Doordash

I placed my order, after an hour of waiting for my food to show up, I went to check on my order. It had been canceled. No phone call, no text message. I called them, and spoke with Neil, who said the restaurant was too busy with diners to fulfill my order. I asked to speak with a manager (Mary), who said they no longer had what I wanted on the menu. What?!?! Which is it? They also argued with me that someone had tried to call me... ummm, no. No missed call, no voicemail. I called the restaurant and was told they reached out to DoorDash to see if I wanted something else, and was told they had spoken with me and that I wanted to cancel my order. What is this now, DoorDash lie # 4... How inept is this company. I called DoorDash after speaking with the restaurant, and asked to speak with a manager. The person put me on hold for 15 minutes, at this point it switched over to a survey asking me how satisfied I was with DoorDash order. Unbelievable.

Terrible experience tonight. Seems the Doordash driver didn't feel like coming out to our address, so he drove home. I only figured this out using my Doordash app, when I saw him driving the opposite direction from the restaurant. When I contacted Doordash chat, they assured me that my order was still coming. After two hours, they suggested they apply my payment as a refund to a future order as the driver had indicated he was not going to deliver tonight's order. What? I indicated that I didn't want to be charged for the order (and the tip!) that never arrived, and I wanted not only be refunded but given some incentive to use their service again. Their best was $5 toward my next order. I tried to cancel my membership on the spot with the current Doordash chatter, but she disconnected my chat saying "you have not responded in some time so I'm disconnecting the chat" despite my immediate and fast typing response. This was just the worst and craziest customer experience ever. I definitely advise people to steer clear of Doordash - their poor customer service is going to catch up with you or them soon enough!

Second time ordering food that should have been delivered in 45 min from long John silvers. Received a call from this girl with a California cell # who was suppose to be delivering my order, she was lost, I tried to give her directions and she keep telling me my address was not on the GPS. Which it is. And then she hung up on me. I looked at the door dash app email and she put in that she delivered the food, which I never received. I received another call from someone who hardly could speak English asking me if I ordered the food, I told the guy yes I did and never received it. His cell # was from another state. So you door dash has people working for them who can't navigate simple addresses and just dropping food off where ever they want. So that is it for me using door dash, rude employees, can't navigate GPS, if your in customer service business, you need to hire people, who can drive, speak English, and make sure they know the area they are delivering in. Now I have to wait 5-7 business days to get my account credited back the money spent on the food I ordered, which was $ 50.00.

Food always late. Dashers give no sh#ts about how long you wait...so I say screw em I give them the crappiest tip I can wish I could crap in a hand bag and give them that for an example of how crappy they are. Stay far away like Shrek said far far away.

So I'm on pace right now to give them anywhere from 56 days to 112 days free this year. Not to mention concerts or major holidays which I won't work that number could go as high as 150 today I sat for over four hours while I watch other Dashers pick up orders, while I was sitting right in front of the store as little as six minutes at a time as max to 20 minutes and I didn't get an order that whole time. Support cannot help. They have no control over anything and they're based out of the Philippines, there's not a number you can call to talk to somebody with some power that can fix his stuff, I was a short more than 10 times today that they fix the problem. I made $123.10 today which if I would've got one or two hours back I would've made over 160 this week alone I've already given nine hours of free time, so I've already given them a day for free because I don't get paid to sit. As you can see from the pictures below I was at a busy hot spot all day but I didn't get the orders when you sit in a place for 20 minutes and six orders go out and you don't have any of them that's more than concerns.

DoorDash.Ordered from JACK'S in Hoover, AL. Driver kept (stole) our food. DoorDash kept our money, with no refund. Total sh## show of a company. Never again!

Your company has been fraudulently charging me since November of last year for Dash Pass, which I never signed up for and I never use. After repeatedly contacting Door Dash, they still have not rectified this. They now owe me over $100. REFUND MY MONEY NOW. YOU ARE STEALING.

Went online to request delivery from DoorDash, after placing order, they txt to me Saying order to arrive in 30min. After no arrival, I called Sam the driver, he said he was still at the restaurant and would come in 10 min. That time past, and DoorDash txt me to say the order was canceled. I had NOT canceled! We never received our food, I called the driver again and there was no answer. Our evening was ruined, we will never use them again... nor should you!

I was sent a DoorDash gift card via email from my bosses for a fun work related event that is coming up next week. After receiving the gift card email, I followed the instructions listed on the DoorDash's Help page to redeem the gift card and it says that after redeeming the gift card, the funds will appear in your account as credits. I am 100% certain I followed the steps correctly and received the standard 'gift card redeemed' (or something similar) confirmation message after doing so. However, the credits did not appear in my account like the website indicated. After waiting over 24 hours, I decided to reach out to DoorDash via their Chat support. The first agent offered literally no help and closed my chat while I was typing a message to them. I opened another chat and was offered very little help again. I have saved the transcripts as I am not confident any resolution will be provided. I cannot redeem the gift card now, as it says it has already been redeemed. So, something is going wrong with their system and they just might be stealing the funds from these gift cards. On top of that, their customer service team is not offering any help when you reach out to them about this. Steer Clear.

I am, well WAS, a Doordash driver until today. My account was hacked and Doordash did nothing about it. They said since the money was already taken out of my account, they "could not recover them." When I spoke with a representative, she told me that she had received two calls today concerning this issue and that "Doordash is supposed to be sending out a notification to their drivers." My husband's account was also hacked and he lost at least two weeks of pay.

