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Doordash has a rating of 1.1 stars from 1,039 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Doordash most frequently mention customer service, credit card, and wrong address problems. Doordash ranks 204th among Food Delivery sites.
DoorDash delivery offers the convenience of ordering from a variety of restaurants and cuisines. The plus side is the speed of delivery, with orders often arriving within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are drawbacks to consider. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting expectations. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while DoorDash offers convenience, improvements in order accuracy and customer service would enhance the overall experience.
Doordash didn't recognize a valid gift card that I applied to an order. OK, I cancelled the order and received an email confirmation of that confirmation. Doordash did not cancel the order with the local company and charged my card. I cancelled for that reason within 1 minute of placing the order and they only refunded me for 75% of the charge and put the balance on credit. I called and reminded them I have used doordash 2 times in the last 5 years and will never use them again...no desire to engage from their side so I will call this out to my bank as FRAUD, which it truly is. Bogus for doordash to rely on draconian "fix the glitch" methods to make money. Wish I could give them zero stars.
I can't even give them a star. I ordered an Arby's meal with a total of $57.27. My bank account was charged $80.44. Not to mention the dasher forgot some of the food that was ordered so I had to go to Arby's myself and pick up what was missed. The dasher offered to pick up what was missing and then said never mind. I complained to door dash about my service and driver. I was offered a $13 credit and a $10 credit. Not a single person can explain to me why my total was $57 but I was charged $80. I asked for a full refund and was hung up on. I have called back several times and even had a conversation through the app and not a single person will explain the over charge. I am being told my account is going to be credited $23 which equals the total of the meal in the first place. I am furious and will NEVER order from this place again. This is FRAUD even after I show pictures of what my total is $57.27 on door dash and then what I was charged I was ignored and pretty much told oh the promotion didn't work too bad. I asked for a refund several times and the corporate number and was told there is no number. I am disgusted and will be going on every sight I can with this review. Try Grubhub or someone who will not try and steal your money. I Will NEVER use this company again.
I will never order from doordash again I ordered today for the first and last time the driver was rude and ignorant she took my order to the wrong house and refused to go back and get it she said there was nothing she could do and hung up she needs to be fired I am posting the number she called from so everyone will know she is rude and uneducated *******7214 please dont make the same mistake I did
Ordered with estimated time 45-55 minutes. Saw the driver was there waiting for food... and waiting and waiting... Texted him and he said the order hadnt gone through to the restaurant so they had to call and had just started the order... about 30 minutes in. Driver was great. I tried to cancel - the app wouldn't let me. I went to customer service and was number 300 in line! Took 20 minutes to get to chat with a person. They are terrible. But claim they're always trying to improve their service. Disaster! Don't use them! Felt sorry for the driver who was very nice. Awful service!
I ordered food from door dash and the dasher came at the wrong time according to the tracker and she didn't ring the doorbell or call me and didn't leave my food and door dash denied my refund or didn't give me credit never again they robbed me out of my money
Products used:
Door dash suckssss McAllister is a great company good food professional staff but I highly recommend any other company but door dash
My door dash driver delivered my food without notifying me that it was delivered. He left my food in front of my house while I was home, he didn't ring the doorbell or message me that he arrived. I had to message him 30 minutes later just for him to say he already delivered it to me. The drivers name is Kieran B.
I ordered food and and got the worst service. The next day I woke up to a negative bank balance because I was charged for a few Doorpasses! The money was returned to my account but I also received 2 overdraft fees due to their greediness! I complained since I was unable to use my back account for 1 week. I don't understand if you have access to my account and this was Doordash's error, I should be reimbursed to the card I have on file. I will never use this service again. I would rather starve to death and since they steal your money, you might starve anyway. I'm not going to post any pictures because that will be my banking information.
It is completely ridiculous that my $33 meal turned into a $53 charge. Without my authorization, you charged me a 20% tip which was $6 not to mention a $6 delivery fee AND a $6 service fee? The driver is tipped from the delivery fee and the service fee has to do with you and the restaurant. I am requesting the service fee be refunded. If not, I guarantee I woll never use DoorDash again and I will make sure everyone else never uses DoorDash either.
My daughter ordered 30 dollars worth of pizza from door dash yesterday. The driver Dena delivered the pizza to a wrong address, when my daughter contacted door dash she was told that they wouldn't replace her food and that she wouldn't be getting her money back, they gave her 11 dollars door dash credits. It isn't my daughter's fault that Dena made a mistake. I feel like my daughter was scammed. I posted this on Facebook a few minutes ago and I've already gotten several comments from others that have been scammed. I think a class action law suit is needed
Products used:
It was delivered to the wrong house
Me and my kids have saturday morning routine to have breakfast and watch pokemon. This particular morning we decided to get donuts from dunkin and coffee for me we waited an hour and a half only for them to cancel my order. I then went down to dunkin myself and they still had donuts and the coffee i wanted so dunkin wasn't out doordash was just lazy and unprofessional
Place an order at about 7pm tonight. Said the order was going to 36-46 minutes. Come to find out "there was no dasher in our area" what?! We waited over an hour to contact customer support and the guy was the least bit helpful.
