Doordash

We placed an order through DoorDash, and the lady that delivered our order was very rude, mean, and disrespectful towards me, and she was smoking right at me.

Terrible customer service, said manager would tell me the same thing, called back and spoke to a real customer service representative and she was way way way better.

Very poor service by the customer service rep noe that i chatted with on door dash disrespectful and the supervisor who hung up on me very rude disrespectful and very robotic when i asked for his name and agent id number and when i asked for corporate number say they can not provided that to customers no one use this app or website at all had two issues with orders and rep and supervisor with poor understanding and service like talking to a wall and when i asked to to speak with a higher supervisor ignored because he could not assist me refused says no wait im saying isn't correct when i tell him that i had a credit of 2.52 from previous order because the were going to send to wrong address that was not even on my account and order later that night and tells me i got that credit with the same order aim getting a full refund om back to my bank account automatically even when the restaurant on the website says it was open at time of purchase no credit for inconvenience lie to about the credit on my account saying basically like im lie and the computer is right when clearly its and error i when i had the credit before the purchase of the order they just want get you off the phone and not assist very poor service and field a complaint with the BBB and contacting the San Francisco office in the morning the head quarters to file a corporate complaint

Ordered my food and they charged my card 50.00 it said the dasher was at the restaurant picking up the order and left the place but the car was in a neighborhood far away from the restaurant and way mark from my house, the dasher stayed there for about 30 minutes when I received a notification that my order was on the was and waiting 30 minutes for the driver to move their car! Tried contacting customer service through chat and the first agent ended the chat after I explained the situation! Got on the chat with a different person that took over 90 minutes to "find a resolution for the order" they said they would issue me a refund but it will take 57 business day, so now it's the waiting game. Please don't use this company ever! During this time people that really don't have the money or are not able to get out and pick it up the company is abusing their customer and are nasty to me I wasn't able to eat last night and since I won't be ordering again who knows the next time that will be possible? For me to get out And also now waiting on my refund as money is limited for me.
I guess they are just making so much money they don't care clearly they are ok with all these bad reviews as well
Also the driver came to my house and damage some of they things at my front door I watched them through the peep on my door. I just let them take their frustrations out I don't have the energy to be bother with this company anymore
I cleaned up their mess this morning.

Worst delivery time ever. To bad for your business as I work for the corporate food vendor you delivered for. I will be canceling your contract with us immediately! Absolutely terrible!

They took my money, and never delivered food, it is run by mexican, hispanic mafia, thugs, they basically stole my money, please don't trust these Mexican thugs

Overcharged and given the wrong item. Tried to resolve with their support and was hung up on lied to and told to resolve it with my bank. Thieves and liars. Do not do business with them.

If i could I would give them a minus 10. I have never had so many issues with a delivery company. They freaking suck. I have never had such horrible service.

Stop overy charging for fees and taxes and let us contribute more to driver tips! Looking at fees and taxes makes us rethink the driver tips on top of it!

Horrible company. Orders are wrong, items missing and sometimes they are even delivered to another address and if you complain they tell you they know how frustrating this can be but not to worry they will take care of it and put you on hold only to return saying there is nothing they can do but the will send the problem to a special team and they will get back with you in 24 hours but you never hear back from anyone. I got fed up with it and I have DD account and disputed the last 6 SIX charges in the amount of $126.10 and a charge for $63.54 from a prior order that was never delivered and my credit card company has issued me a full refund in the amount of $189.64. Orders are wrong, missing items or not delivered to my address and I've had enough of the way you treat customers and not willing to do anything about your mistakes. I have blocked any attempts of chargebacks from DD and closed the account and have been issued a new card so you can't try to charge me back! I hope you are on your way out of business for the way you treat what few customers you have left...! I will be filing as many bad reviews as I possibly can and with the BBB!

I remember using them the first time several years ago and it wasn't great so while I use a lot of the other services for food delivery I haven't used them since. I didn't realize the order I put in today was going through them until it was delivered (apparently when you order through Google it uses DoorDash) When I received the bag that was supposed to be sealed was opened up and the sandwiches inside you could tell were opened up, it's like they weren't even trying to hide it. That's definitely worth taking the time to write a bad review especially their response. I'm not sure what happened but I was really grossed out. Especially considering not just during a pandemic but – doordash automatically tips but they automatically tip at 20% and on smaller orders it's obviously a lot less, and doesn't let you change it apparently until later. The driver won't know I have an extra tip for them regardless of what DoorDash pays them on top of what DoorDash tips which is 20% but still I can see a driver not being happy with their tip and doing something gross, pretty sure that's why the packages are usually sealed when they arrive. After contacting DoorDash and taking all my information and dragging things out in the end they just told me I had to contact the restaurant. The restaurant was good about it as they do always seal their food but it's almost like DoorDash complicated things and made it worse. They made me go through them took my information and they told me how to go to the restaurant.

WORSE SERVICE EVER! This is my first time ordering DoorDash and will definitely be my last. I initially order McDonalds and I wait over and hour so I finally called the store location just for them to tell me due to system issues they are not receiving orders from DoorDash only UberEat orders. So I cancelled that order and because DoorDash doesn't immediately refund your money I had to use doordash credit to have access to my funds immediately. So I put my faith in their system once more and order Burger King waiter order 30 mins as well. I put clear instructions including my apartment number and building number. You literally can't miss my apartments. The Driver calls me and so call can't find the apartment it's pouring down raining the streets are literally flooded I'm running all over my apartment searching for this lady and she's ACROSS THE STREET in the wrong DAMN apartments and I'm drenching my food was drench. It was absolutely HORRIBLE

Alert to people who plan to be a Food Delivery Driver for Doordash. Do Not singup to Drive for Doordash Delivery. They paid is very bad. They paid $2.50 per Delivery

I attempted to cancel an order immediately after it was placed. Was told I could cancel but would not get a refund. The order hadn't been prepared and was picked up 15 mins later.

