DoordashReviews 1,052

I have been using this service lots of time.
But NO MORE!
Late delivery then Missing food
I am very disappointed I was offered 6.45$ for missing food plus sauce that would have completed my husbands'-dinner, plus other fees I had paid out.
Now I get 6.45$ in credit weather I like it or not. This amount is so pitiful, I will have to re-order somewhere else then pay out so much more. This is so sad 6.54$ wow, I guess lost one customer is no big deal, right?

We ordered a dinner from an $$ Italian restaurant downtown, we knew the prices and ordered, we were wiped from the days activities and were looking for a great steak!... at the time we understood there was a tip for the driver, which we ALAWAYS pay 15%, tax, the dinner and a delivery fee...
What we did not know is there is a "service charge" based on the prices and that door dash marked up our meals as well as a huge per meal mark up! We ending up paying 153.71 for the dinners, when the charge by restaurant was $ 127.66, and service charge for $15.48! Huge rip off when you have a receipt for the meals in your bag and you take a look at what they charged you. We contacted door dash to no avail... stay clear of this unrepeatable delivery service. A $116.00 meal for 3 ran $199.56 including tip and fees!

Approximately $3,000 was charged to my bank account over the last three days in DoorDash charges fraudulently! DO NOT trust this vendor. Your payment method is NOT secure. I've closed my account, alerted the police, and Chase Bank has opened an investigation. Take my advice and cancel your debit/credit card account associated with DoorDash and stop ordering through this company. Their customer service was terrible when I called to report the problem too!

Wish I could give less than 1 star. Received my pizza and it looked like it was eaten and all the toppings were stuck to the pizza box. This was the drivers fault as the pizza was mashed around all over each other. Plus, it was cold and looked like it was dropped on the ground. I called customer service and they said they would not give me a refund for my order. I asked to speak to a manager and they refused. Why am I paying for something that I cannot eat...DO NOT ORDER FROM THEM PLEASE. They will take your money and try to give themselves a tip at checkout that you never click, but will add themselves.

Hard to imagine that with these reviews anyone would still order through this place. DoorDash is joke. The last time I ordered I swore I would never order from door dash again. This time, I did not see that my delivery order was through door dash until my order was complete. The restaurant website just said delivery. I assumed it was through them. The delivery person left my food on my porch without ringing the bell or knocking. I did not get the drink I ordered. The 2 sides I ordered were stale and cold. Obviously sitting around for a while. From now on, I'm calling the joint to make certain it is not through door dash.

Last night was the second DoorDash fail. Twice there were problems with the order and twice they tried to imply it was my fault or my credit card when in fact their credit card was not working -- their driver "did not have the cash to cover it" and I was offered nothing in return after WAITING 35 minutes. They could have solved this immediately instead - nothing - no food - no " I am sorry" - nada. There are other services in my area and I will be using them!

Initially I was happy with the app. Then we wanted to order Mcdonalds--a menu with prices I am very familiar with. Almost every item was marked up $3 from the local price. Many of the drinks, the famous $1 drinks, were hugely marked up no matter the size. See picture I screencapped.

I had figured their service charge was their income, but no, they genuinely mark up the prices ridiculously. I had my DoorDash account canceled (You must contact them specifically and request this.)

DoorDash DRIVERS are fabulous and I have only praise for the professionalism and courtesy of the drivers.

Food never arrived! Waited on hold for over 15 minutes only to have them hang up on me. I called the restaurant and they said it was picked up. Called the doordash number again, but the wait was over 30 minutes. In the meantime, I have to deal with my HANGRY family. I tried to cancel the order, but it would not let me click the option. I called the phone number for the dasher and the automated msg said that they were trying to locate a new dasher. An hour after food was supposed to be delivered, we had to go get food from somewhere else. I eventually got an email that said they would refund my money, and they did. I used to have good experiences with doordash, but the last 2 orders have made it so that I will never use them again. I will also spread the word about this awful company!