I've proven I was in the right. If you are looking for a good paying delivery service to work for, I definitely wouldn't choose doordash at all. I'm getting ready to sue them.

Tip for consumers:
Don't use or work for this company

Service

Date of experience: August 30, 2023

Thumbnail of user johns7788
New Jersey
2 reviews
6 helpful votes
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December 22nd, 2020

My driver never brought me my meal and doordash provided half the order back as credit and other half they claimed they would return to my bank. After 20 days I never received the refund. Basically I never got the order and they stole the money they claimed they would return. I then asked them to just give me credits and they said no. Horrible way to do business.

Date of experience: December 22, 2020

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