Doordash

Food never arrived! Waited on hold for over 15 minutes only to have them hang up on me. I called the restaurant and they said it was picked up. Called the doordash number again, but the wait was over 30 minutes. In the meantime, I have to deal with my HANGRY family. I tried to cancel the order, but it would not let me click the option. I called the phone number for the dasher and the automated msg said that they were trying to locate a new dasher. An hour after food was supposed to be delivered, we had to go get food from somewhere else. I eventually got an email that said they would refund my money, and they did. I used to have good experiences with doordash, but the last 2 orders have made it so that I will never use them again. I will also spread the word about this awful company!

I'm being required to meet in person and sign for my food. I'm immune compromised and handicapped. They hire disreputable delivery people, they don't deliver, I ask for redelivery and get a credit.y family can't eat a credit. Now because of their screw ups I am supposed to risk my health to get my food? If I could go get it I would. I shouldn't have to choose between my health and feeding my family. This is shameful.

Unlike Uber eats, Doordash doesn't drop your food at the restaurant doorstep, no they actually deliver the food.
Unlike Uber eats, Doordash doesn't black list customers for requesting refunds when the restaurant fails to deliver what you paid for.
Unlike Uber eats, Doordash doesn't challenge your credit card dispute, when they leave you food at the restaurant door (take a picture of it).
Unlike Uber Eats. Doordash understands the restaurant business.
And unlike Uber Eats, I will use Doordash in the future. I will never user Uber Eats again. Watch the movie on UBER, you will see why they are not a trustworthy company. Uber is a company run by idiots who swindle, endanger, rob, and then continue to rob the consumer.
Never use Uber Eats, use Doordash or Grubhub, in order to avoid being completely ripped off.

Up until today, my experience with Doordash has actually been really good. I order a minimum once a week and on the rare exception my order was messed up, I would either get a partial refund or re-delivery. I have Dashpass to save money. Made a mistake and changed from monthly to yearly, Called customer service and asked to get yearly refunded($100.00) and go back to monthly($9.99). The rep confirmed I was back on monthly. I ordered 5 times after that and tonight I opened the app and it said, I could have saved $46.00 with Dashpass. I was like I have Dashpass. I looked into it and I was never placed back on the plan so I paid all the fees. Called and asked for at least half that back since their rep made the mistake and was told $10.00 was all they could do and then I could resign up for Dashpass... there would go my $10.00 credit. I did not resign up as Hulu is giving 6 months free with Uber Eats. Very disappointing to a loyal customer.

Delivery never received. Dasher very rude to the apartment manager. She left left my food on the managers door stating that there were too many old people and she did not have a mask. Manager states she was very rude. I reported this to door dash but they were very short with me since I didn't order directly from them. (The restaurant used them) I reported door dash to the restaurant and they gave me a full refund. I also left a scathing message to this particular person.

The Door dash driver delivered my medications (5 total) to the wrong apartment in my complex. She said a woman told her she was me and supposedly signed for it. Then she even said she went back to the apartment to retrieve my order but no one was home. The next day I found out that the apartment was vacant for at least a week. She ended up leaving my order inside a vacant apartment. She obviously lied about someone signing for it, going back to retrieve my order etc. I got no real help from door dash. If I hadn't done all the research, which took me 24 hours and a tremendous amount of stress, I would never have gotten my meds back. I only use door dash cuz that's who my pharmacy uses for delivery. Suffice it to say I will NEVER order anything from them. If I could give them a negative star, I would.

Contacted them about not having received my refund on November 9th and they told me "it shows on our end it has been paid". My bank stated otherwise and I told them that and they did not care. My bank verified that NO refund was ever sent and they still refused to issue a credible refund. Never ever again will I ever use my personal bank card on their site. They lie about their refunds and will not give you what is rightfully yours even after verification from your bank about you not receiving a refund from them in any dollar amount.

I have tried to reach Doordash for months trying to resolve a Dashpass monthly charge because I did not authorize the charge and I have not been able to fix this, today a representative has able to see the problem, replied I would get reimburse only two months and closed the chat without allowing to answer or ask any questions. I been having this unauthorized charged since August, 2020 and no one is able to fix this. Terrible services. Doordash has not taken responsibility nor have they helped get this discontinue and reimburse me every month they have been deducting from my credit card without my authorization.

I placed an order and waited over 2 hours before I was informed by the doordash driver that he didn't have a working car today. Why would DoorDash allow you to place and pay for an order that can't be fulfilled. The Help options on Doordash are not helpful at ALL and there's absolutely no contact information available except the driver's number which is useless. I will never use or recommend Doordash ever again! Poor app design, lack of communication, and UNRELIABLE!

They charge the most atrocious fees and they won't give you a full refund if there's a problem with your order. Speaking to a customer service agent is pointless, they're extremely RUDE and unhelpful. I won't be using DoorDash ever again. If you order from DoorDash, you either won't receive your food at all (the dasher will steal it), the order will be tampered with (the dasher will take a bite out of your food), or your entire order will be incorrect. Don't waste your money with this company! They're nothing but frauds and scammers.

Have been charged 2 times now for $9.99 from my bank account. I have called twice and was told I don't have an account. I have the emails from doordash stating I do not have an account. I what the charges to stop NOW and I want my money returned NOW! I have gotten zero customer service that was worth anything. I am contacting the BBB and my bank has an alert on my account due to the theft of door dash. So they call me back at 10:30 pm to let me know that I do not have an account and they have to send it to another department and yet nobody can tell me why I am being charged. Listen people don't use these damn companies that are fly by night get rich scams. They are thieves.

Ordered $61.77 of food.(Nursing and staff at a busy hospital.) DoorDash employee, "Esmeralda" came and our receptionist told her she'd call the nursing unit. She stated, "No 'peeky english" and LEFT WITH OUR FOOD! 2 nurses called, got excuses, stated it was ordered under another name, couldn't find the order number. It was a nightmare. Inept customer service and theft, as food was not returned to restaurant OR DoorDash. Hope you enjoyed our elaborate lunch, Esmeralda! Beyond worst customer service ever. Disgusted.