I am warning all Doordash Drivers to be wary of Doordash calls/emails/texts that tell you that your account has been hacked - those are the hackers! It is unbelievable that Doordash has known about this hacking issue, yet they have not notified those that they are supposed to be protecting!

My suggestion is to go with another delivery company (e.g. Uber Eats, etc. which has a more secure platform). As I told them, any food delivery drivers I come in contact with, I will be sure to tell them my story and to think twice before working for Doordash, they don't have your back.

I feel your pain if you have already been hacked...

This has got to be the worst delivery experience I have ever had. I ordered my food an hour ago and this guy has been driving all over town. I will never use door dash again

I recently deleted the app. I'll never order food delivery through DD again. Not only are they horribly over pricing the orders, charging ridiculous fees, there's been SEVERAL times I'd place orders in the evenings and the dasher would wait until 5 minutes before the place closed to pick up the order then drop the DD order effectively stealing my food. Called DD, as expected customer service was useless, after explaining the situation - she said another DD would pick up the order. Like a true idiot - as if she didn't even hear me. I re-explained I had already called the restaurant and confirmed the order was picked up by a bald middle eastern man with a beard named Khalid, and the restaurant was now closed. All she could do was cancel the order and issue a refund. Lied and said a "specialty" team will investigate what happened with the order. I snapped - how the $#*! are you going to investigate what happened when you just told me you were going to find another Dasher for the delivery. They don't know who the $#*!'s delivering these orders, unless the order is completed. $#*! DD, $#*! DD drivers. A refund doesn't make up for inconvenience and the theft of my order.

He is a sociopath. Like my nephew. Refuses to follow instructions. Records me, laughs, and literally beeps his car horn at me while I search for where he hid my food.

Everybody has to be in the same $#*!ing page I wonder why DoorDash does not allow the driver to see exactly what the customer order I ordered a $#*!ing burger from Wendy's with french fries Coke and chili and I only received a $#*!ing burger with fries Totally $#*!ed up my dinner piece of $#*!ing $#*! trash son of a $#*!es

My food was cancelled without any explanation or communication. It took 4 attempts to their call centre to get an operator to talk to me. The other times the line went dead or it was a bad connection.
Anyhow, no food arrived but the money went out of my account and the operator said it had already been refunded. Then she said my payment had been voided before the money had gone but not according to my online bank statement. She kept telling me to refresh my browser.
Then it was, 'It will take 3 days for your refund to show up in your account'. She offered me a $20 voucher for my troubles, which worked its way down to $15 then to $10. She refused to accept that she had changed the amount. I told her that as our conversation was being recorded perhaps her manager should listen to it.
The same thing happened with another delivery company which was never resolved. I never went back to them.
If I don't get my refund next week I'll be contacting my bank to open up an investigation.
So, if this doesn't get resolved in my favour, it will be a case of another company losing another loyal customer.
I know they don't care, but they should.

DoorDash took unauthorized funds from my bank account and never returned it despite all my attempts to contact and solve the issue. I will call the police to find out what can be done. Horrible!

App crashes randomly and can't login or reach anyone from support. Lost my dash and was sitting in the car at 2 in the morning for nothing. Such a waste of time and money, worst!

I received an email from DoorDash saying I had over $10 in credits to use with DoorDash. I logged into my account and it showed $0 in credits to use. I called and they said they don't control the marketing and don't know anything about the email and if it shows $0 in credits then it's $0. I think is absolutely ridiculous that they say they take no accountability for their own marketing- an email COMING FROM DoorDash. It's clearly false advertising and it's LYING to a customer to get them to go into the app/their website. It's a total SCAM.

I just went to pick up a delivery, the restaurant said they are not releasing the food, because the customer and door dash have the wrong price on their app, i waited 15-20 minutes, i called door dash, on whats happening, they called the restaurant, the agent came back on the line and told me the food is ready, i walk in the reataurant is talking with the customer on the phone discussing the prices, i called back and unassigned the order, door dash didnt pay my gas and timw wasted. Horrible customer service on door dash end.

I was supposed to have a $25 credit on my order this evening and DID NOT GET IT. When I chatted with a virtual assistant they were not helpful and simply told me I had no credit and cut me off. I tried again and had to wait 30 minutes to get a supervisor only to be told my credit is good for next order. I told him that a door dash employee told me the credit was in my account and just make my order and I'll get it. I DID NOT. I spent OVER an hour of my time trying to get what I was told I had. WASTE OF TIME. I told them if they don't give me $25 credit on my current order that I will have my bank put a stop payment on it and they'll get NOTHING. That's exactly what I will be doing along with deleting the door dash app! Btw, the order took forever to be delivered and it was COLD and practically inedible! DON'T EVER USE DOOR DASH!

Literally every single time I have ordered there has been some sort of problem. Every. Time. Late, cold food, orders cancelled, food picked up by random people. Done with them.

I had heard that DoorDash inflated their prices, and I think it the past it was a reasonable amount. But recently I decided to check and things have gotten ridiculous. The same item that cost $18 is $22 on DoorDash. This is before DoorDashs service fees, taxes and tip. Even though I had DashPass I was still getting charged service fees (less than if I didn't have it, but still not in insignificant amount of money.) What is worse is DoorDash dose NOT make it clear just how much they are up-charging or even tell you that is what they are doing. I had no idea how much money I was wasting with DoorDash! I am canceling my DashPass and never using them again.

Used for first time at a restaurant 5 miles away but can't drive. 45 minutes and no order but I have to leave a $#*!ING TIP! Nonsense. Will never use again