Doordash

I there less than one start I woud have given it to Doordash customer service and Doordash. Unprofessional not helpful reps really worse work ethics.

GIRLFRIEND ORDERED AND THEY CANCELLED THE ORDER, ( DUE TO DRIVER EXPERIENCED ISSUES! WAITED AN HOUR AND 15 MINUTES TO FIND OUT. DO NOT ORDER FROM DOOR DASH!

Since the beginning of the year, drivers have been late, making multiple stops, and food has been ruined more than half the time. Twin Cities MN area

The high paying orders have a plus at the end of it with after completing order nothing added. Rating is a scam

Door Dash took my money and didn't place my order and refuses to refund it. They claim their "Policy" forbids it. They are outright thieves!

First time user of doordash. Never again. Ordered kfc and only received part of my order and it was cold. Menulog 1000%better.

Never order door dash. Your favorite restaurant hates them. It's not door dash but they are getting the reviews for our food.

Stop complaining and I understand doordash is garbage but seriously GET your FATASS and walk and IDC it hot outside or cold or you are disabled fat $#*! with diapers go outside touch some grass

I wish they would let us send pictures on these atrocious services out of 35 doordash orders 18 of them were refunded and given a credit because of grossly negligent vendors or grossly negligent Dashers. I am definitely allergic to onions my wife is deathly allergic to avocados and mushrooms both of Us carry epi pens with us. We make it as blatantly clear as possible not only do we choose the option for no onions but in the special instructions we make them know that we have an allergy for onions and an allergy for avocados and mushrooms and they still don't care. Today the Dasher Andy send a text saying he's having a hard time finding my property and left the food in the street underneath the sign that said my address.

At this stage I feel more beneficial to file the class action lawsuit along with many other people and Sue doordash for deliberate negligence the Dasher doesn't confirm the order when he goes to the store the vendor doesn't care about the order when they cook the food all they care about is how many orders they can get in and turn them over quickly.

And customer service which is in the Philippines only wants to tell you that we will give the Dasher corrective action and that will be escalated up to management but if my wife would have died what would have been the corrective action for that this is by far the worst food delivery company on the face of this planet every single one of the employees should be executed because they know about the actions and deliberately say and do nothing so that makes them as guilty as anyone else for attempted murder on multiple occasions because if I tell you that this is a problem and you do nothing about it and you willingly know about it doesn't that make you equally as culpable as the person who does the deed?

Rest assured we will not be ordering from doordash ever again and I assure you that was in relative speed will be filing a lawsuit against doordash.

They lie and poor customer service i ordered like 15 times 3 different times had problems 2 they cleared up this last time we have to investigate they tell me then later i check again online it said it was resolved you have been issued a credit wow to me that means theres a credit but they lie no credit i call them back rep say we have to investagate again what the heck are they crazy it clearly says resolved credit was issued i got mad both times the way reps treated me and hung up i called back told them disable close my account so they did, also the referral links area ll different mine saidf new customers get $7 off $10 order others say $10 off a $10 order and some get $25 off a $25 order wow really well after i tell all my friends and sahre the link they tell me i told them wrong well doordash changed my referral link offer to free month of delvieries no discount for new customers and i didnt even know it. They do not treat their customers the same i will never ever order again and i will dispute the full amount at my bank since they never resolved it and lie say they did. They are not trustworthy in my opinion i will use another delivery service heck with doordash the way its being run now they wont be in bussiness long anyway. Thank you

How is it possible that, every time I order through Doordash, that they mess up my order? They should at least refund my tips!

Just that. A surprise fee for an order from a restaurant we had used DoorDash for before. This was in addition to the anticipated delivery fee.

If they mess up your order, well... too bad. It's not their problem.
It's not worth using them. There are plenty of other options out there.

Both times I used them my products were delivered to the wrong address. Customer service was no help.

Stole my money and delivered no food on 3 separate occasions! Will never use this app again. Thriving company.

Doordash customer service reps love hanging up on customers, I was hung up on twice, the supervisor is worthless as well.

I don't like being ripped off. Door Dash likes ripping people off. I place an order. Pay Tracking shows the restaurant is preparing the food, then shows the driver going to the restaurant to pick up my food then ORDER CANCELLED. The explanation was that there was no driver available to pick up my food. SO WHY WAS THE ORDER ACCEPTED IN THE FIRST PLACE? This has happened 3 times. A sticker on the bag says the order was double checked for accuracy. So how did my Del Taco 2 for $4 fish tacos only have one taco? I don'f think you can even order one fish taco but's that's all I got after DoorDash double checked my order! Adding insult to injury - DoorDash has been charging me $9.99 every month for a Dash Pass since December 2019! They kept this on the DL - every 3rd of the month they charged me $9.99 but did they email or text me with "Hey Dash Pass subscriber its another month and another $9.99 to us now here's what we can do for you". Ah HELL NO! Not a peep to suggest I was subscribed to anything! I never saved a dime on deliveries unless I was ordering the $12 for free delivery so I have no idea what the $9.99 a month was supposed to be for. Like I said I don't like being ripped off and if you don'eteither stay away from Door Dash because they're nothing but THIEVES!

