Doordash

Initially I was happy with the app. Then we wanted to order Mcdonalds--a menu with prices I am very familiar with. Almost every item was marked up $3 from the local price. Many of the drinks, the famous $1 drinks, were hugely marked up no matter the size. See picture I screencapped.

I had figured their service charge was their income, but no, they genuinely mark up the prices ridiculously. I had my DoorDash account canceled (You must contact them specifically and request this.)

DoorDash DRIVERS are fabulous and I have only praise for the professionalism and courtesy of the drivers.

Worst experience I ever had they would not replace my food they would not resend out my food so I just gave them $46... Worst experience ever I wish somebody higher up with answer my questions and contact me

Worst service ever. I ordered and waited for almost 2 hrs. Only to find out when I called the person that they were at home an not working that night. DoorDash assigned a person who wasn't even working! Then their customer service hung up on me when I asked for a supervisor. I called again and was told the supervisor would call be right back. No call. I called a third time and was told (after 10 mins on hold) that the sup would call me back. Still no call. I better get my refund!

I use door dash from time to time and tonight I ordered McDonald's and my dasher came and got lost in my trailer park so he called me and right away he was extremely angsty with me and kept cutting me off when I'd try to speak. I tried to explain where he had to go but he just wasn't listening. After a few minutes he said "I'm on royal boulevard" and I haven't lived here long enough to know where every street is that's why I try to explain how to get to my house when you first enter the park and I said "I'm not sure where you are", he said "well then I can't deliver your food" and hung up. Very rude. I mind you that him and I were only one the phone for a solid four minutes before he gave up. (Numbers blocked for protect his identity)

DoorDash will not publish less than stellar reviews. I've had my last two orders never arrive because the restaurant never cooked the orders, but my reviews were not accepted. They also will not refund my order, they force me to take a credit to my account, which has become a vicious cycle because when I tried to use my first credit the restaurant didn't cook my food yet again. I also have received someone else's order (an order of soup instead of a large pizza) and I was unable to get my tip credited back. Why should this dasher get a tip when he didn't do his job?

I ordered from DD for the first time. The first order was screwed up on their end and "delivered" to the business I ordered from. I contacted them about this muck up on their part. They tried to blame me but finally agreed to get the order correctly delivered. Then I get the order and I paid extra for bacon, which I never received. I was charged for something I never received. That's theft.

I was called a $#*! by their driver because I asked her to delivery my grocery store outside the door. The driver left with my grocery, returned the grocery to the store and told the store manager that I called her a $#*!.
Worst company ever.

Ordered from Denny's, although food was cold, in a hotel you have a microwave. Food was good. Had to go to registration to pick up my food. My room was the farthest away. If I wanted to pick up I would have chosen pick up.

I am very disappointed in this company. I was just on their website getting ready to place an order to a restaurant that I had a menu for. On the menu, one of the items I wanted was $7.99, on the DoorDash website, it was $11.49. Another item I was going to purchase was $20.00 on the menu. On the DoorDash website it was $28.99. This is upcharging at it's worst; especially during this Covid-19 pandemic. It seems all their prices on all their items have this large increase per item. Plus, they then charge a service fee and a delivery fee. If you can, please check on the internet for the restaurant you are wanting to order from and compare prices before placing your order with this company.

Food never arrived! Waited on hold for over 15 minutes only to have them hang up on me. I called the restaurant and they said it was picked up. Called the doordash number again, but the wait was over 30 minutes. In the meantime, I have to deal with my HANGRY family. I tried to cancel the order, but it would not let me click the option. I called the phone number for the dasher and the automated msg said that they were trying to locate a new dasher. An hour after food was supposed to be delivered, we had to go get food from somewhere else. I eventually got an email that said they would refund my money, and they did. I used to have good experiences with doordash, but the last 2 orders have made it so that I will never use them again. I will also spread the word about this awful company!

Last night I decided to give DoorDash a try. I ordered from a local restaurant and was originally quoted my food would be here in 30 minutes. I have worked in the restaurant business my whole life so I understand it can take longer than quoted, but I placed my order at 840 pm. At 9:25 I recieved a text from the company stating the driver was still on the way to the restaurant and my delivery would arrive by 9:44 pm. At 10:10 pm (I wasnt even hungry at this point anymore) I FINALLY got a call that the driver had arrived at the restaurant and that they were now closed. So I waited over an hour and 15 minutes for food i never recieved, i asked for a refund and was told it would take 5-7 business days to be back in my account. I am very disappointed in the service of this company. Dont they know that the restaurant closed at 10? Why did it take the driver an hr and a half to pick up the food? Next time I'll just order from Papa Ginos!

Driver called me because he couldn't find my address. Gave it to him and ten minutes later he texted me and said he still couldn't find it so he left it a house 2 miles away from me without even verifying it was the correct address. When I contacted Door Dash for a refund, they told me it would take 5 to 7 business days to issue it. The driver also lied about ever talking to me about my address. Use Grubhub.

