Doordash

Been dealing with customer service for the last 48 hours trying to resolve an issue with my order that I never received I am asking for my $39.76 to be put back into my bank account and not as a DoorDash credit because I am no longer going to go through DoorDash to get food it is considered theft because I have never received my food or money back for your neglect and for your thievery and the theft of my money and product that I ordered Shame on you if I could give you a zero star I would if I could give you a -3000*I would you better best believe That this will be going to the Better Business Bureau my attorney and I am making a police report and I am putting fraud on my bank account because you guys are not going to do this to me let alone anybody else

I am very disgusted with Door Dash and will not be using them again. I ordered some items from Bed, Bath and Beyond on November 11th, 2022. After waiting over 10 mins for a driver to accept the order, I reached out to support to see what was going on. Their bot asked me questions and I simply said to refund and cancel my order since it would not arrive in time for my daughter's sleepover. In the chat, I was transferred twice and then when I finally spoke with the manager, he advised me he wouldn't do anything and that no exceptions would be made. I asked again and again for my money back. They literally stole my money and I have no products. I have already submitted this dispute to my bank but please be careful when using their app. They take your money and then run. My husband drives for them and said what they were telling me was a lie. I have attached screenshots of the entire conversation. Minutes after the manager closed the chat without asking me if I needed anything else; I received an email saying it was cancelled and a refund would be issued. So what is the truth here? Door Dash is full of it. Someone better fix this and clarify what the heck is going on.

FIRST time using doordash tonight, and NEVER plan to use them again. I placed an order, it showed it had been delivered so I went outside to retrieve it. It wasn't where I requested it be left so I looked around and did not find it. I contacted doordash and an online chat agent made statements before really looking into the matter which I took offense to. Examples:

"Our records show the dasher has dropped off the food at your location, so we will not be able to offer you a refund for this order. I'm sorry, I know this must be frustrating. "

"I can understand where you are coming from., I'd be glad to contact the driver. We run a series of automated checks on our customers' accounts, and your account did not pass one of these checks. It is our policy to not process requests for compensation in this case".

After reviewing the photo the dasher sent and looking at my neighbors houses I figured out they delivered it next door to a Senior Care Home and someone took the order. It was 9:30 PM at night and I'm having to knock on my neighbors door. The house was dark and no one answered so I let doordash know what I had figured out and told them how much I didn't appreciate the statements made before they had all their facts. I am awaiting a response from a Supervisor.

BTW, I've had pretty good experiences with Uber Eats, they update you regularly and there can be communication between the driver and yourself if needed.

At 5:00 P.M., tonight, 8/25/20, my wife used the app to order 2 Jersey Mikes Subs. They told us it would arrive at 6:20 P.M. and they took our credit card information. At 6:30 P. M when no one showed up, we called Jersey Mikes and found out that the Door Dash driver had left with a lot of sandwiches and never came back. They would send someone else to our hose with new sandwiches. At 7:15 we called and now they couldn't find the driver or the sandwiches, but a new driver would arrive shortly. At 7:35 the new driver was still on their way to the store so we told them to cancel the order and we asked that the purchase be cancelled also. Jersey mikes told us they couldn't do that and it would have to come from Door dash. Door dash sent us back to Jersey Mikes and they sent us back to Door Dash to no avail. Finally, we called our credit card company and they cancelled the charge for us. 3 hours of aggravation and no food. Door dash is probably potentially dangerous to use also as God only knows what these guys put the food through even if it gets delivered. We will never use DoorDash again,

I have had nothing but headaches with this service. The people that deliver the food have been very nice and polite, my issue is with the company itself and its (lack of) customer service. I ordered 4 times from them total, each time I ordered a drink and each time (except this last time), our drinks were missing. I went to try them again last night and their server was refusing to remove a promotion so that I could apply $12.28 in credit to a delivery instead. Called customer service, they apologized and added a $5.00 credit. We decided to order pizza from a local chain not through doordash, but today we decided to use the $17.28 credit towards lunch from McDonalds (2 combos and a breakfast burrito) which came to $23.47.
*They took the ENTIRE amount from my bank without using the $17.28 credit AND the credits were removed from my account*. I called customer service to remedy this situation and was told there was nothing they were willing to do! They insisted on gaslighting me with "it says on the receipt you saved $3.00"... They are crooks hiding behind a company. Use a different service if you expect fair pricing and acceptable customer service!

It was a wonderful company for convenience sake, but very quickly you find the customer service is lacking, the financial department is down right fraudulent, and the business model is exploitative.

The company advertised several times promotions that were not valid in my country just to lure me into buying a "dashpass" subscription service, only until I bought it, prepared to order, and checked out did I find out it was not valid. Then, they refused to refund the subscription even though it was clearly false advertising. Finally, they double charged me on top of not refunding the subscription service.

When confronted, the customer service representatives and "manager" insisted the "refund would not be valid as you used the promotion", even though the "promotion" was never valid in my country. On top of that, they charged two more times for the subscription even though THEY had canceled it without refund two months ago. I had to complain to my bank about the fraudulent charges and I am now awaiting resolution.

Use them if you must during the pandemic, but run away as soon as you no longer need them.

Fraudulent financial department, mentally incapable customer service, and down right illogical minds working for their company.

Twice DoorDash delivered to wrong door! After I gave exact directions they still can't do it right. Everyone else who delivers here can do it right. Never DoorDash again!

I'm still owed a 79.87 refund to my CC for food that was never delivered due to an error with their app! Talked to three morons from DoorDash customer service and none of them could figure out WTF happened to my refund. Now I can't even get a response from DoorDash regarding the refund so I'm waiting for it to post to my CC so that I can dispute it immediately. In the meantime I've filed complaints for fraud and theft against doordash with the FTC and BBB and I urge others to do the same!