Doordash

"I only gave a 1 because it wouldn't allow me to give less. I would most definitely give them a -3 if I could. That's only because the dashers are the only good experience with this company. Otherwise, Door Dash is legitimately that bad.
I have only ever used Door dash delivery about 5 times and with out fail they screw something up EVERY TIME. The delivery people are great but unfortunately they work for a worthless company.
I call customer service every time I've ordered and either didn't receive something or received the wrong thing and they claim they'll "credit your next order". Of course they don't. The only time I was going to be adequately compensated it was "on your next order" so I did exactly what the customer service manager told me to do and of course I didn't get my discount. I chatted with a customer service representative for over an hour and they were worthless. To top things off they debited the wrong card and claimed they would debit the correct card. Of course that never happened. I WILL NEVER USE THIS WORTHLESS SERVICE AGAIN. I recommend every one to use any service other than Door Dash. Save yourself time and aggravation. Go elsewhere. You will never get what is promised and you'll have incorrect, cold food.

Placed an order with them today the driver has specific instructions to call me when arriving and hand me my food well he didn't do either he left my bag on the concrete where ants attacked my food alot of them the driver didn't even ring the bell they can clearly see I am disabled I have a ramp they need to walk to get to my door DoorDash basically told me they can't refund my money or give me a redelivery I'm on 8 different medication had arranged for food because I knew my helper wasn't coming until the evening.Now let me tell you of another incident before today driver was caught on camera taking my food out my bag putting down a dirty foreman mills bag he had that was empty put the restaurant receipt on the empty dirty bag and left You stole my food & left this nasty empty bag why even come.And your company steals people money they said can you send pictures I had to touch tbe infested bag inside open so they can clearly see not edible while showing them proof ants crawling on my arms disgusting and you won't give me my money or redeliver Shut them Down Company & Drivers some drivers are thieves and incompetent

Placed an order, driver calls at to tell me they dont have a specific roll, so I need to substitute & to call them back and let them know. Call them back, all of a sudden my order has been cancelled. I call the restaurant, they tell me they can't cancel orders, Doordash must of cancelled it. I call the driver, driver tells me the restaurant cancelled it. I call Doordash, they tell me the order is still active and I should be receiving it on time. TIme goes by, no order. I call back, another run around, it is now an hour later. Doordash confirms their driver misunderstood the process and cancelled our order. Their only suggestions? Cancel and replace the order, which will take another 45mins, or get a full refund. No discount on the order for time wasted and hassle of chasing an order, no offer of the meal on the house, nope. The kicker? The restaurant has been trying to communicate with Doordash to remove their restaurant from their service, and Doordash will not return their correspondence. Will never use their service again nevermind recommend it.

One star is one star too many for DoorDash. I just wasted $18.20 on lunch for missing items and what was delivered was inedible. DoorDash refused to refund my money so I canceled my subscription.

Unless you are very desperate, dont use this app. You will end up paying exorbitant service fees. Your food will still arrive an hour late or more. Cold, soggy and maybe even with spillage or oil seeping out of the bag. Had so many bad experiences. I kept giving them chances till today I have decided it's enough. Ordered my food at 6.30pm and I got it at 8pm, cold and soggy. I was charged $7.75 for service fee and $3.99 for delivery. I even tipped the driver as soon as the app said he is heading to me…he ended moving in the opposite direction! This isn't the first time this has happened. Even when I order from a fast food restaurant that is less than 2km away it takes more than an hour. If you raise the issue before the order is delivered, they ask you to contact them once the order is delivered for full refund. So after waiting for more than hour for food that I can't eat cause it's cold and soggy, I still can't eat the rest of the food cause now I have to be on chat with an agent to claim for the food that couldn't be eaten…this company is an epic failure and I'm quite sure is working it's way into liquidation.

I've ordered through door dash multiple times and only had one or two mistakes but today took the cake. I ordered and the dasher got a flat tire so I was called by door dash support and given the option to cancel that order and have them send another order to the restaurant with a new dasher to pick it up. When the dasher arrived he personally messaged me and apologized because door dash support never actually sent a new order request. He manually gave the restaurant my order and waited while they made it. In the end it took 2 hours to receive my food, which took up my entire lunch break at work. I contacted support through my app and was told by two different outsourced team members that they would only offer a partial credit to my door dash account for their mistake. I have received a full refund from door dash for a smaller mistake, each team member told me a full refund isn't possible. When I called their 1-800 number and spoke with someone they told me that I had already been issued a credit to my account which I told them to take back because I never authorized it, I wanted a full refund and asked to speak with the supervisor. She argued with me over the issue and kept refusing to transfer me to a supervisor, finally she put me on hold to speak with a supervisor. I was on hold for 10 minutes before they hung up on me without even speaking to me.
Kudos to the dashers who work for this company but my experience with support has put a bad taste in my mouth and I can't imagine handling a customer the way they did me today.

Worst company ever! Horrible business practices!

We have used this company as well as many others for food delivery. Every time we use this company, both the restaurant and the dasher leave items off of our orders that we are charged for. We report this because it is not only disappointing but costs us money for orders that are without fail, always missing at least two to five items on each order. While the first few times we reported this, Doordash provided small refunds that did not take into account tax nor tip, they have refused to acknowledge it the last three times we have reported it. It is not actually our fault that your dashers do not check orders or ther restaurant preparing it is leaving items off. Maybe if you do not want to have to do refunds, then you should have your dashers check. We order from Bite Squad, Grubhub, Ubereats, and Postmates but the only time we are missing food is with your company. Sub par service here. Might even be your dashers are stealing food. The only reason we kept trying to use you is because you offer more in our area. But we will not continue to pay for food we are not receiving. Your customer service really is a sad excuse and reflects poorly on your company. We will never use DoorDash again. We are not paying for incompetence and possible theft.

Food was late late cold and was swapped from one driver to the next, driver couldn't speak English and his attitude was terrible drop my food at door and didn't even tell me.

Multiple times they have refused to refund orders that should up hours late and when I mistakenly made an order to an old address and immediately canceled it they refused to refund the order.