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Mississippi
1 review
0 helpful votes
Follow Dees N.
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Door dash is $#*!
December 18, 2022

Food always late. Dashers give no sh#ts about how long you wait...so I say screw em I give them the crappiest tip I can wish I could crap in a hand bag and give them that for an example of how crappy they are. Stay far away like Shrek said far far away.

Date of experience: December 18, 2022
Kansas
1 review
0 helpful votes
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56 to 112 days
June 7, 2023

So I'm on pace right now to give them anywhere from 56 days to 112 days free this year. Not to mention concerts or major holidays which I won't work that number could go as high as 150 today I sat for over four hours while I watch other Dashers pick up orders, while I was sitting right in front of the store as little as six minutes at a time as max to 20 minutes and I didn't get an order that whole time. Support cannot help. They have no control over anything and they're based out of the Philippines, there's not a number you can call to talk to somebody with some power that can fix his stuff, I was a short more than 10 times today that they fix the problem. I made $123.10 today which if I would've got one or two hours back I would've made over 160 this week alone I've already given nine hours of free time, so I've already given them a day for free because I don't get paid to sit. As you can see from the pictures below I was at a busy hot spot all day but I didn't get the orders when you sit in a place for 20 minutes and six orders go out and you don't have any of them that's more than concerns.

Date of experience: June 7, 2023
Indiana
1 review
0 helpful votes
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FRAUD
July 14, 2020

Your company has been fraudulently charging me since November of last year for Dash Pass, which I never signed up for and I never use. After repeatedly contacting Door Dash, they still have not rectified this. They now owe me over $100. REFUND MY MONEY NOW. YOU ARE STEALING.

Date of experience: July 14, 2020
New York
1 review
0 helpful votes
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DOORDASH 1ST TIME USER
October 29, 2023

PLEASE DO NOT I REPEAT DO NOT USE DOORDASH! Its a horrible service and treats its customers even more horrible! I made my first time order and LAST - to pay triple the amount i would usually pay - and not get my stuff - When i tried to contact doordash - CAUSE THEY DONT ALLOW YOU TO CONTACT THE STORE just to rate it - AND -- your review wont go on for the store if too many negative reviews -they WITHHOLD reviews- After i explain that 1/2 my order was wrong and the other 1/2 was missing - Also trying to tell them instead of using the closest KFC near me - they used the farthest - (food would of been colder)... THE CHAT AGENT shut the CHAT EARLY not even listening i have the screenshots below for your review! Horrible NO REFUND - NO DINNER - NO MORE DOORDASH AGAIN!

+3
Date of experience: October 29, 2023
California
1 review
0 helpful votes
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Went online to request delivery from DoorDash, after placing order, they txt to me Saying order to arrive in 30min. After no arrival, I called Sam the driver, he said he was still at the restaurant and would come in 10 min. That time past, and DoorDash txt me to say the order was canceled. I had NOT canceled! We never received our food, I called the driver again and there was no answer. Our evening was ruined, we will never use them again... nor should you!

Date of experience: July 5, 2020
Alabama
1 review
0 helpful votes
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DoorDash.Ordered from JACK'S in Hoover, AL. Driver kept (stole) our food. DoorDash kept our money, with no refund. Total sh## show of a company. Never again!

Date of experience: August 23, 2023
Massachusetts
1 review
1 helpful vote
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Customer Service
June 8, 2022

I was sent a DoorDash gift card via email from my bosses for a fun work related event that is coming up next week. After receiving the gift card email, I followed the instructions listed on the DoorDash's Help page to redeem the gift card and it says that after redeeming the gift card, the funds will appear in your account as credits. I am 100% certain I followed the steps correctly and received the standard 'gift card redeemed' (or something similar) confirmation message after doing so. However, the credits did not appear in my account like the website indicated. After waiting over 24 hours, I decided to reach out to DoorDash via their Chat support. The first agent offered literally no help and closed my chat while I was typing a message to them. I opened another chat and was offered very little help again. I have saved the transcripts as I am not confident any resolution will be provided. I cannot redeem the gift card now, as it says it has already been redeemed. So, something is going wrong with their system and they just might be stealing the funds from these gift cards. On top of that, their customer service team is not offering any help when you reach out to them about this. Steer Clear.

Date of experience: June 8, 2022
Hawaii
1 review
0 helpful votes
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I am, well WAS, a Doordash driver until today. My account was hacked and Doordash did nothing about it. They said since the money was already taken out of my account, they "could not recover them." When I spoke with a representative, she told me that she had received two calls today concerning this issue and that "Doordash is supposed to be sending out a notification to their drivers." My husband's account was also hacked and he lost at least two weeks of pay.

I am warning all Doordash Drivers to be wary of Doordash calls/emails/texts that tell you that your account has been hacked - those are the hackers! It is unbelievable that Doordash has known about this hacking issue, yet they have not notified those that they are supposed to be protecting!

My suggestion is to go with another delivery company (e.g. Uber Eats, etc. which has a more secure platform). As I told them, any food delivery drivers I come in contact with, I will be sure to tell them my story and to think twice before working for Doordash, they don't have your back.

I feel your pain if you have already been hacked...

Date of experience: December 20, 2020
Alabama
1 review
0 helpful votes
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This has got to be the worst delivery experience I have ever had. I ordered my food an hour ago and this guy has been driving all over town. I will never use door dash again

Date of experience: October 5, 2021
Florida
1 review
0 helpful votes
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That driver, Oscar.
January 26, 2022

He is a sociopath. Like my nephew. Refuses to follow instructions. Records me, laughs, and literally beeps his car horn at me while I search for where he hid my food.

Date of experience: January 26, 2022

Overview

Doordash has a rating of 1.2 stars from 1,016 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Doordash most frequently mention customer service, credit card and wrong address. Doordash ranks 175th among Food Delivery sites.

service
433
value
409
shipping
281
returns
314
quality
371
+267