Doordash

I have been making multiple attempts to get through to someone who can help me, but the agents keep making me email. I get no response. Someone has been using my bank card to purchase through Door Dash, so obviously they do not check or verify who is purchasing through their site. HORRIBLE I WILL NEVER RECOMMEND!

I placed an order for over $70, order was almost two hours late, and the food was cold. Customer service was rude, and did nothing to rectify the situation

Order $100 in food from Applebees waited two hours for the food, when it came it was one sandwich from Panera worth $10. Called doordash costumer service they told me that I would have to call the restaurant since I want thourgh there app. But told them that it wasn't the restaurant fault it was the drivers fault, he didn't even bring me the food from the right restaurant they pretty much told me that didn't matter that I would have to call them, so I called them then they told me I had to call doordash, called doordash back and argued with them for an hour for them to refund the money, two weeks later finally got my money back worst service ever... Never again, and will never order thourgh any restaurant that use them for there main delivery on there web page.

Dear "Heart-Bashers" We rely on the Daily money we make to feed our families, and if we had money saved up in our multiple bank accounts as backup for times like we're in right now, then trust me we won't be risking our lives as well as our families lives to deliver a big-Mac for $5 in the middle of nowhere, and for you! I mean you HEART-BASHERS to come and decide when I should get my fast money, and have the nerves to disable it for 7 days. SHAME SHAME ON YOU for being completely inhumane and unprofessional for doing this. We going through crisis, and people are living day by day, and that's how you help you SHARKS. My newborn CRIED ALL DAY hungry waiting for his daddy to show up with his formula. So very thankful to Uber-eats instant pay. Again SHAME ON YOU FROM YOUR HEADS TO YOUR NASTY TOES FOR BEING SO UNPROFESSIONAL.

I order food using doordash. I place 2 different orders. The driver picked up one order and didn't pick up my other order but confirmed he did. When he got to my house he only had my shake from one spot. When I asked him about my wings. He stated he only had one stop. But I seen him go to Wingstop. I have him on my ring camera stating he didn't go. But door dash will not refund me for the food I did not get. Please do not order with doordash. They do not care about the customers rights. For now on it is only right for me to order through UBER EATS. UBER EATS IS A LOT BETTER AND PROFESIONAL.

It won't let me log in to either of my accounts. Not to mention it's extremely overpriced. It should not cost $60 to order from a fast food restaurant for 2 people.

Website is easy to usr and order went smoothly but I couldn't believe the final price.

All I wanted was a $12 entree and was stuck at home.

After minimum purchase requirement is met (or "too small order penalty") AND delivery fee AND service fee (?) AND mandatory 10% minimum tip (on the whole total after the extra fees are added) my total ballooned to $$THIRTY THREE$$ dollars.

$12 --> $33

I cannot fathom how enough people are willing to pay 250% more just for delivery. It is far cheaper to pick up yourself or even order delivery from traditional pizza or Chinese joints.

Who uses this service regularly?

If youve suffered a debilitating injury and are housebound this is at least an option not to starve.

Otherwise WAAAAAYYY too freaking expensive to recommend.

Restaurant messed up the order and they will only give me a $7.50 refund on a $41 order and restaurant can't do anything since we ordered through Doordash. They even said to stay away from them.

Aweful customer service and they don't fully refund for cold food that I threw away. The lady said she had to contact the store to see what she could do I guess?

DO NOT TRUST DOORDASH! They have terrible people working for them who cannot use MAPS. You will wait for your order only to have it cancelled by dasher like Kaleesha Bent! No Resolution from their customer service! DO NOT USE DOORDASH! Or use it at your own risk.

Worst experience ever was just trying to get help transferring funds from one account to another definitely couldn't get through to her because she did not speak fluent or understand English

App doesnt work. Got a gift card I can't even use because the app wont accept any form of payment. Wasted 30 minutes trying to order. Use any other delivery service!

I placed a restaurant order on DoorDash last weekend using $37 in DoorDash credits and $37 on my credit card. My dasher called and said that the restaurant was out of food and told me to cancel my order for a refund. I proceeded to cancel and received a confirmation email stating that if my payment was pending it would not post to my credit card. I started placing another order at a different restaurant and realized that my $37 credits were gone. I chatted with customer service, and they told me that I had to wait a few days to receive my refund in credits and to my credit card. Yesterday (Wednesday), I noticed that the payment had not been removed and had posted to my credit card. I chatted with DoorDash support and was told that nothing could be done and that I should have contacted them earlier. They ended the chat before I had a chance to explain that I had. So I called customer support and was told that they would escalate the issue to a special "team" that would get back to me by email within three hours. I waited and did not receive anything by today, so I called again. The person I spoke to told me that she could not issue a refund. So DoorDash is now stealing $75 from me. Apparently a supervisor will call me "soon", but I am not counting on that based on my previous experience. I am posting this review everywhere I can and will be filing a dispute with my credit card company. I will never order from DoorDash again.