I had an accident that door dash stear my money by adding heading miles without prior notice causing me drive 16 miles with out prior notice in houston tx i lost too much money,,,,,, some of customer assist said that they dont have super visor to talk to i plaim the city of houston that allow them running without office in houston
Quality of the service, mainly the app to the merchant not sending orders correctly. There's clearly a bug in their app. The last several orders have been either completely wrong, or incomplete. The only resolution that they offer is a resolution of a refund, which doesn't cover all the tip, nor delivery fee.
No matter what, they manage to get a few dollars from you every time, whether your order is correct or not.
I've spoken with ALL the merchants on ALL of my incorrect orders, and it is CLEARLY the DoorDash app that is the problem. The merchants didn't even receive the proper order to deliver. So, DoorDash's review of those merchants are completely unfair because the merchants aren't receiving the proper order from app.
DoorDash sucks!
Tip for consumers:
Don't use it. They will get money out of you, and you won't get what you ordered. The app is burgered.
Products used:
Delivery service
Been using Uber Eats for a year but it's down for today, so I decided to try Doordash, which turns out to be a f**king joke. Been waiting for 2 hours and still no food, excuse me? Switched to SKIP and BOOM, it's here in 20 min. F**K this joke of an app
I placed an order. My card was charged and then it said there's no drivers in your area. It took an act of god to get the money refunded back to my card. I still don't have the money because it takes 3 days to get it back. The customer service rep just disconnected the conversation before it was resolved and then I had to go through the whole situation again with another rep who acted like they didn't know what I was talking about. But I still don't have the refund. I wouldn't be surprised if I have to contact them again just trying to get my money back. Never again shall I use DoorDash.
Door dash laid our pizza on the ground at our next door neighbors house. I saw that they were driving down the street and called. They came back and picked the pizza up off of the ground and brought it to us during COVID 19. What the crap. They said they would refund our money but never did.
Doordash is padding the charges per item on your order. I ordered from Chuys and paid an additional $15.34 for items over what Chuys charged Doordash. This is in addition to the Service fee and Delivery fees they charge. They are also calculating the tip including the service fee.
Placed an. Order, received a text saying it outside my door, looked NO food. Called the number she left my food at a building 2 miles away but was more than willing to back and pick it up and bring it to me. Uh, yeah no! Had to call door dash! They replaced the order. Hour later still no food, but I received a survey asking me how my delivery was from Mike! Mike who and where is my food? Callef Door Dash ok enough I will go get my own food! They were to give me a refund back I into my back account, after 3 days of would show up, well after 3 days nothing! I called them they gave me door dash credit, I did not agree to. That as I said I would never use them. Again! They refuse to give me my money back! DO NOT USE!
If I were you, I would not become a DoorDash driver. They hold your money hostage and will not give you your pay when they are supposed to. They tell you that they send it and it never gets sent. They say they send it to your bank I call my bank and there is no Transfers or pending transactions from DoorDash so I would not trust them
Tip for consumers:
They don’t care about their drivers
I ordered chicken wings from Ralleys through the DoorDash app and they delivered to wrong address and refused to give a refund. So I canceled the service and tried to stop payment to them. Waiting on answer currently.
I have spent over $1000 with DoorDash over the past several months. Tonight I called about an incorrect order. I have never been so disrespected by a customer service representative and their manager! I canceled my account tonight. Please join me in canceling your account too!
The worse customer service EVER! The delivery driver never delivered my food. Don't know where he went after I buzzed him into my building, 5 floors, 115 apts. I contacted DoorDash & they refused to reimburse my $$. When I escalated the complaint, they said I had "several compensations" within 60 days & they could not compensate me anymore. WTF! If my order was not correct or something was missing, I am not paying for it, just as though I was at the restaurant. And certainly if I didn't receive my food, I shouldn't have to pay for it ANYWAY! Nobody in their right mind would! I'm sure DoorDash folks wouldn't! What a sneaky way to SCAM the public!
Tip for consumers:
I ordered delivery food from Door Dash and it never arrived, yet I was charged for it. DoorDash will not refund their error!
This guy sounded like he was wasted didn't even know where he was at and didn't know how long he was going to take to deliver my food.never got here.had to cancel to get my refund and don't even know if I'll get it.never will I use door dash agin thanks to Robert.great drivers door dash!
Initially I was happy with the app. Then we wanted to order Mcdonalds--a menu with prices I am very familiar with. Almost every item was marked up $3 from the local price. Many of the drinks, the famous $1 drinks, were hugely marked up no matter the size. See picture I screencapped.
I had figured their service charge was their income, but no, they genuinely mark up the prices ridiculously. I had my DoorDash account canceled (You must contact them specifically and request this.)
DoorDash DRIVERS are fabulous and I have only praise for the professionalism and courtesy of the drivers.
Worst experience I ever had they would not replace my food they would not resend out my food so I just gave them $46... Worst experience ever I wish somebody higher up with answer my questions and contact me
Tip for consumers:
Don't expect your food to be hot when you get it... Don't ask for them to fix your food order that is messed up cuz they..... It will say it's going to be there in 30 minutes it takes over....no help from customer service...
Products used:
Door dash
Worst service ever. I ordered and waited for almost 2 hrs. Only to find out when I called the person that they were at home an not working that night. DoorDash assigned a person who wasn't even working! Then their customer service hung up on me when I asked for a supervisor. I called again and was told the supervisor would call be right back. No call. I called a third time and was told (after 10 mins on hold) that the sup would call me back. Still no call. I better get my refund!
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