Dreadful. Driver did not call when arriving at apartment as requested and when I called he had driven to wrong address. When I corrected, driver said he couldn't drive to my address and the order was cancelled. However, I was charged for the food and no refund would be given. Disgusted with their service and customer service.

I'm being required to meet in person and sign for my food. I'm immune compromised and handicapped. They hire disreputable delivery people, they don't deliver, I ask for redelivery and get a credit.y family can't eat a credit. Now because of their screw ups I am supposed to risk my health to get my food? If I could go get it I would. I shouldn't have to choose between my health and feeding my family. This is shameful.

Unlike Uber eats, Doordash doesn't drop your food at the restaurant doorstep, no they actually deliver the food.
Unlike Uber eats, Doordash doesn't black list customers for requesting refunds when the restaurant fails to deliver what you paid for.
Unlike Uber eats, Doordash doesn't challenge your credit card dispute, when they leave you food at the restaurant door (take a picture of it).
Unlike Uber Eats. Doordash understands the restaurant business.
And unlike Uber Eats, I will use Doordash in the future. I will never user Uber Eats again. Watch the movie on UBER, you will see why they are not a trustworthy company. Uber is a company run by idiots who swindle, endanger, rob, and then continue to rob the consumer.
Never use Uber Eats, use Doordash or Grubhub, in order to avoid being completely ripped off.

Up until today, my experience with Doordash has actually been really good. I order a minimum once a week and on the rare exception my order was messed up, I would either get a partial refund or re-delivery. I have Dashpass to save money. Made a mistake and changed from monthly to yearly, Called customer service and asked to get yearly refunded($100.00) and go back to monthly($9.99). The rep confirmed I was back on monthly. I ordered 5 times after that and tonight I opened the app and it said, I could have saved $46.00 with Dashpass. I was like I have Dashpass. I looked into it and I was never placed back on the plan so I paid all the fees. Called and asked for at least half that back since their rep made the mistake and was told $10.00 was all they could do and then I could resign up for Dashpass... there would go my $10.00 credit. I did not resign up as Hulu is giving 6 months free with Uber Eats. Very disappointing to a loyal customer.

Delivery never received. Dasher very rude to the apartment manager. She left left my food on the managers door stating that there were too many old people and she did not have a mask. Manager states she was very rude. I reported this to door dash but they were very short with me since I didn't order directly from them. (The restaurant used them) I reported door dash to the restaurant and they gave me a full refund. I also left a scathing message to this particular person.

I ordered food. The food delivered was not was I ordered and an item was missing. I complained and they did not credit my credit card. They only gave me a "credit" against future orders. Why would I ever order from them again when they can't get an order right in the first place. DO NOT USE THEM.

Ordered a piece of cheesecake from yogen fruz(10 mins away) and it said it would take 35-45 mins. After about 45 mins I got a text saying it was picked up and on the way to me. 2 minutes later i get another text saying my order has been cancelled. Waited an hour and paid 13$ for a piece of cheesecake that never ended up coming.

Doordash is a ripoff stay away. Customer Service is the worst. I used the app and their was glitch and order was not processed. They charged my credit card and there was no order confirmation or food delivered. I emailed and called them. No response. This is my first review ever. Will never use doordash. Worst people and service. Rip off. They will charge ur credit card and no order received. Their mobile app had a problem

The Door dash driver delivered my medications (5 total) to the wrong apartment in my complex. She said a woman told her she was me and supposedly signed for it. Then she even said she went back to the apartment to retrieve my order but no one was home. The next day I found out that the apartment was vacant for at least a week. She ended up leaving my order inside a vacant apartment. She obviously lied about someone signing for it, going back to retrieve my order etc. I got no real help from door dash. If I hadn't done all the research, which took me 24 hours and a tremendous amount of stress, I would never have gotten my meds back. I only use door dash cuz that's who my pharmacy uses for delivery. Suffice it to say I will NEVER order anything from them. If I could give them a negative star, I would.

Contacted them about not having received my refund on November 9th and they told me "it shows on our end it has been paid". My bank stated otherwise and I told them that and they did not care. My bank verified that NO refund was ever sent and they still refused to issue a credible refund. Never ever again will I ever use my personal bank card on their site. They lie about their refunds and will not give you what is rightfully yours even after verification from your bank about you not receiving a refund from them in any dollar amount.

I have tried to reach Doordash for months trying to resolve a Dashpass monthly charge because I did not authorize the charge and I have not been able to fix this, today a representative has able to see the problem, replied I would get reimburse only two months and closed the chat without allowing to answer or ask any questions. I been having this unauthorized charged since August, 2020 and no one is able to fix this. Terrible services. Doordash has not taken responsibility nor have they helped get this discontinue and reimburse me every month they have been deducting from my credit card without my authorization.