They stole my pay $108.81. Won't pay even after agreeing. After moving to new city and state when I was weakest.

So, I've been doing doordash for about 2 months now. If I weren't pathetically desperate, I would have stopped at week 2. The VAST MAJORITY of the time, the app fails miserably. The last 5 times I've attempted to dash, the app failed, and caused me to sit there making no money for 45 minutes to an hour, or even longer. Also due to this, it's hurt my metrics with the company. I've never refused an order, nor been late for any reason within my control. The app does not acknowledge this, so as it continues to not work, I continue to look worse as an employee. Very important note here: At all points in time I'm having issues, I'm not making money, and doordash will not even consider compensating me for my time. Add this onto the fact that, in my town, I can only schedule to work about 2-5 hours any given week. Typically I lose about 3-4 out of 5 hours of work time to the app failing. Tonight I worked for an hour and 30 minutes. I made under 5 dollars, due to the app. Two nights ago, I made 3 dollars in an hour an half, also due to the app failing to work properly.

The first two weeks they allow you work when you want. Those weeks, I made about 300-400 dollars. Every week since then, even getting to 100 dollars has been a struggle. If they ever just start paying an hourly rate, maybe it's worth doing. I say this because, even when the app does work right (that's happened twice so far out of over 20 dashes) you're being forced to drive back from the customer for free, to get back into busy zones. Sometimes it will take me out of the city limits even... so... yea driving back to town for 30 minutes for free, for someone who didn't even tip me, made me go down a dirt road, and gave me a total of less than 5 dollars for over an hour of my effort... is very common.

If you are trying to make money for anything other than your meth addiction, I do not recommend using Doordash to do it.

They really need to stop letting just anybody deliver food because I'm convinced like 75% of them can't read. Just stupid. I'm done with them

I ordered food from Panda Express. I had never used a delivery service before. They brought my food early which seemed like a good thing. My child accepted the order and is young so they weren't aware of what to look for. By the time I got there the door dasher was gone and by the receipt I saw the order was intended for someone else. I called Panda and they gave me the number for where I should call. Took forever for door dash to answer and then once I explained the situation the gentleman had to transfer me to someone else. I told them Panda was going to replace my order and they just needed a driver to drop it off to me. She said she had to call Panda to verify and have them schedule a driver. She called and said Panda wasn't answering so I asked her to call back. She did and said it was all taken care of. I waited about an hour and called Panda Express because I hadn't received a text, email or call. The lady at Panda Express said they called her and she let them know she just neede a driver to deliver the food. DD told her that they woul call me to verify and would send a driver. I explained that no one called me. She ended up calling them with me on the line and asked if a driver was being sent. DD kept transferring her to other departments and finally she hung up on them and pulled one of her employees from the line to drop off the food to me. Above and beyond on the part of Panda Express.

I tried to place an order from Door Dash on a Thursday night for my anniversary, they quickly charge my credit card right away but the app crashed and the order never went through! I also never received any type of confirmation for my order through email or text. So I called customer service right away and they DID confirm the order had not gone through but they said they have to pass this on the higher management claims department to further "investigate" the matter. Wow What is there to investigate? The person on the line right away confirmed the order hadn't gone through, the refund should happen right away. He said in 24-48 hours the "proper department" will call me back, view my case and the refund should go through then. Well, It is next week, Wednesday morning now, had still not received any call back from them (very horrible service) so I called them once more and they gave me the run around again, "we need to investigate" and refused to issue the refund. No matter how much arguing with the supposed supervisor, she kept saying the case is still under investigation and we need to wait 5 more days. So when I first called its 24-48 hours now it is an additional 5 days, wow this company is a joke. The app crashed, order did not go through, you guys charged my credit card right away (It is funny that part of the app worked so smoothly) it was confirmed my order never went through but they are refusing to give me a refund and giving me the run around. This is an absolutely unbelievable and ridiculous business practice, I am absolutely floored they are still in business with this type of customer service. I know they saw the order did not go through, so what is this BS about "investigating the issue" this is being scammed. It has been over 5 business days already and now they are saying need to wait 5 more days to finish investigating the case. What is there to investigate for so long? This is clearly a scam, clearly a very poor business practice, very unprofessional. This was my first time and last time ever using door dash I will tell everyone I know to not use this company. Poor customer service and app crashing after conveniently taking your money! And absolutely no service in return!

I have had several bad experiences with using Doordash, but this latest and last one has finally broke the Camels back. On the 16th of this month I use Doordash to make a delivery for me from a Pizza place. Yes it was a Snow strom day here on the east coast. It was well past the time of projected delivery but no one had called. When I called they told they couldn't get a driver, which I understood. So I figured I would get a full refund. Days later I happen to look at my bank statement when I notice a charge for 4.26, I called Doordash and asked them why I was charged 4.26? They said it was taxes. So I asked them if the order was cancelled how can you charge taxes on nothing and when I did r3ceive anything? They said I had 72 hours to notify them, something I was unaware in their policy. Second, it wasn't until I looked at my bank statement that I noticed the deduction. Eventually, after arguing back and forth they said I wouldn't get my money back So I told them I was done with them. Use Doordash at your own risk, they will rip you off.