I ordered food from doordash the total on the bill was $31 the food was incorrect it contained bananas I'm allergic so I called them they offered me a refund of $5.33 towards a $31 order I was unable to eat anything they are ridiculous the price is for what I ordered was $19 for pancakes for 3 of them Which I can get the same size pancakes at McDonald's for $3 they are ridiculous they're unbelievable their customer service is a joke I will never again order from them and I suggest nobody else does Either they do not fix their issues or make refunds for incorrect items doordash is a scam their prices are unbelievable

Door dash as an app/company is great. Customer service issued me a refund with no questions asked. I give them props for that. But they must just let anyone deliver for them. I ordered lunch. And normally it will say "driver is approaching" well it did not. I then got a message that the order was delivered. The driver left my food at some random business half way across town! I sent them a message with no response and called them and was met with a response of "I left it at *blank blank* store" and my response was "well you still didn't bring it to my house". I had to give the driver my address 4 times and I guess that still wasn't enough. I contacted support and they were fabulous and gave me a refund and credit points to my account. I then got a phone call from someone else from support asking me to send the driver my address (again). I did so, and still no food was delivered. I mean I'm grateful I got my money back. But if someone can't follow simple directions and use a GPS, and then just leave someone's food sitting in front of a business that isn't even open on sundays. They shouldn't be driving for a delivery service!

Took my money only to cancel my order immediately then offer me a refund days and days later. Zero support. Zero help. Horrible, robotic customer service. Garbage.

They take on the task of bringing someone their food but don't seem to care if they get it to before its cold. They would raise hell if someone brought them cold food.

I got a coupon that I did all the requirements, the coupon didn't work. When I went to complain and find a solution to my problem they didn't help me with anything

I order some food Firehouse Subs yesterday through doordash.com from too different restaurants. The first order came, the delivery driver was okay. For the second-order, the delivery driver came in her bedroom shoes. She practiced the no contact and she was not wearing gloves nor a face mask. I mean if doordash.com don't know what their delivery drivers are being professional or not. They are waiting to hear the customers report about their services. I say they need to tell the delivery drivers to be professional when delivering people's food. This girl was not professional at all. She looked like she was waiting at home and when it came for her to make a delivery she just slid her bedroom slippers on and out of the door she went, not considering how she may look to the customer. We are in hard times now and people that are ordering from business in the community are trying to help by ordering their food and using whatever delivery services that will bring the food. When they start wearing bedroom shoes to make the deliveries, it is time to start complaining because something needs to be said and corrected. If the driver is getting too comfortable, then I guess it time for me to go out and pick up my food because being unprofessional is showing that you don't care who you are working for. I wished I had caught a picture of her leaving my resident that day. Doordash, you need to upgrade on professionalism with the delivery driver. But I must admit not all the drivers are unprofessional just some of them who are just doing this because they don't care.

Will you get what you ordered? You never know. Will they make it right? Or will they simple tell you too bad? Its the uncertainty that makes this service unusable.

Worst delivery service ever and the company its self are THIEVES! I ordered food with their service, and the driver never arrived, the driver stole my food! I called customer service and spoke to a supervisor and both told me (long story short) i am SOL because you order shows delivered and also on my app i have a specifically stating to call me upon arrival. NEVER USING THEM AGAIN! THE COMPANY IS FULL OF THIEVES!

When I order a pizza on papa john's website, there is no mention of Doordash. Yet somehow they got contracted to deliver my pizza, and they didn't deliver the pizza. What the hell. Doordash is a SCAM, it's 100% FRAUDULENT. They got involved in my order with a third-party, without my consent, ruined the order, and then I had to call and have the charge reversed. NEVER DO BUSINESS WITH DOORDASH!

After being a customer for about 2 years I just had the worst experience ever. The restaurant didn't get my order so after an hour when the food was supposed to be here I receive a text stating that they won't make my order. Chat with customer service for another 25 minutes for them to tell me that the solution is for me to cancel the order and resend it which now would take another 90 minutes. You might think after two years of being a customer they would attempt to keep my business but they offered nothing except a refund that would take 5-7 business days. WORST CUSTOMER SERVICE I'VE DEALT WITH IN A VERY LONG TIME.