DoordashReviews 1,054

I downloaded the app and they gave me free delivery and $10 code for my first order. After ordering, my code did not work after countless tries. Deleted the app and I'm going to Uber Eats!

I was sent a DoorDash gift card via email from my bosses for a fun work related event that is coming up next week. After receiving the gift card email, I followed the instructions listed on the DoorDash's Help page to redeem the gift card and it says that after redeeming the gift card, the funds will appear in your account as credits. I am 100% certain I followed the steps correctly and received the standard 'gift card redeemed' (or something similar) confirmation message after doing so. However, the credits did not appear in my account like the website indicated. After waiting over 24 hours, I decided to reach out to DoorDash via their Chat support. The first agent offered literally no help and closed my chat while I was typing a message to them. I opened another chat and was offered very little help again. I have saved the transcripts as I am not confident any resolution will be provided. I cannot redeem the gift card now, as it says it has already been redeemed. So, something is going wrong with their system and they just might be stealing the funds from these gift cards. On top of that, their customer service team is not offering any help when you reach out to them about this. Steer Clear.

Doordash will say they will deliver your food keep waiting you never get it y and then when you call customer service they want to give you a credit which to apply to next order after all the fees its useless bad service never again you order from this app the driver was dirty car dirty and smell like weed as well as it being completely burnt and cold unable to eat so I called them for a refund they offered me a credit for 4$ out of the 20$ spent.

Don't use this app they out to take your money. And after taking it you might don't get your food insted a useless credit.

This would be the third time not receiving any I ordered and what not and they say I reached my limit and won't do anything about like today I spend 30.49 at McDonald's didn't receive my egg McDuffin or my big breakfast meal or a large orange juice and they won't give me any credit back at all. Worst help ever.

Ordered groceries a day in advance from Walmart with delivery between 8 and 9am. Order was processed and waiting for pick up at 8:03am. It is now after 9am and the order has not been pick up by door dash. I have had to cancel my grocery order and reorder for another day because of appointments this morning. I hope Walmart can get a reliable delivery service even if it is a dollar or two more. DOOR DASH will never get a chance to ruin my day again.

WHY WOULD ANYONE USE DOORDASH? I received another order that I did not request today. Horrible service!

Absolutely horrible. Obviously its about the money for the drivers cause once they get paid they could careless. The Food is never delivered when it's supposed to be and when you talk to the drivers it always some excuse or they say call the restaurant I'm on another delivery now. That's it Never again... I'll continue to use Grubhub. I get my when it Says it's going to be delivered and it's still warm if not hot. Door dash officially SUCKS and they aren't going to change anything so this will continue to be their way of business.

Been dealing with customer service for the last 48 hours trying to resolve an issue with my order that I never received I am asking for my $39.76 to be put back into my bank account and not as a DoorDash credit because I am no longer going to go through DoorDash to get food it is considered theft because I have never received my food or money back for your neglect and for your thievery and the theft of my money and product that I ordered Shame on you if I could give you a zero star I would if I could give you a -3000*I would you better best believe That this will be going to the Better Business Bureau my attorney and I am making a police report and I am putting fraud on my bank account because you guys are not going to do this to me let alone anybody else

I tried using this service a couple times, but never again. The first time I ordered, waited almost 3 hours, only to find out order apparently was never received. Second time waited 2 hours, found out my food order was passed off to 3 different drivers…. Never got food!? Too much drama for all the hype.

Door-dash is the best ever food ordering platform. Compared to their competitors they have more restaurants listed and have better customer service. They give good offers too. I got my services fees reduced and got discount too (attached picture) Recommended

Honestly, the product/food is not the issue. Some of the drivers dress like they should be working in a strip club is just a little less than professional. Even saw a guy walk up in wife beaters. Way to teach the younger generation that appearance matters when you're working. Very disappointing that this company could care less about how their drivers look.

I've been dashing for DoorDash 2 years now. It was pretty cool for a year and a half. All of the sudden, no more offers at all. I went 5 months straight without a single offer. I have no idea what happened. Then one day I call support and they advised me to try a troubleshoot technique. I tried it and received 3 offers within 5 hours. Next day, it was back to the same old script. Each time I try the troubleshoot either it works or it doesn't. It's been ongoing for more months. I just gave up due to depression. Now it's May 2022. A whole year has passed nothing much has changed at all. Feels like the algorithms are working against me than for me. Many calls to support still no one has a resolution. Nor have I gotten a explanation to why is this occurring. I've also noticed that DoorDash will only send me an offer when they can't find anyone else to accept it or very bad weather. So frustrating it is.

On May 10 2022 I ordered from Doordash not only did they not deliver my order when asked for a refund they blocked me from the website the driver Juan was the absolute worst wouldn't bother to give them a star if you want your money took and food eaten by the driver choose Doordash. I wouldn't recommend it.

I was duped once, but never again. My order never arrived. No one responded to phone or chat. All the one star reviews and the negative experiences speak for themselves. Why this company hasn't gone out of business at this point speaks volumes about questionable business practices and deceptive messaging. I really have to wonder what's going on with this company. It's clearly not about delivering food.

Unlike Uber eats, Doordash doesn't drop your food at the restaurant doorstep, no they actually deliver the food.
Unlike Uber eats, Doordash doesn't black list customers for requesting refunds when the restaurant fails to deliver what you paid for.
Unlike Uber eats, Doordash doesn't challenge your credit card dispute, when they leave you food at the restaurant door (take a picture of it).
Unlike Uber Eats. Doordash understands the restaurant business.
And unlike Uber Eats, I will use Doordash in the future. I will never user Uber Eats again. Watch the movie on UBER, you will see why they are not a trustworthy company. Uber is a company run by idiots who swindle, endanger, rob, and then continue to rob the consumer.
Never use Uber Eats, use Doordash or Grubhub, in order to avoid being completely ripped off.

I got in the mail an offer to try DoorDash for $10 off with free delivery on my first order. My offer code could not be applied. I contacted the customer service via chat. I took a photo of the promotional coupon & uploaded it. The guy told me to set up a new account and try again. It didn't work. Another rep told me to place the order and once it is delivered, contact customer service again (after I uploaded the coupon photo again). I did (it was the next day). Still no luck. Will never use DoorDash again.

Door Dash is only posting the good reviews. They will no longer post bad reviews saying "it goes against their guidelines". I will no longer leave reviews. I noticed this in February. I reviewed a restaurant to let them know I received human feces cooked onto my food. It looked like burned cheese or something but the smell… you could tell by the smell! It was revolting! I was trying to post this review to let others know how unsanitary this restaurant is. Door Dash said it went against their guidelines. I assumed maybe because of the human feces part. Anyway just last week I noticed I posted another review. It wasn't even a bad review. I gave the restaurant 4 stars and put, "My cup of ice cream had a hole in the bottom causing ice cream to leak out. Other than that it was good." They aimed that went against their standards. They are manipulating reviews and misleading people.