Doordash is the worst. They do not deliver food, their customer service resolves nothing and they overcharge. They accomplish nothing that they purport to do. DO NOT USE.

I don't normally use Door Dash, but I wanted to try a different restaurant than my usuals. Estimated time for delivery was 40-50 minutes. The food was ready in about 45 minutes. After an hour I contacted Door Dash and the delivery person couldn't find my building. I live about 5 minutes from this restaurant. I am in a major downtown area and have deliveries all the time. Obviously, Door Dash is hiring people that are completely inexperienced, from out of town and are not familiar with my area. After 10 minutes on chat with Door Dash and then another 10 minutes of additional wait I wound up cancelling my order. 10 minutes to order, 50 minutes estimated delivery and another 20 plus minutes waiting and contacting them. Total time - nearly 1 1/2 hours with no food. I finally cancelled and made myself scrambled eggs! Door Dash had the nerve to ask if I wanted a credit! They charge about $6 for delivery, $3 for a service charge and add a $10 tip. Almost $20 for this service! Are you kidding me?

I order this morning from Hardee's never got my order called and told them I never received my order and wanted my refund they said they couldn't refund me

DoorDash stole my money. Ordered through a restaurant website. One hour later I got notification that my order had been delivered. It didn't get delivered to my house. Called Doordash and was told they would have to contact the restaurant and the restaurant would have to issue the refund full refund including fees and tip. Waited 48 hours for an email that never came. Contacted Doordash again and was told the same thing. This went on for a week. Then someone at Doordash told me I was now on gold level support and I would receive email within 5 business days. No email arrived. Contacted Dorrdash again, (it's now been 17 days since Doordash stole my money) and was told that I would have to contact the restraint. I did and was told that they only keep CC info for 16 days and it had been longer than that. I finally got them to agree to refund the price of the meal but they couldn't refund DD fee or tip. There doesn't seem to be any way to get back delivery fee or tip. I will never use DoorDash ever again. This has been a nightmare. They stole my money and seem to think I should just deal with it.

The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end The end You are done

Ordered Subway and it was supposed to be delivered by doordas. It never showed and I have not received a refund even though I have talked with them several times.

I am a faithful customer of doordash. Me and a family member made an order today, 11 am same time, different accounts, same location. Her order came right away. Mine NEVER CAME, so I cancelled it. Tried again at 8pm tonight, once again, never assigned a dasher. Contacted support by phone and the rep kept cutting me off, putting me on hold mid sentence, so I decided to contact them through chat message while still on the phone with rep. Chat rep found me a dasher, but phone rep cancelled my order while dasher was on the way because the call disconnected after I told her a dasher was found and she continued to tell me that was not true. Supervisor for door dash called, and continued to cut me off while explaining the situation NEVER recieved my order AGAIN and gave me door dash credits instead of a refund to my account. DO NOT TRUST DOORDASH!

No, actually, your application's dysfunction are a result of bad programming, not my 2 phones.
And, your customer service people refer to buttons and menus that do not exist. Maybe they are referring to the iphone app (I'm on Android).
But there is no excuse when your application is literally telling me "go left" at the same time another voice (from Google Maps -- which YOU launched by the way) says "go right"
Nor, is it acceptable that you send me 17 miles each way for a dash, which I only accepted because the Map was in the way of your app, and the Dasher has 45 seconds to respond -- causing a panic.
The result is when you factor in gas and car expenses, the net income is around $3 an hour. Less than slum Indian wages. And, certainly illegal in America.
• Your app is faulty to the point of absolute liability for Door Dash if there was an accident. Easily provable on two separate cell phones including a brand new $1100 Samsung Galaxy s22Ultra.• Your app does not have the menus and features your customer support refer to. They DO NOT exist.• Your scheduling is flawed -- I arrived 45 seconds after I received an order and it was already STOLEN from a Chick-a-Fila and wasted another 30 minutes (unpaid) on the phone with Customer Support.• Your app gives conflicting directions, causing DANGER to the public.
The shiny nice intro videos are false advertising to potential employees who in good faith want to serve the public and make some extra money.
DOORDASH is a joke and a massive target for litigation against them.

They Don't care. DoorDash is long on automated apologies and short on driver oversight. Is it too difficult to CHECK the order before delivering it? I am constantly missing items and/or getting someone else's food instead of mine. The Dasher always says the same thing, "Call the restaurant-I trusted them."

Your job is simple! Check the order-deliver the order. The quality of the DoorDash service takes a nosedive every time they hire a negligent and uncaring Dasher. Even more upsetting is seeing the driver take twice as long getting to me with my meal, ignoring the freeway on-ramp right next to the restaurant and taking back roads while making other stops before delivering my meal. Enjoy your cold spicy chicken sandwich, fries and melted milkshake! They just don't care. And the names of the driver's are made of the stuff Matadors step in! Karen turned out to be a dude! Like I said, zero oversight. DoorDash has earned a poor rating by being as apathetic about the quality of their delivery service as their drivers are. Great idea for a business but this is the worst execution of a business plan I have seen. Automate everything including the apology, rake in the coin and ignore the obvious problems plaguing your company.

This was my last order they literally screw it up 50% of the time. Check the order-deliver the order, seems pretty simple right? Not for Dashers. Time to try the other guys. This review drafted after placing several dozen orders... probably close to 80 of em.