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Maryland
1 review
0 helpful votes
Follow NZ T.
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Poor customer service at first refused to give refund at first until consistent double text took my order to the wrong building first doordash over NEVER AGAIN THEN HAVING TO ARGUE W CUSTOMER SERVICE BIG THUMBS DOWN

Date of experience: April 9, 2022
Maryland
1 review
1 helpful vote
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I tried for over 45 minutes to sign up. It was a joke! I finally gave up. Now I leave a review and I need to leave at least 100. What do you have children designing this?

Date of experience: July 12, 2019
Texas
1 review
0 helpful votes
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I was sent a coupon for $10 off $25 with an expiration date of 6/14. I try to use the code on my order before the expiration date and it said that the coupon is expired.
I have screenshots of the code sent and the message received when I tried to use it. Contacted customer service and sent them this information and the only thing they said they could do was credit my doordash account AFTER I placed an order! This is not right. I was told that it couldn't be given to me for my current order because they had no proof that it wasn't used, I sent them the screenshot of it saying the coupon was expired as well as my coupon with the expiration date and still was given no kind of help!
I'm furious at the situation at this point, no one even tried to help me even though what I said made perfect sense and the admitted it was a system error!
Never again will doordash be getting any of my money. I will write this review on every possible outlet I can find, I hope a $10 credit was worth the bad publicity.

Date of experience: June 14, 2020
Colorado
1 review
0 helpful votes
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Do Not Use DoorDash
November 19, 2023

DO NOT TRUST DOORDASH! They have terrible people working for them who cannot use MAPS. You will wait for your order only to have it cancelled by dasher like Kaleesha Bent! No Resolution from their customer service! DO NOT USE DOORDASH! Or use it at your own risk.

Date of experience: November 19, 2023
Canada
2 reviews
0 helpful votes
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False Advertising
June 9, 2022

I downloaded the app and they gave me free delivery and $10 code for my first order. After ordering, my code did not work after countless tries. Deleted the app and I'm going to Uber Eats!

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
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I tried applying to be a delivery driver for the door-dash company. I applied online and have extensive experience with the restaurant industry as well as the customer service industry. I am very personable, considerate and charismatic; a real people person. Despite the aforementioned I made a mistake in my youth and became incarcerated. I believed my incarceration would not be an issue as it was 9 years ago that I was arrested. Upon them reviewing my background check, Door-dash wanted an explanation to my adolescent shortcomings. I expounded upon such with an eloquent and sincere dissertation. I explained my past drug addiction and wrong choice of friends. I also explained my complete reformity as afterwards I haven't had a single instance of recidivism. As one could tell from my terminology, you can see I'm an intellectual and would have made a great addition to this lackluster company. I have seen the people they do hire (Most not all) are ignoble, sordid and contemptible in appearance and character. After they supposedly reviewed my explanation regarding my youthful violation of legality, the company (Door-dash) decided not to hire me. I was shocked and appalled by such blatant disregard to a worthy applicant. They sent me a condescending, disingenuous email that reads "We regret to inform you that DoorDash (the "Company") is unable to offer you access to the DoorDash platform." It further goes on to say it was from my past record (9 years ago). Well, DoorDash (the "Company") I regret to inform you that you are judgmental, intolerant and discriminatory!

Date of experience: May 4, 2021
Michigan
1 review
0 helpful votes
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They $#*!ed me hard
September 24, 2022

I order food at 12am it was post to be a hr to my food got here then it got pushed back 30 minutes an they didn't get to tacobell to they closed at 2am an now I don't get to eat tonight they couldn't make it right to me! This was my first time using this app an the last time I will be using it... i was planing on using doordash all the time while I was working so I didn't have to take a lunch an I could doordash me an the homie I work with food while we buzz the grass out but I would be sitting at the customer's house all day waiting for my food to get there this is a really $#*!ing sickkkkkk app they have here would have been better off driving my drunk $#*! there to get my food my dam self $#*! this app

Date of experience: September 24, 2022
Canada
1 review
1 helpful vote
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Unauthorized charges
January 15, 2022

Please be aware of unauthorized recurring charges from Doordash of "Doorpass". To get refund I had to get connected to 4 different agents and still did not get it reversed

Date of experience: January 15, 2022
New York
3 reviews
6 helpful votes
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In Late November 2020 a Doordash delivery person entered my building in NYC and took packages in our entry way and then proceeded one flight down to the laundry room and stole my laundry out of the dryer. All of this was captured on the building's security cameras.

I filed a police report and was told by the officers this was becoming more and more common and Doordash delivery people were identified quite often as the culprits.

After contacting Doordash about the incident, they forwarded me to their insurance company re: getting reimbursed for the clothing their employee stole and said if the police wanted any information they should call the Doordash 800 number (because the NYPD doesn't already have enough on their plates? Their insurance rep replied that Doordash does not cover theft and that Doordash should reimburse me directly. After multiple emails and phone calls to get Doordash to respond they have not. Also, I checked with the NYPD and they have not cooperated in the investigation at all.

Obviously Doordash doesn't vet their delivery people and don't much care about crimes their employees commit, or their customers. In short, if you value your personal safety don't use Doordash

Date of experience: January 18, 2021
Ohio
1 review
0 helpful votes
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DoorDash has let me down once again. Where to start? My first bad experience was a few weeks ago when the driver sent me a text stating he was outside my door, had knocked three times and would be leaving and I could contact customer service from there... He was at the wrong house the whole time. The next was when the driver of my food never called, text, or knocked on my door but thought it a good idea to leave my food between my screen door and front door On a 95 degree day. We had no idea it had been delivered until an hour later we were leaving to go get other food. Next our driver took an Uber to deliver our food, yet again went to the wrong house first, had his kids with him, and couldn't even be bothered to get dressed for the day. Next and the latest bad experience. The driver called me telling me she was outside my house, she wasn't, but who's surprised. When she did get to my house she refused to come to my door instead she stood outside the gate to my yard and had me go get my food. As I walked up to her I realized she was in her bra, a pair of boxers, and flip flops. I don't care that it's DoorDash it's still a JOB. Put on some clothes before you are delivering people their food. Have some common sense and be courteous. You're getting paid, act like it.

Date of experience: September 27, 2019

Overview

Doordash has a rating of 1.2 stars from 1,016 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Doordash most frequently mention customer service, credit card and wrong address. Doordash ranks 173rd among Food Delivery sites.

service
433
value
409
shipping
281
returns
314
quality
371
+267